The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank
In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it!
Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with.
Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation.
Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist
With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams.
My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth.
As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators.
Core Expertise
Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI.
Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets.
AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving.
Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security.
Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence.
Team Building & Mentorship: Recruited and led diverse technical teams to success.
Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events.
been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service .
In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves.
“ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .”
By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost .
https://youtu.be/e9i1IZ8YBGA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank
In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it!
Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with.
Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation.
Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist
With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams.
My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth.
As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators.
Core Expertise
Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI.
Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets.
AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving.
Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security.
Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence.
Team Building & Mentorship: Recruited and led diverse technical teams to success.
Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events.
been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service .
In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves.
“ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .”
By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost .
https://youtu.be/e9i1IZ8YBGA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Episode 79 of Off the Comma podcast lands today and I’m talking with Richard Blank from Costa Rica.
In this episode, we talk to Richard Blank. He is empathetic, confident and has “old school grit”. Richard lives in Costa Rica.
You’re stuck, I get it. I’ve been there too. I call it “sitting on a comma”. We all know what it’s like to feel stuck in life and not know where to go next. This podcast is all about what it’s like to be on the comma, as shared by individuals just like ourselves. We will explore what they experienced, what they learned and how they got themselves off the comma. See more at YouTube @offthecomma!
Richard tells us about getting off the comma created by familial and societal expectations. Growing up in a world where he was expected to follow a prescribed path, Richard describes feeling like he didn’t fit in and appearing as a failure to those around him. Allowing himself to “fail out” led him to find a new path and surprise himself with what he would find along the way. Paying attention to his instincts and the signs along the way, he ultimately found himself in another country, speaking a different language, and enjoying a success he never imagined. Tune in to hear what Richard means when he says “friends tell me they wish they had tried”.
https://youtu.be/UjjNcZ79crM
https://youtu.be/clTjtxUt8UQ?si=XsocL8_ZbFZxE_9m
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Paul Briley, Off the Comma podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard would like to acknowledge the following individuals, organizations and/or causes that matter to him and invite you to consider supporting them and/or sharing their messages:
"Shine like the Sun" by Igni Ferroque https://youtu.be/wnQX8TEagis?si=XtJsaPrlWSznZ-gV Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978. Roberto "Ferroque" Ruiz leads all the weight of the direction of the group and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque. https://youtu.be/ieGjN5H4xPQ?si=Om43wjxtkf9w8VTP I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
You’re stuck! I get it! I’ve been there too.
I call it “sitting on a comma™.”
Something in your life is on pause and you’re not sure how to get moving again. You’re having difficulty unlocking the answers on your own.
I can help you get unstuck from whatever is holding you back in important parts of your life: your career, relationships, identity, personal goals or new endeavors! Let me be your mirror.
Let’s talk about how working with me can challenge your thinking and reveal new options. I can help you find the clarity to get yourself off the comma, to create motion, vision and results in your life.
If you or someone you know is sitting on a comma, contact me today.
It’s your journey and I know it can be amazing!
Off the Comma is built to empower individuals, teams and organizations to see possibilities and create the outcomes they want for themselves. When change is wanted and needed, I help you declutter in work, life and space.
About Paul Briley, ACC, CPTD, MBA:
I leverage my 25+ years of experience in learning, leadership, consulting and coaching to help you bring your vision to life. My career was built on consultative thought leadership focused on creating impact on people, culture and results.
Throughout my career, I have helped people get moving. I'm known for helping people assess their current state, define goals and outcomes, then build plans and move to action. My consultative approach helps build custom solutions and services based on your unique needs and experiences.
When the pandemic and racial reckonings happened in 2020, I found myself sitting on a comma (along with the rest of the world). Through observation, asking questions, listening and challenging, my horizons expanded and my values shifted. By 2021, I realized that getting myself off the comma meant helping others do the same. Off the Comma™ was born.
While doing my own inner work, I also decided to end my relationship with alcohol in 2021. Now that I'm alcohol free (AF), I offer support to people who are sober curious and looking to change their own relationship with alcohol. Being alcohol free is an important part of achieving the clarity you need to create the life you want.
I build relationships based on a sense of purpose, action-orientation and having fun in the process. It’s all about helping you through your journey, while challenging you to tap into the wisdom you carry inside.
Consulting
With over 30 years experience in organizational Learning & Development, we help you design, develop and deliver your learning strategy, team and programs.
Coaching
Having spent an entire career working with individuals and teams, I have a passion for helping people bring their vision to life. As an ICF Accredited coach, I want to help you achieve the outcomes you seek.
Organizing
Organizing, sorting, decluttering and making things simpler has always been a passion of mine. This shows up in all the work that I do. Let me help you do the same: at home, work, play and in your physical and mental environments.
Helping bring your vision to life!
Consultative & Strategic TALENT DEVELOPMENT Leader
with an eye toward impact on People, Culture & Results
Close Consultation with Business Stakeholders
to Design & Develop STRATEGIC LEARNING SOLUTIONS
Align Business GOALS & CHALLENGES with oversight of
Design / Development / Delivery / Measurement of BLENDED Learning Products
Evaluation of ORGANIZATIONAL CHALLENGES
& Design / Development of Solutions to meet those Challenges
Professional COLLABORATOR and ACTIVATOR
Helping individuals and companies organize and build ROADMAPS
Complex Projects
Intuitive Problem Solving Process
Holistic Point of View/Big Picture Thinking
Bring People and Resources Together
Develop Focused Solutions
Talent Development System
Architecting the Learning Function:
Needs Analysis / Assessment / Design / Development / Implementation / Evaluation
Adept at custom Programs tied to Unique Business Needs & measuring Performance Outcomes
Experienced at building and developing teams and structures for the Learning function
Skilled within a changing Matrix Environment and using influence to Build Relationships
Paul Briley is a specialist in the Learning & Development community. He leverages his passion for vision and his diverse history of working with professionals across a variety of business segments, including: Retail, Multi-unit Health Care, Managed Care, Manufacturing, eCommerce, Small Practice, Wholesale, Operations Support/Corporate Office, Government and Consulting.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#PaulBriley #OfftheCommapodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Recruitment in Human Resource Management (HRM) is the systematic process of sourcing, attracting, evaluating, and selecting qualified individuals for job openings within an organization. It begins with identifying staffing needs and defining job requirements, followed by sourcing candidates through various channels such as job portals, social media, referrals, and recruitment agencies. The next steps involve screening applications, conducting interviews, assessing candidates' skills and qualifications, and ultimately selecting the best fit for the role. Effective recruitment practices not only ensure the fulfillment of immediate staffing needs but also contribute to building a talented and diverse workforce that aligns with the organization's goals and culture. This process plays a crucial role in enhancing organizational performance, fostering innovation, and maintaining competitive advantage in the marketplace.
A recruitment policy is a formal framework that defines the principles, procedures, and standards an organization follows when sourcing and hiring new talent. It promotes consistency, fairness, and transparency across all hiring activities, ensuring equal opportunity for all candidates. By clearly outlining job roles, required qualifications, and selection criteria, the policy streamlines the recruitment process and reduces bias. It also helps attract skilled and diverse candidates, aligning talent acquisition with the organization’s strategic goals and fostering a strong and capable workforce.
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Buy Now NEXX Wild Blue Helmets Online in India
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The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
For the Curious and Confused podcast. Host Don McTaggart has a conversation about persuasion with Richard Blank
For the Curious and Confused Podcast
We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it?
"For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chemistry student at the University of North Carolina at Chapel Hill. The podcast focuses on exploring diverse perspectives and experiences from thinkers and doers across various fields, aiming to foster understanding and address collective confusion. Don McTaggart's LinkedIn profile confirms his role as a PhD student and his interest in fostering deeper connections through listening.
The podcast, described as a "collection of conversations meant to foster understanding and connection" according to Spotify - Web Player: Music for everyone, features interviews with guests from various backgrounds. The goal is to delve into the passions and uncertainties of individuals, offering insights into their personal journeys and how they navigate the world.
Episode(#006) Richard Blank is the CEO of Costa Rica's Call Center, based in San Juan, Costa Rica. When Richard was 27, he moved from Philadelphia to Costa Rica and has since trained over 10,000 bilingual telemarketers. Richard specializes in advanced telemarketing strategy, conflict management, interpersonal skills, and customer support. He also owns the largest collection of restored American pinball machines in Central America.
Our conversation was dynamic and zigzagging, and it's made me revisit the subtle ways we use behavior to influence or gain favor with others.
Chapters:
(0:00) - Introduction and background
(5:00) - Costa Rica and making your own path
(12:00) - Telemarketing as artful communication
(17:00) - Soft skills and connection
(23:00) - Gamification and pinball machines
(30:00) - Recruiting and training in Costa Rica
(37:00) - Ethics and stereotypes about call centers
(43:00) - The purpose of language and empathy
(50:00) - Overcoming obstacles
(1:01:00) - Extra questions and wrap up
A Personal Story of Academic Failure and Self-Reflection
when you reflect on some of the most challenging moments of your life, were there any internal narratives that either helped or hindered your ability to navigate those situations? I had to put some things to bed. Without getting too into it, there's some kids that have grown up and have failed out of school or gotten kicked out of school. I'm not saying I burned the school down. I just failed out via grades. I went to a really nice private school and I failed out in seventh grade. And it's a school my father and brother went to. And so I was a disappointment to people and to myself personally. And I'll never forget this moment. You know when people have dreams where they show up? A lot of people have high school dreams where they show up for the final exam and not studied. Well, this was a true dream. I mean, this must have been, what, late May? And I'm sitting at the dining room table on a Sunday, and it's like 3 or 4 o'clock, sun's going down, books are piled up.
Challenging Call Center Stereotypes and Explaining the Industry Reality
So you're an American who moved to a less affluent country to start a for-profit company. And you said you currently make seven figures. So I may be unjustly calling it a stereotype here, But I think when people hear the phrase call center, many of them think of like a large warehouse in India where labor can be ********* because poverty is widespread. And so just so we're all on the same page and understanding where you're at. Does your call center have any similarities to this dynamic? And if not, what am I missing in the story? Well, you definitely have large areas where people are working in their cubicles. And a lot of times they have triple wides compared to things that are tight. Do they have natural light? Does it stink in there? Is it fresh air? What are the conditions like? What are the managers like? What are the accounts that you're on? Do you get paid on time? So as I say before, if it was as bad as people say it is, I would have never lasted 25 years in the industry, but there are so many people that give it a bad rap.
Conversation Checkpoints and the Power of Answering Speed
And so you think that a phone call lasts 10 minutes done. It's really 20, 30 second checkpoints that gets combined into a conversation because there is an introduction, a body and a conclusion, just like in an experiment. Same thing with conversations. It could be done in 10 minutes or it can be done every 30 seconds, 20 times. That combines into one full conversation. And so that's just the fanatic part. But then here's the best thing. Your tone rate and pitch could be manipulated. It could, but the one thing that cannot is you're answering speed because you do need silence for sound. I mean, that's the part of the thing in the experiment. And so that's why the police usually bring out the evidence by the fourth question. And it's almost impossible for someone to control answering speed. And so that to me, I see is just more of a linear and to see where he goes from zero to 10 every 30 seconds, how quickly do they respond?
Mastering Conversational Techniques in Sales Calls
Let me teach you how to jump clouds and have a romantic death. Are you ready? This is what will keep you from not going insane on Devil's Island when you're in a call center. If you can do a company named Spike... Okay, we're all going to talk about for the Curious and Confused podcast. How are you today? At least I'm going to say it. At least I said that. Judy answers the phone. I'm going to let Judy know she's great. But prior to that, Judy's going to say, who is this? And I'm going to say, it's Richard blank. And then who is Richard Blank? And that's where I use, and you were talking about adjustments of tones, a buffer boomerang technique. Judy, that's an excellent question. My name is Richard Blank. Richard Blank, what's ABC? Judy, glad you brought that up. ABC is 123. Richard, what's 123? Once again, Judy, so glad you mentioned that. 123 is ABC. Oh, it's... Beautiful adjustments.
https://youtu.be/lVmtYq9xB1c
https://youtu.be/EA8BZi6oO-k
https://youtu.be/dHCJsJSvLUM
https://youtu.be/nmtNgscKz-w
https://youtu.be/Fb9bAvp3KgY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
For the Curious and Confused podcast, Don McTaggart, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
For the Curious and Confused (podcast) - Don McTaggart
As a chemistry PhD student, I’ve found that real understanding and connection emerge when we listen more deeply. In this podcast, I invite thinkers and doers from all walks of life to share their insights and stories. Join me as we try to sort out some of our collective confusion with open-mindedness and curiosity.
I'm passionate about contributing to solutions for real-world sustainable energy challenges.
Current research projects focus on the discovery and characterization of novel materials for fluoride ion batteries.
Roles in community engagement and broader impacts include:
• NC Energy Literacy Fellow
• Parr Center for Ethics Graduate Fellow
• Treasurer (current) and outreach co-chair (previous) of UNC Materials Research Society Chapter
• Resident Advisor at Guilford College (voted RA of the Year in 2021)
• Shadow-A-Scientist liaison
• Camp counselor for Friends of Santa Claus
• Conference organization committees:
-- Future Fuels and Breakthrough Batteries (UNC Sustainable Energy Research Consortium)
-- Triangle Student Research Competition (UNC Materials Research Society)
-- International Conference on Fluoride-Ion Batteries
I also enjoy health and wellness, philosophy, AI, reading, and being outside!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#FortheCuriousandConfusedpodcast #DonMcTaggart #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
For the Curious and Confused podcast. Host Don McTaggart has a conversation about persuasion with Richard Blank
For the Curious and Confused Podcast
We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it?
"For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chemistry student at the University of North Carolina at Chapel Hill. The podcast focuses on exploring diverse perspectives and experiences from thinkers and doers across various fields, aiming to foster understanding and address collective confusion. Don McTaggart's LinkedIn profile confirms his role as a PhD student and his interest in fostering deeper connections through listening.
The podcast, described as a "collection of conversations meant to foster understanding and connection" according to Spotify - Web Player: Music for everyone, features interviews with guests from various backgrounds. The goal is to delve into the passions and uncertainties of individuals, offering insights into their personal journeys and how they navigate the world.
Episode(#006) Richard Blank is the CEO of Costa Rica's Call Center, based in San Juan, Costa Rica. When Richard was 27, he moved from Philadelphia to Costa Rica and has since trained over 10,000 bilingual telemarketers. Richard specializes in advanced telemarketing strategy, conflict management, interpersonal skills, and customer support. He also owns the largest collection of restored American pinball machines in Central America.
Our conversation was dynamic and zigzagging, and it's made me revisit the subtle ways we use behavior to influence or gain favor with others.
Chapters:
(0:00) - Introduction and background
(5:00) - Costa Rica and making your own path
(12:00) - Telemarketing as artful communication
(17:00) - Soft skills and connection
(23:00) - Gamification and pinball machines
(30:00) - Recruiting and training in Costa Rica
(37:00) - Ethics and stereotypes about call centers
(43:00) - The purpose of language and empathy
(50:00) - Overcoming obstacles
(1:01:00) - Extra questions and wrap up
A Personal Story of Academic Failure and Self-Reflection
when you reflect on some of the most challenging moments of your life, were there any internal narratives that either helped or hindered your ability to navigate those situations? I had to put some things to bed. Without getting too into it, there's some kids that have grown up and have failed out of school or gotten kicked out of school. I'm not saying I burned the school down. I just failed out via grades. I went to a really nice private school and I failed out in seventh grade. And it's a school my father and brother went to. And so I was a disappointment to people and to myself personally. And I'll never forget this moment. You know when people have dreams where they show up? A lot of people have high school dreams where they show up for the final exam and not studied. Well, this was a true dream. I mean, this must have been, what, late May? And I'm sitting at the dining room table on a Sunday, and it's like 3 or 4 o'clock, sun's going down, books are piled up.
Challenging Call Center Stereotypes and Explaining the Industry Reality
So you're an American who moved to a less affluent country to start a for-profit company. And you said you currently make seven figures. So I may be unjustly calling it a stereotype here, But I think when people hear the phrase call center, many of them think of like a large warehouse in India where labor can be ********* because poverty is widespread. And so just so we're all on the same page and understanding where you're at. Does your call center have any similarities to this dynamic? And if not, what am I missing in the story? Well, you definitely have large areas where people are working in their cubicles. And a lot of times they have triple wides compared to things that are tight. Do they have natural light? Does it stink in there? Is it fresh air? What are the conditions like? What are the managers like? What are the accounts that you're on? Do you get paid on time? So as I say before, if it was as bad as people say it is, I would have never lasted 25 years in the industry, but there are so many people that give it a bad rap.
Conversation Checkpoints and the Power of Answering Speed
And so you think that a phone call lasts 10 minutes done. It's really 20, 30 second checkpoints that gets combined into a conversation because there is an introduction, a body and a conclusion, just like in an experiment. Same thing with conversations. It could be done in 10 minutes or it can be done every 30 seconds, 20 times. That combines into one full conversation. And so that's just the fanatic part. But then here's the best thing. Your tone rate and pitch could be manipulated. It could, but the one thing that cannot is you're answering speed because you do need silence for sound. I mean, that's the part of the thing in the experiment. And so that's why the police usually bring out the evidence by the fourth question. And it's almost impossible for someone to control answering speed. And so that to me, I see is just more of a linear and to see where he goes from zero to 10 every 30 seconds, how quickly do they respond?
Mastering Conversational Techniques in Sales Calls
Let me teach you how to jump clouds and have a romantic death. Are you ready? This is what will keep you from not going insane on Devil's Island when you're in a call center. If you can do a company named Spike... Okay, we're all going to talk about for the Curious and Confused podcast. How are you today? At least I'm going to say it. At least I said that. Judy answers the phone. I'm going to let Judy know she's great. But prior to that, Judy's going to say, who is this? And I'm going to say, it's Richard blank. And then who is Richard Blank? And that's where I use, and you were talking about adjustments of tones, a buffer boomerang technique. Judy, that's an excellent question. My name is Richard Blank. Richard Blank, what's ABC? Judy, glad you brought that up. ABC is 123. Richard, what's 123? Once again, Judy, so glad you mentioned that. 123 is ABC. Oh, it's... Beautiful adjustments.
https://youtu.be/lVmtYq9xB1c
https://youtu.be/EA8BZi6oO-k
https://youtu.be/dHCJsJSvLUM
https://youtu.be/nmtNgscKz-w
https://youtu.be/Fb9bAvp3KgY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
For the Curious and Confused podcast, Don McTaggart, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
For the Curious and Confused (podcast) - Don McTaggart
As a chemistry PhD student, I’ve found that real understanding and connection emerge when we listen more deeply. In this podcast, I invite thinkers and doers from all walks of life to share their insights and stories. Join me as we try to sort out some of our collective confusion with open-mindedness and curiosity.
I'm passionate about contributing to solutions for real-world sustainable energy challenges.
Current research projects focus on the discovery and characterization of novel materials for fluoride ion batteries.
Roles in community engagement and broader impacts include:
• NC Energy Literacy Fellow
• Parr Center for Ethics Graduate Fellow
• Treasurer (current) and outreach co-chair (previous) of UNC Materials Research Society Chapter
• Resident Advisor at Guilford College (voted RA of the Year in 2021)
• Shadow-A-Scientist liaison
• Camp counselor for Friends of Santa Claus
• Conference organization committees:
-- Future Fuels and Breakthrough Batteries (UNC Sustainable Energy Research Consortium)
-- Triangle Student Research Competition (UNC Materials Research Society)
-- International Conference on Fluoride-Ion Batteries
I also enjoy health and wellness, philosophy, AI, reading, and being outside!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#FortheCuriousandConfusedpodcast #DonMcTaggart #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
For the Curious and Confused podcast. Host Don McTaggart has a conversation about persuasion with Richard Blank
For the Curious and Confused Podcast
We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it?
"For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chemistry student at the University of North Carolina at Chapel Hill. The podcast focuses on exploring diverse perspectives and experiences from thinkers and doers across various fields, aiming to foster understanding and address collective confusion. Don McTaggart's LinkedIn profile confirms his role as a PhD student and his interest in fostering deeper connections through listening.
The podcast, described as a "collection of conversations meant to foster understanding and connection" according to Spotify - Web Player: Music for everyone, features interviews with guests from various backgrounds. The goal is to delve into the passions and uncertainties of individuals, offering insights into their personal journeys and how they navigate the world.
Episode(#006) Richard Blank is the CEO of Costa Rica's Call Center, based in San Juan, Costa Rica. When Richard was 27, he moved from Philadelphia to Costa Rica and has since trained over 10,000 bilingual telemarketers. Richard specializes in advanced telemarketing strategy, conflict management, interpersonal skills, and customer support. He also owns the largest collection of restored American pinball machines in Central America.
Our conversation was dynamic and zigzagging, and it's made me revisit the subtle ways we use behavior to influence or gain favor with others.
Chapters:
(0:00) - Introduction and background
(5:00) - Costa Rica and making your own path
(12:00) - Telemarketing as artful communication
(17:00) - Soft skills and connection
(23:00) - Gamification and pinball machines
(30:00) - Recruiting and training in Costa Rica
(37:00) - Ethics and stereotypes about call centers
(43:00) - The purpose of language and empathy
(50:00) - Overcoming obstacles
(1:01:00) - Extra questions and wrap up
A Personal Story of Academic Failure and Self-Reflection
when you reflect on some of the most challenging moments of your life, were there any internal narratives that either helped or hindered your ability to navigate those situations? I had to put some things to bed. Without getting too into it, there's some kids that have grown up and have failed out of school or gotten kicked out of school. I'm not saying I burned the school down. I just failed out via grades. I went to a really nice private school and I failed out in seventh grade. And it's a school my father and brother went to. And so I was a disappointment to people and to myself personally. And I'll never forget this moment. You know when people have dreams where they show up? A lot of people have high school dreams where they show up for the final exam and not studied. Well, this was a true dream. I mean, this must have been, what, late May? And I'm sitting at the dining room table on a Sunday, and it's like 3 or 4 o'clock, sun's going down, books are piled up.
Challenging Call Center Stereotypes and Explaining the Industry Reality
So you're an American who moved to a less affluent country to start a for-profit company. And you said you currently make seven figures. So I may be unjustly calling it a stereotype here, But I think when people hear the phrase call center, many of them think of like a large warehouse in India where labor can be ********* because poverty is widespread. And so just so we're all on the same page and understanding where you're at. Does your call center have any similarities to this dynamic? And if not, what am I missing in the story? Well, you definitely have large areas where people are working in their cubicles. And a lot of times they have triple wides compared to things that are tight. Do they have natural light? Does it stink in there? Is it fresh air? What are the conditions like? What are the managers like? What are the accounts that you're on? Do you get paid on time? So as I say before, if it was as bad as people say it is, I would have never lasted 25 years in the industry, but there are so many people that give it a bad rap.
Conversation Checkpoints and the Power of Answering Speed
And so you think that a phone call lasts 10 minutes done. It's really 20, 30 second checkpoints that gets combined into a conversation because there is an introduction, a body and a conclusion, just like in an experiment. Same thing with conversations. It could be done in 10 minutes or it can be done every 30 seconds, 20 times. That combines into one full conversation. And so that's just the fanatic part. But then here's the best thing. Your tone rate and pitch could be manipulated. It could, but the one thing that cannot is you're answering speed because you do need silence for sound. I mean, that's the part of the thing in the experiment. And so that's why the police usually bring out the evidence by the fourth question. And it's almost impossible for someone to control answering speed. And so that to me, I see is just more of a linear and to see where he goes from zero to 10 every 30 seconds, how quickly do they respond?
Mastering Conversational Techniques in Sales Calls
Let me teach you how to jump clouds and have a romantic death. Are you ready? This is what will keep you from not going insane on Devil's Island when you're in a call center. If you can do a company named Spike... Okay, we're all going to talk about for the Curious and Confused podcast. How are you today? At least I'm going to say it. At least I said that. Judy answers the phone. I'm going to let Judy know she's great. But prior to that, Judy's going to say, who is this? And I'm going to say, it's Richard blank. And then who is Richard Blank? And that's where I use, and you were talking about adjustments of tones, a buffer boomerang technique. Judy, that's an excellent question. My name is Richard Blank. Richard Blank, what's ABC? Judy, glad you brought that up. ABC is 123. Richard, what's 123? Once again, Judy, so glad you mentioned that. 123 is ABC. Oh, it's... Beautiful adjustments.
https://youtu.be/lVmtYq9xB1c
https://youtu.be/EA8BZi6oO-k
https://youtu.be/dHCJsJSvLUM
https://youtu.be/nmtNgscKz-w
https://youtu.be/Fb9bAvp3KgY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
For the Curious and Confused podcast, Don McTaggart, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
For the Curious and Confused (podcast) - Don McTaggart
As a chemistry PhD student, I’ve found that real understanding and connection emerge when we listen more deeply. In this podcast, I invite thinkers and doers from all walks of life to share their insights and stories. Join me as we try to sort out some of our collective confusion with open-mindedness and curiosity.
I'm passionate about contributing to solutions for real-world sustainable energy challenges.
Current research projects focus on the discovery and characterization of novel materials for fluoride ion batteries.
Roles in community engagement and broader impacts include:
• NC Energy Literacy Fellow
• Parr Center for Ethics Graduate Fellow
• Treasurer (current) and outreach co-chair (previous) of UNC Materials Research Society Chapter
• Resident Advisor at Guilford College (voted RA of the Year in 2021)
• Shadow-A-Scientist liaison
• Camp counselor for Friends of Santa Claus
• Conference organization committees:
-- Future Fuels and Breakthrough Batteries (UNC Sustainable Energy Research Consortium)
-- Triangle Student Research Competition (UNC Materials Research Society)
-- International Conference on Fluoride-Ion Batteries
I also enjoy health and wellness, philosophy, AI, reading, and being outside!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#FortheCuriousandConfusedpodcast #DonMcTaggart #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
For the Curious and Confused podcast. Host Don McTaggart has a conversation about persuasion with Richard Blank
For the Curious and Confused Podcast
We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it?
"For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chemistry student at the University of North Carolina at Chapel Hill. The podcast focuses on exploring diverse perspectives and experiences from thinkers and doers across various fields, aiming to foster understanding and address collective confusion. Don McTaggart's LinkedIn profile confirms his role as a PhD student and his interest in fostering deeper connections through listening.
The podcast, described as a "collection of conversations meant to foster understanding and connection" according to Spotify - Web Player: Music for everyone, features interviews with guests from various backgrounds. The goal is to delve into the passions and uncertainties of individuals, offering insights into their personal journeys and how they navigate the world.
Episode(#006) Richard Blank is the CEO of Costa Rica's Call Center, based in San Juan, Costa Rica. When Richard was 27, he moved from Philadelphia to Costa Rica and has since trained over 10,000 bilingual telemarketers. Richard specializes in advanced telemarketing strategy, conflict management, interpersonal skills, and customer support. He also owns the largest collection of restored American pinball machines in Central America.
Our conversation was dynamic and zigzagging, and it's made me revisit the subtle ways we use behavior to influence or gain favor with others.
Chapters:
(0:00) - Introduction and background
(5:00) - Costa Rica and making your own path
(12:00) - Telemarketing as artful communication
(17:00) - Soft skills and connection
(23:00) - Gamification and pinball machines
(30:00) - Recruiting and training in Costa Rica
(37:00) - Ethics and stereotypes about call centers
(43:00) - The purpose of language and empathy
(50:00) - Overcoming obstacles
(1:01:00) - Extra questions and wrap up
A Personal Story of Academic Failure and Self-Reflection
when you reflect on some of the most challenging moments of your life, were there any internal narratives that either helped or hindered your ability to navigate those situations? I had to put some things to bed. Without getting too into it, there's some kids that have grown up and have failed out of school or gotten kicked out of school. I'm not saying I burned the school down. I just failed out via grades. I went to a really nice private school and I failed out in seventh grade. And it's a school my father and brother went to. And so I was a disappointment to people and to myself personally. And I'll never forget this moment. You know when people have dreams where they show up? A lot of people have high school dreams where they show up for the final exam and not studied. Well, this was a true dream. I mean, this must have been, what, late May? And I'm sitting at the dining room table on a Sunday, and it's like 3 or 4 o'clock, sun's going down, books are piled up.
Challenging Call Center Stereotypes and Explaining the Industry Reality
So you're an American who moved to a less affluent country to start a for-profit company. And you said you currently make seven figures. So I may be unjustly calling it a stereotype here, But I think when people hear the phrase call center, many of them think of like a large warehouse in India where labor can be ********* because poverty is widespread. And so just so we're all on the same page and understanding where you're at. Does your call center have any similarities to this dynamic? And if not, what am I missing in the story? Well, you definitely have large areas where people are working in their cubicles. And a lot of times they have triple wides compared to things that are tight. Do they have natural light? Does it stink in there? Is it fresh air? What are the conditions like? What are the managers like? What are the accounts that you're on? Do you get paid on time? So as I say before, if it was as bad as people say it is, I would have never lasted 25 years in the industry, but there are so many people that give it a bad rap.
Conversation Checkpoints and the Power of Answering Speed
And so you think that a phone call lasts 10 minutes done. It's really 20, 30 second checkpoints that gets combined into a conversation because there is an introduction, a body and a conclusion, just like in an experiment. Same thing with conversations. It could be done in 10 minutes or it can be done every 30 seconds, 20 times. That combines into one full conversation. And so that's just the fanatic part. But then here's the best thing. Your tone rate and pitch could be manipulated. It could, but the one thing that cannot is you're answering speed because you do need silence for sound. I mean, that's the part of the thing in the experiment. And so that's why the police usually bring out the evidence by the fourth question. And it's almost impossible for someone to control answering speed. And so that to me, I see is just more of a linear and to see where he goes from zero to 10 every 30 seconds, how quickly do they respond?
Mastering Conversational Techniques in Sales Calls
Let me teach you how to jump clouds and have a romantic death. Are you ready? This is what will keep you from not going insane on Devil's Island when you're in a call center. If you can do a company named Spike... Okay, we're all going to talk about for the Curious and Confused podcast. How are you today? At least I'm going to say it. At least I said that. Judy answers the phone. I'm going to let Judy know she's great. But prior to that, Judy's going to say, who is this? And I'm going to say, it's Richard blank. And then who is Richard Blank? And that's where I use, and you were talking about adjustments of tones, a buffer boomerang technique. Judy, that's an excellent question. My name is Richard Blank. Richard Blank, what's ABC? Judy, glad you brought that up. ABC is 123. Richard, what's 123? Once again, Judy, so glad you mentioned that. 123 is ABC. Oh, it's... Beautiful adjustments.
https://youtu.be/lVmtYq9xB1c
https://youtu.be/EA8BZi6oO-k
https://youtu.be/dHCJsJSvLUM
https://youtu.be/nmtNgscKz-w
https://youtu.be/Fb9bAvp3KgY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
For the Curious and Confused podcast, Don McTaggart, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
For the Curious and Confused (podcast) - Don McTaggart
As a chemistry PhD student, I’ve found that real understanding and connection emerge when we listen more deeply. In this podcast, I invite thinkers and doers from all walks of life to share their insights and stories. Join me as we try to sort out some of our collective confusion with open-mindedness and curiosity.
I'm passionate about contributing to solutions for real-world sustainable energy challenges.
Current research projects focus on the discovery and characterization of novel materials for fluoride ion batteries.
Roles in community engagement and broader impacts include:
• NC Energy Literacy Fellow
• Parr Center for Ethics Graduate Fellow
• Treasurer (current) and outreach co-chair (previous) of UNC Materials Research Society Chapter
• Resident Advisor at Guilford College (voted RA of the Year in 2021)
• Shadow-A-Scientist liaison
• Camp counselor for Friends of Santa Claus
• Conference organization committees:
-- Future Fuels and Breakthrough Batteries (UNC Sustainable Energy Research Consortium)
-- Triangle Student Research Competition (UNC Materials Research Society)
-- International Conference on Fluoride-Ion Batteries
I also enjoy health and wellness, philosophy, AI, reading, and being outside!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#FortheCuriousandConfusedpodcast #DonMcTaggart #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
