The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
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Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
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Learn how to turn new customers into the most loyal customers and be on the
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CXpert - interviews with CX Leaders and Influencers that have made it their
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Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
La Rueda de la Fortuna Canal 13. A supervisor at Costa Rica's Call Center wins 3,000,000 colones!
La Rueda de la Fortuna todos los sábados a las 5:30 p.m. por su Canal 13, y es que el Sistema Nacional de Radio y Televisión (Sinart) y la Junta de Protección Social (JPS),
Don Franklin Ricardo Chinchilla Valverde
Currently a Supervisor at Costa Rica's Call Center
Costa Rican Police
Soldado Primera Clase (1980-1984)
Served under President Luis Alberto Monge
Top grades with the USA Army Special Forces course taught under Commander Luitenant Michael Club in 1984.
WON 3,000,000 colones!
Canal 13 Nuestro Canal es una Televisora Estatal parte del Sistema Nacional de Radio y Televisión de Costa Rica.
A supervisor at Costa Rica's Call Center wins 3,000,000 colones! La Rueda de la Fortuna Canal 13.
https://youtu.be/PrWtpumiEpc
https://youtu.be/Olu0wXSvGw4
canal 13, la rueda de la fortuna, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://ausertimes.blogspot.com/2024/01/ww3-on-horizon-why-did-three-men-from.html WW3 ON HORIZON: Why did three men from Africa…...enlist in Russia’s Wagner army
U.S. Marines and soldiers of the Japan Ground Self-Defense Force conducted Resolute Dragon 23, their largest bilateral military exercise of the year. The drill was conducted at various locations around Japan on October 14 - 31, 2023. Visit our Youtube channel Channel for more information : https://www.youtube.com/watch?v=a3JIyPh5evE
#USMarines #JapaneseArmy #MilitaryExercise
Tamara Demery presents Inspiriting With T Podcast. Special guest CEO Richard Blank.
Inspirational lessons to help you navigate through life by realizing the self improvements needed to establish the greatness within your spirit.
“Let Your Spirit Thrive” -Tamara Demery
In this week's episode of the Inspiriting With T podcast, T interviews Richard Blank, the influential CEO of Costa Rica Call Center (CCC). He shared his most remarkable life moments that led him to build a company abroad, educate people, and inspire others.
Tamara Demery: Experienced Franchise Owner with a demonstrated history of working in the consumer services industry. Skilled in Customer Service, Management, Microsoft Word, Microsoft PowerPoint, and Leadership.Army Vet, Entrepreneur, Inspirer, Veteran, Wife, Mother, Christian, Podcaster, . She's been the host of the Inspiring With T podcast since November 2021. Card My Yard Franchise Owner
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #inspirtingwitht
Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification, CEO,Leadership,Marketing,Small Business,appointment setting,lead generation,cx,money,
https://youtu.be/H6wMOUpRFCk?si=YZCB9u3bYiOyx_dv
Rococo Horror Extravaganza: The music video for "Keep My Head" is a visually stunning spectacle that pays homage to Rococo art while infusing it with a tantalizingly dark twist. This unique approach will captivate your audience and spark conversations in our art and music communities
Keep eye On Our official Youtube Channel for latest Update: https://www.youtube.com/watch?v=h6LC2285zeQ
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA
A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
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A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
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Are you ready to embark on an epic adventure with the JoyToy 1/18 Scale Action Figures? Introducing the Mecha Sorrow Expeditionary Forces 9th Army of The White Iron Cavalry Eliminator, these action figures are not your ordinary toys. They are meticulously crafted with incredible attention to detail, making them a must-have for collectors and enthusiasts alike. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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Innovation in compliance brings you interviews with industry leading experts who are changing the way practitioners approach compliance. Host Tom Fox, the Compliance Evangelist and Voice of Compliance is driving the conversation about compliance into the 2020s and beyond with his focus on innovations for the compliance practitioner and the compliance profession. If you want to learn how to bring business solutions to compliance problems to more fully operationalize compliance, this is the podcast for you.
The Compliance Podcast Network is the only channel dedicated to all forms of anti-corruption, anti-money-laundering and export control compliance.
In this episode, I visit with Richard Blank, founder and CEO of Costa Roca Call Center on how he learned the business from the ground up, soft communication skills, effective, engaged training and the value of a VA.
Richard Blank is the founder, CEO, and head bilingual trainer at Costa Rica’s Call Center, a business process outsourcing (BPO) telemarketing company. They offer outbound and inbound telemarketing solutions of the highest quality. Tom Fox welcomes him to this week’s show to talk about Costa Rica’s Call Center, how they help their clients, why he opened a call center in Costa Rica, and how to lead a successful call center in a foreign country.
The Core of Costa Rica’s Call Center
Tom asks Richard why he decided to open a call center in Costa Rica and how the term “Learning through the Proletariat” influenced his business model. Richard explains that as a CEO who works among people, you learn the importance of training and keeping your employees and customers. “One thing that I heard most sitting amongst people that are in a call center industry is that they feel expendable,” he tells Tom. To counteract this, he invests in his employees' careers by promoting them and teaching them English so that they have pride and security in their job. Additionally, he has several retro arcade game machines that allow the employees to meet colleagues from other departments, and to relax, “or even hang out with el jefe”. He explains that this creates a safe, enjoyable workplace culture and an atmosphere of trust and institutional fairness.
BPO Telemarketing Outsource Company
Tom asks Richard to define a BPO telemarketing outsourcing company. BPO stands for business process outsourcing, and it is done in several parts of the world, including the Philippines where it is known as offshore. However, since Costa Rica is so close to the United States, it is considered a near-shore outsourcing company. “[That] could be either a blended or mixed center where they work on multiple accounts; usually it’s for overflowing and answering service,” he explains. Every one of Costa Rica’s Call Center’s agents is assigned to and works specifically for a client. He explains why having a brick-and-mortar call center is more beneficial for them versus being completely remote: problems like Internet redundancy and electricity failure plague remote workers, while at the in-person center, there are multiple tools and resources to hedge technical difficulties.
Nearshoring and Outsourcing
Tom asks why Richard chose Costa Rica for a BPO center and what’s the difference in having a company in essentially the same time zone as the US. Richard describes Costa Rica’s ideal location, and that it’s a democratic society with no standing army. In addition, the country’s literacy rate is 95%, and it has the best infrastructure in Central America. They also have highly skilled and experienced workers, some of whom have lived in the US and have dual citizenship. Furthermore, clients like the fact that agents are attuned to the North American market. It is also a safe place to visit for tourism.
The Innovation in Compliance Podcast Network Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #innovationincompliancepodcast
https://youtu.be/Ttqqjxl5NQw
The Click N' Play Military Jumbo 12" Long Humvee Vehicle Toy Model Car Action Figure Plastic Army Men Toys Play Set with Accessories is a great way to provide your little ones with hours of imaginative and creative play. This set includes all the features of a real Humvee, including working headlights, doors, and hood. It also comes with an array of accessories that can be used to customize the vehicle to make it unique. With this set, your children will have hours of fun pretending they are in the military or going on daring adventures. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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Elementgames:
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The inside pulse of BPO industry in Central America.TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
So, um, once again, we have a lot of resources to offer, but most of the time the clients are buried at the ready. Wow, that is amazing. I have so enjoyed this conversation. How can people, um, our, my viewers and listeners in yours as well, how can they get a hold of you? They can buy a plane ticket and come visit me during the summer so they can have a good time in Costa Rica.
They can also gimme a call at Triple eight two seven one six seven five zero. Shoot me an email at CEO costa rica's call center.com. But here's the best part. I got a huge Facebook fan page and I got about 98,000 local Costa Ric and Ticos that cannot wait to meet you. And you're gonna get a ton of new fans.
And if your audience is interested in seeing the pulse, Of what the Central America BPO industry is like. You'll see Costa Rica, where north of Panama, south of Nicaragua, the only democratic society in Central America. There's no standing army. So we have a 95% literacy rate, the most neutral accent in Latin America, and the best infrastructure, and plus our ecotourism is the greatest.
From volcanoes to hot springs and zip lining monkeys. Iguana, as you name it. It could be a wonderful work and fun trip. You could. Well, I, the, and thank you for that, um, for that information. I, I love hearing about different cultures and you know, what the, uh, area has to offer. That sounds absolutely beautiful.
I do have a question about that. Can, is that a candy machine in back? Back of your, Oh yes. This is a 1961 Roco Regis, and this is my private stash that's in my office. The Candy's on the floor, but no, this is the good one. Is there any chocolate in that machine? Absolutely. There is. All you can eat . Oh boy.
And that's why I don't have that in my office. But in any event, I wanna thank you so much, Richard, for taking the time to be here today. And this has been an amazing conversation. I hope that you will definitely consider, um, coming back on the podcast. And thank you so much. I did have the most amazing time as well.
Thank you so much. You're so welcome. You know, folks, online businesses are o can be difficult, but. Why not make it easy? Why not make it easy for yourself? And if you have any questions, don't you know, like Richard said, please feel free to reach out to him. And of course, if you need a va, truly your va, My name is Janice, the host of Truly Your BA with Janice.
And it has been my pleasure to be here today. Thank you so much everyone. Come back soon. Bye everyone.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
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https://youtu.be/tGyk9vWbgUc
https://youtu.be/JonGMOF7xB4
https://youtu.be/RmvKuK4N-q4
https://youtu.be/95MXff9CEU8
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
Mohandas Gandhi ‘fostered a death cult’ in which courage, not nonviolence, was the supreme virtue, headed an authoritarian movement in which ‘to doubt Gandhi was to doubt God’, and ‘had a party line, not just on sexual abstinence and vegetarianism, but also on “idle jokes” (opposed), “innocent pleasantries” (perhaps)... and pencils and fountain pens (opposed).’
Moreover, though he denounced both property damage and trespass as ‘pure violence’, he was not a pacifist in the conventionally understood sense of the term, supporting the idea of ‘calling on the army and having a handful of men shot’ to stop inter-communal rioting among Indians, and backing the deployment of Indian troops after partition to prevent Kashmir’s secession.
Thus writes Norman Finkelstein after a close reading of roughly half of the one hundred 500-page volumes of Gandhi’s Collected Works, though much of this information will come as no surprise to readers who attended the Gandhi workshop at PN Summer Camp 2010!
Norman Finkelstein has read deeply in Gandhi's collected writings as part of his exploration of how the longstanding conflict between Israelis and Palestinians might be brought to an end. He has found that some of what we think we know about Gandhi's views is incomplete, if not incorrect. Finkelstein's new book is an attempt to clearly lay out the basic principles of Gandhi's approach. A fuller appreciation of Gandhi's message will be of interest to those concerned about the Middle East as well as the more general struggle for peace and social justice worldwide.
Norman Finkelstein received his doctorate in 1988 from the Department of Politics at Princeton University. He is the author of six books besides this one on Gandhi.
JOHN OLIVER AND his Last Week Tonight crew decided to do a longer-than-normal show all about museums. Which on the face of it sounds like a terrible idea, but it actually worked because Oliver’s focus was on the theft by Western colonizers of other countries’ antiquities, and today’s Western museums that are none too keen to give it all back.
Here’s a pretty upsetting fact: In 2018 a French report concluded that more than 90 percent of Africa’s cultural heritage is currently in museums — specifically, museums that are located on the continent of Africa. Countries there and around the world are today demanding the return of antiquities plundered by colonizers over the centuries, from gigantic Indian diamonds shellacked to British crowns to Chadian wood funeral poles displayed in Paris.
Oliver, who relishes being a self-loathing Englishman, aimed his sights at the British Museum, which still houses massive numbers of antiquities plundered from the many places colonized by the British Empire.
“Honestly, if you’re ever looking for a missing artifact, nine times out of 10 it’s in the British Museum,” Oliver said. “It’s basically the world’s largest lost and found, with both ‘lost’ and ‘found’ in the heaviest possible quotation marks.”
The museum was founded in 1759 with the collection of an Englishman whose money came in part from Jamaican sugar plantations worked by the enslaved; Oliver made sure to point out this means the very foundation of the museum is inextricably linked to not just colonialism but slavery. He then took apart arguments often offered by Westerners for why artifacts stolen decades or centuries ago shouldn’t be returned to their home countries today.
“It was a different time back then—everybody looted and it was totally okay!” is one argument often used, but Oliver pointed out that British Prime Minister William Gladstone responded to the British Army stealing Ethiopian treasures by saying he “deeply lamented for the sake of the country and for the sake of all concerned… that these articles… were thought fit to be brought away by the British Army.”
Gladstone said that in 1868.
“We didn’t even know how to fix a UTI without leeches back then,” Oliver said. “But we knew that raiding other countries for their shit was ‘deeply lamentable,’ which is British for ‘super fucked up.’”
Another argument is that countries are unable or unwilling to take proper care of their own artifacts, so the West has to do it for them. Oliver pointed out that Western museums — including the British Museum — have rich histories of damaging artifacts themselves.
A third argument, that the museums serve as a showplace for all the world to be able to see the artifacts, is patently stupid, since the museums are often thousands of miles away from the people whose heritage is actually on display. Additionally, museums show just a fraction of their artifacts; the British Museum’s collection numbers around 8 million objects, but only 1 percent of them are on public display.
Artifacts are still routinely bought, sold, donated, and stolen with the help of dealers, auction houses, private collectors, and, yes, museums, which sometimes serve as reputation launderers for thieves. Say an antiquities thief donates pieces to a world-renowned museum. The museum happily accepts the donation, and the thief can now say they couldn’t possibly be a thief because a major museum would never accept stolen artifacts.
That is far from true. For instance, New York’s Metropolitan Museum of Art, which has accepted pieces from known antiquity thieves, has had nine search warrants executed against it in the past five years alone. They led to 37 pieces bring seized by authorities.
“There is so much that we need to do to reckon with the harms both past and present of colonialism,” Oliver said, “but this should really be the easy part.”
Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision?
Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for merit over price. I can name 10 call centers that can do it for half my cost in the Philippines in India or anywhere in town. So if that's your first question for me, I'll answer you by saying a thousand dollars an hour.
They go, no, you're not. And I go, of course, I'm not, what's your second question. at least just to see what they have to say. And then a lot of the times on those calls, because people shop around which they. People do know certain telemarketing, they have done it in house, but they've never, uh, outsourced. So maybe they're not familiar with some of our infrastructure, our reporting, our supervision, onboarding training, quality assurance.
They've just done it with a half a dozen guys in their office. And a lot of the times they have unrealistic expectations. Sometimes people have to go through a certain process with me. So they qualify. I reject more campaigns than I accept because I'm very selective. I use the smart theory specific measurable, agreed upon realistic.
And timeframe oriented. But to answer your, your question in a certain way, anybody that would like to scale their company, maybe compare apples to what they're doing to my structure here. We're very price comparable to the United States, including full benefits here. I don't force hands. I don't twist arms.
And from an educated point of view, potential clients make a decision about working with. Most of the time and I will be candid about this it's price and how can I compete when we're the most expensive in central America, but we also have the best infrastructure. If that's important to you. We also have Spanish language capacity.
We're very close to the United States. We're on certain time zones and we have a democratic society here. We don't have an army, so there's a 95% literacy. So one of the questions that I would ask as let's say a salesman is since I have these skills and you're asking me because I'm 50% more, am I capable of doing 1.5 an hour compared to just one an hour?
If I put it on a predictive dialer, if I speak in Spanish, if I use Richard's coaching, if we do rebuttals, if I do voicemails, am I capable of doing 0.5? Because you're saying you pay half. Well, then that's fine. Put me on a level playing field. Maybe my agents are capable with the skills that they possess and the coaching and the environment that they have.
And I've seen it to do 0.5 more, which means that we even out and I'm worth my cost. And then we get seats. But my goodness gracious is I can't do 20 calls an hour. you know, if the average one is 10, you can't, you can't make up time, but those are the sort of questions that I would ask to see if it would be a good fit or not.
But, um, but I do appreciate anybody that calls me where they must have found me on the internet through search engine optimization or read an article, or at least took the time to reach out. And so I almost tell them to put their checkbooks away. No one sends me money on a first phone call. It's my pleasure to share information.
And I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time, but I believe that I shared with you my best. Where it would give somebody such great foundation training where Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech.
But the one thing is when they're too well rehearsed and they're too commercialized, they they're not raw anymore. They lose that sort of sparking character that they first started off this journey with. And that's pretty much my final thoughts on that.
Yeah, no, that that's excellent. Uh, that, that was, that was a, a, a nice little nugget right there at the end, too, Richard.
So thank you very much for sharing with us today. Grateful for the time that you spent with us because you're, you're running a busy and successful business down there in Costa Rica. So I'm grateful.
Thank you, Michael.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/MVX44qrEXP0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
Dave Lorenzo: Now welcome to another edition of the inside BS show. Today we go down to Costa Rica, a beautiful nation, just south of the United States, where the weather is always good. The people are always friendly and the work is really efficient. In fact, today, we're gonna talk about. Setting up a call center in Costa Rica and why you don't need to do that, cuz there's already one waiting there for you.
Dave Lorenzo: My guest today is Richard blank. He's the CEO of Costa Rica's call center. And he's gonna share with us. How easy it is for you to offshore the tedious stuff that you can't hire people to do here in the United States. This is gonna be a great show. I can't wait to bring you Richard blank. So without further ado, please welcome Richard too.
Dave Lorenzo: There we go. Inside BS show Richard. Welcome. It's so great to have you.
Richard Blank: It's good morning to you. Good morning to your audience. And as we say in Costa Rica, P Avita, I'm very happy to be here today.
Dave Lorenzo: Oh, it's so great to have you. So, Richard first, we let's start by having you explain to people, uh, some of the, um, some of the unique qualities of Costa Rica.
Richard Blank: But I, I visited Costa Rica. I shared with you probably 21 or 22 years ago. And before I visited, I didn't know very much about Costa Rica explained to folks some of the really unique characteristics of that country.
Richard Blank: Well, not only we a powerhouse in the, uh, call center industry, but we have an incredible labor force.
Richard Blank: We have a 95% literacy rate. So there's no standing army. All that money was put back into education. We have the best infrastructure in central America. We are below Nicaragua, north of Panama. A lot of people think we're an island, but no we're right there smack out right in central America. We're very close to the United States or our Proximic on a direct flight is just a couple hours.
Richard Blank: We're very attuned to the north American market. So a lot of people have lived in the United. Have family in the United States, or there's a lot of expatriates that live here, including myself, who is an expatriate for the last 21 years. And their skill set here is incredible. Besides them being bilingual.
Richard Blank: They also have very high skills in regards to it customer support, lead generation appointment setting, and even non-voice omnichannel support. So companies such as HP, Intel, Oracle, and. Have a very, very large presence here in Costa Rica for, for many reasons. But you know, personally from being here and me being here for 21 years, it's, it's a beautiful life.
Richard Blank: And the people here are very cultured and educated and kind, and it reflects over our phone calls. So I believe that's why a lot of our agents show very high levels of success.
Dave Lorenzo: Yeah.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/nybGZd8p2wI
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
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Iwasang magcomment ng masama, pag nablock kayo,
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Para hindi masyadong blurry at lag ang video, gawin ang sumusunod:
1.Click settings(yung gear sign kung alam mo)⚙️ ETO ANG SAMPLE SA KANAN TAAS.
2.OFF latency mode
3.Select video quality(1.5mbps,2mbps,3mbps)
Para walang lumitaw na comments sa mismong Videoscreen,
Iclick ang message icon(kung alam mo),kelangan may nakacross sa icon.
Iwasang magcomment ng masama, pag nablock kayo,
Sarili nyo nalang makakausap nyo habang nanonood.
Para hindi masyadong blurry at lag ang video, gawin ang sumusunod:
1.Click settings(yung gear sign kung alam mo)⚙️ ETO ANG SAMPLE SA KANAN TAAS.
2.OFF latency mode
3.Select video quality(1.5mbps,2mbps,3mbps)
Para walang lumitaw na comments sa mismong Videoscreen,
Iclick ang message icon(kung alam mo),kelangan may nakacross sa icon.
Iwasang magcomment ng masama, pag nablock kayo,
Sarili nyo nalang makakausap nyo habang nanonood.
すべてのシリーズ。私を友達として追加してください。 ウクライナのボランティアサポート
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すべてのシリーズ。私を友達として追加してください。 ウクライナのボランティアサポート Help for volunteers in Ukraine オンラインウォレット PAYEER® https://payeer.com/ アカウント。№。P1068400571 multi-currency account account. No.P1068400571 BEST 数百トンの破壊されたロシアの機器 https://video.fc2.com/content/2022040139whVpeC 10-EPIC- massive land battles movie Film https://video.fc2.com/content/202204013tAnbSCs ENG 映画 Monster Hunter 2020 モンスターハンター REBRembo https://video.fc2.com/content/20220321hq0EZPda ENG シリーズ映画 HALO 2022 血と砂. シーズン1エピソード1 https://video.fc2.com/content/20220326pBG7WGgm
George Marshall-"General Marshall's Report-The Winning of the War in Europe and the Pacific"-1945-Simon & Schuster-9" X 12"-123 pages-Softcover Book-With Photos-Signed By George Marshall. This vintage softcover book is the Biennial report of the Chief of Staff of the United States Army 1943 to 1945, to the Secretary of War.George Catlett Marshall, Jr. GCB (December 31, 1880 October 16, 1959), was an American military leader, Chief of Staff of the Army, Secretary of State, and the third Secretary of Defense. Once noted as the "organizer of victory" by Winston Churchill for his leadership of the Allied victory in World War II,Marshall served as the United States Army Chief of Staff during the war and as the chief military adviser to President Franklin D. Roosevelt.Marshall's name was given to the Marshall Plan, subsequent to a commencement address he presented as Secretary of State at Harvard University in the spring of 1947. The speech broadly outlined for Europeans to create their own plan for rebuilding Europe after WWII, funded by the United States. Marshall received the Nobel Peace Prize for the plan in 1953.The softcover book has been autographed on the title page by George Marshall with a fountain pen in black.............BOTH BOOK AND AUTOGRAPH ARE IN VERY GOOD CONDITION. https://radziwill.us/magegetwiofw/
Charles Lindbergh "The Spirit Of St. Louis" 1956 Charles Scribner 5" X 8" 497 pages Hardcover Book Signed By Author. Charles Augustus Lindbergh (February 4, 1902 August 26, 1974), nicknamed Lucky Lindy, The Lone Eagle, and Slim,was an American aviator, military officer, author, inventor, explorer, and environmental activist. At age 25 in 1927, he went from obscurity as a U.S. Air Mail pilot to instantaneous world fame by winning the Orteig Prize: making a nonstop flight from Roosevelt Field, Long Island, New York, to Paris, France. He covered the 33-hour, 3,600 statute miles (5,800 km) alone in a single-engine purpose-built Ryan monoplane, Spirit of St. Louis. This was the first solo transatlantic flight and the first non-stop flight between North America and mainland Europe. Lindbergh was an officer in the U.S. Army Air Corps Reserve, and he received the United States' highest military decoration, the Medal of Honor, for the feat. The book has been autographed on the title page by Charles Lindbergh............BOTH BOOK AND AUTOGRAPH ARE IN VERY GOOD CONDITION. https://radziwill.us/lichtspofstl/
The Hidden Billionaire novel Chapter 1: https://www.bravonovel.com/the-hidden-billionaire-7263/chapter-1-51263
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What constitutes as a tough childhood? Losing parents to an accident when you were still a kid? Being physically and mentally abused by your relatives? Being the constant target of your classmates’ incessant bullying? Well, these are certainly the cases with our MC . He was thrown out of his own house by the time he turned eighteen. In desperation, he joined the army and thought that that was it. Until one day, he was told that he was to inherit a fortune from his late father and become the wealthiest man in the city! What do people usually do when they suddenly become rich? Rubbing it in in front of the people who thought you were beneath them? Making a grand display of how well you have been doing to the one who turned you down in the past? Well, turns out, none of those for our MC. Because, you know what they say, revenge is a dish best served cold! Join us in reading this ever fascinating book that is The Hidden Billionaire!
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==110
リンウッド弁護士のパーラー投稿(日本時間8時5分)
《今日は全ての嘘が明るみに出るよう神に祈る良き日になるでしょう。私達の大統領は、トランプ大統領だけです。大統領の言葉を良く聞いて下さい。
大統領は我々の憲法と自由を守る為に次の手を打たなければなりません。MSMはウソなので、スルーして下さい。
安全の為に、10ー12日分の水、非常食、ラジオなどを準備して下さい。これらが不要であると願っていますが、偽旗作戦により都市部での暴動がある可能性があります。トランプ大統領とそして最終的に神を信じて下さい。混沌カオスな状態になった時、計画に気付くでしょう。トランプ大統領は地滑り的な勝利で再選しました。あと4年の任期を務めるでしょう。
トランプ大統領にはこのコミュニストや裏切者たちによってもたらされた混乱を一掃する任務があります。そしてやり遂げるでしょう。神のご加護を》
==
米国の反撃が始まっている。 中国とパキスタンが大規模停電、そしてバチカンもそうなった。 われわれは何故豪州が今までのやり方を変えて彼らから石炭を売らないという風にしていったのかそのあたりの背景が読めなかった。 全体の出力を低下させることで、制御系の不安定化をはかった… という事を言っている人がいた。 中国は自国の石炭火力発電所から変電所にいたる流れの中で、内部コントロールをスマート化している。 全てがそうだとは言わないが、大都市は大体そうなっている。 恐らくパキスタンも中国の属国だから、中国国内で使っているものと全く同じものが採用されているだろう。 つまり中国が電源と通信を無料提供しているに等しい地域は、基本中国だという概念を持ってほしい。
==
https://youtu.be/dCDr9ft0Ym4
ーーー
World Wire News @WorldWireNews1
Reports: The Vatican now experiencing a blackout.
午前9:45 · 2021年1月10日·Twitter for Android
https://pbs.twimg.com/media/ErVNEGVXcAEryBL?format=jpg&name=large
==
米国はそのスマートグリッドの部分を破壊した。 これをやったのが陸軍なのか、宇宙軍、つまりガーディアンという名称に決定した( まだ内示の段階だそうだが) その内部の飛びぬけて実力のあるハッカー集団が( 勿論軍人) がしかけたのかは分からない。
== パーラー 19
BE PREPARED FOR AN IMMINENT BLACKOUT.
President Trump will be using be using emergency broadcast system. We have a man of courage & faith at the helm. He will be at the helm for 4 more years per the RULE OF LAW. Pray for President, our country & ALL. Steady.
==
後述することになるが、米国でこれから大規模停電、ネット切断が開始され、その復帰の流れの中でトランプ大統領が全世界緊急事態放送、メッセージ送信、の様なものを行う。 これを妨害するためにアップルは、新規のアップデートを入れると( わたしはアイフォン持っていないのでどれが最新版か分からない。 恐らく110の日付の直近のものだろう) …この緊急事態放送が受信できなくなるので自動更新をオフにせよという伝達があった。
==
JOSTARジョウスターproducer制作系YouTuberプロコンサルタント @JOSTAR_PRODUCER
【告知】 「諸君、米軍は、これから世界中の緊急放送システムをアクティブにします。
POTUSは世界中の携帯電話を介して7つのアメリカ合衆国大統領のメッセージを送信します。
【注意報】 通信システム全体の大停止(blackouts)は起きる。私達はテレビ、インターネット、電話などの使用は出来なくなる
https://pbs.twimg.com/media/ErTG5JqVkAApG5K?format=jpg&name=small
午後11:59 · 2021年1月9日·Twitter for iPhone
==
そしてナンシーペロシのPCが強奪されたというのを前回だか言った。 10台だと思ったら5台だった。 まあその辺はどうでもいいが。 これを奪ったのが海兵隊のパニッシャースカルと言われる、プロ中のプロの特殊作戦部隊の連中がやったことが判明している。 ホワイトハウスの中の監視カメラというものに、彼らのいでたちと記章が画像として残されていて、それらがネットで公開された。 勿論ペロシやマコーネル、そしてその背後の勢力に知らせる為にだ。 警告と脅し。
==
軽山羽魚(かるざんぱお/Kalzang Pawo) @KalzangP
昨日議事堂にはトランプサポーターのふりをしたANTIFAのそのまたふりをした軍人が紛れて素早く下院議長ナンシーペロシらのラップトップを押収したが、これやはFISA法(外国情報監視法)の適用による。
午前1:22 · 2021年1月9日·Twitter for Android
https://pbs.twimg.com/media/ErOQZHHVoAIGLFt?format=jpg&name=900x900
ーーー
Michelle Summers @RoShamBoProds
All the nuclear bombs in the world won't protect America from the stupidity of our own Congress.
Repressive corporateers make a fortune controlling our election process through ad agencies.
Armed domestic terrorists stormed our Capitol & easily accessed Spkr Pelosi's computer!
引用ツイート Ted Lieu
@tedlieu
WE CANNOT HEAL WITHOUT FIRST HAVING JUSTICE twitter.com/jenniferjjacob…
午後0:30 · 2021年1月10日·Twitter Web App
https://pbs.twimg.com/media/ErVyyyDVgAAhkbx?format=jpg&name=small
==
だからマコーネルは恐らく落ちた。 米国19の時点で、ペロシとカマラハリスが中心になって起動しようと躍起になっていた大統領弾劾の手続きから逃げた。 トランプ大統領は素晴らしい、とかとの発言までしていたようだ。 しかしもう全て遅い。
==
Christina Bobb @christina_bobb
Capitol police open doors for the protestors. They stand aside and invite them inside.
午前2:29 · 2021年1月9日·Twitter for iPhone
https://twitter.com/i/status/1347596278583197698
==
今回の議会へのアンティファ連中の侵入は、内部に潜り込ませていた二重スパイによって詳細情報が把握されており、そしてそれらに誰が命令を出していたのか、誰と繋がっていたのか、これが明らかになったら明らかに終わる連中がいる。 少なくともペロシとカマラハリスはその終わる連中の中にある。 そしてこの動画は、撮影者もまたパニッシャースカルの隊員であり、前の方の画像の人物が動画のカメラの中に入ってしまいそうになると、顔をうつさないようにしたり、カメラを移動させたりしている。
==
Austin Steinbart @AustinSteinbart Well look who it is
How many coincidences before it becomes mathematically impossible?
Let’s go Q ARMY, time to shine
YOU ARE THE NEWS NOW!
午前4:46 · 2021年1月9日·Twitter for iPhone
https://twitter.com/i/status/1347630736334082048
ーーー
日本の夜明け @nihonnoyoake99
なんと、あの角男は1年間アンティファとBLMに潜入していた海兵隊員だったとのこと!!!!
午前5:42 · 2021年1月10日·Twitter for iPhone
==
だからあれらの混乱もペロシたちが計画して、彼らは成功していたと勝手に思っていたが、それらの全てをトランプ陣営は知っていた。 このように考えてもいいかもしれない。 ナンシーペロシがなぜ発狂しているか、彼女のPCの中にこれらのアンティファ関係とのメールのやり取り情報、そして、彼女は議会の中の動画をリアルタイムでどうやら中国の人民解放軍の高官に送信しており、これらの部分は当然米国のクラーケン( 全世界ハッキングシステム) が分かっていただろうから、あとは物的証拠を捕獲するだけ… だからその為に今回の混乱が大きく利用( 作戦行動) されたのだとみる。
FISA裁判において、それらの立証がされたら( PCが中国と繋がって動画情報を送信していた動かぬ証拠が、ログがあったら) …彼女は国家叛逆罪で死刑だ。 だから発狂している。 日本でも過去に村田何とかという自称台湾人からの日本国籍取得者の議員が、国会審議中にスマホをいじっているという報告があったが、彼女も当然疑っておくべきだ。 どうせ中国に動画送信しているだろう。
==Sina Finance ソース中国語 18
7日夜20時39分、公式認証のマイクロブログWeiboのリリースによると、7日18時12分頃、湖南帆布サイクル技術有限公司の旧工場の作業場で爆発火災が発生した。
ネット動画からは、大きな爆発とともに、空への炎の爆発、夜を照らす閃光、そして「キノコ雲」の形成と、その迫力は凄まじいものがあります。
湖南帆布は、小型二次電池のリサイクル処理に加え、ニッケル水素パワーバッテリーとリチウムイオンパワーバッテリー(三元系、マンガン系、鉄系)の2種類を中心とした電気自動車用パワーバッテリーのリサイクル処理技術を有しており、総設計処理規模は1万トン/年となっています。
https://youtu.be/jrCMXoIdBzE
==
これらの爆発が化学的なものではなく、本当に核臨界からの爆発ということも想定しておかなければならない。 中国に民生と軍事の違いなどない。 これらバッテリー生産工場と称する生産装置で本当の所は何が造られていたか。 わたしはあなたに「 中国が徹底的に核兵器の増産をしている」 ということをいった。 そうしたものが軍事専用と称する工場の数だけで間に合うわけがない。 必ず民間の部分が転用されている。 わたしは放射性物質がこうした爆発によって環境の中に相当拡散されてしまっている可能性も今の中国だったら本当にあるなと考えている。 そうでなければ、これから怒涛の様に中国国民が死んでいくということの説明がつかないからだ。 もっとも、未来は確定していないが。
中国パキスタン、そしてバチカンの大停電の発生の同時時間あたりに、パンピオ国務長官が新たなサイバー部隊の創設を発表した。 正確に言えばずっと前からあったものだろうし、活動もずっと行っていただろうが、それを公開した。 表の報道としては国務省の中に新しいサイバーセキュリティ局をつくったという表現になっている。 そんなものをまともに信じるほうがどうかしている。 そして以前言っていた 全世界緊急ネット停止 がどうやら本当に起きる。 正確に言えば、全世界の人々の携帯やスマホなどに、恐らくこの新設サイバ部隊の仕事として、大統領からの直接のメッセージを送るということの様だ。 もちろん一般のテレビなどのハイジャック、そして大統領メッセージ送信… これもあるかもしれないが未定。
更にパンピオ国務長官は 事実上の台湾への国家承認を行った。
==産経110
台湾当局との接触制限解除 米国務省
ポンペオ米国務長官は9日、台湾の外交、軍事当局者らとの接触を制限する国務省の内規を撤廃すると発表した。ポンペオ氏は声明で、中国政府に配慮して自主規制を続けてきたが「もういい。全て解除する」と表明した。国務省が関係当局に通達した関連指針も無効にする。 中国の反発は必至で、米中対立は一段と激しくなりそうだ。
==
こうした動きはもちろん、電気の供給が遮断された中国の国民の不満が高まる流れの中で、中国共産党指導者たちに分断を発生させるために、だ。 恐らく彼らは一枚岩になれない。 習近平主席が死亡しているからだ。 わたしは今の段階では彼は死んだととらえている。 春節の前後になっても大きな情報が出ないなら、死んだと見ていいと判定する。 または生きていても植物だとか。
== 2ちゃん
Good Morning everyone here’s some updated info for you in regards to where this all
stands.
1. No, our President did not concede in his statement this moming,
2. The affidavit of the Whistleblower that proves Italy & Obama were Involved in
the coup to overthrow our government via election official fraud was delivered on
Christmas Eve to the President. How do we know? Marla Mapless& T.iffany Trump
who Sandy works with sent it all to us (recording) on our WhatsApp group, They are
now under protection along with Maria whose voice is the one exposing it all on the
recording going around. Here is the recording – 50min, The most explosive section is
-orchstrated the theft-of u.s. html
3. President Trump won’t get a 2nd Term,
Because this was the last recorded term of a President who served in the America
Corporation.
He dismantled the Banking Act of 1871 from England. We are going back to a Republic
and Trump will be the first President of the new Republic with the Constitution fully
Intact
which includes a start date of the new President of
March 4th.
This was the original start date of a new President from 1776 until it was changed in
1933 under FDR.
4. Not only was it a set up yesterday via Antifa & the Traitors to disrupt the day
to smear us & the President, when our military was brought in they got a hold of
everyone’s laptops & devices while they went through the building as the traitors
scurried to the tunnels .brilliant! Many of their devices show they were online in real
time with Chinese operatives. As far as all the people that caved in yesterday goes, we
are watching traitors expose their true characters. This needed to happen.
5. The Georgia Runoff was another military sting to catch them all in the act… hence
Italy. Now that they signed and certified the Electoral votes last night, the crime has
now been committed. Game On! We are now in the season for Treason. Everyone
who has signed off has committed treason – we have now moved from “conspiracy to
commit treason’, to treason. What makes a good movie? Good actors. Today begins
the meat of the movie and 7-10 days Sidney comes out with her special prosecutors
report.
6. They suspended the Facebook and Twitter accounts of the President of the United
States yesterday. This allows him to communicate through the Emergency Broadcast
system, something he has set up and tested to all our cell phones Oct 2018.
7. Once you see the larger picture it makes sense. Don’t get caught up in the emotions
of what you are hearing or seeing in the media. Remember they are pushing their
narrative to keep people divided and in the dark.
Think logically,
This is now a Military Operation & the next 14 days may be rough.
Trump was in Abaline, Tx last night at the DOD Command Center watching this all
unfold.
Pray for our country.
Pray for our Military & pray for President Trump & his family.
ーーー
1. いいえ、我らの大統領は今朝、敗北を認めてなどいません。
2. 選挙結果を覆そうとイタリアとオバマが組んだことの内部通報者の宣誓供述書はクリスマスにトランプ大統領のもとに届けられました。なぜ知ってるのかって?Maria Mapless とT.iffany Trump ( Sandy ) はWhat’supのグループでその録音を私たちに伝えてくれたからです。彼らは録音の中に聞こえるMaria とともに証人保護プログラムの保護下に保護されて潜入しています。ここに50分の録音がありますが最も重要な暴露は最初の10分間です。https://rumble.com/w…zi-former-pm-ofitaly
3. トランプ大統領の二期目はありません。なぜならそれは「株式会社アメリカ」における最後の大統領だったからです。彼はイギリスによって植え付けられた銀行法1871を削除し、そのことで我々は共和国としてのアメリカの戻ります。そして3月4日を含めた起点とした新しい憲法のもとで彼は新しい大統領となります。これは1776年から始まりFDRによって変更された1933年を含むものです。
4. 昨日、アンティファや背任者たちによって大統領を陥れようとしただけではありません。我々の軍が入り込み全ての人たちのラップトップや電子機器を奪取している間に彼らは叛逆者を連れて地下のトンネルからビルの外へこっそり逃げ出そうとした一連の流れです。なんとすごいことでしょう!彼らのデバイスはオンラインでリアルタイムで中国高官と通じていました。彼らが地下へ蠢いている間私たちは裏切り者たちの本当の姿を見たのです。これは起こるべくして起こったのです。
5. Georgia Runoffはそれを捉えていたもう一つの軍的な刺客です。ただし、それはイタリアで。彼らが選挙人票を署名、確認したことにより犯罪行為が成し遂げられました。さあ、望むところです!我々はもはや「背任の季節」にいます。署名した者は皆犯罪行為を犯したことになるのです。もはや「反逆を働くだろうという陰謀論」かられっきとした反逆へと移ったのです。いい映画を作り出すものは何かといえば、素晴らしい役者です。これから映画の本筋が始まり、7~10日の間にパウエルが特別な訴追のためのレポートによってそれを明かしていきます。
6. 彼らは昨日、フェイスブックやツイッターのアカウントを停止しました。それによって彼は2018年10月に試験した緊急コミュニケーションシステムの起動が可能となります。
7. 大きな視点によって見てみればなるほどと合点がいくでしょう。メディアで見聞きすることで感情に溺れてはいけません。彼らは人々を分断することで人々を暗闇に閉じ込めておくような言説をとるのだということを忘れないでください。論理的に考えてください。これは軍事オペレーションであり、これからの14日間は厳しいものになることでしょう。トランプは昨夜テキサスのAbalineの国家軍事指揮センターにいてこれらが展開していくのを見ていました。この国のために祈ってください。私たちの軍とトランプ、そして彼の家族のために祈ってください。
==
銀行法1871を検索してみるがいい。 そしてなぜ来年だったか再来年の大河ドラマが 渋沢栄一 なのかも。 新紙幣が彼なのかも。 これらの表彰アイコンを地底政府の概念でみるのと、反地底政府でみるのとではそれらの景色ががらりと変わるとは言う。 長くなるので今回はやらない。 結局カネの話だ。 欧州には、そして中韓北の儒教圏には「 働かない、だがカネクレ」 という意図、理論が全体の全てになっており、これらを実現するために上下の認識概念を造り、その上で下と称する存在たちをコトバと記録などでだまし、下のもの自ら指し出させるという概念を通じて、これらの地底政府の連中は( 今はその行動主体が明らかに中国。 しかし習近平主席が死んでいるのだとすれば、それも少し変わってくると判定するが) …ずーっとやってきた。 生きてきた。 子々孫々、家系をつないでやってきた。 この地上に △ の支配構造を造ってきた。 洋の東西を問わず。 こんな小学生の主張の様な意図をずーっとやってきただけに過ぎない。 こんな簡単で単純な精神的思惑都でも言えるものに気付かなかったのは我々に責任がある。 だから気づかなければならない。
人類の反撃が開始された。
傲慢の海の中から出てこなかった自称支配者たちは、これから大量に消えていく。 世界中で。
あなたは人類の側としてこれらの動きを見るのか、それとも自称支配者とやらの傲慢の領域の中からこれを見るのか、好きなのを選ぶがいい。
わたしは あたらしい人びと になる。 なれるかどうかは知らない。 しかしなる。 そして新しい世界に向かう。 独りでも構わない。 そこは新しい世界だからだ。 何かが待っている。 何かを生み出せる。 わたしはそれをやる。
ここで大きく道が分かれる。 以前にも言った。 わたしはあなたがあたらしい世界を選択することを願ってやまない。 …とかカッコいいい事を書いておいて、トランプ陣営が負けてしまうことだってあり得る。 わたしはここまで来たらそれはないだろうとは思っているが。 そしたらわたしは戦う。 怖いけど。 しかしそうする。 そうしなければあたらしい世界にはいけないからだ。
あなたは自ら考え、選択し、決断し、そして自らその足で歩くがいい。
『眞子さまが総裁を務められている団体』
【日本工芸会】
■総裁 秋篠宮眞子内親王殿下
公益社団法人日本工芸会
〒110-0007
東京都台東区上野公園13-9
東京国立博物館構内
【日本テニス協会】
名誉総裁 眞子内親王殿下
公益財団法人日本テニス協会
〒160-0013
東京都新宿区霞ヶ丘町4-2
Japan Sport Olympic Square7階
◆・◆・◆・◆・◆・◆・◆・◆・◆・◆
【トランプ大統領とスタッフの方々に「X'masカード」を】
■令和2年12月3日
国内外にいらっしゃるみつばちさん、こんにちは。私は水間先生が「国益最前線」の動画に出ておられたころ
からの「みつばち」です。先生がいつも言われるように、私たち本当にものすごい時代の変革期に生きていますね。でもそれを実感している日本人ばかりではありません。先日も地下鉄の中で「トランプって見苦しいよね」と若い女性たちが笑っていました。「この人たちは何も知らないし、考えていないのだなあ。」とため息が出ると同時に、中川昭一さんがあのような亡くなり方をなさって、今年も三浦春馬さんという才能に富んだ、貴重な若者を失ったことがいっきに思い出されて、涙が出ました。でも、この思いは水間条項TVに集っておられる多くの方々と共有できていると思うと、直にお会いしてはいませんがとても心強く感謝しています。今、アメリカではものすごい情報戦が水面下で行われていることでしょう。「ヘドロを掻き出せ!」と勇敢にホワイトハウスに乗り込んで今も壮絶な戦いのさ中にある、トランプ大統領とその仲間の人たちに励ましと感謝の意を伝えたいと思います。紙のクリスマスカード(ふつうの絵葉書でもかまいません)を郵送してもよろしいですし、White Houseで検索すると、ホームページが出てきますので、そこに自分の情報を入力して“What do you want to say?”という欄にメッセージを入力して送信することもできます。お時間のある方はどうぞご参加下さい。トランプ大統領2期めを祈願して、がんばりましょう。多くのみつばちさんと三浦春馬さんをこよなく愛する同士の方々とも近い将来、お会いできますように!
以下、ご参考になれば幸いです。
〇クリスマスカード送ってトランプチームを応援しましょう。住所は全て以下のホワイトハウスにしました。
封筒にはは From Japan (日本から)と裏に大きく書けばよいでしょう。
ご自分の住所や名前も差し支えなければお書き下さい、
宛名には
名前の下にc/o (気付け)をつけて下さい。例えば
President Donald Trump
c/o White House
1600 Pennsylvania Avenue NW,
Washington D.C. 20500 USA
その他の宛名人は、
副大統領 Vice Presidnet Mike Pence
国務長官 Secretary of State Mike Pompeo
Kayleigh McEnany (ホワイトハウス報道官)
Rudy Giuliani(トランプ弁護団)
Jenna Ellis (トランプ弁護団)
Lin Wood (トランプ弁護団)
Sidney Powell (弁護士)
Lt. General Michael Flynn (フリン将軍)
Lt. General Thomas Mcinerny(WVWの電話インタビューに応じてフランクフルトでのサーバー押収の顛末を明かしてくれた軍人)
メールで送りたい方は、The White Houseを検索してContact the White House を選びます。
一番初めのMESSAGE TYPEは、Contact the Presidentを選びます。そのあとはFirst Nameでお名前を
Last Nameで苗字をローマ字で入れ、CountryはJapan を選びます。住所は番地からお入れ下さい。
そして最後にWhat would you like to say?(何を伝えたいです?)が出てくるのでその枠内に文章を入れます。
最後にSend で送信して下さい。
以下適当に組み合わせてお使い下さい。(これはNo.1です。後日また追加を送ります。)
〇 クリスマスおめでとうございます。2期目の就任を期待しています。
Merry Christmas! Looking forward to your inauguration for the 2nd term.
〇 日本には多数のファンがいますよ。がんばって下さい。
You have numerous fans in Japan. Hang in there!
〇 選挙の結果があなたのものでありますように。
I hope the outcome of the election will be yours.
〇 グローバリズムではなくトランプ流が広がりますように。
May Trumpism, not Globalism, prevail on the earth!
〇 この困難において神のご加護がありますように。
May God guide and protect you in this challenging time.
〇 あなたのためにお祈りしています。神のお守りがありますように。
I am praying for you. God bless you.
〇 勝利を信じています。
I believe in your victory.
〇 あなたとあなたの弁護団は最高です。素晴らしい仲間ですね。
I love you. I love your legal team. They are fantastic!
〇 あなたの支持者は増えています。幸運をお祈りします。
Your supporters are growing in number! Best wishes to you and your family.
〇 真実より強いものはありません。
Nothing is stronger than truth.
〇 正しい選挙を守って下さい。
Help us preserve honest, integral elections.
〇 民主主義と公正な選挙を望みます。
Help us preserve democracy and fair elections.
〇 日本人としてあなたは日米同盟に必要です。勝利祈願。
As a Japanese, I would very much like to keep you
in Japan-US alliance. Victory for you!
〇 世界の民主主義のためにお働きいただき感謝です。
Your service to defend democracy for the world is
greatly appreciated.
〇 誰もあなたに代わることはできません。
No one can take your place. You are the best.
〇 日本から尊敬をこめて、あなたの大統領へのご奉仕に感謝。メリークリスマス。
Thank you for your wonderful service to President Trump.
In Japan, we are watching you with great respect. Merry Christmas!
〇 この歴史的な情報戦の中であなたのお働きは重要です。
Your work is so significant in this historic information warfare.
〇 ドミニオンのサーバー押収の顛末を明かして下さってありがとうございました。励まされました。
Thank you very much for sharing the super-important information with us
regarding what happened in Frankfurt between CIA and US army.
It was really encouraging to hear your interview.
〇 我が国でも政治家とメディアは腐敗しています。
Like yours, our politicians and corporate media are enormously corrupt.
〇 政治家やジャーナリストは買収され脅迫されて、日本をないがしろにして中国に従っています。
Many of our politicians and journalists are bribed and threatened by China. They shamelessly
benefit China and harm us.
〇 「ヘドロを掻き出せ」は私たちにも必要です。
“Drain the Swamp” is also what we need most.
〇このクリスマスが希望と約束の季節に
なりますように
May you find hope and promise in this season of joy.
〇素晴らしい感動の季節を迎えられますように
Wishing you a Holiday Filled with Wonderful Surprises.
〇クリスマス、一年で一番楽しい時
It's Christmas-- the happiest time of the year!
〇暖かいクリスマスがお宅に訪れますように
May your home be filled with the warmth of Christmas.
〇あなたに感謝の意をこめて、クリスマスと
新年のご挨拶を申し上げます
With sincere appreciation of your goodwill, we extend to you Season't Greetings and Best Wishes for the New Year.
〇喜べ!キリストを讃えよ
Rejoice! Celebrate JESUS!
〇キリストが来られたのでこの世は変わった
Because He came, our world will never be the
same.
〇この時期から来年まであなたの心に平安と喜びがありますように
Peace and Joy to you at Christmas and all through the new year.
〇クリスマスの時にあなたを覚え、感謝しています。
Thinking of you and thanking you for your faithful service, I am sending you warm Christmas Greetings.
〇神の恵みが常にありますように
Wishing all God's blessings for you this Christmas and always.
〇楽しくお過ごしください。
Have a Jolly Holiday!
〇このクリスマスが以前にもまして笑いと会いと幸せに満ちた時になりますように
Hope your holidays are filled with more LAUGHTER,
more LOVING MOMENTS, and more HAPPY MEMORIES
than ever before.
【最高検察庁】
〒100‐0013
東京都千代田区霞ヶ関1‐1‐1
中央合同庁舎6号館A棟
林眞琴検事総長
【東京地方検察庁】
〒100‐8903
東京都千代田区霞ヶ関1‐1‐1
中央合同庁舎6号館A棟・B棟
山上秀明検事正
***************************
【トランプ大統領とスタッフの方々に「X'masカード」を】
■令和2年12月3日
国内外にいらっしゃるみつばちさん、こんにちは。私は水間先生が「国益最前線」の動画に出ておられたころ
からの「みつばち」です。先生がいつも言われるように、私たち本当にものすごい時代の変革期に生きていますね。でもそれを実感している日本人ばかりではありません。先日も地下鉄の中で「トランプって見苦しいよね」と若い女性たちが笑っていました。「この人たちは何も知らないし、考えていないのだなあ。」とため息が出ると同時に、中川昭一さんがあのような亡くなり方をなさって、今年も三浦春馬さんという才能に富んだ、貴重な若者を失ったことがいっきに思い出されて、涙が出ました。でも、この思いは水間条項TVに集っておられる多くの方々と共有できていると思うと、直にお会いしてはいませんがとても心強く感謝しています。今、アメリカではものすごい情報戦が水面下で行われていることでしょう。「ヘドロを掻き出せ!」と勇敢にホワイトハウスに乗り込んで今も壮絶な戦いのさ中にある、トランプ大統領とその仲間の人たちに励ましと感謝の意を伝えたいと思います。紙のクリスマスカード(ふつうの絵葉書でもかまいません)を郵送してもよろしいですし、White Houseで検索すると、ホームページが出てきますので、そこに自分の情報を入力して“What do you want to say?”という欄にメッセージを入力して送信することもできます。お時間のある方はどうぞご参加下さい。トランプ大統領2期めを祈願して、がんばりましょう。多くのみつばちさんと三浦春馬さんをこよなく愛する同士の方々とも近い将来、お会いできますように!
以下、ご参考になれば幸いです。
〇クリスマスカード送ってトランプチームを応援しましょう。住所は全て以下のホワイトハウスにしました。
封筒にはは From Japan (日本から)と裏に大きく書けばよいでしょう。
ご自分の住所や名前も差し支えなければお書き下さい、
宛名には
名前の下にc/o (気付け)をつけて下さい。例えば
President Donald Trump
c/o White House
1600 Pennsylvania Avenue NW,
Washington D.C. 20500 USA
その他の宛名人は、
副大統領 Vice Presidnet Mike Pence
国務長官 Secretary of State Mike Pompeo
Kayleigh McEnany (ホワイトハウス報道官)
Rudy Giuliani(トランプ弁護団)
Jenna Ellis (トランプ弁護団)
Lin Wood (トランプ弁護団)
Sidney Powell (弁護士)
Lt. General Michael Flynn (フリン将軍)
Lt. General Thomas Mcinerny(WVWの電話インタビューに応じてフランクフルトでのサーバー押収の顛末を明かしてくれた軍人)
メールで送りたい方は、The White Houseを検索してContact the White House を選びます。
一番初めのMESSAGE TYPEは、Contact the Presidentを選びます。そのあとはFirst Nameでお名前を
Last Nameで苗字をローマ字で入れ、CountryはJapan を選びます。住所は番地からお入れ下さい。
そして最後にWhat would you like to say?(何を伝えたいです?)が出てくるのでその枠内に文章を入れます。
最後にSend で送信して下さい。
以下適当に組み合わせてお使い下さい。(これはNo.1です。後日また追加を送ります。)
〇 クリスマスおめでとうございます。2期目の就任を期待しています。
Merry Christmas! Looking forward to your inauguration for the 2nd term.
〇 日本には多数のファンがいますよ。がんばって下さい。
You have numerous fans in Japan. Hang in there!
〇 選挙の結果があなたのものでありますように。
I hope the outcome of the election will be yours.
〇 グローバリズムではなくトランプ流が広がりますように。
May Trumpism, not Globalism, prevail on the earth!
〇 この困難において神のご加護がありますように。
May God guide and protect you in this challenging time.
〇 あなたのためにお祈りしています。神のお守りがありますように。
I am praying for you. God bless you.
〇 勝利を信じています。
I believe in your victory.
〇 あなたとあなたの弁護団は最高です。素晴らしい仲間ですね。
I love you. I love your legal team. They are fantastic!
〇 あなたの支持者は増えています。幸運をお祈りします。
Your supporters are growing in number! Best wishes to you and your family.
〇 真実より強いものはありません。
Nothing is stronger than truth.
〇 正しい選挙を守って下さい。
Help us preserve honest, integral elections.
〇 民主主義と公正な選挙を望みます。
Help us preserve democracy and fair elections.
〇 日本人としてあなたは日米同盟に必要です。勝利祈願。
As a Japanese, I would very much like to keep you
in Japan-US alliance. Victory for you!
〇 世界の民主主義のためにお働きいただき感謝です。
Your service to defend democracy for the world is
greatly appreciated.
〇 誰もあなたに代わることはできません。
No one can take your place. You are the best.
〇 日本から尊敬をこめて、あなたの大統領へのご奉仕に感謝。メリークリスマス。
Thank you for your wonderful service to President Trump.
In Japan, we are watching you with great respect. Merry Christmas!
〇 この歴史的な情報戦の中であなたのお働きは重要です。
Your work is so significant in this historic information warfare.
〇 ドミニオンのサーバー押収の顛末を明かして下さってありがとうございました。励まされました。
Thank you very much for sharing the super-important information with us
regarding what happened in Frankfurt between CIA and US army.
It was really encouraging to hear your interview.
〇 我が国でも政治家とメディアは腐敗しています。
Like yours, our politicians and corporate media are enormously corrupt.
〇 政治家やジャーナリストは買収され脅迫されて、日本をないがしろにして中国に従っています。
Many of our politicians and journalists are bribed and threatened by China. They shamelessly
benefit China and harm us.
〇 「ヘドロを掻き出せ」は私たちにも必要です。
“Drain the Swamp” is also what we need most.
*******************************
おすすめチャンネル
◆megugu paris
フランス2度目のロックダウン中「パリの様子」 前回と全然違う!
https://youtu.be/vvB9rn3e1G8
◆New Yorkサバイバル
アメリカ分断と内○はもう始まっているかもしれない
https://youtu.be/QSIFjblI_9o
◆マストゥラちゃんねる
海外の反応【東京裁判1】パール判事が教える日本が無罪な理由!!世界の本当の意見とは?
https://youtu.be/4hwb2PDXLzk
◆北のアリョーナ
[小樽 さんぽ] 堺町通り商店街を散策
https://www.youtube.com/watch?v=BMFbj...
◆大紀元 エポックタイムズ・ジャパン
https://www.youtube.com/c/%E5%A4%A7%E...
◆鳴霞の「月刊中国」YouTube
https://www.youtube.com/channel/UCMlr...
◆アンティレッド
https://www.youtube.com/user/1roemonh...
◆グラフ兄さん
https://www.youtube.com/channel/UCTMx...
◆Cindy Canada 【 ホップ ステップ カナダ】
https://www.youtube.com/c/CindyCanada...
◆青にゃん劇場文化会館
https://www.youtube.com/channel/UCvFh...
◆北海道小樽のファインクラフトショップHP
http://www.finecraft.co.jp/
◆ニコニコチャンネル水間条項国益最前線https://ch.nicovideo.jp/mizumajyoukou
▼大塚耕平議員への応援メッセージを宜しくお願い致します。
◆大塚耕平議員 公式youtubeチャンネル・ホーム
kohei ohtsuka
https://www.youtube.com/c/ohtsukakohe...
◆大塚耕平議員 公式ツイッター
https://twitter.com/kouhei1005mon
◆大塚耕平議員 公式フェイスブック
https://www.facebook.com/kouhei2019/
◆大塚耕平議員の公式Webサイト
https://ohtsuka-kohei.jp/
〒100-8962
千代田区永田町2-1-1 参議院議員会館1121号室
電話/03-6550-1121
FAX/03-6551-1121
***************************
【トランプ大統領とスタッフの方々に「X'masカード」を…①】
■令和2年12月3日
国内外にいらっしゃるみつばちさん、こんにちは。私は水間先生が「国益最前線」の動画に出ておられたころ
からの「みつばち」です。先生がいつも言われるように、私たち本当にものすごい時代の変革期に生きていますね。でもそれを実感している日本人ばかりではありません。先日も地下鉄の中で「トランプって見苦しいよね」と若い女性たちが笑っていました。「この人たちは何も知らないし、考えていないのだなあ。」とため息が出ると同時に、中川昭一さんがあのような亡くなり方をなさって、今年も三浦春馬さんという才能に富んだ、貴重な若者を失ったことがいっきに思い出されて、涙が出ました。でも、この思いは水間条項TVに集っておられる多くの方々と共有できていると思うと、直にお会いしてはいませんがとても心強く感謝しています。今、アメリカではものすごい情報戦が水面下で行われていることでしょう。「ヘドロを掻き出せ!」と勇敢にホワイトハウスに乗り込んで今も壮絶な戦いのさ中にある、トランプ大統領とその仲間の人たちに励ましと感謝の意を伝えたいと思います。紙のクリスマスカード(ふつうの絵葉書でもかまいません)を郵送してもよろしいですし、White Houseで検索すると、ホームページが出てきますので、そこに自分の情報を入力して“What do you want to say?”という欄にメッセージを入力して送信することもできます。お時間のある方はどうぞご参加下さい。トランプ大統領2期めを祈願して、がんばりましょう。多くのみつばちさんと三浦春馬さんをこよなく愛する同士の方々とも近い将来、お会いできますように!
以下、ご参考になれば幸いです。
〇クリスマスカード送ってトランプチームを応援しましょう。住所は全て以下のホワイトハウスにしました。
封筒にはは From Japan (日本から)と裏に大きく書けばよいでしょう。
ご自分の住所や名前も差し支えなければお書き下さい、
宛名には
名前の下にc/o (気付け)をつけて下さい。例えば
President Donald Trump
c/o White House
1600 Pennsylvania Avenue NW,
Washington D.C. 20500 USA
その他の宛名人は、
Kayleigh McEnany (ホワイトハウス報道官)
Rudy Giuliani(トランプ弁護団)
Jenna Ellis (トランプ弁護団)
Lin Wood (トランプ弁護団)
Sidney Powell (弁護士)
Lt. General Michael Flynn (フリン将軍)
Lt. General Thomas Mcinerny(WVWの電話インタビューに応じてフランクフルトでのサーバー押収の顛末を明かしてくれた軍人)
メールで送りたい方は、The White Houseを検索してContact the White House を選びます。
一番初めのMESSAGE TYPEは、Contact the Presidentを選びます。そのあとはFirst Nameでお名前を
Last Nameで苗字をローマ字で入れ、CountryはJapan を選びます。住所は番地からお入れ下さい。
そして最後にWhat would you like to say?(何を伝えたいです?)が出てくるのでその枠内に文章を入れます。
最後にSend で送信して下さい。
以下適当に組み合わせてお使い下さい。(これはNo.1です。後日また追加を送ります。)
〇 クリスマスおめでとうございます。2期目の就任を期待しています。
Merry Christmas! Looking forward to your inauguration for the 2nd term.
〇 日本には多数のファンがいますよ。がんばって下さい。
You have numerous fans in Japan. Hang in there!
〇 選挙の結果があなたのものでありますように。
I hope the outcome of the election will be yours.
〇 グローバリズムではなくトランプ流が広がりますように。
May Trumpism, not Globalism, prevail on the earth!
〇 この困難において神のご加護がありますように。
May God guide and protect you in this challenging time.
〇 あなたのためにお祈りしています。神のお守りがありますように。
I am praying for you. God bless you.
〇 勝利を信じています。
I believe in your victory.
〇 あなたとあなたの弁護団は最高です。素晴らしい仲間ですね。
I love you. I love your legal team. They are fantastic!
〇 あなたの支持者は増えています。幸運をお祈りします。
Your supporters are growing in number! Best wishes to you and your family.
〇 真実より強いものはありません。
Nothing is stronger than truth.
〇 正しい選挙を守って下さい。
Help us preserve honest, integral elections.
〇 民主主義と公正な選挙を望みます。
Help us preserve democracy and fair elections.
〇 日本人としてあなたは日米同盟に必要です。勝利祈願。
As a Japanese, I would very much like to keep you
in Japan-US alliance. Victory for you!
〇 世界の民主主義のためにお働きいただき感謝です。
Your service to defend democracy for the world is
greatly appreciated.
〇 誰もあなたに代わることはできません。
No one can take your place. You are the best.
〇 日本から尊敬をこめて、あなたの大統領へのご奉仕に感謝。メリークリスマス。
Thank you for your wonderful service to President Trump.
In Japan, we are watching you with great respect. Merry Christmas!
〇 この歴史的な情報戦の中であなたのお働きは重要です。
Your work is so significant in this historic information warfare.
〇 ドミニオンのサーバー押収の顛末を明かして下さってありがとうございました。励まされました。
Thank you very much for sharing the super-important information with us
regarding what happened in Frankfurt between CIA and US army.
It was really encouraging to hear your interview.
〇 我が国でも政治家とメディアは腐敗しています。
Like yours, our politicians and corporate media are enormously corrupt.
〇 政治家やジャーナリストは買収され脅迫されて、日本をないがしろにして中国に従っています。
Many of our politicians and journalists are bribed and threatened by China. They shamelessly
benefit China and harm us.
〇 「ヘドロを掻き出せ」は私たちにも必要です。
“Drain the Swamp” is also what we need most.
*******************************
おすすめチャンネル
◆megugu paris
フランス2度目のロックダウン中「パリの様子」 前回と全然違う!
https://youtu.be/vvB9rn3e1G8
◆New Yorkサバイバル
アメリカ分断と内○はもう始まっているかもしれない
https://youtu.be/QSIFjblI_9o
◆マストゥラちゃんねる
海外の反応【東京裁判1】パール判事が教える日本が無罪な理由!!世界の本当の意見とは?
https://youtu.be/4hwb2PDXLzk
◆北のアリョーナ
[小樽 さんぽ] 堺町通り商店街を散策
https://www.youtube.com/watch?v=BMFbj...
◆大紀元 エポックタイムズ・ジャパン
https://www.youtube.com/c/%E5%A4%A7%E...
◆鳴霞の「月刊中国」YouTube
https://www.youtube.com/channel/UCMlr...
◆アンティレッド
https://www.youtube.com/user/1roemonh...
◆グラフ兄さん
https://www.youtube.com/channel/UCTMx...
◆Cindy Canada 【 ホップ ステップ カナダ】
https://www.youtube.com/c/CindyCanada...
◆青にゃん劇場文化会館
https://www.youtube.com/channel/UCvFh...
◆北海道小樽のファインクラフトショップHP
http://www.finecraft.co.jp/
◆ニコニコチャンネル水間条項国益最前線https://ch.nicovideo.jp/mizumajyoukou
◆ブログ水間条項http://mizumajyoukou.blog57.fc2.com/
◆水間条項公式ツイッターhttps://twitter.com/mizumajoukou1
🚨 SCYTL RAID 🚨@replouiegohmert reveals US Army (CIA?) team raid on Scytl server facility in Frankfurt, Germany to recover "extremely compelling" data detailing vote switching.
THREAD for updates 👇🏻 pic.twitter.com/ejJSsJkvxZ
— oriJONal Patriot (@orijonal) November 13, 2020