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Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008. If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!! Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity. Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!: I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive. You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo Do You Still Feel Self-Worth? So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself. From Doubt to a Booked-Out Podcast Future I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer. Richard Blank’s Leap: From Gilligan’s Island to CEO Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way. The Pitfalls of Online Grant Offers But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere. https://youtu.be/bsVpvtGnjjc https://youtu.be/MivMP2rWagw https://youtu.be/9VXe006A85A https://youtu.be/iIvMLKm9qaY https://youtu.be/63cNi-hnHnY https://youtu.be/e-kATuiS60s Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008. If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!! Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity. Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!: I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive. You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo Do You Still Feel Self-Worth? So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself. From Doubt to a Booked-Out Podcast Future I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer. Richard Blank’s Leap: From Gilligan’s Island to CEO Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way. The Pitfalls of Online Grant Offers But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere. https://youtu.be/bsVpvtGnjjc https://youtu.be/MivMP2rWagw https://youtu.be/9VXe006A85A https://youtu.be/iIvMLKm9qaY https://youtu.be/63cNi-hnHnY https://youtu.be/e-kATuiS60s Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008. If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!! Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity. Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!: I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive. You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo Do You Still Feel Self-Worth? So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself. From Doubt to a Booked-Out Podcast Future I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer. Richard Blank’s Leap: From Gilligan’s Island to CEO Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way. The Pitfalls of Online Grant Offers But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere. https://youtu.be/bsVpvtGnjjc https://youtu.be/MivMP2rWagw https://youtu.be/9VXe006A85A https://youtu.be/iIvMLKm9qaY https://youtu.be/63cNi-hnHnY https://youtu.be/e-kATuiS60s Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

THIRD GIRL WHOM IRISH POLICE GARBAGE HAVE USED IS FROM CENTRAL AMERICA - MOST LIKELY HONDURAS OR GUATEMALA AND DID VISITED DUBLIN AND PARTICIPATED IN BETWEEN HERE SEEN IRISH POLICE VIOLENCE ALREADY SINCE 2014 - SHE WAS NOT INVOLVED IN VIOLENCE AND WAS IN DUBLIN IN SEARCH FOR WORK https://ausertimes.blogspot.com/2025/08/youtube-issued-strike-on-my-channel-and.html @YOUTUBE - RETURN THE FUCKING VIDEO BACK NOW !!!! YouTube issued strike on my channel and had video removed DUBLIN STABBING DUBLIN , STABBING, STRIKES, YOUTUBE, POLICE STATION, IRISH POLICE, IRISH, COUNTY GAINS, COUNTYGAINS, chris strauss walsh,

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center