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Okay, individual riders — assuming you're actually moving with stock parts, now is the right time to fix that! Whether you're tearing through the roads of India or cruising on the thruways, the right motorcycle accessories can improve things greatly. Better speed, smoother handling, and let’s be honest—a whole lot more style. And the best part? You can grab Yamaha motorcycle parts, Suzuki parts, Honda motorcycle parts, and Royal Enfield accessories online at the best prices in India!
First up—the performance exhaust. If you’re still running that factory-fitted exhaust, you’re missing out. A premium exhaust doesn’t just make your ride sound like a beast, it also shaves off weight and boosts horsepower. Brands like Akrapovic, Arrow, and SC-Project make some of the best options out there. Whether you're on a Honda, Suzuki, or Yamaha, swapping that stock exhaust for a high-performance one will change the way you ride, especially on India’s roads.
Now, let’s talk high-performance wheels—lighter, stronger, and perfect for slicing through traffic. If you want faster acceleration and sharper turns, this is the move. Pair them with carbon fiber parts, and you’ve got a motorcycle that looks as good as it performs. These parts don’t just add style; they actually make your bike more stable and nimble. Perfect for handling those unpredictable Indian roads!
Suspension—underrated but crucial. India’s roads can be rough, and a premium suspension setup means fewer shocks and more comfort. Whether you ride a Royal Enfield or a Honda, this is one of the best motorcycle accessories you can invest in. And if you like that aggressive, race-inspired stance, rear set accessories will give you more control and a sportier riding position.
Let’s be real—motorcycle mods aren’t just about performance. It’s about riding with confidence, feeling that raw power, and looking damn good while doing it. Whether you need Honda bike parts, Suzuki parts, or Yamaha motorcycle parts, you can grab them online and get them shipped anywhere in India.
At Bikegear.in, we’ve got motorcycle parts, premium exhausts, and accessories at unbeatable prices, all delivered straight to your door. Need help picking the right gear? Hit us up at +91 9610311313 for riding gear. Order now at www.bikegear.in and ride like you mean it!
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If you're all about speed, style, and serious protection, then the Alpinestars Supertech R Vented MM93 Replica Boots are calling your name! Designed for riders who don’t mess around, these Alpinestars boots pack everything you need for high-performance racing. Whether you're hitting the track or dominating the streets of India, these riding boots bring the perfect combo of safety, comfort, and that bold Marc Marquez-inspired style.
Let’s talk protection—because wiping out at high speed isn’t fun. These mens riding boots come with replaceable TPU toe sliders, so you can push your limits without worrying about wear and tear. The inner ankle brace locks your foot in place, giving you rock-solid support when you're leaning into those sharp corners. And if things get wild, the external heel protection has your back (or, well, your feet). Whether you're a track junkie or a weekend warrior in India, these Alpine Star boots have got you covered.
Riding in the heat? No problem. The vented airflow system keeps your feet cool even during those scorching rides through India. Nobody wants sweaty, uncomfortable feet messing with their focus, so these riding boots keep things breezy. Plus, they’re super lightweight, meaning you can move freely without feeling like you're dragging bricks on your feet. Whether you're looking for riding boots for women or men, these are built for serious riders who want top-tier comfort.
Now, let’s talk style. These Alpinestars boots come in a Marc Marquez replica red, white, and black colorway, making sure you stand out while tearing through the streets of India. They’re sleek, aggressive, and designed for riders who want to look as fast as they feel. If you ride a high-performance motorcycle, these riding boots complete the look.
In India, riders know that good gear makes all the difference. The Alpinestars Supertech R Vented MM93 Replica Boots bring top-tier performance, insane comfort, and pro-level safety—all in one killer package. Whether you're after mens riding boots or riding boots for women, these boots are built for the thrill-seekers of India.
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If you’re into off-roading or long motorcycle rides through dusty areas, you know how important it is to have the right gear. That’s why I swear by the Leatt Velocity 4.5 goggles for my LS2 helmet. These goggles are straight-up bulletproof, anti-fog, and have a dust/dand blocking feature. They're perfect for the kind of rough, dusty rides you’ll often find in India. Seriously, if you're all about riding on trails or riding through those long, sun-soaked highways, these are a must-have.
So why did I pick the Leatt Velocity 4.5 for my LS2 helmet? Simple. Comfort and clear vision. The clear lens lets me ride at night without having to squint like I’m in a fog. I even took off the visor for that cool MX look. It gives me awesome wide visibility and the anti-slip strap keeps it snug. Plus, with 83% light transmission, I’m never left in the dark, whether it's early morning or sunset rides.
Now, you might be wondering, why not go with the Leatt Velocity 6.5 for my LS2 helmet? Well, the 6.5 is a bit bulkier, designed for more hardcore MX/enduro helmets like Bell, which offer a wider viewing area. The 6.5 has a bunch of extra features like dual-density foam, easy clip-in clip-out lenses, and a removable nose guard. But for me, the 4.5 is just the right fit—clean, functional, and performance-driven.
Both the Leatt Velocity 4.5 and 6.5 goggles are military ballistic impact standard certified, which means they’ve been tested to handle some serious hits. In India, where the terrain can be unpredictable, you need goggles that can take a beating and still protect you.
While you're looking for motorcycle helmets in India, everything no doubt revolves around getting the right fit. Whether you're after a full-face helmet, Off Road Helmet or open face helmet for most extreme security, an open-face helmet for that blustery feel, or a rough terrain helmet for those unpleasant paths, you need something that works with your style and guards you. The Leatt Speed 4.5 is a strong decision to coordinate with any of these top notch helmets.
So if you're on the hunt for premium helmets and gear, check out Bikegear.in for the best deals. With fast delivery across India, it’s never been easier to get your hands on top-notch helmets and accessories. Got questions? Call us at +91 9610311313 for all your riding gear or +91 9079555006 for spare parts. Head over to www.bikegear.in and grab yours today!
Father was in Moscow and in other parts of Russia he stated prior to hospitalisation in 2022 https://ausertimes.blogspot.com/2025/03/father-was-in-moscow-and-in-other-parts.html
Duterte directed toward me in year 2011 ON PHILIPPINES DUE TO VLADIMIR PUTIN'S INFLUENCE AND(PUTIN PULED DUTERTE ON THE SIDE ANY FLEW ONE TO MOSCOW IN 2008 - DEMANDED FROM ONE HIS INVOLVEMENT IN CRIME AGAINST ME THROUGH HOSPITALISATION OF MY FATHER) WHO LISTED HIMSELF IN 2008 AS THE MAIN ORGANISER OF FATHER'S DEATH BED HOSPITALISATION(SERBIAN ANIMALS DAYDREAMED IN MY FACE ABOUT GETTING BACK AT ME FOR LOSS OF THEIR FATHERS CRIMINALS THROUGH MURDER OF MY FATHER SINCE 2000 WHEN MILOŠEVIĆ WAS TAKEN TO HAGUE - HIS BROTHER AND FAMILY ISSUED ME DEATH THREATS SAME AS WHAT BECAME CASE OF KARAĐIĆ - IN 2008 PUTIN DEMANDED ENTIRE RESPONSIBILITY FOR CRIME AGAINST FATHER), A VERY SIMILAR THREATS AS TO THOSE I RECEIVED FROM RUSSIANS AND SERBS.
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When life throws responsibilities your way, you might feel like snoozing through it all. But when your motorcycle calls, there’s only one answer—gear up and ride! Whether you're hitting the highways of India or riding through the city, having the right riding gear is non-negotiable. Also, learn to expect the unexpected. You can now search for top-quality motorcycle gear online at the best costs, with conveyance accessible the whole way across India.
Your bike isn't simply a machine — it's an expansion of you. All in all, why settle for anything short of the best with regards to security and style? A strong riding coat is an unquestionable necessity, protecting you from wind, dust, and unforeseen falls while keeping you looking sharp. Whether you really want a lightweight summer choice or a colder time of year right jacket to handle the crisp rides in North India, the right coat has a significant effect.
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Nothing beats the feeling of knowing you’re safe on the road. A well-fitted motorcycle riding jacket paired with top-tier riding gear keeps you protected whether you’re weaving through Indian traffic or taking on long-distance rides. From reinforced padding to impact protection, quality gear is your best bet against unexpected surprises on the road.
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Explore Riding Gear Myths for Ultimate Protection and Comfort
Okay, we should get up some free from the most widely recognized riding gear legends, particularly assuming that you're riding on your bike in India. Whether you're zooming through occupied roads or going for a long ride, the right stuff is critical to ensure you're protected and comfortable. What's more, the greatest aspect? You can snatch this gear at sweet costs and have it conveyed directly to your entryway in India.
Here is a fantasy that necessities to go: ""Expensive helmets = better safety"" false by any means! The way to somewhere safe and secure is ensuring your head protector fits appropriately and satisfies well-being guidelines. You don't have to drop an enormous measure of money on an extravagant brand. Whether you're riding a Victory or another strong motorcycle, simply ensure it fits right, and you're all set.
Now, let’s talk gloves. A lot of people think, ""Gloves are for winter or cold weather only,"" but that’s totally wrong. Even in hot weather, gloves are essential! Not only do they give you a better grip on your motorcycle, but they also keep your hands protected. If you’re in India, where the weather can get pretty wild, wearing gloves is a smart move. Whether you're in need of winter riding gloves or all-season ones, they’re a must to stay comfortable and in control.
What about jackets? Here is another fantasy: ""You needn't bother with a riding coat for insurance."" Not a chance! A decent bike riding jacket doesn't simply look cool — it's there to safeguard you. Whether it's a relaxed ride or you're truly stretching your bicycle to the edges, you really want a coat that safeguards you from effects and scraped spots. In India, where streets can be eccentric, wearing the right coat that guards you without compromising comfort is fundamental.
The main concern? No doubt, premium riding gear could cost somewhat more, however it's absolutely worth the effort. An motorcycle riding jacket or a strong sets of gloves will make your ride such a ton better, and all the more significantly, more secure.
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Buy Top Brand Bike Accessories at Bikegear.in
Girls are all about making sure their look is on point, and boys? Well, they’re busy making sure their motorcycle’s ready to tear it up on the road! The priorities might be different, but the thrill of having the perfect gear is the same. Whether you want your motorcycle to look amazing or you’re focused on performance, Bikegear.in has got you covered with top brand bike accessories that’ll totally transform your ride.
In India, motorcycles are more than just a way to get around—they’re a lifestyle. That’s why we’ve got everything you need to make your ride both stylish and powerful. Looking for bike accessories that’ll turn heads? We’ve got the best bike lights, bike stands, and two-wheeler accessories to make your motorcycle stand out wherever you go. From those nighttime rides to sunny morning adventures, we’ve got all the gear you need to be ready.
Performance is key, and we know that’s what you’re after. Whether you're after new bike parts to keep things running smoothly or you’re looking to customize your ride for some extra power and style, you’ll find exactly what you need here. Premium bike accessories from top brands are the way to go, and we’re bringing you the best deals in India. Don’t settle for average—get the accessories that are built to perform.
If you're looking to give your bike an aggressive, race-inspired tone, check out our range of exhaust systems. With brands like Akrapovic, you can expect that profound, strong sound that will make your motorcycle thunder like a monster. Arrow exhausts, then again, will give you a sharp, forceful snarl, ideal for track-prepared flows. Anything that sound you're going for, these superior exhausts are made to match the power in the engine of your bike.
What's more, hello, we as a whole realize looks matter as well. Along these lines, on the off chance that you're searching for those last little details like motorcycle lights or a la mode motorcycle stands, we have what you want to make your ride as cool as could really be expected. Whether you're riding through the roads of India around evening time or just stopped up with your team, our motorcycle lights will help you stick out and remain safe.
At Bikegear.in, we’re all about giving you the best quality bike accessories at unbeatable prices. Whether you’re hunting for the latest bike parts or looking to add some serious style to your two-wheeler, we’ve got it all. And with fast delivery across India, you can get your hands on the gear you need without waiting forever.
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Find the Path of Freedom with The Rider’s Prayer
When you're on the road, there’s a certain feeling that every rider can relate to—freedom. It’s the sense of connection with the wind, the sun, and the open road ahead. The Rider’s Prayer is a reminder of this journey, and how we can ride with light, grace, and freedom. Whether you’re riding through the scenic roads of India or tackling winding trails, this prayer serves as a guide to keep your ride safe and inspired.
1️⃣ Sunlit Paths: Let every journey be brightened by the sun. In India, where the days are long and warm, riding under the sun fills you with energy and a sense of adventure. Embrace the warmth and light as it guides your way forward.
2️⃣ Delicate rain: The downpour can at times be a test, but on the other hand it makes your way ahead. In India, where downpour showers revive the scene, riding through the rain brings a feeling of lucidity. The rain could dial you back, however it likewise wakes you up to the excellence of the journey.
3️⃣ Winds of Freedom: Feel the wind right in front of you, it's your sidekick through each ride. In India, where the winds are continuously transforming, you'll see the way they push you forward, providing you with that surge of opportunity as you explore through the roads and open country.
4️⃣ Angels at Every Turn: The Rider’s Prayer asks for guidance through every twist and turn. In India, with its busy roads and unexpected challenges, this prayer is a reminder that there’s always a guiding hand—whether it’s the safety of your riding gear or the awareness that comes with experience.
5️⃣ Eagle’s Vision: The street ahead consistently holds new levels to prevail. In India, whether you're riding through the mountains or across the fields, let your motorcycle provide you with the vision of a bird, taking off higher and pushing limits.
6️⃣ Moonlit Safety: Night rides can be similarly essentially as exciting as daytime ventures, and in India, the twilight streets give a feeling of harmony and security. There’s something about riding under the moonlight that makes every journey feel protected.
The Rider’s Prayer is a reminder to embrace every part of your journey. Whether you’re riding across the busy streets of India or exploring its quiet corners, remember to ride with grace and freedom. Each twist in the road is an opportunity, and each moment spent on your motorcycle is a blessing.
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The Akrapovic exhaust truly moves forward your ride. Stock exhausts? They're fine, however they keep down your motorcycle’s potential. The Akrapovic system opens things up, giving you that extra oomph you crave. You’ll notice improved throttle response and a smoother ride, no matter where you're riding in India. It’s the kind of power you’ll feel every time you hit the gas.
And let’s talk about weight—this exhaust is built for speed. Traditional exhaust systems are heavy and bulky, but not this one. The Akrapovic exhaust is designed to be lightweight, which means better handling and a more agile ride. Whether you're zipping through the busy streets of India today or taking on some serious curves, you’ll notice how much quicker your motorcycle feels with the Akrapovic system in place.
But don’t think this exhaust just performs well—it also gives your motorcycle a killer look. It's got that sleek, aggressive style that fits perfectly on any ride. If you want your bike to stand out in India, the Akrapovic exhaust will turn heads wherever you go.From the second you fire up the motor, it'll be almost impossible to miss the great presence of your motorcycle exhaust.
The sound? Goodness definitely, it has that upgraded tone you've been looking for. Disregard the dull murmur of stock exhausts — the Akrapovic system brings an intense, strong snarl that tells everybody you intend to take care of business. It's the sort of sound that will make you need to turn the choke just to hear it thunder.
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Assuming that you're prepared to ditch that boring stock exhaust and get some serious commotion and power out of your motorcycles, changing to a superior exhaust is the move. Whether you're riding down the roads of India or stretching your motorcycle to the edge on a track, premium exhausts will thoroughly change the game. And the best part? You can snag these exhausts at killer prices with delivery straight to your door in India.
Stock exhausts are fine if you’re looking for something quiet and low-key, but if you want your ride to really turn heads, it’s all about that premium sound. Think Akrapovic with its smooth and deep bass, or Arrow with its raw, race-inspired tone. Premium exhausts like these add a whole new level of sound to your motorcycle, whether you’re on a Triumph or any other high-performance machine. Get ready for a roar that matches the power of your ride.
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Weight is another biggie. Stock exhausts are often heavy and bulky, which can mess with your bike’s handling. Premium exhausts are all about shedding that extra weight, using lightweight materials like titanium and carbon fiber to make your bike feel quicker and more nimble. If you’re in India, where the roads can be a challenge, that lighter exhaust makes all the difference.
And hey, we all know that looks matter. Premium exhausts aren’t just about sound and performance—they also look way cooler. Stock systems can be a bit, well, boring. Yet, with premium exhausts, you get smooth, smart plans that right away step up your motorcycle's tasteful. Whether you're shaking a Victory or another high-performance machine, these exhausts give your motorcycle a more forceful, race-prepared vibe.
Without a doubt, premium exhausts could cost a touch more than stock, yet trust me, they're worth each penny. In India, where riders are all about style and performance, a premium exhaust is the perfect investment to make your ride stand out.
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【Summary】
Going to visit the temples and shrines in Kyoto! This time, we’ll travel to Kyoto.
We'll see 7 incredible temples and shrines and the best parts of them!
【Contents】
00:00 Intro
00:13 ①Nanzenji Temple
02:29 ②Kiyomizudera Temple
04:58 ③Tenryuji Temple
06:43 Togetsukyo Bridge & Bamboo Forest
08:20 ④Gioji Temple
10:05 ⑤Ginkakuji Temple
12:43 Tips for Traveling in Kyoto
13:06 ⑥Fushimi Inari Shrine
16:16 ⑦Ryoanji Temple
18:04 Outro
【5 Best Videos from YOUR Life Tokyo】
・A Japanese Reaction | "What my trip to Japan was like" - Jaiden Animations
https://youtu.be/V33RwbZeQmc
・【Asakusa, Tokyo Street Food】7 Amazing Foods in Asakusa with Ａ Japanese!
https://youtu.be/U3AYZNmWq48
・【Manga Cafe in Tokyo】Let’s Relax & Enjoy Spending a Night at a Manga Cafe!
https://youtu.be/dJ5ODCGz_c8
・Top 10 Most UNBELIEVABLE Food Vending Machines in Tokyo, Japan!
https://youtu.be/9oLxKfObZdE
・【Eating | Japanese 7 Eleven】15 Foods A Japanese Recommends!
https://youtu.be/hD1QzWQkEiU
【Hashtags】
#templesandshrinesinkyoto #japanesetemplesandshrines #templesinkyoto #shrinesinkyoto #triptokyoto
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At the point when you're out and about, having the best insurance and lucidity while riding is fundamental. Motorcycle helmet visors are one of the main adornments for guaranteeing that your ride is both protected and agreeable. With online shopping turning out to be progressively famous, you can now find the best prices for high-quality motorcycle helmet visors, all suitable for conveyance across India.
In India, motorcycle helmets are an unquestionable requirement, and picking the right visor can have a significant effect. Whether you're riding through bright roads or handling evening rides, a helmet with sun visor insurance will guard your eyes from the brutal daylight while likewise offering full perceivability. These visors are intended to lessen glare and give maximum clarity, permitting you to zero in out and about ahead.
When shopping online, you’ll find that price in India for motorcycle helmet visors vary. It’s important to find the best deals without compromising on quality. With a wide selection of visors available, it’s easy to shop from the comfort of your home and choose the right visor that matches your needs. From clear to tinted visors, you can find a range of options that suit different weather conditions.
Motorcycle helmet visors aren’t just about protection; they’re also about enhancing your overall riding experience. Along with visors, you’ll also need to keep your motorcycle in top condition. That’s where motorcycle parts and gear come in. The right gear, such as protective gloves, jackets, and boots, plays a crucial role in ensuring your safety. In India, many riders look for the best motorcycle gear to stay protected on their journeys.
With regards to motorcycle helmets, it's vital to choose the right helmets with the right visor to suit your riding style. Whether you incline toward a full-face helmets or a particular choice, you can without much of a stretch find helmet visors visors that give both comfort and style. With a visor that is not difficult to trade out, you can guarantee that your helmet stays in top condition for longer rides across India.
Shopping online in India gives you admittance to many helmet visors and accessories. From premium brands to reasonable choices, you can constantly track down something that accommodates your financial plan. The best part is that internet based stages offer serious costs, assisting you with saving while at the same time guaranteeing your motorcycle helmet is outfitted with the best protection.
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🔗Links to Purchase: http://PenimasterX.com
i went ahead and actually purchased so much weight it is almost kilograms or i think a very common mistake that a lot of people do is actually how's going boys and girls in today's video i'm gonna do something ridiculous and i'm going to unbox the penimaster weight extender now i went ahead and did a complete overkill here with the PeniMaster weight extender i went ahead and actually purchased so much weight it is almost six and a half kilograms or i think 13 pounds i don't know how much is that in us units so today i'm gonna unbox it it's a brand new device that costs five almost 600 bucks to buy and i wanted to buy it because i wanted to experiment more with penis hanging or stretching with weights and not only that but i also want to do it for a short period of time so instead of stretching for many hours during the day i want to try and stretch heavily for just one hour per day and see if i'm gonna be able to get the same results that i'm getting with stretching for three to four hours the reason for that is i find it quite difficult sometimes to put in four hours of stretching per day i'm quite busy i go to the gym i work quite a bit i spend time with my girlfriend and stretching for three to four hours per day sometimes can be difficult however stretching for one hour per day i get it done early in the morning it is possible it's not that difficult and if i manage to get good results from it i'm gonna be more than happy so the results that i'm gonna get or maybe i'm gonna get i don't know i'm gonna be posting them on my only fans so if you guys are into that check out the link to my only fans in the description of this video below also i'm going to leave a link to this device in the description as well regardless let's start with the unboxing and i'm going to also take the opportunity to explain to you how each part of the PeniMaster works because now we have a brand new package i can open it up show you that impression that you are going to get if you're gonna get this device so as you can see i already have a scratch on the sticker the reason for that is the device came in a big box and it had those weights disassembled so some of them were in small bags some of them were not and apparently one of the weights actually scratched the package on the way you know with handling it with the dhl so anyways i don't care about the uh little scratch over here so this is how the PeniMaster comes actually it doesn't come like this it comes with another plain box that doesn't say anything about penis extender on it however this is the box that is going to be inside of it i also had the weights some of them were attached to each other i think of you know big part was attached to each other but others were just separately uh separated in small bags so here as you guys can see there are different sizes of weights uh i actually already used this device so i used it with the older
Penimaster that i have so here each piece the big pieces is half a kilogram or 500 grams and then the smaller is 250 grams all of those and then here you have half of it is like 125 grams per each one so you can play around with them they all screw onto each other i don't know if you guys can see but you can easily like unscrew them and uh and i think it's like one of the most elegant ways for you to you know attach weights to each other so i saw other devices that would actually use uh you know the plates for the gym weights in order for them to hang on the penis i don't think it's the most elegant way especially when they are like pretty wide and they're moving they're not really attached to each other in any way and so they start making noise and moving those ones actually are one of the most elegant ways to do it however there is a disadvantage to having the weights in such shape and the disadvantage is if you are buying six kilograms of weights just like me uh the weights are gonna hit the floor so it's not something you should do uh i'm really warning you you should never hang so much weight on your dick in fact the safe amount of weight is 200 grams according to the penimaster according to the german regulations so more than that you're already starting to go into risk territory now i'm gonna experiment with that on myself you shouldn't be doing that it is very dangerous so don't do it you can maybe check out how i do it on my only fans but don't do it yourself this is dangerous it's only for experimental purposes now having this much weight i did wear around like three kilograms so almost half maybe a little bit less than this up to here uh it's comfortable to wear like you can wear it while standing i usually do it while standing maybe i would be writing or using my laptop while standing if you do it while sitting it's a little bit more complicated so this device is mainly made to be used while standing and while at home it's going to be very difficult to wear it outside so i do realize it's not something that you might want to use if you are planning to be using the device for many hours and be using it outside i just want to use it for one hour in a day and i don't mind hanging a bunch of weights for one hour during the day now i want to show you how all this works first of all let's unbox this device and as you guys can see inside there are some parts missing because i didn't want to buy them because they're just going to be useless for the weights so the thing that i did not buy is the device that usually comes in this place i'm going to be using the weight so i'm not going to need the device to stretch my dick um the other stuff this is the manual now they're starting to do it online so they're not really you know providing you with a paper manual which i think it's you know it's fine you know you shouldn't be printing so much paper just for you to show people how to use the device especially when you can show them through video on the online website now a few things that i want to mention and i want to also show you how you can adjust this device to yourself so this is how the device comes like or the cup of the PeniMaster this is how it comes like so the mistake a lot of people do is by going ahead and using this cup the way it comes so there are quite a few ways to adjust this cup to your penis size i would say this cup at this point would fit like a medium or an average penis head and it might slip if you are below average if your dick is smaller and if you are bigger you might wanna also change the rubbers here i'm gonna explain to you exactly how to do it so as you guys can see there are two parts that you can adjust and you should adjust them according to your penis size now there are those small plastics and those small plastics should sit onto this part so you actually have to remove the rubber and then before you put the rubber again you should actually put those pieces like this i don't know if you guys can see you should put the pieces like this under the rubber so you can make the opening smaller and in this way if your dick is on the thin side then you can basically adjust it to your dick thickness and if you are even thinner than that then they provide you with a couple of pieces of plastic that i tried using them but this is just way too thin for me uh for me i would say this is quite like a tight fit the medium ones are pretty tight the smaller ones it's already painful like i can not fit my dick inside uh this i'm actually using it quite fine so in my case i don't really have to adjust it but for many people you might want to adjust it yourself now another thing is you are seeing here the i don't know i think it's they're called sluices those rubbers that you can change so it's replacement parts now there are a few colors and as you can see there are they are all different sizes and again you have to change them according to your dick size or the head of your penis so the green is a smaller the transparent ones are the beige are the medium and the blue are the biggest so if you are on the big side try the blue for me personally the beige ones work the best uh i haven't really tried the green ones perhaps i should give it a shot but for me the the beige works just fine but in case you're having problems attaching the vacuum chamber to the head of your penis try playing around with all the spare parts try to find the best fit for you and then once you find the best fit for you you can buy perhaps more replacement parts so you can use the device for longer periods of time so this is the pump and the way you're gonna use the pump is pretty simple you are going to press to create the vacuum inside and you have to attach it and then once you attach it you have to turn it like this and once you turn it like this i don't know if you can see but the inside expands and you can do that multiple times actually just twice and you can vacuum again to secure your dick in place now this is how it works and to release the pressure you need to just twist it like this and now it's back to normal so this is how you vacuum the head of your penis inside it is very important to use the provided lube so it's a special loop it's pretty thick and pretty sticky and you're supposed to lubricate the opening here and lubricate the head of your penis this thing lasts for a really long time i had it for a few months before i needed to buy a replacement you only need just a drop of it it's a very very thick and condensed lube so you don't really need much of it so you have to put it on the opening put it on your dick put your dick at the opening here and then vacuum the whole thing inside now i show all of this on my only fans i can't really show it on my dick here on youtube because it's youtube so if you want to see me using it in action and you know hanging those weights on my dick it's on my only fans already so feel free to check out the link in the description below so this is the package that you're getting if you are buying the pini master weight extender obviously you're not gonna get all this weight you will probably get like this much weight only so 1200 grams because that's what you should be stretching however if you do buy the penimaster pro you are going to get the device so you can stretch your dick using the device and you're gonna get the belt which is so far my favorite way of stretching if i'm gonna you know be out walking and you know stretching for many hours i would prefer using the belt again i'm showing that in other videos or on my only fans you can check out exactly how i use the pity master myself so now i want to show you guys how the weights work and how do you attach it to that head of your penis so as you guys can see there are many sizes of weights
so you can unscrew them easily and you know you can add gradually you can start slow and you can add more weights gradually and once you find the right weight for you i'm going to tell you exactly how to attach it so once you find the right weight for you assuming this is the right weight you should never use so much weight so don't do as i do then you will vacuum the head of your penis here and you will attach it like
this so this will be hanging between your legs now you might be wondering what is this part this part is the safety belt so the safety belt is the belt that you are supposed to wear on your body
like so and when you are stretching your dick this is just gonna be
a safety belt so this is not going to be holding the weights the weights are going to be stretched by your dick however if it happens and your dick slips off from this cup this is going to ensure that the weight does not smash into the floor or on your legs so this is a safety belt that you should probably be using and it's really cool that they thought of it i know that most other way penis stretchers they don't have this safety feature so you have it over here from my personal experience if the vacuum head didn't slip at the beginning when you put the weights it's probably not gonna slip after so
the way you make it not slip is by first of all adjusting it to the size of your dick or the head of your dick number two and it's very important that it is once you vacuum the head of your penis into this vacuum chamber you should really give it some time to expand inside and after it expands inside it's going to be held much more securely in place and it's not going to slip a very common mistake that a lot of people do is actually vacuuming the head of their penis inside and then trying to use the device immediately without waiting now
when you do that you don't really allow time for the head of your penis to expand inside and to hold in place so give it a few minutes before you attach the weights on it and before you attach the weights on it try to hold it with your hand and stretch it and see if it's holding securely in place if it's holding securely in place then you can attach the weight or the belt or whatever works for you but first give it some time and then it's gonna work really well and once it's holding it doesn't slip and it's very very comfortable so that is all i have for you today this is the unboxing of the six seven kilos of Penimaster weight extender i'm gonna leave a link for this device and for my only fans page in the description of this video below and in the comment section if you guys like this video i'd really appreciate it if you leave it a thumbs up also if you're new here and you like such stuff for men feel free to subscribe to the channel hit the bell icon and anyways let me know in the comment section below do you guys prefer that weight stretching or do you prefer the belt or the penisextender the device i'd really love to hear from you in any ways i'm going gonna see you in the next video bye
Yes, lower blood pressure can sometimes cause erectile dysfunction (ED). While maintaining healthy blood pressure levels is essential for overall well-being, excessively low blood pressure, or hypotension, can restrict blood flow to various parts of the body, including the penis. Adequate blood circulation is crucial for achieving and maintaining an erection, as erections rely on proper blood vessel function. Hypotension can result from certain medications, dehydration, or underlying health conditions, and it may lead to difficulties in sustaining an erection. If you experience ED alongside symptoms of low blood pressure, consulting a healthcare provider is important to address the root cause and explore appropriate treatment options.
Penimaster Pro:
http://PenimasterX.com
PeniMaster Pro Tutorial: Step-by-Step Guide to Using the Penis Extender Effectively
In this comprehensive video, we'll walk you through everything you need to know about using the PeniMaster Pro penis extender effectively. Whether you're new to penis enlargement devices or looking to optimize your current routine, this tutorial has you covered.
00:00:00.060 - How's it going, guys? In the following video, I want to explain how to use the PeniMaster Pro properly. I've noticed that many people still haven't figured out how to use the PeniMaster Pro correctly. You might be experiencing issues like the device slipping off or not gripping properly. This is often due to not adjusting the PeniMaster Pro to your specific needs.
00:00:25.080 - After using the PeniMaster Pro for almost eight months, I've learned a lot of tricks and tips. I want to share everything I've learned in this one video, so you can watch this 10-minute tutorial and learn everything you need to know about using the PeniMaster Pro penis extender effectively.
00:00:40.680 - First things first, you need to understand your size before you start using the PeniMaster Pro. The device comes with different colored rubbers: blue for the largest, green for the smallest, and white or beige for medium sizes. Depending on your size, choose the appropriate rubber and replace it as needed. There are videos on the PeniMaster Pro website that show exactly how to replace the rubbers.
00:01:26.580 - However, the rubbers alone are not enough. You also need to understand which opening will fit you best. You can adjust the opening size by adding extra parts provided with the PeniMaster Pro. If the device is not holding properly, it might be because the head of your penis is too small for the opening. Adjust the opening size using the extra parts to ensure a strong grip and prevent air from escaping the vacuum.
00:02:32.040 - Another crucial step is to use antiseptic wipes to clean the device daily. This removes bacteria and keeps the PeniMaster Pro hygienic. You should also keep spare parts like lubes and extra rubbers handy, just in case.
00:03:41.580 - Measuring your progress is essential. Use a measuring tape to track your size before and during your use of the PeniMaster Pro. This will help you see the results and stay motivated.
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Triumph and Trials: Business Wins and Lessons guest Richard Blank, Hosted by Dr. Thomas Trautmann.
Where we dive deep into the minds of successful CEOs and business owners. Each episode features a candid conversation about their journey, exploring one failure, one success, and the invaluable lessons learned along the way.
Hosted by Dr. Thomas Trautmann, this podcast aims to uncover the strategies that drive real business growth and success. Whether you're an aspiring entrepreneur or a seasoned executive, tune in to gain insights that can help you ethically persuade and achieve your business goals.
When you know from the start that your life won't be the one your parents thought for you, when you grab crazy opportunities and use your guts to drive you, you get the amazing life of Richard Blank! Learn his amazing lessons in this episode!
https://youtu.be/b6qjFonXQxg
Married Business Owner Get More! Trust, Success and Fun from your couple, clients and crew thanks to actionable Brain Science
Triumph and Trials: Business Wins and Lessons
By Thomas - Happy Brains
Welcome to Triumph and Trials: Business Wins and Lessons
Lessons from the Path to Success
Hey there fellow CEO, Executive, Business Owner, welcome to Happy Brains, where your "What ifs?" become reality!
As a CEO, executive, or business owner, you understand the relentless demands of leading an organization while striving for personal fulfillment. The challenges of balancing growth, achievement, and retention can often feel overwhelming. But there is a way to Get More! without losing reputation nor resources!
Actionable Brain Science has been created to address these deep-seated frustrations and drive meaningful progress in both your professional and personal life.
In today's competitive business environment, it's not enough to merely keep up; you need to excel. This means continuously expanding your influence, accomplishing ambitious goals, and securing the future of your business and personal endeavors. However, this journey is fraught with subconscious fears and frustrations that can impede your progress.
Discover the three core principles:
Get More: Satisfy your desire for growth, recognition, and progress. CEOs and business owners are often driven by the need to expand their influence and see tangible results. By addressing the frustration of unfulfilled potential, you can achieve greater recognition and substantial growth.
Achieve More: Fulfill your inherent drive to accomplish significant goals and overcome challenges. The fear of underachievement or wasted potential can be paralyzing. Our approach helps you set and achieve high standards, proving your resilience and capability in the face of business obstacles.
Retain More: Secure the stability and long-term success you strive for. The fear of losing what you've built, whether it's financial security, key talent, or market position, is a common concern. By focusing on retention strategies, you can ensure ongoing success and stability for your business and personal life.
Your Brain
The human brain
For you to Get More! Trust, Success and Fun ... it all starts in your brain! You have been told a lot of things through life, you have been asked to learn, memorize through your school/studies times but none ever told you HOW TO MAKE THE DECISIONS for you to GET MORE!
None told you how to drive your decisions neither how to ETHICALLY PERSUADE others. None told you how to keep the fast decision maker in your brain, running on primal processes, under control. None told you how to trigger the rational part of your brain.
Why? Because hidding this from you ensures that you will follow the established rules and stay within the herd!
You want to Get More!? Now is the time to dive into the secret brain techniques and become a HAPPY BRAIN!
Learn more here!
Happy Brains is the home of the IMPACT System!
Inspire: Cultivate a constant source of inspiration for your clients and partners by leading by example, motivating through your vision and passion.
Market: Implement innovative marketing strategies, based on brain science that capture attention and establish a significant presence in your target market.
Profit: Optimize your mindset towards money to embrace abundance, ensuring the financial growth of your business.
Attract: Naturally attract clients and opportunities by using brain science principles to create irresistible messages and offers.
Convert: Turn prospects into loyal customers through ethical persuasion techniques, based on a deep understanding of neural decision-making.
Trust: Build lasting relationships based on trust, by being open, honest, and consistent in all your interactions, resonating with their brains.
Your Happy Tribe Builder
Your smile is my energy!
My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal.
As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet!
Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies.
During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science.
It was then that it became clear to me that those who deserved the most access to all this knowledge were the people wanting to genuinely help other people reach the best decisions: ENTREPRENEURS. And so was born the Ethical Persuader System, followed by the Decision Hack System.
I give workshops, trainings and seminars for companies and individuals. And I am also a speaker at conferences all around the world, to help people like you, make the best decisions to Get More! and become the Ethical Persuader.What drives me? Your smile! To see that you found a new way to be happy in your couple, in your job, in your life.
Your smile is a facial expression and as such is driven by your brain! See, I told you I love brains!
During my whole career, which I started as a computer engineer investigating the way people were thinking and writing software, I always had a passion for what makes us be who we are.
When it comes to my career in Marketing and Sales I always had a strong passion for understanding what make the products and businesses I manage unique, and focused towards their customers, uncovering their hidden motivations and desires. This has allowed me to build very strong ties with my own business customers and strengthen their competitive advantage.
Over the last years after having spend over 25 years in engineering and marketing with both high tech and industrial companies such as Robert Bosch, Hewlett-Packard, AOL, Steelcase and Sapa Building Systems, I’ve joined SalesBrain, the first NeuroMarketing agency. Over the last couple of years I noticed that many parts of neuroscience could not only used for marketing, sales, management or strategy, but could be very useful in your personal life, in your love life .
Born in Switzerland of German descent, I have lived in Belgium, France, and Ireland, and consider myself a European citizen.
I am living with my second wife for more than 10 years and have 5 kids (2 from a past life, and 3 with my wife), which gives me a great perspective on what love life is about.
I graduated in Computer Engineering, hold a Master Sc. in Artificial Intelligence and Algorithmic and a PhD in Artificial Neural Networks.[:fr]
Ce qui me motive ? Votre sourire ! Vous voir heureux d’avoir trouvé une nouvelle méthode pour plus de joie dans votre couple, votre travail, votre vie.
Votre sourire est une expression faciale qui est pilotée par votre cerveau ! Vous voyez ? Je vous avais dit que j’adore les cerveaux !
Durant toute ma carrière, qui à débutée comme ingénieur en informatique à décortiquer le raisonnement des autres lors de l’écriture de leur programmes, je me suis toujours passionné pour ce qui fait de nous qui nous sommes.
Pour ce qui est de ma carrière dans le Marketing et la Vente, j’ai toujours eu une forte passion pour comprendre ce qui rend des produits, ou une entreprise, uniques et focalisés vers les clients, afin de comprendre leurs motivations cachées et leurs désirs. Ceci m’a permis de construire des liens très étroits avec mes propres clients tout en renforçant leur avantage compétitif.
Au cours des 25 dernières années passées dans l’ingénierie puis le marketing et la vente, aussi bien dans des entreprises de high-tech qu’industrielles, comme Robert Bosch, Hewlett-Packard, AOL, Steelcase et Sapa Building Systems, j’ai pu apprendre de sur nous en regardant les gens à l’œuvre. Puis j’ai rejoint comme partenaire SalesBrain, qui est la première agence de NeuroMarketing. Ces dernières années passées dans l’application des neurosciences au marketing, à la vente et à la stratégie m’ont fait réaliser qu’il pourrait être fort utile d’appliquer les neurosciences à votre vie personnelle, à votre vie amoureuse.
Né en Suisse de parents allemands, j’ai vécu en Belgique, Irlande et en France, je me considère comme un citoyen européen.
Je vis depuis plus de dix ans avec mon épouse et ai 5 enfants (2 d’un premier mariage et 3 avec mon épouse), ce qui me donne une belle perspective sur la vie de couple.
Je suis diplômé comme Ingénieur en Informatique et possède un DEA en Intelligence Artificielle et Algorithmique ainsi qu’un Doctorat en Réseaux de Neurones Artificiels.[:]
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Triumph and Trials, Business Wins and Lessons, Dr. Thomas Trautmann, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TriumphandTrialsBusinessWinsandLessons #DrThomasTrautmann #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Hosted by Dr. Thomas Trautmann. Triumph and Trials: Business Wins and Lessons guest Richard Blank
https://youtu.be/b6qjFonXQxg
Triumph and Trials: Business Wins and Lessons guest Richard Blank, Hosted by Dr. Thomas Trautmann.
Where we dive deep into the minds of successful CEOs and business owners. Each episode features a candid conversation about their journey, exploring one failure, one success, and the invaluable lessons learned along the way.
Hosted by Dr. Thomas Trautmann, this podcast aims to uncover the strategies that drive real business growth and success. Whether you're an aspiring entrepreneur or a seasoned executive, tune in to gain insights that can help you ethically persuade and achieve your business goals.
When you know from the start that your life won't be the one your parents thought for you, when you grab crazy opportunities and use your guts to drive you, you get the amazing life of Richard Blank! Learn his amazing lessons in this episode!
https://youtu.be/b6qjFonXQxg
Married Business Owner Get More! Trust, Success and Fun from your couple, clients and crew thanks to actionable Brain Science
Triumph and Trials: Business Wins and Lessons
By Thomas - Happy Brains
Welcome to Triumph and Trials: Business Wins and Lessons
Lessons from the Path to Success
Hey there fellow CEO, Executive, Business Owner, welcome to Happy Brains, where your "What ifs?" become reality!
As a CEO, executive, or business owner, you understand the relentless demands of leading an organization while striving for personal fulfillment. The challenges of balancing growth, achievement, and retention can often feel overwhelming. But there is a way to Get More! without losing reputation nor resources!
Actionable Brain Science has been created to address these deep-seated frustrations and drive meaningful progress in both your professional and personal life.
In today's competitive business environment, it's not enough to merely keep up; you need to excel. This means continuously expanding your influence, accomplishing ambitious goals, and securing the future of your business and personal endeavors. However, this journey is fraught with subconscious fears and frustrations that can impede your progress.
Discover the three core principles:
Get More: Satisfy your desire for growth, recognition, and progress. CEOs and business owners are often driven by the need to expand their influence and see tangible results. By addressing the frustration of unfulfilled potential, you can achieve greater recognition and substantial growth.
Achieve More: Fulfill your inherent drive to accomplish significant goals and overcome challenges. The fear of underachievement or wasted potential can be paralyzing. Our approach helps you set and achieve high standards, proving your resilience and capability in the face of business obstacles.
Retain More: Secure the stability and long-term success you strive for. The fear of losing what you've built, whether it's financial security, key talent, or market position, is a common concern. By focusing on retention strategies, you can ensure ongoing success and stability for your business and personal life.
Your Brain
The human brain
For you to Get More! Trust, Success and Fun ... it all starts in your brain! You have been told a lot of things through life, you have been asked to learn, memorize through your school/studies times but none ever told you HOW TO MAKE THE DECISIONS for you to GET MORE!
None told you how to drive your decisions neither how to ETHICALLY PERSUADE others. None told you how to keep the fast decision maker in your brain, running on primal processes, under control. None told you how to trigger the rational part of your brain.
Why? Because hidding this from you ensures that you will follow the established rules and stay within the herd!
You want to Get More!? Now is the time to dive into the secret brain techniques and become a HAPPY BRAIN!
Learn more here!
Happy Brains is the home of the IMPACT System!
Inspire: Cultivate a constant source of inspiration for your clients and partners by leading by example, motivating through your vision and passion.
Market: Implement innovative marketing strategies, based on brain science that capture attention and establish a significant presence in your target market.
Profit: Optimize your mindset towards money to embrace abundance, ensuring the financial growth of your business.
Attract: Naturally attract clients and opportunities by using brain science principles to create irresistible messages and offers.
Convert: Turn prospects into loyal customers through ethical persuasion techniques, based on a deep understanding of neural decision-making.
Trust: Build lasting relationships based on trust, by being open, honest, and consistent in all your interactions, resonating with their brains.
Your Happy Tribe Builder
Your smile is my energy!
My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal.
As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet!
Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies.
During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science.
It was then that it became clear to me that those who deserved the most access to all this knowledge were the people wanting to genuinely help other people reach the best decisions: ENTREPRENEURS. And so was born the Ethical Persuader System, followed by the Decision Hack System.
I give workshops, trainings and seminars for companies and individuals. And I am also a speaker at conferences all around the world, to help people like you, make the best decisions to Get More! and become the Ethical Persuader.What drives me? Your smile! To see that you found a new way to be happy in your couple, in your job, in your life.
Your smile is a facial expression and as such is driven by your brain! See, I told you I love brains!
During my whole career, which I started as a computer engineer investigating the way people were thinking and writing software, I always had a passion for what makes us be who we are.
When it comes to my career in Marketing and Sales I always had a strong passion for understanding what make the products and businesses I manage unique, and focused towards their customers, uncovering their hidden motivations and desires. This has allowed me to build very strong ties with my own business customers and strengthen their competitive advantage.
Over the last years after having spend over 25 years in engineering and marketing with both high tech and industrial companies such as Robert Bosch, Hewlett-Packard, AOL, Steelcase and Sapa Building Systems, I’ve joined SalesBrain, the first NeuroMarketing agency. Over the last couple of years I noticed that many parts of neuroscience could not only used for marketing, sales, management or strategy, but could be very useful in your personal life, in your love life .
Born in Switzerland of German descent, I have lived in Belgium, France, and Ireland, and consider myself a European citizen.
I am living with my second wife for more than 10 years and have 5 kids (2 from a past life, and 3 with my wife), which gives me a great perspective on what love life is about.
I graduated in Computer Engineering, hold a Master Sc. in Artificial Intelligence and Algorithmic and a PhD in Artificial Neural Networks.[:fr]
Ce qui me motive ? Votre sourire ! Vous voir heureux d’avoir trouvé une nouvelle méthode pour plus de joie dans votre couple, votre travail, votre vie.
Votre sourire est une expression faciale qui est pilotée par votre cerveau ! Vous voyez ? Je vous avais dit que j’adore les cerveaux !
Durant toute ma carrière, qui à débutée comme ingénieur en informatique à décortiquer le raisonnement des autres lors de l’écriture de leur programmes, je me suis toujours passionné pour ce qui fait de nous qui nous sommes.
Pour ce qui est de ma carrière dans le Marketing et la Vente, j’ai toujours eu une forte passion pour comprendre ce qui rend des produits, ou une entreprise, uniques et focalisés vers les clients, afin de comprendre leurs motivations cachées et leurs désirs. Ceci m’a permis de construire des liens très étroits avec mes propres clients tout en renforçant leur avantage compétitif.
Au cours des 25 dernières années passées dans l’ingénierie puis le marketing et la vente, aussi bien dans des entreprises de high-tech qu’industrielles, comme Robert Bosch, Hewlett-Packard, AOL, Steelcase et Sapa Building Systems, j’ai pu apprendre de sur nous en regardant les gens à l’œuvre. Puis j’ai rejoint comme partenaire SalesBrain, qui est la première agence de NeuroMarketing. Ces dernières années passées dans l’application des neurosciences au marketing, à la vente et à la stratégie m’ont fait réaliser qu’il pourrait être fort utile d’appliquer les neurosciences à votre vie personnelle, à votre vie amoureuse.
Né en Suisse de parents allemands, j’ai vécu en Belgique, Irlande et en France, je me considère comme un citoyen européen.
Je vis depuis plus de dix ans avec mon épouse et ai 5 enfants (2 d’un premier mariage et 3 avec mon épouse), ce qui me donne une belle perspective sur la vie de couple.
Je suis diplômé comme Ingénieur en Informatique et possède un DEA en Intelligence Artificielle et Algorithmique ainsi qu’un Doctorat en Réseaux de Neurones Artificiels.[:]
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Triumph and Trials, Business Wins and Lessons, Dr. Thomas Trautmann, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TriumphandTrialsBusinessWinsandLessons #DrThomasTrautmann #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Hosted by Dr. Thomas Trautmann. Triumph and Trials: Business Wins and Lessons guest Richard Blank
https://youtu.be/b6qjFonXQxg
Triumph and Trials: Business Wins and Lessons guest Richard Blank, Hosted by Dr. Thomas Trautmann.
Where we dive deep into the minds of successful CEOs and business owners. Each episode features a candid conversation about their journey, exploring one failure, one success, and the invaluable lessons learned along the way.
Hosted by Dr. Thomas Trautmann, this podcast aims to uncover the strategies that drive real business growth and success. Whether you're an aspiring entrepreneur or a seasoned executive, tune in to gain insights that can help you ethically persuade and achieve your business goals.
When you know from the start that your life won't be the one your parents thought for you, when you grab crazy opportunities and use your guts to drive you, you get the amazing life of Richard Blank! Learn his amazing lessons in this episode!
https://youtu.be/b6qjFonXQxg
Married Business Owner Get More! Trust, Success and Fun from your couple, clients and crew thanks to actionable Brain Science
Triumph and Trials: Business Wins and Lessons
By Thomas - Happy Brains
Welcome to Triumph and Trials: Business Wins and Lessons
Lessons from the Path to Success
Hey there fellow CEO, Executive, Business Owner, welcome to Happy Brains, where your "What ifs?" become reality!
As a CEO, executive, or business owner, you understand the relentless demands of leading an organization while striving for personal fulfillment. The challenges of balancing growth, achievement, and retention can often feel overwhelming. But there is a way to Get More! without losing reputation nor resources!
Actionable Brain Science has been created to address these deep-seated frustrations and drive meaningful progress in both your professional and personal life.
In today's competitive business environment, it's not enough to merely keep up; you need to excel. This means continuously expanding your influence, accomplishing ambitious goals, and securing the future of your business and personal endeavors. However, this journey is fraught with subconscious fears and frustrations that can impede your progress.
Discover the three core principles:
Get More: Satisfy your desire for growth, recognition, and progress. CEOs and business owners are often driven by the need to expand their influence and see tangible results. By addressing the frustration of unfulfilled potential, you can achieve greater recognition and substantial growth.
Achieve More: Fulfill your inherent drive to accomplish significant goals and overcome challenges. The fear of underachievement or wasted potential can be paralyzing. Our approach helps you set and achieve high standards, proving your resilience and capability in the face of business obstacles.
Retain More: Secure the stability and long-term success you strive for. The fear of losing what you've built, whether it's financial security, key talent, or market position, is a common concern. By focusing on retention strategies, you can ensure ongoing success and stability for your business and personal life.
Your Brain
The human brain
For you to Get More! Trust, Success and Fun ... it all starts in your brain! You have been told a lot of things through life, you have been asked to learn, memorize through your school/studies times but none ever told you HOW TO MAKE THE DECISIONS for you to GET MORE!
None told you how to drive your decisions neither how to ETHICALLY PERSUADE others. None told you how to keep the fast decision maker in your brain, running on primal processes, under control. None told you how to trigger the rational part of your brain.
Why? Because hidding this from you ensures that you will follow the established rules and stay within the herd!
You want to Get More!? Now is the time to dive into the secret brain techniques and become a HAPPY BRAIN!
Learn more here!
Happy Brains is the home of the IMPACT System!
Inspire: Cultivate a constant source of inspiration for your clients and partners by leading by example, motivating through your vision and passion.
Market: Implement innovative marketing strategies, based on brain science that capture attention and establish a significant presence in your target market.
Profit: Optimize your mindset towards money to embrace abundance, ensuring the financial growth of your business.
Attract: Naturally attract clients and opportunities by using brain science principles to create irresistible messages and offers.
Convert: Turn prospects into loyal customers through ethical persuasion techniques, based on a deep understanding of neural decision-making.
Trust: Build lasting relationships based on trust, by being open, honest, and consistent in all your interactions, resonating with their brains.
Your Happy Tribe Builder
Your smile is my energy!
My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal.
As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet!
Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies.
During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science.
It was then that it became clear to me that those who deserved the most access to all this knowledge were the people wanting to genuinely help other people reach the best decisions: ENTREPRENEURS. And so was born the Ethical Persuader System, followed by the Decision Hack System.
I give workshops, trainings and seminars for companies and individuals. And I am also a speaker at conferences all around the world, to help people like you, make the best decisions to Get More! and become the Ethical Persuader.What drives me? Your smile! To see that you found a new way to be happy in your couple, in your job, in your life.
Your smile is a facial expression and as such is driven by your brain! See, I told you I love brains!
During my whole career, which I started as a computer engineer investigating the way people were thinking and writing software, I always had a passion for what makes us be who we are.
When it comes to my career in Marketing and Sales I always had a strong passion for understanding what make the products and businesses I manage unique, and focused towards their customers, uncovering their hidden motivations and desires. This has allowed me to build very strong ties with my own business customers and strengthen their competitive advantage.
Over the last years after having spend over 25 years in engineering and marketing with both high tech and industrial companies such as Robert Bosch, Hewlett-Packard, AOL, Steelcase and Sapa Building Systems, I’ve joined SalesBrain, the first NeuroMarketing agency. Over the last couple of years I noticed that many parts of neuroscience could not only used for marketing, sales, management or strategy, but could be very useful in your personal life, in your love life .
Born in Switzerland of German descent, I have lived in Belgium, France, and Ireland, and consider myself a European citizen.
I am living with my second wife for more than 10 years and have 5 kids (2 from a past life, and 3 with my wife), which gives me a great perspective on what love life is about.
I graduated in Computer Engineering, hold a Master Sc. in Artificial Intelligence and Algorithmic and a PhD in Artificial Neural Networks.[:fr]
Ce qui me motive ? Votre sourire ! Vous voir heureux d’avoir trouvé une nouvelle méthode pour plus de joie dans votre couple, votre travail, votre vie.
Votre sourire est une expression faciale qui est pilotée par votre cerveau ! Vous voyez ? Je vous avais dit que j’adore les cerveaux !
Durant toute ma carrière, qui à débutée comme ingénieur en informatique à décortiquer le raisonnement des autres lors de l’écriture de leur programmes, je me suis toujours passionné pour ce qui fait de nous qui nous sommes.
Pour ce qui est de ma carrière dans le Marketing et la Vente, j’ai toujours eu une forte passion pour comprendre ce qui rend des produits, ou une entreprise, uniques et focalisés vers les clients, afin de comprendre leurs motivations cachées et leurs désirs. Ceci m’a permis de construire des liens très étroits avec mes propres clients tout en renforçant leur avantage compétitif.
Au cours des 25 dernières années passées dans l’ingénierie puis le marketing et la vente, aussi bien dans des entreprises de high-tech qu’industrielles, comme Robert Bosch, Hewlett-Packard, AOL, Steelcase et Sapa Building Systems, j’ai pu apprendre de sur nous en regardant les gens à l’œuvre. Puis j’ai rejoint comme partenaire SalesBrain, qui est la première agence de NeuroMarketing. Ces dernières années passées dans l’application des neurosciences au marketing, à la vente et à la stratégie m’ont fait réaliser qu’il pourrait être fort utile d’appliquer les neurosciences à votre vie personnelle, à votre vie amoureuse.
Né en Suisse de parents allemands, j’ai vécu en Belgique, Irlande et en France, je me considère comme un citoyen européen.
Je vis depuis plus de dix ans avec mon épouse et ai 5 enfants (2 d’un premier mariage et 3 avec mon épouse), ce qui me donne une belle perspective sur la vie de couple.
Je suis diplômé comme Ingénieur en Informatique et possède un DEA en Intelligence Artificielle et Algorithmique ainsi qu’un Doctorat en Réseaux de Neurones Artificiels.[:]
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Triumph and Trials, Business Wins and Lessons, Dr. Thomas Trautmann, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TriumphandTrialsBusinessWinsandLessons #DrThomasTrautmann #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Hosted by Dr. Thomas Trautmann. Triumph and Trials: Business Wins and Lessons guest Richard Blank
https://youtu.be/b6qjFonXQxg
Discover how to save money on truck parts with BuyParts Online. Learn five effective strategies for cutting costs, including comparing prices, buying in bulk, using aftermarket parts, checking for rebates, and negotiating prices.
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
Want to split your M4A files into parts without losing quality? This video shows you a handy program that can easily split M4A files with a few simple clicks. Check more details and software download link at: https://www.videoconverterfactory.com/tips/split-m4a-files.html
This video shows a simple and efficient way to split an AVI file into multiple parts on Windows. Just follow this video to split your AVI videos with no quality loss! Check more details and software download link at: https://www.videoconverterfactory.com/tips/avi-splitter.html
Copied from MobyGames: This installment in the Need for Speed series, Underground 2 is a racing game based on illicit, night time races, with the player gaining street credit, cash and access to unique tuner parts by schooling the competition.
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
No Tech for Apartheid, No Project Nimbus
April 27, 2024
In front of Shibuya station
Recorded by Hiroshi Harada
*Parts of this video have been quoted by many media outlets, including PALESTINE ONLINE, and have been viewed over 160,000 times.
https://twitter.com/OnlinePalEng/status/1784252828338258075
The Divine Comedy written by Dante Alighieri between 1308 and 1321, is one of the masterpieces of world literature. It is an epic poem divided into three parts: the Inferno, Purgatorio and Paradiso.
The Divine Comedy written by Dante Alighieri between 1308 and 1321, is one of the masterpieces of world literature. It is an epic poem divided into three parts: the Inferno, Purgatorio and Paradiso.
The Divine Comedy written by Dante Alighieri between 1308 and 1321, is one of the masterpieces of world literature. It is an epic poem divided into three parts: the Inferno, Purgatorio and Paradiso.
The Divine Comedy written by Dante Alighieri between 1308 and 1321, is one of the masterpieces of world literature. It is an epic poem divided into three parts: the Inferno, Purgatorio and Paradiso.
The Divine Comedy written by Dante Alighieri between 1308 and 1321, is one of the masterpieces of world literature. It is an epic poem divided into three parts: the Inferno, Purgatorio and Paradiso.
The Divine Comedy written by Dante Alighieri between 1308 and 1321, is one of the masterpieces of world literature. It is an epic poem divided into three parts: the Inferno, Purgatorio and Paradiso.
