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Conversations Ignite Podcast presents Building Dreams in Costa Rica: pure Passion with Richard Blank Welcome to "Conversations Ignite," where your host Robbie Ross brings you thought-provoking and entertaining interviews and stories. Dive into engaging discussions that explore diverse personalities and personal experiences, designed to ignite your curiosity and inspire your own journey. Welcome to Conversations Ignite, where every episode sparks new perspectives. Join host Robbie Ross as he delves into the diverse world of personalities, from everyday inspirations to extraordinary journeys. Through candid interviews and personal anecdotes, Robbie explores what ignites passion, creativity and strength in individuals across different walks of life. Whether you're seeking insights or simply curious about people's experiences, let these conversations ignite your curiosity and understanding. New episodes are available each week. Tune in and let the sparks fly! You can catch "Conversations Ignite" on all your favorite podcast platforms. Whether you're commuting, relaxing at home, or on the go, tune in to our engaging discussions and inspiring stories. Listen to us on Spotify, Apple Podcasts, Amazon Music, and more. Don't miss out on the conversations that ignite curiosity and inspire change. In this inspiring episode, we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who shares his remarkable journey from Philadelphia to Costa Rica at the age of 27. Richard talks about how his bilingual skills opened doors across Latin America and how he built his company from the ground up, overcoming numerous challenges along the way. We dive into his leadership philosophy, which focuses on empathy, motivation, and the power of human connection in the call center industry. Richard also discusses his unique approach to training over 10,000 bilingual telemarketers and the tools that have helped him succeed, like phonetic micro-expression reading and the famous Buffer-Boomerang Technique. In addition to his professional expertise, Richard shares his personal passions, including his massive collection of restored American pinball machines and antique jukeboxes, and how gamification plays a key role in his company’s culture. He reflects on the importance of authenticity, following your dreams, and embracing the journey with integrity. This episode is filled with insights on leadership, the future of AI in telemarketing, and how living authentically can bring true happiness. Tune in for a conversation that goes beyond business and explores what it means to live a fulfilling and impactful life. https://youtu.be/MiiQN09fVbU https://youtu.be/O1c7pLF6gVs?si=yiLPtirltkpRG2ai https://youtu.be/RVaF2wcKJ8c https://youtu.be/-Q070aHSu6I https://youtu.be/nhBjqu261HI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Robbie Ross, Conversations Ignite Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Craving something cozy, nourishing, and full of flavor? Braised Chicken Bee Hoon is the answer. This comforting Asian noodle dish combines tender chicken, aromatic spices, and silky rice vermicelli all braised in a rich, savory broth. It's a one-pot wonder that warms the soul—perfect for rainy evenings or relaxed weekend dinners. To make this, start by browning bone-in chicken with ginger, garlic, and shallots to build a flavorful base. Add oyster sauce, soy sauces, and chicken stock, then simmer until the meat is succulent and juicy. Next, add softened bee hoon and let the noodles soak in all that deep umami flavor. You can toss in greens like bok choy or napa cabbage for added texture and nutrition. Finish with a drizzle of sesame oil and garnish with fried shallots, spring onions, or a boiled egg. The result? A bowl of hearty goodness that’s rich, tender, and deeply satisfying. This dish is a celebration of home-style cooking, often enjoyed across Southeast Asia—and now, in your own kitchen. Inspired by culinary talents like Chef Scott Biffin, Braised Chicken Bee Hoon proves that simple ingredients can create extraordinary comfort.

Brock The Rock Talks Podcast. How Richard Blank Turned a Passion for Spanish into a Thriving Business in Costa Rica. Welcome to the “Brock The Rock Talks Podcast!” A podcast that talks about Entrepreneurship and the Real Deal of being a Dad, a Coach, a Speaker and a Realtor. This is me sharing my real life, the sh*# I go through, people in my life, the relentless lifestyle that I live, that flirts with obsession, the crazy thoughts in my head..... My addiction My divorce My debt Losing my real estate license Almost going to jail with the IRS My kids My relationships And so much more...uncut, uncensored Richard Blank, a Philadelphia native, moved to Costa Rica at 27 to follow his passion for Spanish and entrepreneurship. He combined his love for the language with the rich Costa Rican culture, creating a successful bilingual telemarketing business. Along the way, he learned the importance of soft skills, eliminating bad habits, and leading by example. Richard emphasizes staying disciplined, focused, and resilient in business, and how embracing adversity helped him build a strong foundation for his career and life. His story is a powerful reminder of the value of passion, perseverance, and leadership. https://youtu.be/0dfmOORoxbQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Brock Zevan, Brock The Rock Talks Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending February 15, 2024 • 32 mins With all of that, I would love for you to be a part of what I am doing! Here’s how we can connect and get to know each other more:⁠⁠⁠⁠⁠⁠Mindset and Motivational Show⁠⁠⁠⁠⁠⁠ – every Monday through Friday at 8:15 AM EST, live on Zoom and Facebook. Join the ⁠⁠⁠⁠⁠⁠Mindset Motivation and Coaching FB Group.⁠⁠⁠⁠⁠⁠Check out my ⁠⁠⁠⁠⁠⁠personal Facebook page⁠⁠⁠⁠⁠⁠ for all things coaching and real estate. Brock is a man of unwavering dedication, and his children, Brielle and Bryce, are his greatest source of inspiration. The mere thought of their smiling faces is enough to propel him out of bed in the early hours and ignite his drive to work tirelessly. Each day, as he faces the challenges that come his way, Brock's mind is filled with images of his children's beaming smiles. Their joy becomes his fuel, giving him the strength to persevere and overcome any obstacles that stand in his path. For Brock, his children's happiness is a powerful motivation, an unwavering force that keeps him going, reminding him of the profound love he has for them and the lengths he will go to ensure their futures are filled with happiness and success. Brock's success as a realtor is a testament to his unwavering work ethic and commitment to excellence. It's his genuine care for people and his commitment to building long-term relationships. He understands that buying or selling a home is not merely a transaction, but a significant milestone in his clients' lives. Brock's empathetic nature ensures that he listens attentively to their needs and concerns, providing reassurance and guidance throughout the process. If you're looking for a realtor who combines expertise, dedication, and a genuine passion for the craft, look no further than Brock. With him as your guide, you can navigate the complex world of real estate with confidence, knowing that you have an exceptional professional by your side. Brock truly is the realtor extraordinaire, ready to turn your dreams into reality. Brock as Life and Business Coach Aside from being a realtor, he also owns a coaching company named BZ Three Enterprises. Brock is an extraordinary life and business coach, renowned for his transformative approach and unwavering dedication to helping individuals and organizations thrive. With his wealth of knowledge and experience, Brock empowers his clients to unlock their true potential and achieve remarkable success. His unique blend of empathy, strategic thinking, and motivational guidance sets him apart as a coach who truly understands the intricacies of personal and professional growth. Brock is not just a coach; he is a catalyst for transformation and personal growth. With his four distinct coaching programs, he empowers individuals to unleash their full potential and achieve remarkable success in various aspects of life. Brock is an exceptional speaker who has garnered a plethora of rave reviews. With his magnetic presence and captivating delivery, he effortlessly captures the attention of his audience from the moment he takes the stage. Brock's ability to connect with people on a deep and personal level is truly remarkable, as he weaves his words with empathy and authenticity. His profound insights and thought-provoking perspectives leave a lasting impact, empowering listeners to embrace positive change and reach new heights. Whether it's a large conference or an intimate gathering, Brock's dynamic speaking style and profound knowledge inspire, motivate, and ignite the minds of all who have the privilege of hearing him speak. His reviews speak volumes about his remarkable ability to engage, inspire, and transform lives. Brock is not only an accomplished professional, but also an incredibly devoted and loving dad to his two children, Brielle and Bryce. He approaches fatherhood with unwavering dedication, always striving to provide a nurturing and supportive environment for his kids to grow and flourish. Brock's genuine love and care for his children are evident in the way he actively participates in their lives, embracing both the joys and challenges that come with parenthood. Visionary, Listing Consultant, Buyer Specialist at ΓEA⅃ Brokerage. and Real Estate Coach at BZ THREE ENTERPRISES Licensed Broker in NC and SC Five Star Top Charlotte Realtor in Customer Satisfaction Member of National Association of Realtors Member of South Carolina Association of Realtors Member of Charlotte Regional Realtors Association Member of Carolina Multiple Listing Service South Carolina Real Estate Commission Property Management Compass Real Estate Group Division Graduate of the Mingle School of Real Estate Graduate of Cortland State University of New York of Bachelor of Science in Education Graduate of Gardner-Webb Unniversity Masters of Administration in Education Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. How Richard Blank Turned a Passion for Spanish into a Thriving Business in Costa Rica Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Brockzevan #BrockTheRockTalksPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

EXTRA - Army Men RTS - Great Battles 2 (Great Battles) Blind Pass Difficulty: Difficult (Hard), obtaining the Gold Medal. ------------- Army Men: RTS is a real-time strategy (RTS) game developed by Pandemic Studios and published by The 3DO Company for PlayStation 2, Microsoft Windows, and Nintendo GameCube. The game is based on the movie Apocalypse Now, where the good guys hunt down a crazy colonel, here Colonel Blintz. In this game Sarge, his heroes and the Green Army have to put an end to their enemy once and for all, the tyrannical Tan army, fighting in 15 campaign missions, 8 special operation missions and 8 great battles in this great goodbye to this series of video games. You are able to build Tanks, Helicopters, Halftracks, Jeeps, and an army with all kinds of foot troops: Mortar Soldiers, Bazookas, Grenadiers, Minesweepers, Paratroopers and Snipers to clear the field from afar. Accumulating an army that will overwhelm the opposition is the first thing, then the strategy is what will define the contests, beyond the available troops. These Plastic Soldiers battle on dirt roads, linoleum floors, carpets, couches, countertops, and bathrooms, making their way through flower pots, cardboard boxes, LEGO bricks, and model toy trains to collect plastic and electricity. Follow us on our social media for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #ArmyMen #RTS #ArmyMenRTS #ArmyMenVideogame #Videogame #Videojuego #3DO #SargeHawk #Heroes #SargesHeroes #GreenArmy #TanArmy

Unstoppable Leadership Spotlight by Jaclyn Strominger. Telesales expert secrets with Richard Blank. Are you a visionary leader navigating the challenges of growing a cohesive team, work ethics, and culture or an entrepreneur working to scale your business and create unstoppable growth? The "Unstoppable Leadership Spotlight: Influential Leaders and Their Game-Changing Insights" podcast is searching for CEOs, VPs, and leaders who are ready to share their stories, challenges, and transformative insights with a global audience. On the "Unstoppable Leadership Spotlight" podcast, we dive deep into the journeys of influential leaders like you, exploring the highs and lows, the challenges and triumphs, and the game-changing insights that have shaped your success. Think you'd be... At "Unstoppable Leadership Spotlight," I work with entrepreneurs who are starting their business and who have been in business for 10+years. From CEOs and VPs to trailblazing Inventors, High powered Real estate professionals, Mortgage Brokers and High Achieving professional who are ready to level up and be unstoppable. Our podcast is your gateway to discovering the game-changing strategies and leadership insights that drive success. Richard Blank emphasizes the significance of speaking the local language to build rapport and respect with team members. Creating a positive corporate culture is paramount for enhancing employee morale and productivity, as demonstrated by Richard's leadership style. Richard advocates for emotional intelligence and empathy as essential qualities for effective leadership and team management. The importance of appreciating long-term employees cannot be overstated, as their loyalty and experience contribute significantly to organizational success. Richard's unique approach to leadership involves gamification and fostering a fun environment, which cultivates employee engagement. Leadership requires maturity and impulse control, enabling leaders to guide their teams effectively through challenges. https://youtu.be/9FZaYHIuyUc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jaclyn Strominger, Unstoppable Leadership Spotlight, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Our Mission: As a High Achiever Success Coach, my mission is to propel ambitious individuals to their peak performance in both business and life. I am committed to mentoring and guiding high achievers to transcend their limits, take bold leaps forward, and realize their fullest potential. By fostering a culture of confidence and excellence, I empower professionals to harness their potential, elevate their aspirations, and achieve profound success. My passion lies in witnessing these transformations and celebrating each milestone, as high achievers not only reach but exceed their goals, becoming confident leaders and innovators in their fields. Join Us on This Journey: Be Our Next Guest Whether you're a leader aiming to elevate your career, an entrepreneur seeking inspiration, or an innovator looking to make your mark, "Unstoppable Leadership Spotlight" offers you the insights and inspiration you need to soar. Tune in to our episodes and unlock the strategies that will propel you to the next level. Together, let's break barriers, shatter limits, and create a future of unparalleled success. Unlocking Potential, Inspiring Boldness, and Leading with Purpose Jaclyn Strominger: Hello! I'm Jaclyn, a High-Performance Leadership Coach dedicated to empowering CEOs, entrepreneurs, and professionals to achieve unparalleled growth and lead with unwavering purpose. My Journey Since college, I developed this inner drive & purpose. Finding this in myself, has led me to develop my passion to help others not only find their passion, but go for excellence. I am committed to helping others realize their full potential. I developed skills which I use to help others break barriers and achieve greatness. My Skills High-Performance Coaching Leadership Development Business Strategy & Growth Transformational Leadership Networking Strategy Executive Communication Strategic Planning & Vision Mapping Energy Leadership Index (ELI) Assessments Personal Branding Team Building & Collaboration Mindset & Confidence Coaching Emotional Intelligence (EQ) Development Problem-Solving & Decision-Making My Approach I believe in creating a personalized coaching experience that blends empathy with strategic insight. By leveraging your unique strengths and addressing your challenges, I design actionable strategies that drive growth, ignite boldness, and instill a deep sense of purpose in your leadership journey. Achievements Successfully coached over 100 professionals, leading to significant personal and professional growth. Spearheaded leadership workshops that have transformed organizational cultures. Recognized for innovative approaches in leadership development and high-performance coaching. Professional Goals My mission is to continue empowering leaders to unlock their full potential, fostering environments where boldness and purpose drive success. I aim to expand my reach, impacting more professionals and organizations through transformative coaching and leadership development programs. Services One-on-one high-performance leadership coaching Executive workshops and seminars Strategic business growth consulting Networking strategy development Transformational leadership programs Why I Do What I Do I am driven by the impact that empowered leadership can have on individuals and organizations. Knowing first hand what a leader can and can't do for a career, confidence and beyond, fuels my passion. Along with seeing my clients soar! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #jaclynstrominger #UnstoppableLeadership Spotlight #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

The Deadly Frog (normal difficulty). Army Men skin gameplay. Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. #Hypercharge #HyperchargeUnboxed #ArmyMen

Visit On :- https://arigafoods.com/pages/corporate-gifting-companies Corporate gifting has evolved from simple gestures to strategic tools that foster loyalty, build brand recognition, and strengthen business relationships. In this landscape, dry fruits corporate gifting has emerged as a top choice among companies for its universal appeal, health benefits, and elegance. At Ariga Foods, we bring you premium dry fruits curated especially for festivals, events, and celebrations. Whether it’s Corporate gifting ideas for Diwali or an appreciation token for team achievements, our exquisite dry fruit offerings stand as the perfect luxury corporate gifts.

The Mighty Widow Woman & The Rebellius Princess VS Green & Tan Army Men, in a large toy store called "The Palace of Toys". Can the action figures against the plastic soldiers? The Rebellius Princess and The Mighty Widow Woman (normal difficulty). Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

Mandalaband Om Mani Padme Hum - 1975 From the first notes/tones you can hear that this is NOT an ordinairy album. a wonderfull theme arises...and the superb vocals of David Durant (who he?) soars abowe the fantastic song that is the first theme into:"Om Mani Padme Hum" a suite in 4 movements (build over the Tibetan national anthem)....as a matter of fact you feel quite uplifted after hearing this. Second movement...begins with a piano intro, that could be out of an ELP record. It soon slides into time changes...a la..(yes ..right you are.. ELP)...jazzy but stilll prog ...this is an amazing achievement...blending soft melodys (song) and outbursts of brilliant music....this has to be the most fabulous thing since (before??) The Enid !!?? As the music.....instrumental that is, is rather close to that of (R.J.Godfreys)Enid!! Who came first?? As i remember Robert John Godfrey were conducting/arranging string music for Barclay James Harvest at that time!!?? Enuff already...this is by far the most interesting.....piece of music from that era.. sadly long forgotten...but now...its here....all you prog freaks out there. This is a G E M ...and it is not to be ignored!!! Do yourself a favour...find this......you wont regret it!!!! Five stars? OOhhh YES !!!

Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey. From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself. After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth. Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age. Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams. From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made. Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted. Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined. Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world. Takeaways Time is valuable and should be respected Compliments have the power to change someone's state Embracing new experiences and taking risks can lead to personal growth Learning a new language opens doors and allows for deeper connections Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind. Giving back to the community that has enriched your life is important. Simplicity and gratitude are key to finding happiness and fulfillment. Success is built on a million thank yous and the support of mentors and loved ones. Embrace challenges and setbacks as part of the journey and learn from them. CHAPTERS: 00:00 - Intro 02:02 - Serving Mankind: Purpose and Impact 04:06 - Family Background and Influence 09:28 - School Experience: Lessons and Growth 17:16 - Genesis of Spanish: Origins and Development 22:05 - Falling in Love: Personal Journey 27:18 - Adapting to Costa Rican Culture and Lifestyle 32:47 - Becoming a Disciple: Spiritual Growth 35:30 - Richard's Business Journey: Starting Out 41:10 - Employee Departure: Values and Expectations 43:15 - Unique Qualities: What Sets Us Apart 47:40 - Richard’s Heartbeat: Core Values 48:40 - Life After Retirement: Richard’s Plans 52:45 - Outro 54:07 - End Family Upbringing and Its Impact And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like? Richard's High School Spanish Adventure That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. Richard's Philosophy: Pay It Forward with Compliments That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level. https://youtu.be/3a237rFKdlw https://youtu.be/xxPBm_B-H-0 https://youtu.be/Mf648Pc9uNU https://youtu.be/h8tRuPqNNDY https://youtu.be/kh-S4pV3bws Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey. From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself. After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth. Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age. Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams. From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made. Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted. Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined. Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world. Takeaways Time is valuable and should be respected Compliments have the power to change someone's state Embracing new experiences and taking risks can lead to personal growth Learning a new language opens doors and allows for deeper connections Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind. Giving back to the community that has enriched your life is important. Simplicity and gratitude are key to finding happiness and fulfillment. Success is built on a million thank yous and the support of mentors and loved ones. Embrace challenges and setbacks as part of the journey and learn from them. CHAPTERS: 00:00 - Intro 02:02 - Serving Mankind: Purpose and Impact 04:06 - Family Background and Influence 09:28 - School Experience: Lessons and Growth 17:16 - Genesis of Spanish: Origins and Development 22:05 - Falling in Love: Personal Journey 27:18 - Adapting to Costa Rican Culture and Lifestyle 32:47 - Becoming a Disciple: Spiritual Growth 35:30 - Richard's Business Journey: Starting Out 41:10 - Employee Departure: Values and Expectations 43:15 - Unique Qualities: What Sets Us Apart 47:40 - Richard’s Heartbeat: Core Values 48:40 - Life After Retirement: Richard’s Plans 52:45 - Outro 54:07 - End Family Upbringing and Its Impact And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like? Richard's High School Spanish Adventure That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. Richard's Philosophy: Pay It Forward with Compliments That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level. https://youtu.be/3a237rFKdlw https://youtu.be/xxPBm_B-H-0 https://youtu.be/Mf648Pc9uNU https://youtu.be/h8tRuPqNNDY https://youtu.be/kh-S4pV3bws Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey. From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself. After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth. Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age. Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams. From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made. Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted. Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined. Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world. Takeaways Time is valuable and should be respected Compliments have the power to change someone's state Embracing new experiences and taking risks can lead to personal growth Learning a new language opens doors and allows for deeper connections Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind. Giving back to the community that has enriched your life is important. Simplicity and gratitude are key to finding happiness and fulfillment. Success is built on a million thank yous and the support of mentors and loved ones. Embrace challenges and setbacks as part of the journey and learn from them. CHAPTERS: 00:00 - Intro 02:02 - Serving Mankind: Purpose and Impact 04:06 - Family Background and Influence 09:28 - School Experience: Lessons and Growth 17:16 - Genesis of Spanish: Origins and Development 22:05 - Falling in Love: Personal Journey 27:18 - Adapting to Costa Rican Culture and Lifestyle 32:47 - Becoming a Disciple: Spiritual Growth 35:30 - Richard's Business Journey: Starting Out 41:10 - Employee Departure: Values and Expectations 43:15 - Unique Qualities: What Sets Us Apart 47:40 - Richard’s Heartbeat: Core Values 48:40 - Life After Retirement: Richard’s Plans 52:45 - Outro 54:07 - End Family Upbringing and Its Impact And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like? Richard's High School Spanish Adventure That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. Richard's Philosophy: Pay It Forward with Compliments That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level. https://youtu.be/3a237rFKdlw https://youtu.be/xxPBm_B-H-0 https://youtu.be/Mf648Pc9uNU https://youtu.be/h8tRuPqNNDY https://youtu.be/kh-S4pV3bws Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey. From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself. After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth. Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age. Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams. From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made. Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted. Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined. Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world. Takeaways Time is valuable and should be respected Compliments have the power to change someone's state Embracing new experiences and taking risks can lead to personal growth Learning a new language opens doors and allows for deeper connections Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind. Giving back to the community that has enriched your life is important. Simplicity and gratitude are key to finding happiness and fulfillment. Success is built on a million thank yous and the support of mentors and loved ones. Embrace challenges and setbacks as part of the journey and learn from them. CHAPTERS: 00:00 - Intro 02:02 - Serving Mankind: Purpose and Impact 04:06 - Family Background and Influence 09:28 - School Experience: Lessons and Growth 17:16 - Genesis of Spanish: Origins and Development 22:05 - Falling in Love: Personal Journey 27:18 - Adapting to Costa Rican Culture and Lifestyle 32:47 - Becoming a Disciple: Spiritual Growth 35:30 - Richard's Business Journey: Starting Out 41:10 - Employee Departure: Values and Expectations 43:15 - Unique Qualities: What Sets Us Apart 47:40 - Richard’s Heartbeat: Core Values 48:40 - Life After Retirement: Richard’s Plans 52:45 - Outro 54:07 - End Family Upbringing and Its Impact And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like? Richard's High School Spanish Adventure That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. Richard's Philosophy: Pay It Forward with Compliments That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level. https://youtu.be/3a237rFKdlw https://youtu.be/xxPBm_B-H-0 https://youtu.be/Mf648Pc9uNU https://youtu.be/h8tRuPqNNDY https://youtu.be/kh-S4pV3bws Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

This battlefield comes preheated. Stay out of the oven!. The Mighty Widow in her formidable armor doing what she can against Major Evil forces Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

This battlefield comes preheated. Stay out of the oven!. The Mighty Widow in her formidable armor doing what she can against Major Evil forces Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen #ActionFigures #ToyWar

Want to make your indie film look like a Hollywood blockbuster—without the blockbuster budget? In this video, we reveal five powerful filmmaking tips inspired by Jake Seal Black Hangar Studios, a hub for innovative, budget-smart productions. Learn how to: ✅ Choose flexible, cost-effective locations ✅ Maximize storytelling to drive impact ✅ Use affordable gear and smart tech ✅ Build a passionate, dedicated crew ✅ Elevate your film in post-production Jake Seal has helped bring countless indie projects to life, proving that creativity and strategy are more powerful than a big budget. Whether you're a first-time director or a seasoned filmmaker looking to stretch your resources, these tips will help your film shine. 📽️ Subscribe for more tips, tricks, and inspiration for indie filmmakers! #JakeSealBlackHangarStudios #JakeSeal #BlackHangarStudios #LowBudgetFilm #IndieFilmTips #Filmmaking

Hypercharge: Unboxed. 3 players against a Tyrannosaurus Rex. 3 action figures (3 players) against the Tyrannosaurus Rex of the Green and Tan Army Men. Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed. ---Main Features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

In this video Jade Malay shares how writing can be a powerful tool for personal growth. In this video, Jade Malay explains how putting your thoughts and feelings into words can help you understand yourself better and overcome challenges. Whether you journal, write stories, or reflect through writing, Jade Malay encourages you to use writing as a way to build confidence and track your growth. If you want to grow emotionally and mentally, this video by Jade Malay is a great guide to getting started with writing as a personal practice.

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3 action figures (3 players) against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys? Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed. ---Main Features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

3 action figures (3 players) against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys? Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed. ---Main Features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

3 action figures (3 players) against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys? Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed. ---Main Features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

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The finale of Hypercharge Unboxed's campaign, where we face the supreme commander of the evil toys who want to destroy the Hypercores: Major Evil. The bulk of his army is based here... Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense-building mechanics. You must complete Sergeant Max Ammo's missions and prevent the HYPER-COREs from being destroyed. --- Key Features: - Single Player: Sometimes humans can get in the way. That's why we've designed intelligent Player Bots that will cover your six, collect resources, and help build defenses. - Co-op & PvP: Fight off evil hordes of armed toys with up to four players in co-op mode or betray your tiny allies and face off in various classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a punch. Explode, melt, and even disintegrate any toy that gets in your way. - Wave-Based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge isn't a traditional TD game. It combines wave-based shooting with simple defense building. Collect special buildable cards and build turrets, traps, and walls. "The Army Men Videogames Channel" is a Youtube channel specializing exclusively in the Army Men franchise and thematic spin-offs thereof, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games, and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

The finale of Hypercharge Unboxed's campaign, where we face the supreme commander of the evil toys who want to destroy the Hypercores: Major Evil. The bulk of his army is based here... Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense-building mechanics. You must complete Sergeant Max Ammo's missions and prevent the HYPER-COREs from being destroyed. --- Key Features: - Single Player: Sometimes humans can get in the way. That's why we've designed intelligent Player Bots that will cover your six, collect resources, and help build defenses. - Co-op & PvP: Fight off evil hordes of armed toys with up to four players in co-op mode or betray your tiny allies and face off in various classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a punch. Explode, melt, and even disintegrate any toy that gets in your way. - Wave-Based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge isn't a traditional TD game. It combines wave-based shooting with simple defense building. Collect special buildable cards and build turrets, traps, and walls. "The Army Men Videogames Channel" is a Youtube channel specializing exclusively in the Army Men franchise and thematic spin-offs thereof, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games, and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. Character: The Mighty Widow Woman --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB

Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. Character: The Mighty Widow Woman --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB

If you’re aiming to build a career in digital design, enrolling in a UI/UX design course in Dubai can be the first step toward achieving your goals. Dubai’s vibrant tech scene and its position as a global business hub make it an excellent place to learn essential skills in User Interface (UI) and User Experience (UX) design. These fields focus on creating visually appealing and user-friendly digital experiences, which are crucial for businesses across industries, and the demand for skilled professionals is continuously growing. #uiuxdesigncoursedubai #bachelorofcomputerengineering #bachelorofinformationsystems For more info ; https://www.uowdubai.ac.ae/degrees/bachelors/media/bachelor-communication-media-visual-communication-design

This quiet backyard is filled with tough rocket launchers. Wave after wave of these killer missiles will make the soft garden breeze hell. Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen #ActionFigures

This quiet backyard is filled with tough rocket launchers. Wave after wave of these killer missiles will make the soft garden breeze hell. Hypercharge: Unboxed is a classic-style third- and first-person shooter inspired by Toy Story, Small Soldiers, and Army Men. It focuses on wave-based shooting with defense building mechanics. You must complete Sergeant Max Ammo's mission and prevent the HYPER-CORE from being destroyed. --- Main features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight evil hordes of armed toys with up to four players in cooperative mode or betray your little allies and face off in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures, and customize your head, skin, and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big guns: You may be small, but you pack a big punch. Explode, melt and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combines wave-based shooting with a simple defense build. Collect special buildable cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://ArmyMen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

What I love most about camming is the connection I get to build with people from all over the world. It’s more than just being on camera—it’s about creating a space where we can have fun, flirt, and get to know each other on a real level. I love the freedom it gives me to express myself, explore my sensual side, and feel sexy and confident while doing it. Every show is different, every conversation is unique, and that keeps it exciting for me. Whether it’s playful teasing or deep, intimate chats, I enjoy making others feel seen, desired, and appreciated. It’s a vibe I truly love sharing. Plus, knowing I can make someone’s day a little hotter or help them escape for a while makes it all worth it. Camming isn’t just my job—it’s something I genuinely enjoy and feel passionate about. 💋

Action figures against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys? Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed. ---Main Features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

Action figures against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys? Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed. ---Main Features: - Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses. - Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes. - Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator. - Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way. - Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls. "The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world. Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games. Follow us on our social networks for more exclusive content: - https://armymen.com.ar - https://facebook.com/armymenvideogames - https://instagram.com/armymenchannel - https://twitter.com/armymenchannel - https://discord.com/invite/VfbqahDyUB #Hypercharge #HyperchargeUnboxed #ArmyMen

Top 10 Essential Cooking Skills Every Chef Should Master Whether you're cooking at home or dreaming of Michelin stars, mastering fundamental techniques is key. Great chefs build on solid basics that support creativity and consistency. Knife Skills – Proper grip and slicing, dicing, or mincing make prep safer and more efficient. Mise en Place – Have ingredients measured and tools ready before cooking to stay organized and reduce stress. Mother Sauces – Learn the five French sauces (Béchamel, Velouté, Espagnole, Tomato, Hollandaise) to unlock flavor versatility. Searing – Use high heat and dry proteins to build rich flavor through the Maillard reaction. Cooking Methods – Sauté, roast, and braise to vary texture and taste in dishes. Seasoning – Balance salt, acid, fat, sweetness, and umami for dynamic flavor. Taste often! Pasta & Grains – Cook pasta al dente and rinse grains like rice or quinoa for best texture. Eggs – From poached to scrambled, egg skills reflect precision and control. Stocks – Homemade stocks add depth and richness to countless dishes. Plating – Thoughtful presentation enhances the dining experience. Keep it simple, colorful, and balanced. Master these skills, and you’ll cook with confidence—every great chef starts here!

Mission 09: "Fistful of Plastic" (Livestream excerpt) Army Men RTS - Multiplayer Cooperative Campaign SAFE PASSAGE FOR THE LEGO! While pushing back the deranged Blintz's Tan troops, Green Army forces run into a group of LEGO civilians in the middle of the battlefield. With the help of the Violet Army, Sergeant Hawk and Bravo Company must secure the path so the LEGOs can escape safely... Our strategy in this mission is to produce troops quickly and in the first wave of villagers follow them, always one step ahead, but not too from them. Take a good look at the path they travel and where the enemy appears, and then leave troops in different sectors of that route, so that they function as checkpoints and defense, but without neglecting the base either. It's hard at the beginning, but easy towards the end. Never let them out of your sight or stop following them with a contingent of troops... Based on Wieshaq's work: https://www.moddb.com/mods/wieshaq-mod/downloads Army Men: RTS is a real-time strategy video game developed by Pandemic Studios and published by The 3DO Company for PlayStation 2, Microsoft Windows, and GameCube. In this game, Sarge, his heroes, and the Green Army are hungry to put an end to their enemy once and for all, the tyrannical Tan Army, fighting through 15 campaign missions, 8 special operation missions, 8 grand battles, and an infinity of battles. of multiplayer maps from the gaming community. The Greens hit dirt roads, linoleum floors, carpets, and weave their way through flower beds, scattered crate dumps, and toy train sets to collect plastic and electricity to build snipers that clear the battlefield from afar or amass a army of armored units and helicopters that will overwhelm the opposition. The game is based on the movie Apocalypse Now, where the good guys hunt down a crazy colonel, here Colonel Blintz. #ArmyMenRTS #ArmyMen #RTS #Coop #MultiplayerCoop #MultiplayerCooperative

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

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Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. 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John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

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Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesales linguist Richard Blank Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business and build their personal brand. Kelley mentors established and emerging speakers to leverage SpeakerTunity's resources to increase their visibility and reach more stages. She is a highly experienced marketing and business development executive with a background in entrepreneurship, skilled in sponsorship acquisition and high-profile alignment. She partners with strategic companies to integrate SpeakerTunity's products into their communities and creates mutually beneficial partnerships. Her mission is to help her clients find and secure more speaking opportunities to attract new clients, establish their authority, and expand their reach, by utilizing SpeakerTunity's vast resources including directories, speaker one-sheets, and concierge booking resources. Our 20 to 25-minute podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Your host, Kelley O'Hara, talks with the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. At the age of 27, Richard took a leap of faith that would forever change his trajectory. Moving to Costa Rica, he brought with him an entrepreneurial spirit and a passion for communication. His journey began with a temporary teaching position, but he could adapt and embrace the local culture that truly set the stage for his future success. Richard's early days in San Jose were filled with challenges, from navigating a new country to understanding the nuances of local business practices. However, his fluency in Spanish and his willingness to learn from the ground up provided him with a unique advantage. He didn't just observe from a distance; he immersed himself in the community, learning from every interaction and building a support network that would become invaluable. Transformation Utilizing Innovative Strategies. Richard's ascent to CEO was unconventional. He bypassed the traditional corporate ladder, moving directly from an entry-level position to ownership. This path allowed him to maintain a pure and untainted approach to business, one that emphasized empathy and a genuine connection with his team. Under Richard's leadership, Costa Rica's Call Center has thrived by challenging industry norms. He attributes much of the company's success to a culture that values each individual's contribution. By recognizing and celebrating the achievements of his team members, Richard has fostered an environment where motivation and morale soar. https://youtu.be/OIEMLqKh29E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Six-Figure Speaker Spotlight, Kelley OHara ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending