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ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick. A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. Coming of Age Moments in Recruitment But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write. Effective Conflict Management: Handling Anger and Cursing What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet? The Priceless Moments with Pets When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. https://youtu.be/qf3cUzsCBZs https://youtube.com/shorts/0ZwPBpRQRjg https://youtube.com/shorts/YvXblaU9ylM https://youtube.com/shorts/Ho2_BAm-YkE https://youtube.com/shorts/QCEhUm7LQkc Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/qf3cUzsCBZs Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. The Value of Local Partnerships in Business I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.

Rhein Main Gedanken 146

"Im Himmel ist die Hölle los" Einer der schlechtesten Filme aller Zeiten. Gekuerzt auf 25 Minuten = Lustigste Szenen ohne Langeweile. Mit Dirk Bach Und Beate Hasenau. Satire auf das Fernsehen mit Schlagermusik, u.a. von Rex Dildo, aehh, Gildo...

Rhein Main Gedanken 139

Kanad fish salon with okra or Dirk fish dish is easy and delicious, fish stock or fish curry is one of the most famous Arabic dishes. It is a famous Indian dish that has been transported to the Arab world and cooked in different ways. The method of preparing Dirk fish salon varies from one country to another and from one region to another. In order to get a distinctive and delicious fish pan, fry the fish at first for two minutes on each side of the fish and then cook it with the sauce and other ingredients. The spices used in marinating fish are cumin, black pepper, red pepper or paprika and salt. Visit my youtube channel for more information https://www.youtube.com/watch?v=vmlUR1VCwos

How Remington Steel and Templeton Peck demonstrate advanced speaking skills. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center. Christina Canters: What do you say to people who might be listening, who might be thinking, well, what about me just being my authentic self? You know, if I'm trying to emulate someone else, isn't that then me becoming inauthentic or not true to myself in terms of how I communicate? What would you say to those people? Richard Blank: Excellent question and, and let me rephrase that and thank you very much. You, you need to be you, because if you try to be somebody else, you're not gonna last long. You'll get caught after 20 minutes. And so since English is their second language in Costa Rica, really my suggestions were about proper grammar. So they'd watch the bbc or they'd listen to Australia television and they would hear the different pronunciations so they can get the ear for it for the different clients. But there are certain dialect. You do pronounce words differently than we do in Philadelphia, compares to Queens English, and, and it's fine. It's all beautiful speech, but as long as they keep training their ear, they, they might like, as I mentioned before, if they listen to something in parliament, a transitional sentence or a way that someone was able to diffuse conflict by saying, for my clarification, Christina, for my edification. Compared to, excuse me. What'd you say? Could you repeat that? Or, as we discussed earlier, with word choices from help to lending a hand that's still authentic, these people aren't changing. All we're doing is assisting them in growing and giving them more, giving them more self-confidence and self-reliance. That is all. And so they would be capable of listening, contribut. And giving that sort of impression to where people will wanna move forward and work with them, but it is practice now, if I could make some suggestions just for my own personal growth. I love television. I love all time radio, and so my favorite speakers were Basil Wrath Bone back in the forties and fifties. I enjoyed very much Jeremy Brett that did a Sherlock Home series in the eighties, and I, I liked Pierce Brosnan as Remmington Steel and Dirk Benedict as Templeton Peck in the A Team. I thought these were phenomenal, glib, clever, poised, balance speakers, and I gravitated towards that and I thought that it was very nice and and charming. To be able to have an extensive vocabulary to sit up straight, to speak. Well, and and I realize that a lot of doors open that way for you. You might get a second plate of food in someone's house, , you might get that back. And Christina Canters: so when did this start? When did this journey? Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283] The C Method podcast guest Richard Blank Costa Rica's Call Center. The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS. The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone? My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. “I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.” This is Richard Blank’s story… My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone. I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life. In this episode, you will discover: Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone. The tone of voice should always be positive and empathetic. 0 seconds to 2 minutes is the best time to gauge a person. How to gauge someone. They discuss some of the techniques they use to do it. Richard believes in open-ended questions and specific name drops. He also believes in the art of speech and meeting minutes to avoid conflict. Richard’s advice to people is to be authentic. When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally. He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/Wl_tS1ielGg https://youtu.be/fE6Ufvn-1Nc https://youtu.be/NWxjuBEkzMI https://youtu.be/R2GTKLTPkiA https://youtu.be/M-x7nAeWBxw https://youtu.be/dQWPUr_rsII https://youtu.be/XnFQgNqQ3iA https://youtu.be/iPP49p8dagI https://youtu.be/rOWVfIfV-U8 https://youtu.be/aX85iiUrR88 https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/ https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830 https://player.fm/series/2694716/346501897 https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/ https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649 https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1 https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846 https://deezer.page.link/pPgVrtZwEi988y6H6 https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865 https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank

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Dirk Kuyt was introduced as the new Regional Brand Ambassador of 2020 of 3WE Group

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Dirk Nowitzki is one of the greatest players in NBA history. From being a little-known player from Germany to being one of the greatest scorers ever really says a lot. How did he do this? Why is he so loyal to the Dallas Mavericks? How did he develop his signature move the "one-legged fade away"? Why we love Dirk Nowitzki examines why dirk is so beloved by the NBA and fans alike. You will also understand how he overcame the Miami Heat in the NBA Finals to lead the Mavericks to their only championship.

Vanuit Liverpool en speciaal voor onze Dirk...

Dirk darf im fabrixx bleiben. Lena und Salih flirten via Chat miteinander ohne es zu wissen. Yo und Dennis wollen sich in Connys Talentshow beweisen.

Die Auseinandersetzung zwischen Noh und Tom spitzt sich zu. Sara und Dirk bleiben Freunde. Gitti hat plötzlich sehr viel Geld - doch das darf niemand erfahren.

Sara muss Dirk küssen, um ins Mädchenzimmer aufgenommen zu werden. Noh und seine Kumpels rebellieren, Tom erteilt ihnen Hausverbot und droht mit der Polizei.

Dirk und Sara sind im Schrank gefangen. Ein Waschunfall bringt Yo und Jeannette auf eine Geschäftsidee. Anica hält die Lüge nicht mehr aus, kann aber nicht zurück.

Sophie lügt weiter - und stylt sich neu. Carlo muss einsehen, dass Sara auf Dirk steht. Anica setzt das Gerücht in die Welt, sie habe mit Tom eine Affäre.

Rebecca erteilt dem verliebten Dennis eine Abfuhr. Kurz darauf muss Dennis dann noch erfahren, dass Rebecca bald wieder wegziehen wird. Sara zeigt Dirk ihr Pferd.

the goat

Filmi "Aksidenti" Interpretojne aktoret: Dirk Bogarde; Stanley Baker; Jacqueline Sassard; Michael York etj.

Dirk Velghe is halverwege zijn opleiding tot urgentie-arts en neemt een nachtje vrijaf om dit te vieren met zijn vriendin Anneke. Het feest eindigt abrupt wanneer hij wordt gebiept voor een spoedoperatie op Leo Geboers, een 62-jarige huisjesmelker. Hij heeft een gescheurde milt en heeft dringend bloed nodig, maar beschikt over een zeldzame bloedgroep. Alleen zijn broer Cois, die in het ziekenhuis herstelt van een galsteenoperatie, kan hem helpen. De twee hebben echter al jaren ruzie. Inneke Parain is van de trap gevallen. Dokter Velghe stelt vast dat het kind een hersentumor heeft. Verpleegster Lies krijgt het schitterende nieuws dat ze zwanger is. Haar vriend Marc is hier niet blij mee en pakt zijn koffers. Dokter Jos Blijlevens doet zijn reputatie alle eer aan wanneer hij een avontuurtje beleeft met verpleegster Anouk. Maar hij ziet haar collega Maria ook wel zitten.

Dirk Velghe is halverwege zijn opleiding tot urgentie-arts en neemt een nachtje vrijaf om dit te vieren met zijn vriendin Anneke. Het feest eindigt abrupt wanneer hij wordt gebiept voor een spoedoperatie op Leo Geboers, een 62-jarige huisjesmelker. Hij heeft een gescheurde milt en heeft dringend bloed nodig, maar beschikt over een zeldzame bloedgroep. Alleen zijn broer Cois, die in het ziekenhuis herstelt van een galsteenoperatie, kan hem helpen. De twee hebben echter al jaren ruzie. Inneke Parain is van de trap gevallen. Dokter Velghe stelt vast dat het kind een hersentumor heeft. Verpleegster Lies krijgt het schitterende nieuws dat ze zwanger is. Haar vriend Marc is hier niet blij mee en pakt zijn koffers. Dokter Jos Blijlevens doet zijn reputatie alle eer aan wanneer hij een avontuurtje beleeft met verpleegster Anouk. Maar hij ziet haar collega Maria ook wel zitten.

Dirk Velghe is halverwege zijn opleiding tot urgentie-arts en neemt een nachtje vrijaf om dit te vieren met zijn vriendin Anneke. Het feest eindigt abrupt wanneer hij wordt gebiept voor een spoedoperatie op Leo Geboers, een 62-jarige huisjesmelker. Hij heeft een gescheurde milt en heeft dringend bloed nodig, maar beschikt over een zeldzame bloedgroep. Alleen zijn broer Cois, die in het ziekenhuis herstelt van een galsteenoperatie, kan hem helpen. De twee hebben echter al jaren ruzie. Inneke Parain is van de trap gevallen. Dokter Velghe stelt vast dat het kind een hersentumor heeft. Verpleegster Lies krijgt het schitterende nieuws dat ze zwanger is. Haar vriend Marc is hier niet blij mee en pakt zijn koffers. Dokter Jos Blijlevens doet zijn reputatie alle eer aan wanneer hij een avontuurtje beleeft met verpleegster Anouk. Maar hij ziet haar collega Maria ook wel zitten.

Dirk Velghe is halverwege zijn opleiding tot urgentie-arts en neemt een nachtje vrijaf om dit te vieren met zijn vriendin Anneke. Het feest eindigt abrupt wanneer hij wordt gebiept voor een spoedoperatie op Leo Geboers, een 62-jarige huisjesmelker. Hij heeft een gescheurde milt en heeft dringend bloed nodig, maar beschikt over een zeldzame bloedgroep. Alleen zijn broer Cois, die in het ziekenhuis herstelt van een galsteenoperatie, kan hem helpen. De twee hebben echter al jaren ruzie. Inneke Parain is van de trap gevallen. Dokter Velghe stelt vast dat het kind een hersentumor heeft. Verpleegster Lies krijgt het schitterende nieuws dat ze zwanger is. Haar vriend Marc is hier niet blij mee en pakt zijn koffers. Dokter Jos Blijlevens doet zijn reputatie alle eer aan wanneer hij een avontuurtje beleeft met verpleegster Anouk. Maar hij ziet haar collega Maria ook wel zitten.

Der kleine Dirk möchte Lokführer werden, genau wie sein Großvater. Er ist schwer beeindruckt von all den aufregenden Fahrten durch die Wüste und die Gebirge, von denen der alte Mann erzählt. Wer groß hinaus will, muss klein beginnen. So geht Dirk jeden Tag zum Bahndamm und “überwacht” die Strecke. Doch seine Freunde zweifeln, dass sein Opa all diese Abenteuer auch wirklich erlebt hat und, dass Dirk einmal auf einer richtigen Lok fahren wird. Er wird unsicher. Doch die Bedenken zerstreuen sich rasch, als er sich mit dem Großvater auf große Fahrt begibt.

Sommerzeit ist Reisezeit. Da kommt auch Bewegung in die Kleingartenanlage "Uhlenhorst". Claudia und zwei ihrer Kinder machen mit Freund Manfred Ferien auf dem Boot. Unterdessen zieht ihre Kollegin Petra für die Urlaubszeit in die Gartenlaube, damit sich ihr zukünftiger Stiefsohn, der kleine Dirk Timm, an seine neue Mutti gewöhnen kann. Sie muss jedoch erkennen, dass nicht nur ihre zukünftige Schwiegermutter Vorbehalte gegen eine schnelle Heirat hat, sondern sie auch von Dirk abgelehnt wird. Bei Claudia und Manfred auf dem Boot gibt es ebenfalls Misstöne zwischen den Kindern und dem Freund ihrer Mutter. Entnervt kehrt Claudia vorfristig aus dem Urlaub zurück. Musik: Henry Krtschil Kamera: Siegfried Peters Buch: Ursula Damm-Wendler Regie: Horst Zaeske Claudia Hoffmann - Monika Woytowicz Manfred Schubert - Manfred Richter Mary Kunze - Doris Abeßer Friedhelm Kunze - Rolf Herricht Florian Timm - Herbert Köfer Elfriede Timm - Helga Göring Frau Kalkreuth - Gudrun Okras und andere

AMIGA - eine spannende Geschichte, die selbst Geschichte schrieb. Das legendäre Plattenlabel feiert nicht nur 70. Geburtstag, sondern steht auch für eine turbulente Erfolgsgeschichte in Ost und West, die musikalisch wie wirtschaftlich seinesgleichen sucht. Die Plattenfirma ist Heimat einer eigenen Richtung, dem Ostrock. City, Puhdys, Karat oder Silly wurden zum Sound der DDR, den AMIGA schon damals erfolgreich in den Westen exportierte. Dafür sprach Autorin Heike Sittner mit Uwe Hassbecker und Rüdiger "Ritchie" Barton (Silly), Ralf Schmidt (Falkenberg), Dirk Zöllner, Jürgen Ehle (Pankow), Jürgen Drews, Angelika Mann, Petra Zieger, Günther Fischer, Frank Schöbel, Dieter "Maschine" Birr und Dieter "Quaster" Hertrampf (Puhdys), Jürgen Karney, Helmar Federowski, Christian Flake Lorenz (Feeling B), Peter Schimmelpfennig (ehem. Promoter im Westen) und Jörg Stempel, dem letzten Chef von AMIGA.

Oma Wuttigs Enkel Stefan, inzwischen ein junger Mann geworden, begegnet seiner Jugendliebe Sabrina wieder. Gleich am ersten Abend spricht Stefan von Heirat, doch Sabrina, die jetzt auch Verantwortung für eine kleine Tochter hat, fühlt sich überrumpelt. Oma Wuttig grübelt, wie sie die beiden Liebenden wieder zusammen führen kann. Da kommt ihr ein Zufall zu Hilfe. Sabrina wird mit einer Blinddarmentzündung ins Krankenhaus eingeliefert und weiß nicht wohin mit ihrer Tochter. Ehrensache, dass Wuttigs das Kind solange betreuen. Aber dann muss auch Oma Wuttig kurzfristig zur Kur fahren. Telefonisch gibt sie ihrem Mann Willi Ratschläge, damit aus Stefan und Sabrina doch noch ein Paar wird. In der Ehe von Enkel Martin Hauschild ruft ein anonymer Drohbrief Verärgerung hervor. Eine ihm völlig unbekannte Frau wird darin aufgefordert, ihre Finger von Martin zu lassen, woraufhin ihr Mann wutschnaubend bei Hauschilds erscheint. Elfi, die ihr zweites Kind erwartet, nimmt das Schreiben genauer unter die Lupe und hat einen bestimmten Verdacht. Musik: Zdenek John Kamera: Siegfried Hönicke Buch: Klaus Tudyka und Peter Palm Regie: Konrad Petzold Johanna Wuttig - Agnes Kraus Willi Wuttig - Walter Lendrich Stefan - Dirk Donat Sabrina - Martina Scharf Ingeborg Hauschild - Solveig Müller Marin Hauschild - Uwe Jellinek Elfi Hauschild - Ulrike Kunze

Die Mordserie der rechtsterroristischen Untergrundzelle NSU hat von 1998 bis 2011 in Deutschland zehn Menschenleben gekostet und das Land durch mehrere Bombenanschläge und Banküberfälle mit Terror überzogen. Der Dokumentarfilm von Stefan Aust und Dirk Laabs liefert einen umfassenden und genauen Überblick über die Hintergründe des NSU-Terrors, benennt offene Fragen und erläutert politische und gesellschaftliche Hintergründe dieser Ereignisse.

De vijftienjarige Mavela is lid van de beruchte jeugdbende Black Bronx. Ze wordt halsoverkop verliefd op de charismatische Marwan, een jongen van de rivaliserende 1080-ers. De twee jongeren worden brutaal gedwongen om te kiezen tussen trouw aan hun bende of de liefde voor elkaar. Een onmogelijke keuze… of niet? De film is gebaseerd op de boeken Black en Back van Dirk Bracke, die door Nele Meirhaeghe, Adil El Arbi, Bilall Fallah en Hans Herbots op wonderlijke wijze geadapteerd werden tot een filmscenario, en waar Adil en Bilall wat extra streetcredibility aan hebben toegevoegd. Bracke deed heel wat research om zijn verhaal de nodige waarachtigheid te geven. Dat de boeken van Bracke erg in trek zijn bij jongeren heeft te maken met zijn kunst om zich in te leven in de leefwereld van jongeren en om op een vaak harde, maar steeds realistische wijze moeilijke thema’s aan te snijden. Met de verfilming van Black is Dirk Bracke niet aan zijn proefstuk toe, want eerder werd Het Engelenhuis eveneens verfilmd door Caviar, onder de titel Bo. Naar aanleiding van de film van Adil en Bilall brengt uitgeverij Davidsfonds een nieuwe editie uit van Black, met exclusieve inkijk op hoe de film tot stand is gekomen, setfoto’s en interviews met de cast en de regisseurs.

De vijftienjarige Mavela is lid van de beruchte jeugdbende Black Bronx. Ze wordt halsoverkop verliefd op de charismatische Marwan, een jongen van de rivaliserende 1080-ers. De twee jongeren worden brutaal gedwongen om te kiezen tussen trouw aan hun bende of de liefde voor elkaar. Een onmogelijke keuze… of niet? De film is gebaseerd op de boeken Black en Back van Dirk Bracke, die door Nele Meirhaeghe, Adil El Arbi, Bilall Fallah en Hans Herbots op wonderlijke wijze geadapteerd werden tot een filmscenario, en waar Adil en Bilall wat extra streetcredibility aan hebben toegevoegd. Bracke deed heel wat research om zijn verhaal de nodige waarachtigheid te geven. Dat de boeken van Bracke erg in trek zijn bij jongeren heeft te maken met zijn kunst om zich in te leven in de leefwereld van jongeren en om op een vaak harde, maar steeds realistische wijze moeilijke thema’s aan te snijden. Met de verfilming van Black is Dirk Bracke niet aan zijn proefstuk toe, want eerder werd Het Engelenhuis eveneens verfilmd door Caviar, onder de titel Bo. Naar aanleiding van de film van Adil en Bilall brengt uitgeverij Davidsfonds een nieuwe editie uit van Black, met exclusieve inkijk op hoe de film tot stand is gekomen, setfoto’s en interviews met de cast en de regisseurs.

Master Mixologist Dirk Digmund shows you how to make a Flaming Shot called a Molotov Cocktail Drink

Mäuse kommen weltweit und in verschiedensten Variationen vor. Besonders die Hausmaus hat schon vor Jahrtausenden Scheunen und Vorratskammern der Menschen als Schlaraffenland entdeckt. Deshalb beginnt Anna ihre Suche nach den kleinen Nagern auf Dirks Bauernhof bei Münster. Mäuseköttel führen sie und den Biologen zu einem Nest voller Junge. Mäuse vermehren sich rasant: Aus nur einem Paar werden in wenigen Wochen über 100 Tiere. Wie man die Nager auch vertreiben kann, ohne sie zu töten, erfährt Anna von Jens, der im Münsteraner Julius-Kühn-Institut an Mäusen forscht. Mit ihm kontrolliert sie Fallen, in denen Mäuse lebend gefangen werden: Nicht nur zwei Feldmäuse mit ihren runden Schnauzen und kurzen Schwänzchen hocken darin. Auch eine niedliche Waldmaus schaut Anna mit großen Augen an. Mit den Feldmäusen führt die Biologin Annika der Tierreporterin ein Experiment vor, bei dem sie Futterstellen mit verschiedenen Duftstoffen präpariert. Sie will so herausfinden, welche Stoffe den Mäusen derart „stinken“, dass sie ihnen aus dem Weg gehen. Eventuell wäre das eine Methode, um die Nager von Feldern fernzuhalten. Im Allwetterzoo in Münster zeigt Dirk Anna noch die gerade mal daumengroßen Zwergmäuse, die sie mit Futter aus ihren Verstecken locken darf. Das Kurioseste aber ist die seltene Stachelmaus im Terrarium nebenan: Sie ist tatsächlich stachelig – wie ein kleiner Igel.

vorab schon mal ein kleiner Einblick unserer Hochzeit

In which Dirk and his magnificent beard treat us to some gentle acoustic material.

Überraschung für Dirk Matthies: Dem erklärten Gegner aller Weihnachtsduselei fällt am 24. Dezember ein leibhaftiger Weihnachtsmann auf das Deck seines Wohnschiffes „Repsold“. Ein Weihnachtsmann, der eindeutig zu viele Promille im Blut hat und der unmöglich die Geschenke, die er noch unters Volk bringen soll, verteilen kann. Also kutschiert Dirk den Weihnachtsmann, der den merkwürdigen Namen Karim Histedt trägt, durch die Stadt. Und da es schon beim ersten Versuch des betrunkenen Weihnachtsmanns, Geschenke an Kinder zu verteilen, Ärger gibt, übernimmt Dirk auch diesen Job...

Das möchte Karen heute herausfinden, und natürlich auch selbst Tischtennisspielen. Und zwar mit Dimitrij Ovtcharov! Der mehrfache Medaillengewinner ist das Nachwuchstalent bei Borussia Düsseldorf. Tischtennis sieht auf den ersten Blick zwar nicht so anstrengend aus, ist es aber! Sogar das Aufwärmen hat es schon echt in sich, wie Karen am eigenen Leib erfährt. Um sich für Dimitrij fit zu machen, spielt sie als erstes mit der Jugendgruppe von Borussia Düsseldorf. Mirko Guth ist der Trainer und zeigt der Reporterin in einem Crash-Kurs, auf was es alles ankommt beim Tischtennis. Er verrät ihr auch das wichtigste Geheimnis: den Spin. Was das genau ist, erklärt Physikprofessor Thomas Palberg an der Uni Mainz. Anschließend schaut Karen den Profis ein wenig beim Training zu und nutzt die Gelegenheit, Trainer Dirk Wagner noch ein paar Fragen zu stellen. Von ihm erfährt sie, wie wichtig der Belag beim Schläger ist und auf was sie bei Dimitrij besonders achten muss, er ist berühmt für seine Aufschläge. Ob ihr das wohl hilft, beim Match gegen Dimitrij eine Chance zu haben???

Dirk faces off against Wall Street machismo and learns how to express himself in the process. Written & Directed by Shawn Ferreyra Shot & Edited by Jeb Banegas

Dirk Vinkemöller betreibt den Hundeschutzhof "Pedros Landhaus" in Tecklenburg. Der ehemalige Flugbegleiter ist zum Tierheimleiter geworden. Das Leid der Hunde gerade auf der beliebten Urlaubsinsel Mallorca war für ihn und seinen Lebenspartner der Auslöser, ihr Leben komplett auf den Kopf zu stellen.