Novos Métodos de Bio-feedback 3D para o diagnóstico de câncer.
Esta é a parte I do vídeo.
O Sistema NLS utiliza um sistema 3D em lôco para se diagnosticar o câncer. Este cãncer, de acôrdo com o Dr. Robert Young, se instala em um corpo ácido e intoxicado com metais pesados e radioativos. A manifestação epigenética que se expressa nos cromossomos humanos é determinado pelo ambiente - o terreno interno do corpo. Aí entra a Ciência do Futuro, o Pleomorfismo.
Este texto é o resultado de uma pesquisa científica que examina a tecnologia NLS e sua aplicação na medição do campo bio-energético e as frequências associadas a cada orgão específico do corpo humano. Se pode assim tratar não invasivamente o câncer no corpo humano, usando estas tecnologias que deram origem á várias outras tecnologias que analisam, quantificam e tratam o campo bio-energético humano...
Para se aprender como se diagnosticar e tratar o corpo de um paciente remotamente, via um tratamento do campo bio-energético, entre em contato.
Administramos cursos sobre a verdadeira Ciência do Futuro, o Pleomorfismo, um módulo de curso sobre as nano-tecnologias nas tais 'vacinas' falsas de mRNA, um curso no uso do nosso Protocolo de Tratamento Avançado para se remover as nano-tecnologias do corpo humano, um Curso Completo Sobre o Tratamento via o DNA remoto, com tecnologias Rife, Tesla, Kesh e de dezenas de cientístas.
Para maiores detalhes sobre estas pesquisas, para receber dezenas de PDFs e vídeos sobre os assuntos, escreva para dnaremoto@proton.me
Sarge Hawk and Bravo Company destroyed a portal at a real world dinner party while a seductive Blue spy watched from afar, admiring Sarge.
After returning to the Plastic World, Grimm informs Sarge and Vikki about the anti-plastrification serum and the threat it represents to the Green Nation. Sarge and Vikki are sent to destroy a freighter train containing the serum and the portal the Tans use to transport it. They succeed, so Sarge and Vikki part ways, Sarge going to the Freezer while Vikki goes to the Graveyard. In the freezer, Sarge manages to destroy the serum hidden inside the soda cans, and Vikki, with Hoover's help, manages to get to Dr. Madd, but instead of waiting for Sarge, she enters the Castle. Meanwhile, Sarge confronts one of the prisoners in the castle's dungeons...
Sarge's Heroes 2 picks up after the first game. The leader of the Tan Nation, General Plastro, has been missing ever since he fought Sergeant Hawk. Sarge has been busy blowing up the portals connecting the reduced-scale Plastic World to the "other world" on the Real World scale, the world of humans.
In this version of the game, that table seems to exist in a strange painting. This is the first difference I noticed about the Playstation 2 version & Nintendo 64: its strange effects. The backgrounds are blacked out, but the colors and shadows are high contrast giving everything a neon look. No matter what you're doing or what level you're at, these images of LSD are constantly appearing at you, making Army Men SH2 on PSX a slightly quirky experience unlike any other game, and even its other N64 and PS2 ports. This is made stranger by a soundtrack that seems to be lifted from the series' more upbeat remixes.
In addition to guarding the portals that allow the Army Men to teleport to the real world, Sarge wants to uncover the details behind Bleu's plan to revive Plastro, before the Tans can use it to their advantage. It's basically the same third-person shooter from the last Sarge's Heroes, which we game fans love. There are many traditional weapons to use such as sniper rifles, grenade launchers, bazookas, mortars and the like. The Sergeant and his friends go through places like a refrigerator or the kitchen table, while destroying small squads of Tan Army Men and achieving objectives ranging from protecting a teammate, rescuing someone or simple search and destroy. As each small squad of Tan Army Men is destroyed, you are rewarded with full health before heading out on the next group of enemies. The system works pretty well until you die and realize you have to start the whole level from the beginning. Some of the levels can take almost half an hour to complete (unless you're an expert making a speedrun), and the lack of save points in the middle of the level can get frustrating (unless, like most nowadays, you're using an emulator). There are also several cooperative levels where a fellow Bravo Company Commando team up with you for the mission. Often your own teammate will shoot you repeatedly, or put themselves in constant danger, making the level much more difficult than it should be because you have to protect them.
The feel of the game is different, in general. Rather than try to adapt what exists on the other consoles (PS2 or N64) and pare it down for the limited Playstation hardware, like the original Sarge's Heroes did, the team on this port decided to put their own mark on a lot of things. The levels have been completely redesigned to be more compact, some weapons have been added, and more enemies have been added to the mix.
Sarge's Heroes 2 for PlayStation 2 is by far one of the best looking Army Men games to date. This PlayStation 1 version is almost totally different, but although it is lower quality for the obvious reason of running on the PS1, the quality of the game, the models and the resolution of the textures have been greatly improved. The Army Men have a nice shiny look to them and there are some noteworthy effects like reflections and particles that are used quite liberally. The explotions also look particularly good. Even so, the repetitive enemies age the experience quickly and the not-so-powerful bosses fail to spice up the game. In general, the graphics in Sarge's Heroes 2 are the result of an old game engine on an old console, only with graphic improvements.
Army Men: Sarge's Heroes 2 is some of the best the series has to offer. If you've enjoyed Army Men games in the past, Sarge's Heroes 2 is more of the same. The gameplay is a bit frustrating as always and there are a lot of bugs that haven't been fixed. But anyway, for those who haven't found previous iterations of the series disappointing, they won't change their minds with this latest installment.
#ArmyMen #ArmyMenSargesHeroes2 #SargesHeroes2
Parte I - Não ha nenhum tal "vírus" que esteja realment isolado e retirado diretamento do corpo humano, passado por um centrífugo, passado pelos postulados Koch e Rivers eu que seja comprovado existir. O Dr. Stefan Lanka fez uma experiência de controle bem feita que comprova que tais "vírus" não vem do corpo humano mas são frutos de tijelinhas petri. E temos mais vídeos nestas séries para mostrarmos que os tais vírus são tecnológicos e ativados no corpo via campos eletro-magnéticos, escalares, usando projetos negros arcônicos de ataque á humanidade. Então, você pergunta, o que está fazendo as pessoas doentes se não existe nenhum tal "vírus"? Esta série de dois vídeos procura responder esta questão.
Para saber mais e receber os nossos PDFs, cursos e saber mais sobre as nano-tecnologias nas tais "vacinas" 'covid', sobre os nossos diagnósticos e tratamentos do campo bio-energético humano, sobre a Medicina da Informação e a Ciência do futuro, o Pleomorfismo, favor nos enviar um e-mail para dnaremoto@proton.me
Esta Parte 1 pode ser visto em alta resolução neste link:
https://adilo.bigcommand.com/projects/mFT8DUo2/edit/8xH8a6kJ
Vejam também este vídeo:
Relatorio Exemplar de Sistemas Corporais e Voz Interna Paciente Modelo
https://video.fc2.com/content/20250429XBN7rC7V
Escreva para dnaremoto@proton.me para saberes mais.
Estes vídeos na sua maior parte estão disponíveis apenas no Fc2, com alguns vídeos sendo públicos e muitos outros reservados para os nossos alunos que fazem um curso conosco. Bem vindos!
Spooky 2, como se usar o Spooky molecular e enviar tratamentos, produtos naturais, remédios, aromas, óleos essenciais ao corpo do paciente se usando o equipamento escalar Spooky 2. Este vídeo detalha como configuar o equipamento escalar para receber, converter e transmitir qualquer produto, o transformando em um campo escalar e enviando este campo dentro de uma área de 4 x 5 metros entre o transmissor e receptor escalar Spooky. O paciente senta ou deita entre o transmissor e receptor e recebe todos os benefícios de um óleo essencial, remédio, produto que for colocado em cima da bandeja do transmissor.
O vídeo também mostra como se imprimir um remédio, uma aromaterapia, qualquer tratamento para dentro da água ou para dentro de outro material que é colocado no transmissor. O remédio é colocado no receptor e enviado ao transmissor escalar Spooky 2, com cada equipamento se comunicando com fase de frequência oposta e gerando um campo escalar de tratamento no meio.
O Spooky 2 é inédito no mundo, sendo o único equipamento escalar efetiva e bem projetada e que consegue enviar uma música, frequências Solfeggio do Software Spooky, um produto natural, remédio ao corpo do paciente via campos escalares.
E se pode combinar o tratamento da sonoterapia escalar com a aromaterapia escalar ou com um tratamento de um remédio.
O Spooky escalar recebe as 60,000 frequências Rife para tratar qualquer condição de doença, parasitas, com protocolos para cada marca de vacina, se remover a Luciferase, o óxido de grafeno, os polímeros dos mesogênios de nano-cristais líquidos, tratar a acidez do corpo, a radiação, se aplicar um Protocolo de Tratamento Ortomolecular e muito mais.
Desenvolvemos um Protocolo de Tratamento Padrão para ser usado com este equipamente e tecnologia Spooky. E achamos as frequências certas para removermos os polímeros do Smart Dust nano-pó inteligente. Virtualizamos os tratamentos da Dra. Anna Mihalcea que são comprovados desintegrar e explodir estas nano-tecnologias de óxido de grafeno e de polímeros no corpo. Veja o nosso vídeo em Inglês postado onde a Dra. Anna Mihalcea explica tudo isso.
Veja os nossos vídeos sobre a nano-tecnologia dos Morgellons e como eles se comunicam e são ativados pelos chemtrais, sendo dispersados do ar e colocados nas injeções mRNA.
Combine a tecnologia Rife Spooky com a tecnologia do tratamento do Campo Bio-energético e obtenha o melhor destas terapias quânticas e da Medicina da Informação. Obtenha resultados rápidos no seu corpo recebeno um diagnóstico e tratamento do seu campo bio-energético.
Faça um curso conosco e aprenda mais sobre todas estas tecnologias maravilhosas. Aprenda como usar as tecnologias Rife, Spooky, Tesla, Kesh, os gans mini estrelas radiantes e dezenas de invenções de terceiros como os do Heitor e outros que se comunicam com o Spooky e usam tecnologias de radiestesia, foto-quânticas de ruído branco e tecnologias que acessam o campo morfogenético universal.
Entre em contato conosco pelo e-mail dnaremoto@proton.me para receber um diagnóstico e tratamento remoto, para fazer um curso conosco.
Faça o nosso curso sobre a medicina do futuro, o Pleomorfismo de Bechamp, do Dr. Robert Young e de outros grandes cientístas pleomorfistas modernos. Aprenda como toda a doença se inicia no corpo e se transfere ao campo bio-energético.
Faça o nosso curso sobre as nano-tecnologias nas tais 'vacinas' mRNA e como as remover do corpo.
Faça o nosso curso e aprenda como se fazer um diagnóstico e tratamento do campo bio-energético do corpo humano.
Faça o nosso curso DNA remoto em 30 horas e aprenda tudo sobre os softwares e equipamentos Rife, Spooky. Tubos de plasma, terapia PEMF eletro-magnética, com eletródotos que vão na pele, como o lazer frio, com bastões tipo zapper e muito mais.
Vejam também este vídeo:
Relatorio Exemplar de Sistemas Corporais e Voz Interna Paciente Modelo
https://video.fc2.com/content/20250429XBN7rC7V
Escreva para dnaremoto@proton.me para saberes mais.
Estes vídeos na sua maior parte estão disponíveis apenas no Fc2, com alguns vídeos sendo públicos e muitos outros reservados para os nossos alunos que fazem um curso conosco. Bem vindos!
Dr. Ana Mihalcea and Todd Callender on the Nano-Technology inside our bodies + How to Safely Detox! Part II
EDTA + Vitamin C destroy the DARPA nano-technology, nano-bots intended to create the Internet of Bodies, to harvest human energy, track-trace humans and connect them to the Gates of Hell Temple of Satan global digital biometric currency system.
These nano-bots create blood clotting, thrombosis, destruction of the heart, internal organs. Take back your power and re-energize your body.
Eliminate the ACIDITY in your body and vaporize the nano-bot technology in the mRNA kill shots fake vaccines.
We offer remote diagnosis & treatment using a space age technology. Treatment via Information Medicine.
All disease in the body starts in the terrain, the epigenetic manifestation which affects the expression of the genes. This disease then installs itself in the bio-energetic field. All information of your past and present is stored in this field. Treating this field, disease and sickness is removed from your body. The human body field has been fully mapped and treatment is available.
We offer courses in remote healing, scalar field treatments, Rife, Tesla and Kesh technology and much more. We offer a Treatment Protocol to clean your body. Learn all about the science of the future - Plemorfism and how to eliminate cancer and any disease from your body. We treat most diseases in 3 months and cancer in 6 months.
For more details write us at alt.v9-eob7195j@yopmail.com
https://odysee.com/@InterestingTimes:e/%F0%9F%A6%A0%F0%9F%A9%B8-Dr.-Ana-Mihalcea-Talks-About-the-Nano-Technology-Inside-Our-Bodies-and-How-to-Safely-Detox%E2%AD%90Links-For-Detox-%F0%9F%91%87:9
Dr. Ana Mihalcea and Todd Callender on the Nano-Technology inside our bodies + How to Safely Detox!
EDTA + Vitamin C destroy the DARPA nano-technology, nano-bots intended to create the Internet of Bodies, to harvest human energy, track-trace humans and connect them to the Gates of Hell Temple of Satan global digital biometric currency system. These nano-bots create blood clotting, thrombosis, destruction of the heart, internal organs. Take back your power and re-energize your body. Eliminate the ACIDITY in your body and vaporize the nano-bot technology in the mRNA kill shots fake vaccines.
We offer remote diagnosis & treatment using a space age technology.
Treatment via Information Medicine.
All disease in the body starts in the terrain, the epigenetic manifestation which affects the expression of the genes. This disease then installs itself in the bio-energetic field. All information of your past and present is stored in this field. Treating this field, disease and sickness is removed from your body. The human body field has been fully mapped and treatment is available.
We offer courses in remote healing, scalar field treatments, Rife, Tesla and Kesh technology and much more. We offer a Treatment Protocol to clean your body. Learn all about the science of the future - Plemorfism and how to eliminate cancer and any disease from your body. We treat most diseases in 3 months and cancer in 6 months.
For more details write us at
alt.v9-eob7195j@yopmail.com
https://odysee.com/@InterestingTimes:e/%F0%9F%A6%A0%F0%9F%A9%B8-Dr.-Ana-Mihalcea-Talks-About-the-Nano-Technology-Inside-Our-Bodies-and-How-to-Safely-Detox%E2%AD%90Links-For-Detox-%F0%9F%91%87:9
Discover how Dr. Suhyun An uses functional rehab to promote lasting spinal alignment and overall wellness. In this video, she breaks down 5 powerful ways functional rehabilitation supports a healthier spine—from strengthening your core and correcting muscular imbalances to retraining movement patterns that prevent future injury.
Whether you’re recovering from back pain or simply want to move better and feel stronger, these insights can help you understand why functional rehab is essential for spinal health. Dr. An’s holistic approach goes beyond temporary fixes, focusing on long-term alignment and mobility so you can live pain-free and fully active.
For information about Dr. Suhyun An:
https://www.healthgrades.com/providers/suhyun-an-xlnxy
https://health.usnews.com/nurse-practitioners/suhyun-an-1924696
https://www.einpresswire.com/article/781602064/suhyun-an-unique-healing-methods-gain-popularity-in-houston
👉 Subscribe for more tips on spinal care and long-term wellness.
👍 Like if you found this helpful
💬 Comment with your questions—we’d love to hear from you!
#DrSuhyunAn #FunctionalRehab #SuhyunAn #SpinalHealth #ChiropracticCare #BackPainRelief #WellnessJourney #HoustonChiropractor #PostureMatters #PhysicalTherapy
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Silver Leaf Landscapes
As a full-service landscape design & construction company, our goal is to steward clients through the entire creative process, from concept to completion. Let our landscapes welcome you home.
Address: 945 Ward Dr, SPC 50, Santa Barbara, CA 93111, USA
Phone: 805-695-2133
Website: https://silverleafsb.com/
Silver Leaf Landscapes
As a full-service landscape design & construction company, our goal is to steward clients through the entire creative process, from concept to completion. Let our landscapes welcome you home.
Address: 945 Ward Dr, SPC 50, Santa Barbara, CA 93111, USA
Phone: 805-695-2133
Website: https://silverleafsb.com/
Silver Leaf Landscapes
As a full-service landscape design & construction company, our goal is to steward clients through the entire creative process, from concept to completion. Let our landscapes welcome you home.
Address: 945 Ward Dr, SPC 50, Santa Barbara, CA 93111, USA
Phone: 805-695-2133
Website: https://silverleafsb.com/
Silver Leaf Landscapes
As a full-service landscape design & construction company, our goal is to steward clients through the entire creative process, from concept to completion. Let our landscapes welcome you home.
Address: 945 Ward Dr, SPC 50, Santa Barbara, CA 93111, USA
Phone: 805-695-2133
Website: https://silverleafsb.com/
Silver Leaf Landscapes
As a full-service landscape design & construction company, our goal is to steward clients through the entire creative process, from concept to completion. Let our landscapes welcome you home.
Address: 945 Ward Dr, SPC 50, Santa Barbara, CA 93111, USA
Phone: 805-695-2133
Website: https://silverleafsb.com/
On the road with Dr. Brian King. Living La Vida Costa Rica with Richard Blank!
Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber!
27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy.
Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.
https://youtu.be/qKkdxqm6uoc
https://youtu.be/yGy7ZiCgoBs
https://youtu.be/WnSLocoYLdQ
https://youtu.be/5PEKwPK9wf4
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
On the road with Dr. Brian King. Living La Vida Costa Rica with Richard Blank!
Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber!
27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy.
Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.
https://youtu.be/qKkdxqm6uoc
https://youtu.be/yGy7ZiCgoBs
https://youtu.be/WnSLocoYLdQ
https://youtu.be/5PEKwPK9wf4
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
On the road with Dr. Brian King. Living La Vida Costa Rica with Richard Blank!
Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber!
27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy.
Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.
https://youtu.be/qKkdxqm6uoc
https://youtu.be/yGy7ZiCgoBs
https://youtu.be/WnSLocoYLdQ
https://youtu.be/5PEKwPK9wf4
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
On the road with Dr. Brian King. Living La Vida Costa Rica with Richard Blank!
Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber!
27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy.
Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.
https://youtu.be/qKkdxqm6uoc
https://youtu.be/yGy7ZiCgoBs
https://youtu.be/WnSLocoYLdQ
https://youtu.be/5PEKwPK9wf4
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
On the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Dr. Suhyun An shares five effective ways to prevent neck and back pain, helping you improve posture, reduce strain, and enhance overall spine health. Whether you suffer from chronic discomfort or want to maintain a healthy back, these expert tips will guide you toward a pain-free lifestyle. From proper ergonomics to simple daily exercises, Suhyun An insights are easy to implement and highly effective. Don't let pain hold you back—watch now and take control of your spinal health!
https://soundbetter.com/profiles/642511-suhyun-an
https://www.healthgrades.com/providers/suhyun-an-xlnxy
🔔 Subscribe for more health tips!
#SuhyunAn #NeckPainRelief #BackPainPrevention #ChiropracticCare #SpinalHealth #WellnessTips
Discover 5 advanced Chiropractic BioPhysics (CBP) techniques for spinal rehabilitation with Dr. Suhyun An!
In this video, Dr. Suhyun An shares expert insights on how CBP can help restore spinal alignment, improve posture, and relieve pain using cutting-edge methods like Mirror Image® Adjustments, Cervical Extension Traction, Lumbar & Thoracic Traction, Postural Re-Education, and Digital X-Ray Analysis. These techniques are designed to correct spinal misalignments, enhance mobility, and promote long-term health.
Whether you're suffering from back pain, poor posture, or spinal conditions, these CBP techniques can make a significant difference in your well-being. Don't forget to like, comment, and subscribe for more expert insights on spinal health and chiropractic care!
🔔 Turn on notifications so you never miss an update!
#DrSuhyunAn #ChiropracticBioPhysics #CBP #SpinalRehabilitation #BackPainRelief #PostureCorrection #SpinalHealth #ChiropracticCare #HealthAndWellness #PainRelief
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.
Episode 379:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
https://youtu.be/CSqlVi6Ju6I
https://youtu.be/HrXQE7EWBC4
https://youtu.be/-rfgevs7CRc
https://youtu.be/09eHJkZG_4I
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Cumming, Georgia, United States
Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Want to keep your heart healthy and strong? Watch Essential Heart Health Tips by Dr. Sheikh Rayees, a leading cardiologist, as he shares expert advice on maintaining a healthy heart and preventing heart diseases. If you're looking for the best cardiology hospital in Sonipat NCR, trust advanced care and expert guidance to keep your heart in top shape. Don't miss these valuable insights—your heart deserves the best!
📢 Like, Share & Subscribe to our channel for more health tips!
📺 Watch now: https://www.youtube.com/watch?v=Sjub_yzRLMA&list=PLZrHJb-AZMt_cPwgYxWJ4wgifbBMLSW5D&index=13
Growing Up with Dr. Sarah Ep. 144 - Ambition to Success: Richard Blank and impactful communication
Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans.
In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation.
Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast.
About Growing Up with Dr. Sarah
Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together
https://youtu.be/dy90V6UhwTE
Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Growing Up with Dr. Sarah Ep. 144 - Ambition to Success: Richard Blank and impactful communication
Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans.
In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation.
Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast.
About Growing Up with Dr. Sarah
Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together
https://youtu.be/dy90V6UhwTE
Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
