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50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Growth, Motivation, and Mastery in Training It's like the gym. How many plates do you want to put on? And are you willing to learn different exercises? Or are you just going to sit on the flying machine and camp out there? Come on, give me a break. And I see people's wasted potential. And then I also see people that come to me saying that they read something, heard something, or they, I got this one kid that writes 15 vocabulary words a day and it's all across the board. Like bewildered. I'm like, that's a good one. You know, he's like parallel. Okay. Where'd you find that one? And so they're excited. They're collecting. They're growing. I can't hit the ball and drag Johnny. It's just not going to work that way. Can I show them my three back flips while biting an apple? I can do that too, but that doesn't do any good either. And so the best thing to do is to give them levels to hit or some sort of positive reinforcement on something. And I have the luxury of recorded phone calls. My industry is linguistic, and so they can hear themselves. They can taste their own food. They'll know if it's good. And it's up to them. I just make the face like, you know, you did too much salt, you burnt it. And for me, I love rhetoric. I think a really good delivery hits. Most people are so concerned about a body and a conclusion of a call, but if you don't land an introduction, you have no spark, no fire, nothing. How I Won My Wife's Heart Old-School Style Tell me about the girl of your dreams first. Now, being from Northeast Philly, you always think of Gilligan's Island. So when I got off the plane here in August of 2000, the women in Costa Rica are absolutely beautiful. They're Central American, exotic, tropical. They have a nice flair and Pura Vida in their heart. And in the first couple of months, I met my current wife, Grace Bourbon. She was working at my friend's restaurant. And so I was playing it smooth. Matthew, I'd call up and I'd order a double cheeseburger. And then I'd say, hey, send Gracie, let me go see her. So she would show up and I would write her some poems in Spanish and draw cartoons. And I tried to court her the old school way compared to the 99 other guys trying to ask her out for drinks. And little did I know that this very old school, old fashioned conservative young lady would find me interesting. And we've been together forever and we started a business together. And so I was very fortunate to combine two different worlds where everything is fresh and new. She's my Spanish tutor, I'm her English tutor. You know, that's kind of fun. But when you meet somebody and marry somebody that is completely, not saying the opposite, but the way they were raised in certain traditions and cultures, It's true love. It's not like you're hanging out with the people you grew up with, or you go to church with, or your families know everybody. You found this person in the middle of nowhere, yonder. And you guys found something in common that has such a strong foundation, it's still lasting to this day. And so I believe in things that need to be done organically and naturally. Plus between me and you, I definitely was looking for a wife when I came to Costa Rica. Okay, so you were in the hunt, so to speak, when you got there. Surviving High Turnover: A Trench Warfare Analogy What about the high turnover in your industry of the people who are seated doing the work that you're providing them with? Because that's got to be difficult. What are you doing to handle that? Well, how do you feel after you spend an hour cooking something and someone hates it? I spent an hour or two with soft skills training. I listened to your phone calls, Billy motivated you. And all of a sudden you see you quit and that's okay. You just can't take a personal why, because I know I did, but everybody loves peaches, right? I'm sorry. Not everybody might not like the three piece Philly. What are you going to do? But with honorable intentions and good faith, I can live with myself and I know the percentages. But how about this, my friend? Let me give you some constructive arguments on this. My industry has a 300% attrition rate. So it's like the trenches. We're one with machine guns. You blow that whistle and they're out there and they're not lasting. So you still have to invest in them because you never know. It could be a surprise. When Calling Was an Adventure Well, look how you and I were raised, my man. Television was good on Saturdays for cartoons or things like that, but we would read the books or we'd just be outside climbing trees playing. Exactly. Exactly. Riding our bikes, just like be home by six for dinner. That was it. See ya. How about this? Remember having to call someone's house and asking for somebody? That's right. Can Richie come out and play? People, they don't go to other people's houses and knock on doors. They don't call them anymore. See, that's what's so odd about what you do, for my mind, is because people don't call each other anymore. I grew up, I'm older than you, and we used to call each other all the time. Now you've got a text to ask for permission to call. It makes no sense to me either. And guess what? I'll call anyway. And leave your voice message. Yeah, of course. Because no one's picking up their phone. Come on, Matthew. I know you're there. Pick up. Oh, the machines are a whole different. That's another world away. And I'll say, Matthew, I got really good news for you, but I'm not going to tell you unless you call back. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center I’m Matthew Gray—chef, storyteller, and professional pot-stirrer. As a seasoned voice in the kitchen and behind the mic, I stir curiosity, comedy, and a pinch of chaos into every episode. I don’t just tickle taste buds—I awaken appetites, ignite ideas, and reveal my guests with a perfect dash of irreverence. I aim for the funny bone, not the jugular (unless the moment calls for a well-placed carving knife). This chat-cast is as rich as a 12-hour braised short rib and as satisfying as finding the last fry at the bottom of the bag. You’ll laugh. You’ll learn. And you’ll finally understand why life doesn’t come with a side of aioli. My goal? To leave you entertained, inspired, and craving more—whether that means charging into life with unfiltered gusto or surrendering to a well-earned nap. Either way, you’re in deliciously capable hands. Wanna taste? Radio/Podcast Host | Chef | Entrepreneurial Advisor | Interview Consultant | Chef | Author | Journalist | Food Tour Creator | | Menu Developer | Idea Generator | Passion Strategist | I’ve worn many hats (and aprons) in my life, each one tied to a passion for creativity, connection, and innovation. Here’s a taste of my journey: Rock 'n' Roll Beginnings: Straight out of high school, I hit the road with the Eagles on their Hotel California tour, followed by stints with Fleetwood Mac and Pink Floyd. It was a backstage pass to life’s possibilities. Chef to the Stars: I became a chef, cooking for Hollywood’s elite before launching Chef Matthew’s Fine Foods, a line of sexy finger foods for Trader Joe’s and similar establishments. Creative Ventures: My greeting card company, Sublime Craftwork, turned exposed film into groovy, abstract art. A happy accident led to a process that was as unique as the designs themselves. Pamper and Dine: This one-of-a-kind business combined massage and fine dining in clients’ homes. Featured in People Magazine, CNN, and The New York Times, it became a global sensation. Fun fact: I saw half of Hollywood naked—odd, considering I was the chef, not the masseuse. Talk Radio Pioneer: In the golden age of terrestrial radio, I hosted shows blending food, relationships, and travel. Later, I founded Love Life Radio Network and Hawaii Chat Universe, earning a spot among PC Magazine’s “Top 1000 Websites in the World.” Food Journalism: As a food writer and restaurant critic for Hawaii’s largest daily newspaper, I called it like I tasted it—sometimes to the chagrin of the advertising department. My honesty may have ruffled feathers, but my taste buds never lied. Hawaii Food Tours: In 2004, I launched one of the first food tour companies in the U.S., a “social experiment” to feed, educate, and entertain travelers. It was a dream come true until March 2020 put it on pause. Where I Am Now My journey has brought me to a place where I can share my experiences to help others achieve their goals, embrace creativity, and find joy in every day. Whether it’s consulting, coaching, or collaborating, I’m here to pay it forward. Master The Art Of Captivating Introductions Using Rhetoric offers you the power of a well-crafted introduction in making a lasting impression. Our discussion emphasizes the importance of focusing on the introduction rather than just the body and conclusion of a call. We delve into the nuances of rhetoric, the art of zigging and zagging in conversations, and how small details, like noticing a dog barking, can create meaningful connections. Learn how to anchor your audience’s attention from the very beginning and master the art of captivating introductions. Go Above And Beyond: Empathy And Excellence To Unlock Customer Satisfaction discusses the importance of going above and beyond in customer service. Our conversation highlights how empathy, patience, and dedication can lead to first-call resolution and exceptional customer satisfaction. We explore the advanced thinking required to achieve these results and the appreciation customers feel when they receive that extra touch of care. Join us as we uncover the keys to unlocking customer satisfaction through empathy and excellence. Mastering Cold Calls: Slam Dunk The Deal! Let's dive into the evolving landscape of cold calling in the B2B world. Richard Blank discusses the impact of AI on prospecting, the shift in communication preferences post-COVID, and how personalized emails and voicemails can enhance your sales strategy. Learn how to turn your cold calls into quality conversations with targeted research and due diligence. Whether you’re a seasoned sales professional or just starting out, these insights will help you master the art of cold calling and slam dunk the deal! Entrepreneur Warning: Do Not Skip Meals! offers advice for hungry entrepreneurs. In this episode of “50 Tastes Of Gray,” we discuss the importance of maintaining a balanced diet for entrepreneurs and busy professionals. Go for the protein baby! Richard Blank emphasizes the need for proper nutrition to sustain energy levels and prevent burnout. While indulging in favorite snacks like pizza and Pringles is tempting, it’s crucial to prioritize healthy options like chicken, veggies, and plenty of water. Tune in to learn how to fuel your body for success and stay on top of your game without compromising your health. Vintage Juke Boxes And Pinball Games is a quick topic in this episode of “50 Tastes Of Gray." We take a nostalgic trip down memory lane with Richard Blank, who shares his passion for collecting antique juke boxes, pinball machines and retro arcade games. From a 1970 Bally’s Camelot pinball machine to a mid-90s Last Action Hero game, discover the charm and history behind these vintage treasures. Learn how gamification and classic arcade games can create a fun and engaging environment, fostering connections and even sparking romance. Whether you’re a collector or just a fan of retro games, this episode is sure to delight and inspire. I've Got Cash - In this lively and humorous segment, we discuss the excitement of having cash on hand and the importance of playing it cool when making purchases. With references to iconic bands like Led Zeppelin, INXS, and Crosby, Stills & Nash, this conversation is both entertaining and nostalgic. Tune in to hear more about the host’s unique perspective on shopping and music. My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team. Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection. How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace. 52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age. The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments. Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity. How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers. Stop Apologizing: Embrace Venting Without Guilt discusses the importance of allowing people to vent without feeling guilty. Emphasize the need to stop apologizing unnecessarily and provide a safe space for expressing emotions, even if it includes profanity. Tune in to learn how to create an environment where venting is accepted and understood as a natural part of emotional release. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. Exploring Costa Rican Cuisine: Gallo Pinto and Seafood Delights embarks on a culinary journey through Costa Rica, sharing insights into the vibrant and flavorful world of Costa Rican cuisine. From the traditional breakfast dish, gallo pinto, to the fresh and delectable seafood, discover the unique ingredients and cooking techniques that make Costa Rican food so special. Whether you’re a food enthusiast or just curious about new flavors, this episode will tantalize your taste buds and inspire your next culinary adventure. Mastering Positive Escalation In Customer Support deep dives into the concept of positive escalation in customer support and prospecting. Learn how recognizing and praising exceptional service can build stronger relationships and enhance your customer pipeline. Discover practical tips for effectively communicating with supervisors and colleagues to ensure your feedback makes a lasting impact. Expert Customer Care Advanced Training Techniques Revealed suggests sophisticated skill sets required for top-tier customer service. Our discussion covers the differences between prospectors and customer care representatives, the application of neuro-linguistic programming in training, and the importance of a well-structured onboarding process. We also draw parallels between training in customer care and working out at the gym, emphasizing the need for continuous learning and adaptability. In this episode of “50 Tastes Of Gray,” we dive into the world of unlocking success in telemarketing with Richard Blank, an expert in international business and marketing. Tune in for an engaging conversation that blends food, life, and business, providing a perfect taste treat for you. From Northeast Philly to Costa Rica My Inspiring Journey is this snippet where we dive into the incredible journey of a dreamer (Richard Blank) from Northeast Philly who made his way to Costa Rica. Overcoming parental guilt and seizing a one-in-a-million opportunity, he married the girl of his dreams, started a successful business, and now shares his heartfelt story of happiness and humility. Tune in to hear about his adventures and the lessons he’s learned along the way. How I Met My Dream Girl in Costa Rica is a heartwarming passage from “50 Tastes Of Gray,” where Richard Blank shares a romantic tale of how a dreamer from Northeast Philly met his dream girl in Costa Rica. Arriving in August 2000, he was captivated by the beauty and charm of the women in Costa Rica. Among them was Grace Borbon, who worked at his friend’s restaurant. With a smooth approach, he courted her the old-school way, writing poems in Spanish and drawing cartoons, standing out from the crowd. Tune in to hear this enchanting love story and the journey that followed. We delve into the dynamics of relationships and the age-old question: Do opposites really attract? Richard Blank shares his experience of building a strong foundation with his dream girl, Grace Borbon, based on mutual interests, respect, and treating each other with kindness. He emphasizes the importance of being proud to be by her side and the power of comfortable silence in strengthening their bond. Tune in to explore the nuances of relationships and discover what truly makes them work. Guest Richard Blank discusses his unique experience of a city slicker from the United States navigating life in Costa Rica. Richard, a gringo in formal business attire, shares his humorous and insightful journey of adapting to a new culture. He reflects on the changes he’s undergone, including a light-hearted mention of his hair loss, and the support of his beautiful bride. Tune in to hear about the challenges and joys of living in Costa Rica as an expat. Stylish Travel Tips: Dress Smart Wherever You Go is about always looking good. Our mothers always told us to "wear clean underwear because you never know." In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys Why Nobody Calls Anymore: The Lost Art Of Communication - In this episode of “50 Tastes Of Gray,” we dive into the nostalgic and thought-provoking topic of why nobody calls anymore. Remember the days of calling someone’s house and asking if they could come out to play? Those days are long gone. Join us as we explore the lost art of communication, the shift from phone calls to texts, and the impact it has on our relationships. Tune in for a heartfelt discussion that will make you rethink how we connect with each other in the digital age. This Voice Message Always Gets Callbacks shows Matthew and Richard sharing foolproof methods to ensure your voice messages always get callbacks. Discover the secret behind leaving an irresistible message that compels the recipient to return your call. Join us as we discuss the psychology behind this technique, the art of leaving engaging voice messages, and why sometimes even telemarketers can be entertaining. Tune in for practical tips and a fun conversation that will change the way you think about voicemail. Phone Porn Man vs Food Porn Man explores the humorous and quirky idea of combining phone and food obsessions. Imagine a competition where participants munch on delicious food while trying to make phone calls and be understood at the same time. Join us for a fun and lighthearted discussion about the challenges of multitasking, the art of chewing gum while talking, and the hilarity that ensues when food and phone calls collide. Tune in for a unique and entertaining episode that will leave you laughing and craving more. #MultitaskingMadness #FoodVsPhone #ComedyPodcast #PhoneAndFoodChallenge #FoodPorn #PhoneObsession #Humor #ChewingAndChatting #HilarityEnsues #podcastfun Embrace Vulnerability: Key Entrepreneurial Insights delves into the importance of embracing vulnerability as an entrepreneur. Join us for an insightful conversation about the value of self-compassion, shedding unnecessary burdens, and the courage to face criticism. Richard Blank shares key entrepreneurial insights and parting thoughts that will inspire you to be kinder to yourself and make the most of your journey. Tune in for a heartfelt discussion that encourages you to embrace vulnerability and live life to the fullest. Just Say Matthew Sent You - In this episode of “50 Tastes Of Gray,” we offer a special bonus for our listeners. If you ever wanted to pick the brain of our guest, Richard, now is your chance! Just mention that you heard him on Matthew’s show, and you’ll get a free consulting session. Join us for an engaging conversation and take advantage of this exclusive opportunity to run your ideas by Richard. Tune in and become one of our bonus babies! Oh My! No Politics Allowed . In this episode of “50 Tastes Of Gray,” we discuss the importance of respecting leadership, regardless of political affiliation. We emphasize the value of loyalty to one’s team and the significant contributions of military veterans. We also touch on the negative impact of deliberate provocations and traps in social interactions. Apparently, according to my guest Richard Blank, I am Coolest Cat In Hawaii - Except For Don Ho. Quite a compliment! We share a delightful conversation filled with aloha spirit as Richard bids us adieu. We discuss the joy of podcasting, the art of bringing out the best in people, and pay tribute to the legendary Don Ho, a true Hall of Famer in Hawaii. In this episode of “50 Tastes Of Gray,” we wrap up with a heartfelt and enthusiastic farewell from our guest Richard Blank. He shares a lighthearted moment, praising Matthew’s humor with the phrase, “So Funny, Matthew’s My Boy!” Join us for a delightful episode filled with laughter and camaraderie. Mastering Fluency: The Journey Of A Language Learner is a journey to mastering fluency. We discuss the challenges of having an accent and how it can make you stand out, but also highlight the strengths of their grammar, vocabulary, and expressiveness. The conversation emphasizes that learning a second language requires discipline and structure, but it is also a valuable gift that can be enjoyed anywhere without the need for technology. Tune in to hear about the commitment and rewards of becoming fluent in a new language. Meeting My Heroes: Fueling My Passion For Success shows Richard Blank sharing the exhilarating experience of meeting his heroes and receiving their validation. He reflects on how hearing “you got something, kid” from industry icons serves as a powerful checkpoint, far more impactful than praise from family and friends. This recognition fuels his passion and determination to keep pushing forward, proving that the market sees his potential. Tune in to hear how meeting his heroes has motivated Richard to go the extra mile in his journey to success. Grateful Reflections: The Power Of True Friendship is heartfelt. Richard Blank reflects on the power of true friendship and the importance of gratitude. He shares how the unwavering support, confidence, and love from his friends have shaped his journey. Despite his success, returning home reminds him that he is still the same person his friends knew back in 1987. The bonds formed through shared experiences, laughter, and tears have created a beautiful story of growth and loyalty. Tune in to hear his touching tribute to the friends who have always been there for him. Winter Wonderland Getaway: Rockies vs Alps Adventure is where I, Matthew Gray, ask Richard where he'd like to travel. He replied with something quite different than Costa Rica where he's living. He reminisces about his ideal winter getaway, contrasting the Rockies and the Alps and describes the charm of a mountain village during wintertime, with the comforting smell of wood burning in fireplaces, warm stores filled with the scent of cinnamon, and the joy of sledding and ice skating. The conversation explores the allure of both the Rockies and the Alps, ultimately leaning towards the Rockies due to personal connections. Tune in to experience the magic of a winter wonderland adventure and the nostalgic memories it brings. Be Home By Six... See Ya! is a short clip reflecting on how technology and social media have changed childhood nurturing. We discuss the importance of balancing screen time with real-life experiences and the value of those precious moments spent outdoors and with family. Join us as we reminisce about the good old days when being home by six for dinner was the norm. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. What if your voicemails actually made people want to call you back? In this Short, Matthew and Richard reveal a proven method for leaving voice messages that trigger curiosity and response. Learn the subtle psychology behind tone, timing, and delivery — and why even telemarketers could teach you something about charm. It’s fast, fun, and guaranteed to level up your phone game. Mastering a second language is more than just memorizing words — it's a journey of structure, discipline, and self-discovery. In this conversation, Richard Blank shares how accents can be both a challenge and a unique strength, and why fluency is a rewarding gift that needs no tech to enjoy. Tune in for insight, humor, and motivation for anyone nav Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MatthewGray #50TastesOfGray #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Growth, Motivation, and Mastery in Training It's like the gym. How many plates do you want to put on? And are you willing to learn different exercises? Or are you just going to sit on the flying machine and camp out there? Come on, give me a break. And I see people's wasted potential. And then I also see people that come to me saying that they read something, heard something, or they, I got this one kid that writes 15 vocabulary words a day and it's all across the board. Like bewildered. I'm like, that's a good one. You know, he's like parallel. Okay. Where'd you find that one? And so they're excited. They're collecting. They're growing. I can't hit the ball and drag Johnny. It's just not going to work that way. Can I show them my three back flips while biting an apple? I can do that too, but that doesn't do any good either. And so the best thing to do is to give them levels to hit or some sort of positive reinforcement on something. And I have the luxury of recorded phone calls. My industry is linguistic, and so they can hear themselves. They can taste their own food. They'll know if it's good. And it's up to them. I just make the face like, you know, you did too much salt, you burnt it. And for me, I love rhetoric. I think a really good delivery hits. Most people are so concerned about a body and a conclusion of a call, but if you don't land an introduction, you have no spark, no fire, nothing. How I Won My Wife's Heart Old-School Style Tell me about the girl of your dreams first. Now, being from Northeast Philly, you always think of Gilligan's Island. So when I got off the plane here in August of 2000, the women in Costa Rica are absolutely beautiful. They're Central American, exotic, tropical. They have a nice flair and Pura Vida in their heart. And in the first couple of months, I met my current wife, Grace Bourbon. She was working at my friend's restaurant. And so I was playing it smooth. Matthew, I'd call up and I'd order a double cheeseburger. And then I'd say, hey, send Gracie, let me go see her. So she would show up and I would write her some poems in Spanish and draw cartoons. And I tried to court her the old school way compared to the 99 other guys trying to ask her out for drinks. And little did I know that this very old school, old fashioned conservative young lady would find me interesting. And we've been together forever and we started a business together. And so I was very fortunate to combine two different worlds where everything is fresh and new. She's my Spanish tutor, I'm her English tutor. You know, that's kind of fun. But when you meet somebody and marry somebody that is completely, not saying the opposite, but the way they were raised in certain traditions and cultures, It's true love. It's not like you're hanging out with the people you grew up with, or you go to church with, or your families know everybody. You found this person in the middle of nowhere, yonder. And you guys found something in common that has such a strong foundation, it's still lasting to this day. And so I believe in things that need to be done organically and naturally. Plus between me and you, I definitely was looking for a wife when I came to Costa Rica. Okay, so you were in the hunt, so to speak, when you got there. Surviving High Turnover: A Trench Warfare Analogy What about the high turnover in your industry of the people who are seated doing the work that you're providing them with? Because that's got to be difficult. What are you doing to handle that? Well, how do you feel after you spend an hour cooking something and someone hates it? I spent an hour or two with soft skills training. I listened to your phone calls, Billy motivated you. And all of a sudden you see you quit and that's okay. You just can't take a personal why, because I know I did, but everybody loves peaches, right? I'm sorry. Not everybody might not like the three piece Philly. What are you going to do? But with honorable intentions and good faith, I can live with myself and I know the percentages. But how about this, my friend? Let me give you some constructive arguments on this. My industry has a 300% attrition rate. So it's like the trenches. We're one with machine guns. You blow that whistle and they're out there and they're not lasting. So you still have to invest in them because you never know. It could be a surprise. When Calling Was an Adventure Well, look how you and I were raised, my man. Television was good on Saturdays for cartoons or things like that, but we would read the books or we'd just be outside climbing trees playing. Exactly. Exactly. Riding our bikes, just like be home by six for dinner. That was it. See ya. How about this? Remember having to call someone's house and asking for somebody? That's right. Can Richie come out and play? People, they don't go to other people's houses and knock on doors. They don't call them anymore. See, that's what's so odd about what you do, for my mind, is because people don't call each other anymore. I grew up, I'm older than you, and we used to call each other all the time. Now you've got a text to ask for permission to call. It makes no sense to me either. And guess what? I'll call anyway. And leave your voice message. Yeah, of course. Because no one's picking up their phone. Come on, Matthew. I know you're there. Pick up. Oh, the machines are a whole different. That's another world away. And I'll say, Matthew, I got really good news for you, but I'm not going to tell you unless you call back. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center I’m Matthew Gray—chef, storyteller, and professional pot-stirrer. As a seasoned voice in the kitchen and behind the mic, I stir curiosity, comedy, and a pinch of chaos into every episode. I don’t just tickle taste buds—I awaken appetites, ignite ideas, and reveal my guests with a perfect dash of irreverence. I aim for the funny bone, not the jugular (unless the moment calls for a well-placed carving knife). This chat-cast is as rich as a 12-hour braised short rib and as satisfying as finding the last fry at the bottom of the bag. You’ll laugh. You’ll learn. And you’ll finally understand why life doesn’t come with a side of aioli. My goal? To leave you entertained, inspired, and craving more—whether that means charging into life with unfiltered gusto or surrendering to a well-earned nap. Either way, you’re in deliciously capable hands. Wanna taste? Radio/Podcast Host | Chef | Entrepreneurial Advisor | Interview Consultant | Chef | Author | Journalist | Food Tour Creator | | Menu Developer | Idea Generator | Passion Strategist | I’ve worn many hats (and aprons) in my life, each one tied to a passion for creativity, connection, and innovation. Here’s a taste of my journey: Rock 'n' Roll Beginnings: Straight out of high school, I hit the road with the Eagles on their Hotel California tour, followed by stints with Fleetwood Mac and Pink Floyd. It was a backstage pass to life’s possibilities. Chef to the Stars: I became a chef, cooking for Hollywood’s elite before launching Chef Matthew’s Fine Foods, a line of sexy finger foods for Trader Joe’s and similar establishments. Creative Ventures: My greeting card company, Sublime Craftwork, turned exposed film into groovy, abstract art. A happy accident led to a process that was as unique as the designs themselves. Pamper and Dine: This one-of-a-kind business combined massage and fine dining in clients’ homes. Featured in People Magazine, CNN, and The New York Times, it became a global sensation. Fun fact: I saw half of Hollywood naked—odd, considering I was the chef, not the masseuse. Talk Radio Pioneer: In the golden age of terrestrial radio, I hosted shows blending food, relationships, and travel. Later, I founded Love Life Radio Network and Hawaii Chat Universe, earning a spot among PC Magazine’s “Top 1000 Websites in the World.” Food Journalism: As a food writer and restaurant critic for Hawaii’s largest daily newspaper, I called it like I tasted it—sometimes to the chagrin of the advertising department. My honesty may have ruffled feathers, but my taste buds never lied. Hawaii Food Tours: In 2004, I launched one of the first food tour companies in the U.S., a “social experiment” to feed, educate, and entertain travelers. It was a dream come true until March 2020 put it on pause. Where I Am Now My journey has brought me to a place where I can share my experiences to help others achieve their goals, embrace creativity, and find joy in every day. Whether it’s consulting, coaching, or collaborating, I’m here to pay it forward. Master The Art Of Captivating Introductions Using Rhetoric offers you the power of a well-crafted introduction in making a lasting impression. Our discussion emphasizes the importance of focusing on the introduction rather than just the body and conclusion of a call. We delve into the nuances of rhetoric, the art of zigging and zagging in conversations, and how small details, like noticing a dog barking, can create meaningful connections. Learn how to anchor your audience’s attention from the very beginning and master the art of captivating introductions. Go Above And Beyond: Empathy And Excellence To Unlock Customer Satisfaction discusses the importance of going above and beyond in customer service. Our conversation highlights how empathy, patience, and dedication can lead to first-call resolution and exceptional customer satisfaction. We explore the advanced thinking required to achieve these results and the appreciation customers feel when they receive that extra touch of care. Join us as we uncover the keys to unlocking customer satisfaction through empathy and excellence. Mastering Cold Calls: Slam Dunk The Deal! Let's dive into the evolving landscape of cold calling in the B2B world. Richard Blank discusses the impact of AI on prospecting, the shift in communication preferences post-COVID, and how personalized emails and voicemails can enhance your sales strategy. Learn how to turn your cold calls into quality conversations with targeted research and due diligence. Whether you’re a seasoned sales professional or just starting out, these insights will help you master the art of cold calling and slam dunk the deal! Entrepreneur Warning: Do Not Skip Meals! offers advice for hungry entrepreneurs. In this episode of “50 Tastes Of Gray,” we discuss the importance of maintaining a balanced diet for entrepreneurs and busy professionals. Go for the protein baby! Richard Blank emphasizes the need for proper nutrition to sustain energy levels and prevent burnout. While indulging in favorite snacks like pizza and Pringles is tempting, it’s crucial to prioritize healthy options like chicken, veggies, and plenty of water. Tune in to learn how to fuel your body for success and stay on top of your game without compromising your health. Vintage Juke Boxes And Pinball Games is a quick topic in this episode of “50 Tastes Of Gray." We take a nostalgic trip down memory lane with Richard Blank, who shares his passion for collecting antique juke boxes, pinball machines and retro arcade games. From a 1970 Bally’s Camelot pinball machine to a mid-90s Last Action Hero game, discover the charm and history behind these vintage treasures. Learn how gamification and classic arcade games can create a fun and engaging environment, fostering connections and even sparking romance. Whether you’re a collector or just a fan of retro games, this episode is sure to delight and inspire. I've Got Cash - In this lively and humorous segment, we discuss the excitement of having cash on hand and the importance of playing it cool when making purchases. With references to iconic bands like Led Zeppelin, INXS, and Crosby, Stills & Nash, this conversation is both entertaining and nostalgic. Tune in to hear more about the host’s unique perspective on shopping and music. My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team. Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection. How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace. 52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age. The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments. Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity. How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers. Stop Apologizing: Embrace Venting Without Guilt discusses the importance of allowing people to vent without feeling guilty. Emphasize the need to stop apologizing unnecessarily and provide a safe space for expressing emotions, even if it includes profanity. Tune in to learn how to create an environment where venting is accepted and understood as a natural part of emotional release. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. Exploring Costa Rican Cuisine: Gallo Pinto and Seafood Delights embarks on a culinary journey through Costa Rica, sharing insights into the vibrant and flavorful world of Costa Rican cuisine. From the traditional breakfast dish, gallo pinto, to the fresh and delectable seafood, discover the unique ingredients and cooking techniques that make Costa Rican food so special. Whether you’re a food enthusiast or just curious about new flavors, this episode will tantalize your taste buds and inspire your next culinary adventure. Mastering Positive Escalation In Customer Support deep dives into the concept of positive escalation in customer support and prospecting. Learn how recognizing and praising exceptional service can build stronger relationships and enhance your customer pipeline. Discover practical tips for effectively communicating with supervisors and colleagues to ensure your feedback makes a lasting impact. Expert Customer Care Advanced Training Techniques Revealed suggests sophisticated skill sets required for top-tier customer service. Our discussion covers the differences between prospectors and customer care representatives, the application of neuro-linguistic programming in training, and the importance of a well-structured onboarding process. We also draw parallels between training in customer care and working out at the gym, emphasizing the need for continuous learning and adaptability. In this episode of “50 Tastes Of Gray,” we dive into the world of unlocking success in telemarketing with Richard Blank, an expert in international business and marketing. Tune in for an engaging conversation that blends food, life, and business, providing a perfect taste treat for you. From Northeast Philly to Costa Rica My Inspiring Journey is this snippet where we dive into the incredible journey of a dreamer (Richard Blank) from Northeast Philly who made his way to Costa Rica. Overcoming parental guilt and seizing a one-in-a-million opportunity, he married the girl of his dreams, started a successful business, and now shares his heartfelt story of happiness and humility. Tune in to hear about his adventures and the lessons he’s learned along the way. How I Met My Dream Girl in Costa Rica is a heartwarming passage from “50 Tastes Of Gray,” where Richard Blank shares a romantic tale of how a dreamer from Northeast Philly met his dream girl in Costa Rica. Arriving in August 2000, he was captivated by the beauty and charm of the women in Costa Rica. Among them was Grace Borbon, who worked at his friend’s restaurant. With a smooth approach, he courted her the old-school way, writing poems in Spanish and drawing cartoons, standing out from the crowd. Tune in to hear this enchanting love story and the journey that followed. We delve into the dynamics of relationships and the age-old question: Do opposites really attract? Richard Blank shares his experience of building a strong foundation with his dream girl, Grace Borbon, based on mutual interests, respect, and treating each other with kindness. He emphasizes the importance of being proud to be by her side and the power of comfortable silence in strengthening their bond. Tune in to explore the nuances of relationships and discover what truly makes them work. Guest Richard Blank discusses his unique experience of a city slicker from the United States navigating life in Costa Rica. Richard, a gringo in formal business attire, shares his humorous and insightful journey of adapting to a new culture. He reflects on the changes he’s undergone, including a light-hearted mention of his hair loss, and the support of his beautiful bride. Tune in to hear about the challenges and joys of living in Costa Rica as an expat. Stylish Travel Tips: Dress Smart Wherever You Go is about always looking good. Our mothers always told us to "wear clean underwear because you never know." In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys Why Nobody Calls Anymore: The Lost Art Of Communication - In this episode of “50 Tastes Of Gray,” we dive into the nostalgic and thought-provoking topic of why nobody calls anymore. Remember the days of calling someone’s house and asking if they could come out to play? Those days are long gone. Join us as we explore the lost art of communication, the shift from phone calls to texts, and the impact it has on our relationships. Tune in for a heartfelt discussion that will make you rethink how we connect with each other in the digital age. This Voice Message Always Gets Callbacks shows Matthew and Richard sharing foolproof methods to ensure your voice messages always get callbacks. Discover the secret behind leaving an irresistible message that compels the recipient to return your call. Join us as we discuss the psychology behind this technique, the art of leaving engaging voice messages, and why sometimes even telemarketers can be entertaining. Tune in for practical tips and a fun conversation that will change the way you think about voicemail. Phone Porn Man vs Food Porn Man explores the humorous and quirky idea of combining phone and food obsessions. Imagine a competition where participants munch on delicious food while trying to make phone calls and be understood at the same time. Join us for a fun and lighthearted discussion about the challenges of multitasking, the art of chewing gum while talking, and the hilarity that ensues when food and phone calls collide. Tune in for a unique and entertaining episode that will leave you laughing and craving more. #MultitaskingMadness #FoodVsPhone #ComedyPodcast #PhoneAndFoodChallenge #FoodPorn #PhoneObsession #Humor #ChewingAndChatting #HilarityEnsues #podcastfun Embrace Vulnerability: Key Entrepreneurial Insights delves into the importance of embracing vulnerability as an entrepreneur. Join us for an insightful conversation about the value of self-compassion, shedding unnecessary burdens, and the courage to face criticism. Richard Blank shares key entrepreneurial insights and parting thoughts that will inspire you to be kinder to yourself and make the most of your journey. Tune in for a heartfelt discussion that encourages you to embrace vulnerability and live life to the fullest. Just Say Matthew Sent You - In this episode of “50 Tastes Of Gray,” we offer a special bonus for our listeners. If you ever wanted to pick the brain of our guest, Richard, now is your chance! Just mention that you heard him on Matthew’s show, and you’ll get a free consulting session. Join us for an engaging conversation and take advantage of this exclusive opportunity to run your ideas by Richard. Tune in and become one of our bonus babies! Oh My! No Politics Allowed . In this episode of “50 Tastes Of Gray,” we discuss the importance of respecting leadership, regardless of political affiliation. We emphasize the value of loyalty to one’s team and the significant contributions of military veterans. We also touch on the negative impact of deliberate provocations and traps in social interactions. Apparently, according to my guest Richard Blank, I am Coolest Cat In Hawaii - Except For Don Ho. Quite a compliment! We share a delightful conversation filled with aloha spirit as Richard bids us adieu. We discuss the joy of podcasting, the art of bringing out the best in people, and pay tribute to the legendary Don Ho, a true Hall of Famer in Hawaii. In this episode of “50 Tastes Of Gray,” we wrap up with a heartfelt and enthusiastic farewell from our guest Richard Blank. He shares a lighthearted moment, praising Matthew’s humor with the phrase, “So Funny, Matthew’s My Boy!” Join us for a delightful episode filled with laughter and camaraderie. Mastering Fluency: The Journey Of A Language Learner is a journey to mastering fluency. We discuss the challenges of having an accent and how it can make you stand out, but also highlight the strengths of their grammar, vocabulary, and expressiveness. The conversation emphasizes that learning a second language requires discipline and structure, but it is also a valuable gift that can be enjoyed anywhere without the need for technology. Tune in to hear about the commitment and rewards of becoming fluent in a new language. Meeting My Heroes: Fueling My Passion For Success shows Richard Blank sharing the exhilarating experience of meeting his heroes and receiving their validation. He reflects on how hearing “you got something, kid” from industry icons serves as a powerful checkpoint, far more impactful than praise from family and friends. This recognition fuels his passion and determination to keep pushing forward, proving that the market sees his potential. Tune in to hear how meeting his heroes has motivated Richard to go the extra mile in his journey to success. Grateful Reflections: The Power Of True Friendship is heartfelt. Richard Blank reflects on the power of true friendship and the importance of gratitude. He shares how the unwavering support, confidence, and love from his friends have shaped his journey. Despite his success, returning home reminds him that he is still the same person his friends knew back in 1987. The bonds formed through shared experiences, laughter, and tears have created a beautiful story of growth and loyalty. Tune in to hear his touching tribute to the friends who have always been there for him. Winter Wonderland Getaway: Rockies vs Alps Adventure is where I, Matthew Gray, ask Richard where he'd like to travel. He replied with something quite different than Costa Rica where he's living. He reminisces about his ideal winter getaway, contrasting the Rockies and the Alps and describes the charm of a mountain village during wintertime, with the comforting smell of wood burning in fireplaces, warm stores filled with the scent of cinnamon, and the joy of sledding and ice skating. The conversation explores the allure of both the Rockies and the Alps, ultimately leaning towards the Rockies due to personal connections. Tune in to experience the magic of a winter wonderland adventure and the nostalgic memories it brings. Be Home By Six... See Ya! is a short clip reflecting on how technology and social media have changed childhood nurturing. We discuss the importance of balancing screen time with real-life experiences and the value of those precious moments spent outdoors and with family. Join us as we reminisce about the good old days when being home by six for dinner was the norm. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. What if your voicemails actually made people want to call you back? In this Short, Matthew and Richard reveal a proven method for leaving voice messages that trigger curiosity and response. Learn the subtle psychology behind tone, timing, and delivery — and why even telemarketers could teach you something about charm. It’s fast, fun, and guaranteed to level up your phone game. Mastering a second language is more than just memorizing words — it's a journey of structure, discipline, and self-discovery. In this conversation, Richard Blank shares how accents can be both a challenge and a unique strength, and why fluency is a rewarding gift that needs no tech to enjoy. Tune in for insight, humor, and motivation for anyone nav Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MatthewGray #50TastesOfGray #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

She’s all smiles, playful vibes, and irresistible charm. This cute egirl brings her sweet energy and flirty attitude to the screen, keeping things light, fun, and oh-so-watchable. Whether she's chatting, teasing, or just being effortlessly adorable, you won’t want to take your eyes off her.

I’m all dressed up and in the mood to hang out—just you and me. I love connecting, laughing, and keeping things light and playful. Whether it's a wink or a cheeky moment, I’m here to brighten your screen. Let’s make it fun together.

Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. https://youtu.be/mvUa8fLuv9k https://youtu.be/DvQOfvPrpTg https://youtu.be/8BgvA-3mnbc https://youtu.be/l8o_8hl5fXQ https://youtu.be/1f1dVEf7TNo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. https://youtu.be/mvUa8fLuv9k https://youtu.be/DvQOfvPrpTg https://youtu.be/8BgvA-3mnbc https://youtu.be/l8o_8hl5fXQ https://youtu.be/1f1dVEf7TNo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. https://youtu.be/mvUa8fLuv9k https://youtu.be/DvQOfvPrpTg https://youtu.be/8BgvA-3mnbc https://youtu.be/l8o_8hl5fXQ https://youtu.be/1f1dVEf7TNo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. https://youtu.be/mvUa8fLuv9k https://youtu.be/DvQOfvPrpTg https://youtu.be/8BgvA-3mnbc https://youtu.be/l8o_8hl5fXQ https://youtu.be/1f1dVEf7TNo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. https://youtu.be/mvUa8fLuv9k https://youtu.be/DvQOfvPrpTg https://youtu.be/8BgvA-3mnbc https://youtu.be/l8o_8hl5fXQ https://youtu.be/1f1dVEf7TNo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield. I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29 Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/. How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here. The show is recorded "live-to-tape," so there's no telling what will happen. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Building Team Culture Through Personal Connection and Trust In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with. Losing the Connection: COVID's Impact on Workplace Culture Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture. The Honor of Sharing a Meal Abroad and Old-School European Adventures been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with. https://youtu.be/vDP0jkjcu4A https://youtu.be/e0Yvs2GvC_w https://youtu.be/aQUWqB-D7zs https://youtu.be/EEXdF1z7LTY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield. I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29 Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/. How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here. The show is recorded "live-to-tape," so there's no telling what will happen. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Building Team Culture Through Personal Connection and Trust In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with. Losing the Connection: COVID's Impact on Workplace Culture Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture. The Honor of Sharing a Meal Abroad and Old-School European Adventures been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with. https://youtu.be/vDP0jkjcu4A https://youtu.be/e0Yvs2GvC_w https://youtu.be/aQUWqB-D7zs https://youtu.be/EEXdF1z7LTY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield. I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29 Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/. How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here. The show is recorded "live-to-tape," so there's no telling what will happen. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Building Team Culture Through Personal Connection and Trust In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with. Losing the Connection: COVID's Impact on Workplace Culture Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture. The Honor of Sharing a Meal Abroad and Old-School European Adventures been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with. https://youtu.be/vDP0jkjcu4A https://youtu.be/e0Yvs2GvC_w https://youtu.be/aQUWqB-D7zs https://youtu.be/EEXdF1z7LTY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield. I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29 Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/. How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here. The show is recorded "live-to-tape," so there's no telling what will happen. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Building Team Culture Through Personal Connection and Trust In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with. Losing the Connection: COVID's Impact on Workplace Culture Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture. The Honor of Sharing a Meal Abroad and Old-School European Adventures been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with. https://youtu.be/vDP0jkjcu4A https://youtu.be/e0Yvs2GvC_w https://youtu.be/aQUWqB-D7zs https://youtu.be/EEXdF1z7LTY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield. I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29 Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/. How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here. The show is recorded "live-to-tape," so there's no telling what will happen. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Building Team Culture Through Personal Connection and Trust In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with. Losing the Connection: COVID's Impact on Workplace Culture Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture. The Honor of Sharing a Meal Abroad and Old-School European Adventures been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with. https://youtu.be/vDP0jkjcu4A https://youtu.be/e0Yvs2GvC_w https://youtu.be/aQUWqB-D7zs https://youtu.be/EEXdF1z7LTY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Not Quite After Midnight Podcast. Special guests Tony Selimi and Richard Blank. October 13th, 2022. I would like to thank my wonderful guests, Tony Jeton Selimi and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Tony is an Internationally Award-Winning Life Strategist and Business Coach Specializing in Human Behavior, Leadership Development, and Maximizing Business and Human Potential. Find out more about him on his website: https://tonyselimi.com. How will these two mesh during the show? What will they find out they have in common? What about their differences? You're in the right place to find out. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Defining Moments: Inner Battles, Priorities, and Leadership During COVID Because it's not those battles that we fight on the outside. It's those that we fight within ourselves that defines who we become. Very good. And so also you see your priorities if you're about to lose everything. It's like if your house is burning, what's the one thing you run in and grab? Is it your photographs, your dog? I don't know. But you realize you could lose everything if I could just keep one thing. And I don't know, it grounds you. During COVID, there were a lot of individuals that I had extremely high expectations on and they disappointed me so. And then you had other individuals that really stepped up the plate. showed leadership didn't surprise me I always knew they had it in them but really Following Intuition and the Magic of Science and Spirit Sometimes I think about falling in love. I believe in metaphysics. I believe in certain sort of things we can't explain and can't control. And so a lot of this stuff, I believe, is just your intuition, your tingles, your sixth sense that kicks in. And so I like to put a little bit of magic dust on some of these thoughts to see if there's any sort of things out there that are assisting me and getting me there, like stars being aligned, in a sense. I believe totally in that, Richard. It's, you know, it's that intuition, that very strong intuition that I had since I was a child. You know, what I haven't shared, it's like, you know, I was in hospital for almost like two years in a life support machine at the age of eight. But when I was born, my parents were told by the spiritual teacher that they used to go saying he's going to be a master healer, he'll go around the world and do all the work that I'm doing now. But, you know, for me, it was a hoo-ha thing. But one thing I always love to learn, it's understanding science and spirit. https://youtu.be/AFrvqkudDGM?si=QYEizMROzglOO0Ee https://youtu.be/SK4haXsWuTg https://youtu.be/bJAcnvLm1Tw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not quite after midnight podcast, Bil Hatch, Tony J. Selimi, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Over the last 30 years, Tony J. Selimi has helped individuals from all professions, including A-List celebrities, royals, senior executives, business owners, entrepreneurs, corporate clients, global leaders, politicians, doctors, lawyers, bankers, speakers, coaches, and authors to achieve their aspirations and go from where they are to where they know they want to be. Tony’s vast knowledge, experience and perspective from working with clients in various industries and professions allows him to effectively and efficiently assist you get unstuck and provide you with a unique, individual and targeted integrated coaching and mentoring approach to achieving results at times of doubt, forced change, fear of the unknown and uncertainty. As your coaching partner he will help you unleash your magnificence, excel and empower yourself in all critical areas of life, and live fulfilled, authentically and freely on your terms. Organizations seek his expertise to boost productivity, performance, profits and overall employee wellbeing. Some of the world’s top CEOs have sought his expertise to help them increase shareholder value by focusing on and leveraging their strengths, innovation, and successes. Unleash Your Brilliance. Elevate Your Business. Embody Fulfilment. In the fast-paced worlds of leadership, entrepreneurship, and influence, even the most accomplished individuals face moments of doubt, disconnection, and stagnation. You may find yourself at a crossroads—where purpose fades, pressure mounts, and clarity feels out of reach. Whether you’re a CEO navigating complex business transformations, a founder scaling under stress, or a public figure battling internal battles behind the spotlight—these silent challenges impact not just performance, but your health, relationships, and legacy. This is where Tony J. Selimi steps in. A globally recognised human behaviour expert, board-level advisor, award-winning author, and transformational life and business strategist, Tony specialises in assisting high-level leaders rise from crisis to clarity, confusion to confidence, and burnout to breakthrough. No matter where you are in the world, Tony is available for both virtual and in-person sessions. He is committed to focusing you on achieving your personal, relational, financial, business, and professional goals. Ready for your breakthrough? Book a transformative coaching or business strategy session with Tony today by emailing info@tonyselimi.com. Discover how to unlock your fullest potential, purpose, and profits and start thriving in every aspect of your life with clarity, confidence, and certainty. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Notquiteaftermidnightpodcast #BilHatch #TonyJSelimi, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

今回は、LGノートパソコンで使用できる画面録画ソフトと、実際にLGノートパソコンで画面録画を行う方法についてご紹介します。 画面録画ソフト：WonderFox HD Video Converter Factory Pro 画面録画ソフトのダウンロード先： https://www.videoconverterfactory.com/dl/products/hdpro.html 関連記事： https://www.videoconverterfactory.com/jp/tips/how-to-screen-record-on-lg-laptop.html

今回の動画では、HUAWEIのパソコンを初めて使用するユーザーのために、画面録画を行う方法を簡単に紹介します。 画面録画ソフト：WonderFox HD Video Converter Factory Pro 画面録画ソフトのダウンロード先： https://www.videoconverterfactory.com/dl/products/hdpro.html 関連記事： https://www.videoconverterfactory.com/jp/tips/screen-record-on-huawei-laptop.html

nothing special

I honestly can’t stop smiling when I’m on cam—it’s like my happy place 💖 Whether I’m laughing at something silly in chat or just vibing with my favorite viewers, every moment feels so fun and flirty. I love the energy, the connection, and that cheeky little spark we share through the screen 😘 Some nights are wild, some are sweet, but every session is uniquely us. I feel confident, sexy, and totally myself—and it’s even better when I get to make you smile too. Your sweet comments, playful vibes, and support make it all worth it. Can’t wait to see you in my room again soon 🥰 Let’s keep making memories, one laugh and wink at a time! #CamGirlVibes #FeelingCute #LaughingOnCam #FlirtyAndFun #CutieOnCam #HappyVibesOnly #CamLife #OnlineBabe #SpicyAndSweet #LiveLaughLove #ComePlayWithMe #SweetButSassy #InMyZone #GoodVibesOnly #YourFavGirl

この動画では、Windows 10で全画面を録画する方法を展示いたします。 【関連記事】 https://www.videoconverterfactory.com/jp/record-video/windows10-record-full-screen.html 【使用ソフト】 WonderFox HD Video Converter Factory Pro 【無料ダウンロードはこちら】 https://www.videoconverterfactory.com/jp/dl/tips/hdpro.html

I AM BLACK UNDER NOSE LUNACY FOR SUGGESTING MOTHER TO PURCHASE BIGGER SCREEN TELEPHONE due to her macula retina problems https://ausertimes.blogspot.com/2025/03/i-am-black-under-nose-lunacy-for.html I AM BLACK UNDER NOSE LUNACY FOR SUGGESTING MOTHER TO PURCHASE BIGGER SCREEN TELEPHONE

I AM BLACK UNDER NOSE LUNACY FOR SUGGESTING MOTHER TO PURCHASE BIGGER SCREEN TELEPHONE due to her macula retina problems https://ausertimes.blogspot.com/2025/03/i-am-black-under-nose-lunacy-for.html

このビデオではクロップ編集によってWindowsパソコンでVR動画の2画面を1画面にする方法を解説します。 関連記事：https://www.videoconverterfactory.com/jp/edit-video/vr-video-two-screen-to-one.html 初心者向けの動画編集ソフト「WonderFox HD Video Converter Factory Pro」を無料で使ってみる： https://www.videoconverterfactory.com/jp/dl/tips/hdpro.html

今回は、NECのノートパソコンで使用できる強力なソフトを使って画面録画を行う方法を紹介しますので、ぜひ参考にしてください。 動画形式変換ソフトのダウンロード先： https://www.videoconverterfactory.com/dl/products/hdpro.html 関連記事： https://www.videoconverterfactory.com/jp/tips/how-to-screen-record-on-nec.html

今回では、富士通のあらゆるノートパソコンで画面録画する方法を紹介します。 画面録画ソフトのダウンロード先： https://www.videoconverterfactory.com/dl/products/hdpro.html 関連記事： https://www.videoconverterfactory.com/jp/tips/how-to-screen-record-on-fujitsu-laptop.html

Microsoft Edgeの画面を録画したい方のために、具体的な方法をわかりやすく紹介します。 動画形式変換ソフトのダウンロード先： https://www.videoconverterfactory.com/dl/products/hdpro.html 関連記事： https://www.videoconverterfactory.com/jp/tips/microsof-edge-screen-recorder.html

In this video, Suhyun An shares the 5 common postural issues that Chiropractic BioPhysics (CBP) can help correct, improving your overall spinal health and well-being. Poor posture isn't just about looking slouched; it can lead to serious discomfort and long-term health issues. Suhyun discusses each postural issue in detail and explains how CBP’s scientifically backed techniques can provide lasting solutions. Here are the five postural issues covered: Forward Head Posture: Often caused by excessive screen time, leading to neck strain and headaches. Rounded Shoulders: A result of poor posture, contributing to a hunchback appearance and breathing problems. Anterior Pelvic Tilt: This imbalance can cause lower back pain and poor posture. Scoliosis: A sideways curvature of the spine that affects movement and causes pain. Flat Back Syndrome: When the spine loses its natural curve, leading to discomfort and stiffness. With the help of CBP, you can achieve better posture, alleviate pain, and improve your quality of life. If you’re experiencing any of these issues, don’t wait for them to worsen—take action today! 🔔 Don’t forget to subscribe for more helpful tips on health and wellness! #CBP #ChiropracticBioPhysics #PostureCorrection #ForwardHeadPosture #RoundedShoulders #PelvicTilt #ScoliosisTreatment #FlatBackSyndrome #SpinalHealth #PostureTips #WellnessJourney

At Lakeside Shopping Centre’s bustling entertainment area, two maintenance workers are elevated on a scissor lift MEWP (Mobile Elevating Work Platform) as they meticulously inspect and service the large outdoor display screen outside the Vue Cinema. Despite the screen remaining operational and broadcasting vibrant advertisements to passersby, the pair work with precision and focus, ensuring minimal disruption to its functionality. Clad in high-visibility jackets and safety harnesses, the men carefully check wiring, replace faulty components, and clean the surface to maintain the screen’s high definition. Their efforts underscore the importance of regular maintenance in keeping such prominent digital installations running seamlessly while working safely at height with powered access in a high-traffic area. https://www.lakeside-hire.co.uk/

The Portable Home Theater Projector allows you to watch your favorite films and shows anywhere, projecting onto an impressive 60 to 120-inch screen, transforming any space into a mini cinema. Crafted from a blend of high-quality materials, it features a robust plastic casing that ensures durability and lightweight portability, advanced optics for crisp image clarity, and a specialized lens designed for optimal brightness and color accuracy. With an integrated speaker system made of compact acoustic materials, this projector delivers immersive sound. The device also incorporates advanced cooling solutions, utilizing aluminum elements for heat dissipation, ensuring it operates efficiently while you enjoy your cinematic experience. Please like, share, subscribe and visit our website. Thanks For Watching. www.oceanblueways.com/shop

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

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