The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank
Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it
Welcome to the Life with Joey Calvo Podcast YouTube live stream!!!
Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008.
If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!!
Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com
If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity.
Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!:
I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive.
You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo
Do You Still Feel Self-Worth?
So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself.
From Doubt to a Booked-Out Podcast Future
I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer.
Richard Blank’s Leap: From Gilligan’s Island to CEO
Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way.
The Pitfalls of Online Grant Offers
But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere.
https://youtu.be/bsVpvtGnjjc
https://youtu.be/MivMP2rWagw
https://youtu.be/9VXe006A85A
https://youtu.be/iIvMLKm9qaY
https://youtu.be/63cNi-hnHnY
https://youtu.be/e-kATuiS60s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank
Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it
Welcome to the Life with Joey Calvo Podcast YouTube live stream!!!
Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008.
If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!!
Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com
If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity.
Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!:
I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive.
You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo
Do You Still Feel Self-Worth?
So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself.
From Doubt to a Booked-Out Podcast Future
I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer.
Richard Blank’s Leap: From Gilligan’s Island to CEO
Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way.
The Pitfalls of Online Grant Offers
But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere.
https://youtu.be/bsVpvtGnjjc
https://youtu.be/MivMP2rWagw
https://youtu.be/9VXe006A85A
https://youtu.be/iIvMLKm9qaY
https://youtu.be/63cNi-hnHnY
https://youtu.be/e-kATuiS60s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank
Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it
Welcome to the Life with Joey Calvo Podcast YouTube live stream!!!
Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008.
If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!!
Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com
If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity.
Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!:
I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive.
You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo
Do You Still Feel Self-Worth?
So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself.
From Doubt to a Booked-Out Podcast Future
I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer.
Richard Blank’s Leap: From Gilligan’s Island to CEO
Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way.
The Pitfalls of Online Grant Offers
But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere.
https://youtu.be/bsVpvtGnjjc
https://youtu.be/MivMP2rWagw
https://youtu.be/9VXe006A85A
https://youtu.be/iIvMLKm9qaY
https://youtu.be/63cNi-hnHnY
https://youtu.be/e-kATuiS60s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication.
Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life.
Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy.
Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries.
Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard.
(0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank
(1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language
(6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion
(15:19) Richard's Mentors and Communication Techniques
(18:53) Challenges and Rewards of International Business Expansion
(21:29) Building a Strong Local Team and Ideal Business Relationships
(24:18) Reflecting on Advice to Younger Self and Learning from Mistakes
(29:07) Richard's Cultural Favorites and Personal Achievements
(34:26) Inspirational Literature and Personal Interests
(39:24) Authentic Conversations and Contacting Richard Blank
Advice: Don’t Be Hard on Yourself
It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea.
Customer Service: Quality Over Quantity
You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point.
Learning Rhetoric From Unlikely Mentors
Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors.
Pinball Nostalgia and Arcade Adventures
are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away.
https://youtu.be/_JueeUCgQ8c
https://youtube.com/shorts/BN6GJyJgujU
https://youtube.com/shorts/1xzBcKmnW0E
https://youtube.com/shorts/AqaTTmTgaxk
https://youtube.com/shorts/yFRURGhuz3w
https://youtube.com/shorts/e4jg8M6n2js
https://youtube.com/shorts/KARDYbLii_E
https://youtu.be/aUDIh7yxp2k
https://youtu.be/wdmv7-J_nCU
https://youtu.be/ir7zL4rK9lM
https://youtu.be/l3oKpavQ4JQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice.
Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights.
It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own?
We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect.
Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication.
Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business.
Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path.
How do you approach cross-cultural communication in your business?
Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s!
From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence.
This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past?
Listen to the full episode and discover how '80s TV can shape your business mindset.
We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on.
He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions.
But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary.
Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights.
Are you ready to add a new spice to your business stew and explore the world beyond your borders?
We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening?
Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it?
Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print.
Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles?
Listen to the full episode to discover how to transform your business communication strategy.
Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52?
Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess.
It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind.
Are you willing to take the road less traveled and slay your own dragons?
Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike.
Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights.
Our Audience
Target Audience:
Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment.
Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses.
Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures.
Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners.
Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives.
Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony.
Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap.
The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations.
What We Are Looking For In A Guest
Ideal Guests:
Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned.
Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment.
Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners.
Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs.
Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life.
Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance.
Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research.
Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences.
Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur.
Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations.
As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems.
1. Cash Flow
2. Sales
3. Marketing
As a bonus:
4. Company Culture
We do this through using
1. Proven learning systems
2. Accountability
3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups.
4. Showing you how to create targets and hit or exceed them.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Users expect apps that work everywhere—phone, tablet, desktop.
With tools like Flutter & React Native, you can build once and deploy across platforms.
✅ Faster launch
✅ Unified UX
✅ Lower dev costs
Codinix Technologies Inc. turns your ideas into scalable, cross-platform apps.
🎥 Watch now on YouTube: https://www.youtube.com/watch?v=cT-w4goQ3X0
Call us now: +1 (771) 333-2222, +91 (881) 485-2222 and mail us at: info@codinix.com
For more info visit us at: https://codinix.com/service/core-development
Vedanta Train Ambulance Services in Patna and Kolkata provide skilled professionals to ensure patient comfort and safety during transfers. They offer a comprehensive medical team, handling everything from admission to discharge, ensuring a safe and efficient transfer process.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/vTipz
Vedanta Train Ambulance in Patna and Ranchi offers ventilator facilities for injured individuals to travel to other Indian cities via train. They provide the best medical care during their transfer, ensuring the lives of injured patients are saved.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/ANBzK
Vedanta Train Ambulance in Patna and Ranchi offers luxury medical assistance for patients travelling to different cities. With trained staff and modern equipment, they ensure a positive experience for patients and their families. The service ensures a smooth journey, providing undivided attention throughout the journey.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/ANBzK
Patients can receive a safe and cosy train ambulance service from Vedanta Train Ambulance Services in Patna and Ranchi. Their skilled medical staff, including physicians and paramedics, monitors patient status and ensures comfort. The unique group handles everything with extreme caution.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/ANBzK
Looking for affordable Olaparib tablets in the Philippines? We offer Olaparib 100mg & 150mg from trusted generic brands at a low price. Olaparib is used in the treatment of ovarian, breast, pancreatic, and prostate cancers.
Available brands: Lynparza, generic Olaparib
Strengths: 100 mg & 150 mg tablets
Worldwide shipping, including the Philippines
Trusted by patients, recommended by doctors
To place your order or know the price:
Visit: https://www.letsmeds.com/olaparib-tablets-brands-online
WhatsApp us: +91-7428091874
Email: letsmeds@gmail.com
I’m just a cute girl having the time of her life online, spreading good vibes and giggles wherever I go 💖 From dressing up to being silly in front of the camera, this is my happy place — and I love sharing every moment with you! Stick around and have fun with me as I explore my playful side, one adorable post at a time 🌸
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Afatinib 40 mg Tablet is used for treating non-small cell lung cancer (NSCLC). LetsMeds is an international pharmacy offering affordable generic and branded Afatinib tablets with fast worldwide delivery.
Available Strength: Afatinib 20 mg / 30 mg / 40 mg
Brand: Giotrif / Generic Versions
Delivery Available: Philippines, UAE, Nigeria, Vietnam, and more
Best Price Guaranteed
WhatsApp: +91-7428091874
Website: https://www.letsmeds.com/afatinib-40-mg-tablet-philippines
Trust LetsMeds for original cancer medicines at affordable rates. Contact our support team for a free quote today!
Vedanta Train Ambulance Services in Patna and Ranchi offers reliable help for medical transfers, managing every step of patient transport by train. They provide guidance and support from booking to completion, ensuring a smooth and stress-free experience for patients. Their goal is to make the process easier for patients.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/ANBzK
Am not affiliated to BUD Interactive.
Map Design Code: "H5TOJIA". Version 0.1.62.42: proof of concept. Versus version 0.1.46.2 (https://video.fc2.com/content/20250729ghN2WU4B): meshes+motions somewhat improved. Ask if you want this to continue.
Todo (if continued):
* Meshes+motions (of lift, plus shuttle) shall improve.
* 1 thruster (at bottom middle of shuttle) replaced with 2 attached boosters.
* Simple orbital platform (destination) replaced with futuristic room.
User Code: "C2AXFY" (has skins&materials&props to download&use).
Sounds: https://github.com/SwuduSusuwu/SusuMid/blob/trunk/mid/2025-05-28T100913-MusicBox.mid
A much more polished show, which suits school use: https://video.fc2.com/content/20250629ADPCykVs
Vedanta Train Ambulance in Patna and Ranchi offers affordable medical transfers, providing professional treatment for long distances. Their goal is to provide safe and reasonably priced transportation, ensuring the quality of services is maintained while ensuring the safety of passengers.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/ANBzK
At LetsMeds, we believe no one should have to worry about high prices or long waits when it comes to crucial treatments like Zoledronic Acid 4mg Injection (Zobone). That’s why we work tirelessly to bring safe, effective bone support treatments right to your doorstep—across the Philippines and beyond.
Whether you’re in Manila, Cebu, Davao, or anywhere in the world, LetsMeds offers:
Affordable, wholesale pricing for patients, clinics & hospitals
Verified brands and prescription assistance
Cold-chain delivery for maximum safety
24/7 support via call, chat or email—because you matter
Fast, secure shipping with bulk discounts available
Hear from real families, like Angela’s in Cebu, who trust us to deliver on time and at prices they can truly manage.
If you need guidance, have questions, or want to order Zoledronic Acid 4mg with confidence, reach out today.
Let’s make your treatment journey smoother—because you deserve care, access, and a brighter tomorrow.
Contact Us:
📞 Call/WhatsApp: +91-7428091874
📧 Email: letsmeds@gmail.com
🌐 Visit: letsmeds.com
LetsMeds—Prioritizing Access, Affordability & Care.
Equity boosts your net worth, can create financial stability, and can fund some (or all) of a down payment on your next home. Learn more about how much home equity you have and how it can help you achieve your goals. To sell your home fast in New Jersey, Call us at 732-979-2482.
Let's connect on social media!
Instagram: https://www.instagram.com/guaranteed_sale/
Facebook: https://www.facebook.com/Guaranteesale
Pinterest: https://www.pinterest.com/guaranteedsale/
Twitter: https://x.com/GuaranteeSale
Website: https://www.guaranteed.sale/
Zillow: https://www.zillow.com/profile/guaranteedsale
#homeequity #homeequityloan #homeforsale #homeownership #homeforsalenewjersey #homebuyersnewjersey #realtorsnewjersey #realestateagent
Step into the world of renowned culinary talent Chef Scott Biffin. Follow his daily routine—from sourcing fresh ingredients at dawn to leading a busy kitchen with precision and heart. Discover what drives his creativity, discipline, and love for food in this behind-the-scenes look at a chef’s inspiring day.
Vedanta Train Ambulance Services in Patna and Ranchi offers immediate backing in exigency situations, icing everything is in order before the transfer begins. They give clear results, reduce pressure, and give peace of mind during delicate times, helping you move from one area to another.
Web@ https://shorturl.at/RuuU6
More@ https://shorturl.at/ANBzK
