Mr. Eds Appliance Repair Albuquerque offers the most competitive dishwasher rates for dishwasher repair your area. Here are some of the most common dishwasher issues we see on a regular basis. We are proud to offer competitive rates with same-day service and free estimates throughout the Albuquerque. Call us today for a dishwasher repair in Albuquerque.
Mr. Eds Appliance Repair Albuquerque
10632 Easy St NW, Albuquerque, NM, 87114
505-319-0919
Official Website:- https://mredsappliance.com/
Google Plus Listing:- https://www.google.com/maps?cid=6452827578242098002
Our Other Link
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Linkedin:- https://www.linkedin.com/in/mr-eds-appliance-repair-albuquerque-400a021a2
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Delta Moving is a company that provides trustworthy and reliable moving services. They offer residential, commercial and industrial moving services. Delta is one of the most popular cities in Canada, and it is also one of the most expensive places to live. If you are looking for a Movers in Delta BC, then we would be happy to help you.
Delta Moving: Movers & Moving Company
9321 120 Street #211, Delta, BC V4C 7V4
604-800-9847
Official Website: https://www.deltamoving.ca/
Google Plus Listing: https://www.google.com/maps?cid=6844487474382751175
Other Service We Provide:
Local moving services
Long distance moving services
Industrial moving services
Moving storage services
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Follow Us On
Twitter: https://twitter.com/moving_delta
Pinterest: https://www.pinterest.com/deltamovingbc/
Linkedin: https://www.linkedin.com/company/delta-moving-movers-moving-company/
Instagram: https://www.instagram.com/deltamovingd/
Facebook : https://www.facebook.com/profile.php?id=100087002321627
Toronto Movers has been in business for over many years. They have a team of experienced movers that are professionally trained to handle any move. Toronto Movers is one of the most reputable movers in the area. They have been in operation for more than many years and offer residential and commercial moving services. Their reputation for reliability, quality customer service, and competitive pricing has made them one of the best Movers in Toronto ON.
Toronto Movers
151 Yonge Street, Toronto, ON M5C 2W7
647-848-1448
Official Website:- https://www.torontomovingcompanies.net/
Google Plus Listing:- https://www.google.com/maps?cid=9794836249228169258
Other Service We Provide:-
Local moving services
Long distance moving services
Industrial moving services
Moving storage services
Office moving
Packing service
Residential moving services
Follow Us On
Twitter:- https://twitter.com/TorontoMovers2
Pinterest:- https://www.pinterest.com/torontomoversa
Linkedin:- https://www.linkedin.com/company/toronto-movers-on
Facebook:- https://www.facebook.com/Toronto-Movers-109249451773941
Instagram:- https://www.instagram.com/torontomoverson/
HL Gross is one of the most popular Long Island wedding ring shop. We offer wide range of products and services that cater to all needs at affordable prices. Our large selection of wedding bands, engagement rings, and other jewelry is sure to please every customer that walks through our doors.
HL Gross
840 Franklin Avenue, Garden City, New York 11530
(516) 747-6666
My Official Website: https://www.hlgross.com/
Google Plus Listing: https://www.google.com/maps?cid=2369878415778933067
Our Other Links
official rolex dealer in long island: https://www.hlgross.com/pages/rolex
pave engagement rings: https://www.hlgross.com/collections/engagement-rings?_=pf&pf_t_style=style%3APav%C3%A9
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eternity rings: https://www.hlgross.com/collections/eternity-rings
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tacori rings: https://www.hlgross.com/collections/tacori
tacori engagement rings: https://www.hlgross.com/collections/tacori-engagement-rings
Service We Offer
jewelry
wedding ring
pave engagement rings
Rolex watches
halo engagement rings
verragio engagement rings
tacori rings
tacori engagement rings
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Facebook: https://www.facebook.com/hlgross/
Twitter: https://twitter.com/gross_hl
Instagram: https://www.instagram.com/hlgrossjewelers/
Pinterest: https://www.pinterest.com/hlgrossjewelers/
Windsor Movers is one of the most reputable movers in the area. They have been in operation for more than many years and offer residential and commercial moving services. Their reputation for reliability, quality customer service, and competitive pricing has made them one of the best moving company in Windsor ON.
Windsor Movers: Moving Company
3620 Shinglecreek Ct, Windsor, ON N8W 5T7
519-800-1040
Official Website:- https://www.windsor-movers.com/
Google Plus Listing:- https://www.google.com/maps?cid=13072200888146058128
Other Service We Provide:-
Local moving services
Long distance moving services
Industrial moving services
Moving storage services
Office moving
Packing service
Residential moving services
Follow Us On
Twitter:- https://twitter.com/movers_windsor
Pinterest:- https://www.pinterest.com/windsormoverson/
Linkedin:- https://www.linkedin.com/company/windsor-movers-moving-company
Facebook:- https://www.facebook.com/Windsor-Movers-Moving-Company-107748948604399
Red Rocks Denver Detox Center is committed to enabling our clients to have the most comfortable and safe setting to start the recovery exploration process. With our help, rehabilitation can be smoother and more manageable than many of our clients would have ever thought possible. To learn more about our drug detox treatment centers in Colorado and our full spectrum of rehabilitation programs, call Red Rock Recovery Center today at (303) 502-5665.
Red Rocks Denver Detox Center
9189 S Turkey Creek Rd, Morrison, CO 80465
(303) 502-5665
My Official Website: https://www.redrockrecoverycenter.com/outpatient-addiction-treatment-programs-denver/detox-program/
Google Plus Listing: https://www.google.com/maps?cid=11929500188335705386
Service We Offer:
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detox treatment
alcohol treatment
drug treatment
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Follow Us On
Twitter: https://twitter.com/RocksCenter
Instagram: https://www.instagram.com/redrocks_denverdetoxcenter/
Pinterest: https://www.pinterest.com/RedRocksDenverDetoxCenterCO/
You may download HD YouTube videos directly to your local storage. The most recommended YouTube HD video downloader is VideoPower RED.
You can read the full article here:
https://videopower.me/tips/ct-download/youtube-hd-video-downloader/
It is convenient to directly download YouTube in MP4 format which is universally used and compatible with most devices. One of the best YouTube to MP4 converters that you can use is VideoPower RED.
You can read the full article here:
https://videopower.me/tips/ct-download/download-youtube-videos-mp4/
Secrets to getting the highest QA scores when working at a call center? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah, we can go ahead and, and call a thousand people, but maybe we research, uh, and call 200 people and have a closer connection. It's more targeted.
Richard Blank: I would prefer you do the thousand, but instead of doing 150 calls a day, I'd rather you do about a buck 20.
Richard Blank: And so give about 30 seconds. Per person, so you don't have to reduce it that much because you need to have a certain sort of momentum. You need to have a certain sort of metric there to get a certain return. So maybe only doing 20% might not be good enough because you were working before, you know, at a hundred percent.
Richard Blank: But I could reduce it to about an 85% and use that 15% as you were mentioning, to make it custom made. And that could potentially, Any sort of, you know, latency that you might have in regards to the phone calls. But, um, I also, I always believed in a quality phone call, and I don't want somebody, it's, it's almost like a painter when you're commissioned, compared to doing it on your own, you might have a different sort of way to create that work.
Richard Blank: And so I just don't want somebody on the clock. I don't want them to go on the phone for five hours if it happens, you know, so be it. It'll be an amazing phone call, but they should never rush the middle or the ending of the call, or when they're getting a referral or if they're talking about a company's promotion, because that my friend is where I give the most points when I'm grading their calls.
Richard Blank: Not that they go through the motions to see if they had that breakthrough with that individual. So when we're taking notes and putting in the system and have to call them back, they're gonna compliment us. On our note taking skills because they're so detailed and we've taken the time, unlike other people to remember certain facts about them, that when they take our offer into consideration, they realize how we work prior to any sort of context to talk about.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/qUPls0fWIMM
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
How to make a custom made email template when prospecting new business? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call?
Richard Blank: It really all depends. Um, a lot of the times we're logging into their system, so something is automated or if they're not doing it, I would make a suggestion to do it, just to make sure it's not too labor intensive.
Richard Blank: But then again, I just don't want them clicking an email template and just sending it to you, calling you, sir. I mean, that's, that's nothing special. You're probably not gonna look at it. It's like, almost like jump bail and you're gonna throw it away. And so if I could have some takeaways as I mentioned it, either on a phone call, a positive escalation, where if I didn't even speak with you, but I spoke with in your coworkers.
Richard Blank: I could almost once again separate myself, and instead of doing half court, not even three point, now you and I are looking at foul shot percentages. I'll never give you a hundred percent slam dunk. I mean, nothing is a hundred percent. There's not even straight lines in nature. But what we can also do is just increase our percentages by doing things that are not too aggressive or misleading.
Richard Blank: We're just, once again, trying to separate ourselves from others that are trying to earn your.
Dr. Jeremy Weisz: From an inbound perspective, So that was the outbound from inbound perspective. Talk about some of the things that you do in the, in the movie and music space.
Richard Blank: Well, this is a wonderful demographic. It's a 55 plus female, so they get like almost a, a, uh, phone book sides book of movies and music that they get to go through every year.
Richard Blank: And this company's actually outta Chicago. They're an incredible company. We've had them for over a decade, and what's beautiful about this account is that these are existing clients and they already know. So we call, we, you know, once again, their contact information so we can get into their account. But when they're explaining the sort of movies that they like and the music, most of the agents here are so young that they've never seen a Humphrey Bogar movie before.
Richard Blank: Or they don't know who John Wayne is, or even Elvis Presley's a loha special. And so the agents, little by little, when they'll go home at night, they'll YouTube some of this stuff and get to know it. So the agents that have been on this campaign for a long time will know these genres and the most beautiful thing.
Richard Blank: And I will say this is how excited. The client gets when we can find their movie because then they, for a moment tell us on how that was the first date they went to with the drive-in with their husband X amount of years ago, where this is the music that they danced to at their wedding back in 1960, or this is what reminds them of Sunday afternoons with their grandmother watching that movie.
Richard Blank: And I love. I find it fascinating because you're learning so much about these people and when we do have their information and what they're looking for in stock, you should really hear the reactions of them. Are the talk times longer? Of course they are because besides double checking prices and shipping information and, and what they ordered, I want them to explain the passion for each thing that they're purchas.
Richard Blank: And do you remember Columbia House? It was like when you were ordering those CDs for a penny? As I say before, most people can order things online with Amazon and they could just click a button, but, but not these clients, they love to go through the book. They love to call us. They usually ask for the same individual that assisted them a couple months ago cuz they have that sort of relationship.
Richard Blank: And the reason I believe that I grew so much was the ups. When we were on the phone with them, you might hear, as I mentioned in this, I have a funny story. They, they, they were ordering Elvis Pres. And we heard dogs barking in the background. So the agent mentioned the dog, and then this client loves dogs.
Richard Blank: So we had this Beethoven special of like six movies that you could just include without the shipping. And we just told them about it and this, and this individual loved her grandchildren, loved dogs, and the Beethoven, you know, movie pack was perfect for her. And so how did Elvis Presley go to Beeth? Just as easy as anything else.
Richard Blank: There's a thousand topics to talk about in regards to movies of music, and if somebody lived a life, we can make a suggestion. But the reason I was able to grow so much was because of that upsell that was done flawlessly and just without resistance and just making a mention. And the client realized that we had not only the active listening skills, but the assertiveness to make that sort of suggestion and to be able to convert that sort of sale.
Richard Blank: They love this account and the attrition on this account is next to nothing. And some of my oldest supervisors that have been with me over a decade are managing this account. And so for me it it, it was really a gift to be able to work with this company for so long out of your amazing Chicago.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Ypd-Ochx_Vc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
How to score a pass to pitch on a telemarketing call? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned
Richard Blank: for the rest of the call.
Richard Blank: That's a great point. Well, every conversation has an introduction of body and a conclusion. You can't land that intro. There is nobody in conclusion. Doctor. I also believe that every conversation and attention span is 30 seconds to two minutes. Okay? And so when we're touching base with somebody, there is a give and a take initially before that positive escalation for the assistant that's answering calls for your company.
Richard Blank: What I love to do is a company name Spike. I'm not anonymous for the entire phone call, but the first thing that comes outta my mouth is the name of your company, how your company is doing. You know, before I even introduce myself, so I'll say better than somebody that answers the phone at your company.
Richard Blank: And then from there, a lot of the times they'll be asking me questions. And what I have here is a certain technique, it's called the buffer boomerang technique. Hypothetically, Germany, if somebody is answering with a negative tone, there's a way to be able to buffer that negative tone. Do a name drop, let them know that's an Exxon question.
Richard Blank: Repeat the question to show active. Listen. Then boomerang it back as a plus two. And so initially somebody could ask what my name is, and now I'd say, Jeremy, that's an Exxon question. My name is Richard Blank, as an example. And so what happens is you're able to show the active listening, readjust the tone of a call, but then in the middle of a call there is something that I like to consider.
Richard Blank: Micro phonetic, micro expression reading, and what I have here, As an actual chart, it's very simple. You're focusing on phonetics, which is your tone, rate, pitch, and duration. Your tone should be the consistent variable of empathy and confidence. There's a mirror imaging technique, but I believe that should be done every 30 seconds to two minutes with your rate of speech and your pitch.
Richard Blank: You're speaking level. Now. I need to match you with this. Because if you do a spike or a dip, that's usually when I ask a tie down or a pin down question if it makes sense or sounds good. And then also when people are on the phone and they're explaining their services. A lot of times they'll do desert pitching, Jeremy.
Richard Blank: Well, they'll just talk without any sort of oasis for drinking and resting. And so what I like to do is to give my list pause in between each one, like a dessert tray to see if there's a reaction at the end. Say in a brazen way. I'm sure you'll like at least one, so I can break the sort of questions that I have.
Richard Blank: And then sort of positive or negative reinforcement in these conversations. Once you see it, you can't unsee it. After three weeks, it becomes practice. I believe in a five to one name drop to pronoun, where in every sentence you're either saying R or your, and then usually use a name drop for the tie down question.
Richard Blank: And then at the end you can also rake one last tongue by saying, Listen, since you have me on the phone today, Jeremy, are there any other additional questions that you have? Usually you might mention something else after I repeat the. I repeat information in military alphabet because instead of concluding the call, there's a very good chance we could be talking about how proud we are of the military and those that have served.
Richard Blank: And then as I mentioned before, giving you a positive written escalation regards to those that are working with you. And so these are things that I believe won't compromise ethics, values and morals naturally. I'm skimming over this quickly, but there are certain things as expression reading. And since we're losing three of our senses over the phone, our taste, touch, and smell, the doctors and scientists say that your other senses should be expanded.
Richard Blank: Besides your active listening. I believe in image streaming where they say that books are better than movies and there's no reason why your imagination, your adjectives and your descriptions could be incredible. It could be illuminating. It could really put some insight in where you're going on some of these phone calls.
Richard Blank: And so as I mentioned before, as long as you become animated, engaged, and you are this individual's biggest fan, and you really take in the information and energy that they're giving with you, you'll find your job very fulfilling. It's because most people today see a telemarketing job as transitional or they look down upon it, but there is a ton of people that make and receive phone calls for every type of business.
Richard Blank: And some of the greatest people that you could speak with in the world do show this empathy because I, I'll share an example with you. I have a law firm account here, and we have intake coordinators for, it's a disability and wrongful termination. And so what happens is, and you being a doctor as well, you might be meeting people when they're most vulnerable in having the worst day of their life.
Richard Blank: And so if you are capable. Of having somebody calm down, find their focus and move forward with you. You could be one of the greatest individuals there when they needed you the most. And so a lot of my agents, instead of they can earn a living so many different ways, but if they can get this sort of fulfillment by knowing that success is built on a million thank yous and that they get all these positive written escalations to our company about how great they're doing.
Richard Blank: They know that they are on the right path and that once again their karma's gonna kick it, and that if they do leave this company and I am the last boss that they ever have, they will be prepared to build an incredible organization.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/xMQ-mlL9ohA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
How to scale a one man show with telemarketers. INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here.
Richard Blank: Well, a lot of it has to depend on their workforce. I mean, if somebody in their office is starting out as just a one man show, I can scale for them. A lot of the times people need to offset certain work or to be able to, uh, once again give a certain sort of a company a chance to be able to compare apples to their metrics at home office.
Richard Blank: But we offer all different types of services. As I mentioned before, inbound and outbound support. My difference is the infrastructure. I do have redundancy in regards to our internet. We do have backup electricity with generators. And also have immediate IT support. And so a lot of the people, if they're just starting out or if they have a limited budget, would be able to use us in regards to making their company grow.
Richard Blank: Now, the only difference is, and it's really not a difference now because most people working from home that these agents can fulfill these needs virtually. What I try to do is to extend all of my resources, my experience in regards to script writing rebuttal. A quality assurance department. I, I'd like to see if we could find some consistency with the client to be able to find areas of improvement.
Richard Blank: And so a lot of it, my friend, is just an investment in a process and sometimes the client just gives me a plug in play operation where they already have things in place, which makes it very easy for me. And then on the flip side, it is my pleasure to be able to build a custom made campaign for my clients.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/TuHpCsyZ84Y
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
INspired INsider Podcast welcomes guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: What I've got. You care by every side between my eyes. Walk through the, came out better on the other side. See? Looks like a, You find the same. Right now I'm feeling like a hundred grand. You are listening to Inspired Insider with your host, Dr. Jeremy Wise. Dr. Jeremy Weiss here, founder inspired insider.com, where I talk with inspirational entrepreneurial leaders.
Dr. Jeremy Weisz: Today is no different. I have Richard blank of Costa Rica's call center. You can check it out. I'm gonna formally introduce Richard in a second. But Richard, I always like to talk about other episodes people should check out of the podcast. And because, uh, Richard is a pinball fanatic, we will definitely point out Roger Sharp.
Dr. Jeremy Weisz: Um, they call him the Babe Ruth of pinball. He called his shot in 1970. To, I guess pinball in the day was illegal and he made it legal somehow. So watch that. There was an episode on Drunk History of Roger Sharp. That's hilarious. Um, also because we're talking call centers in direct response, um, you know, I've had some direct response legends on the podcast.
Dr. Jeremy Weisz: You can check 'em out. Um, Ron Po. Peel, if anyone's heard this saying, But wait, there's more. He is an infomercial legend selling over $2 billion worth of stuff. Unfortunately, may rest in peace. He passed. But check that episode out. He was fantastic and Rick Sari as well was a great episode. Direct response.
Dr. Jeremy Weisz: He helped Santa Care toothbrush and George Foreman Grill with their infomercials and juice Man Juicer and so many other legendary companies. So check that episode out as well. This episode is brought to you by Rise 25 and it rise 25. We all businesses give to and connect to their Dream 100 relationships.
Dr. Jeremy Weisz: How do we do that? We help you run your podcast. You know, for me, Richard, the number one thing in my life is relationships. I'm always looking at ways to give to my best relationships, and I've found no better way to do that than to profile the people and companies I most admire over the past decade and have them on and shout from the rooftops what they're working on, what they're doing.
Dr. Jeremy Weisz: So if you've thought about podcasting, you should, uh, if you have questions, go to Rise 20 five.com or email. At Support Rise 20 five.com and Richard Blank is a CEO of Costa Rica's call center. His journey in the call center space is filled with a lot of twist and turns, and I know Richard, for you, when you were 27 years old, you relocated to Costa Rica and you started training employees from a larger call centers in San Jose.
Dr. Jeremy Weisz: You've shared your knowledge and trained over 10,000. Bilingual telemarketers, and I know, um, people could check out Costa Rica's call center.com, where they have a variety of services we're gonna dig into, um, like customer care, telesales, lead generation, appointment setting, and much more. And Richard, thanks for joining me.
Richard Blank: So happy to be here today. Jeremy, thank you so much for having a guest in podcast.
Dr. Jeremy Weisz: I'm excited because there's so much stuff we wanna talk about gamification of culture, um, expat moving there, some of the challenges of call centers, training, soft skills. But I wanted to start off with people of misconceptions.
Dr. Jeremy Weisz: Of call centers, right? They picture is just like a churn and burn calling people. What are some of the misconceptions that you come across in the call spanner call center space?
Richard Blank: Well, the first thing is my friend, they say that I call them during dinner, and we don't have any campaigns that do that. But, uh, it's pretty much what you've seen in Hollywood from Glen Gary, Glen Ross Boiler room, and of course the Wolf of Wall Street.
Richard Blank: You see these environments where it's fast paced aggression and they're selling stock well. Not every single environment has those sort of verticals. In fact, at my call center, most of our campaigns revolve around inbound support, outbound lead generation and appointment setting. So there's a certain level of assertiveness, not aggressiveness in regards to the campaigns that we accept in work with at the center who's not a fit.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/wxjdupp_RpA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
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Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um, so tell us a little bit about what you do. You've got a call center down in Costa Rica, so I'm a little jealous about, I gotta come down there and scuba dive. I swear to God it's on my bucket list. I made it to Belize.
Joe Killinger: That was great. But Costa Rica's gotta be next. But tell us about your call.
Richard Blank: Well, I've been in business for 14 years in the industry for 22. I have bilingual agents here. They're college educated and they're dedicated, so they only work on specific campaigns, and so I have a gamification culture here. Okay, So I believe in restoring old pinball machines, jute boxes.
Richard Blank: I have an air hockey table, so I've created a neutral environment for agents from other departments to meet one another. They can let off steam and recharge batteries and, and it's an environment where I, as the el jefe can spend time with my people. Sure. And, and so this sort of gamification environment has enabled me to reduce any sort of attrition.
Richard Blank: and to have some sort of bridge with the agents here. And so let's say it's a first day of training. Training class doesn't start till seven 30 cuz seven to seven to 30 we start with recess. So everybody can have a great time together. Yeah. And when they enter the first training class, they're loops.
Richard Blank: They have friends. Yep. They're just absorbing now Joe. They start contributing so, So I believe with your training sessions with the agents, there's nothing better than Interac. Role playing and suggestions and pausing it and showing different techniques. It's a dojo. They all, Does everybody work in the same office or are they virtual agents,
Joe Killinger: Joe?
Joe Killinger: Well, uh, about half and half the newer agents are in the office. The guys have been with us for 10 plus years, or at home. Most of you
Richard Blank: know the synergy in your office, you know, the new agents, they feed off of that energy with one another. Oh. And if somebody gets one, the high fives are
Joe Killinger: plenty. Yeah. One of 'em gets a good call and you know, they got a listing employment or something.
Joe Killinger: It's just the energy it just through the roof. Rock on.
Richard Blank: Yeah. I missed that. With Covid that got taken away from me. The essence of my call center was to walk the rose and to break the bread and the high five. Yeah. And so I missed that, but um, I'm glad to hear you have that sort of culture there. I'm sure it's amazing.
Richard Blank: What, do you guys ring a bell? What do you do
Joe Killinger: when someone gets to leave? We don't ring a bell, but it's, it's, it's just fun. And you know what, it motivates the other agents, you know? So I find that if we really support that and, you know, make that a focus, the other agents are like, So what did you do? What did you.
Joe Killinger: How did it happen? And then they kind of grow from that as a team. Can you
Richard Blank: pull the call? What? Pull the call. Pull the call for the agents. Oh yeah. Listen to it. Go right into the training room right after you cut it and then cut it up and everyone gets a slice. Let 'em see. Cause it's still fresh off the griddle, what that call was like.
Richard Blank: It's,
Joe Killinger: I just love the inter, I love this business. First of all, I love the real estate business. I've done auctions and real estate auctions here in the US when it was a startup that worked, went very well and residential. And now I've been focused on commercial the last. 20 some years. So, uh, I love the business and the people, and I love watching new people, you know, build a business and bring it in.
Joe Killinger: And I think, you know, e everybody's afraid that the economy's gonna slow down here. And, you know, being in Southern California we're a little bit spoiled and that we don't, and we are usually the last one in, if we go into recessions. I'm not saying we are, but if we. We're always one of the last ones in one of the first ones out.
Joe Killinger: I think our biggest dip has been in under, even under 10%. So we don't take a big hit, large population in the small geography. Right. But um, yeah, so it works pretty well. Now you get into Inland Empire, that's different deal, but LA proper. But yeah, I love the business. I love the love the energy. So I could imagine being in your call center, you know, it's gotta be.
Joe Killinger: That would be fun. That'd be a fun environment. And you even make it more fun with all this stuff, all that. Box and
Richard Blank: a candy I five at an eating lunch every day. If you were here, it's best time.
Joe Killinger: Yeah. You know, as we get older we re appreciate that even more, I guess, you know, so it's, it's just fun to be around youthful energy that makes me want to go back in and do more work.
Joe Killinger: So I probably,
Richard Blank: These agents here are bilingual. Yeah. So once again, in regards to their intensive. Listening. Yeah. It could be exhausting. Yeah. And so the respect to them using what they've studied as I have with my Spanish Yeah. To recuperate that education costs and, and to earn a very, very good living.
Richard Blank: So once again, people are chatting and texting. I prefer the artist speech and if they can write and cursive, I think that's nice as well. So I'm always encouraging enhanced communication. Yeah.
Joe Killinger: I You get it. Um,
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/swjtRP1X1vg
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into, and so they just go, go, go, go, go. But if they've got a great individual like you're talking about, you really want to give them the opportunity to really enhance the experience that they're trying to create for you.
Joe Killinger: Really give 'em the proper training. And I think we, we tend to not do that. And so having the proper training, I think is.
Richard Blank: Oh, I couldn't agree with you more. It reduces fear. Yeah, it prepares them. And, um, let me share something with you. Since I'm a CEO of a company like yourself, we have leverage. We can hire and fire, make or break somebody.
Richard Blank: And I choose with this sort of position to encourage and to move people forward. And so these individuals, and I break the stereotype because a lot of people say, Wow, you are so hands on and you know people's names and you break bread with them. And I say, Well, As you and I do, Joe. Yeah. We break bread with our people.
Richard Blank: And I heard how you spoke about this individual prior, so I don't need to remind you. Uh, but the greatest thing is with these individuals is it's about maturity. And when they realize that each individual is a unique experience, they might be making their hundredth call, but it's the first call for them.
Richard Blank: And so you really have to take that sort of delicate situation and not, and not be bored with your pitch. Yeah. Because as I mentioned before, you're, you're becoming plastic. Yeah. You'll burn out on something like
Joe Killinger: that. Yeah. If they don't, we we, what we do is we make sure our agents know the market very, very well.
Joe Killinger: So let's say if you're gonna be a multi-family agent in, in Hollywood, and you better know every property that's on the market. Average days on market, average price per square foot, average size of units, everything. That makes the conversation a lot easier because you've got all this data in your head that you can give to these people cuz you're bringing value.
Joe Killinger: And that's another thing, you know, we get so many people that hey, they'll, they'll call like caught one a couple weeks ago, his calling was, Hey, are you somebody to answer? And he goes, Are you thinking about selling your building? Oh you're not. Okay, thank. I'm like, No, no, no, no, no. . That's not
gonna
Richard Blank: work.
Richard Blank: What's, what's his nickname? Fonzi.
Joe Killinger: Yeah. I was like, Oh dude. Um, but yeah, it just doesn't work. There's gotta be a connection and I really think, you know, being in real estate the last 10 years has been, it's been really, really good. Right. You know, the economy's been booming. Uh, real estate's been. That's changing.
Joe Killinger: You know, we're gonna, The fundamentals kind of got pitched out the windows when times were great. And so we're going back to fundamentals. So cold calling's gonna be a big part of it for a lot of people, so you gotta get back to it. I
Richard Blank: listen to their calls, self analysis, self improvement. If they can take a step back.
Richard Blank: And I know you were mentioning that you have scripts. Mm-hmm. , I make a huge suggestion not putting the script on an Excel sheet, but you have qualifying. At least put them in there. Two or three soft skills, Joe, that has made you successful, like positive escalation, pronouns, Name drops, military alphabet.
Richard Blank: Since you have me on the phone, I'm sure you like at least one. Those sort of soft skills just to ensure active listening because they are name dropping and they're putting back on the straight line grade them. Hall of Fame call them. When you bring everybody together, not just for cake, but for training, and when the training session comes, you bring out the call and you watch the tapes like an athletic team does.
Richard Blank: And since this is an individual effort like wrestling and boxing, your team knows the plays, they know the moves. Mm-hmm. , but they're watching an individual, so there's no way to spin it. Yeah, that's new. And if your tone is negative, if you're interrupting. We spoke about desert pitching with no oasis, just to take a breath and a drink.
Richard Blank: If they're not name dropping or having their name dropped, then we need to pause it for a second and say, What do you think you could? Why didn't you ask a follow up question? When someone's father passes away and gives the house to the daughter and the daughter is in a certain state, and I've, I've seen people show, Oh, I'm sorry to hear that and continue with their next question, their closers, but I would've stopped immediately.
Richard Blank: Yeah. And
Joe Killinger: you gotta create the connection, have the pitch,
Richard Blank: you know, from there.
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ImjaWfrYQr0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A simple common sense approach to my phone calls. I sold a lot of sizzle. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: don't be surprised if Joe's gonna be way too busy and it's gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the lead, get the deal, you know, get the appointment, You know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, and there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms. Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more.
Joe Killinger: Yeah. I would bet that when you were doing residential, you knocked it outta the park, didn't you?
Richard Blank: I sold a lot of sizzle. I said, Unlike other people that are just boring you, I'm telling you, your house is great. Oh, I had the greatest phone calls with people. I bet you know what I got the most. I tell you, it used to be about 80% prospecting, 20% referrals.
Richard Blank: Yep. And it got 50 50. Yeah. And then it got about 20% prospecting, 30% callbacks, 50% referrals. And so I got passed around, which was wonderful. Yeah. And people realized that if I myself at 10:00 AM on a Sunday morning or making prospecting calls to you, isn't that the sort of company you'd like to work with?
Richard Blank: And so it was very easy for me not to lie. I'm telling you the truth. I'm representing myself, introducing myself, and it's Sunday morning. I'm not hungover and I'm not on vacation. I'm, I would love to represent your home and, and why don't we have a, a meeting from this momentum that we have. I like you, Richard.
Richard Blank: Great. Put the checkbook away. I don't wanna sign who's talking about signing anything today. Mm-hmm. , what I, since obviously we have a momentum and we both know each other's names. Maybe the next step is to have Joe meet you and then from an educated point of view, then make a decision. But you're gonna love him , you know?
Richard Blank: And um, And it's being kind. Yeah, it's being nonthreatening. And they realized that, and maybe Joe, it's the way that you and I were raised by our parents and grandparents. We were taught to have certain manners. Yeah. And to respect other people's times. Yeah. And so by just taking that very simple common sense approach to my phone calls, I was not the real estate beast you thought I was.
Richard Blank: I was a very kind, non-threatening appointment set for my older brother who is the broker or for my clients now that are in the United States that are doing their business. So I was just the sell the sizzle. Come into the tent. Yep. Greatest.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Dnt-4hwnfM4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Why you should listen more than you talk on the phone? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that if you, you, you know, my, my father, it's amazing how the older I get, the smarter he gets it, just, you know, he goes, Joe, you've got two ears and one mouth.
Joe Killinger: He goes, Listen more than you talk. And he's right. He was right on, and I just am like in sales. That is something that you really have to take into consideration.
Richard Blank: So I have a follow up question to your statement there. Do your agents know your script by? A to Z, one to three. Do they know everything? No.
Joe Killinger: No, they don't.
Joe Killinger: They, you know, and depending on the personality, you know, we have so many different scripts, so most of them don't even really follow a script. They go by. What we try and teach is, you know, when somebody picks up the phone, you need to be listening to them and you know, kind of, I don't wanna say mirror, but understand how they're coming out of there.
Joe Killinger: You can tell right in the first few seconds how somebody is that day if they feel like they're bothered. But I mean, they do have scripts, don't get me wrong. And they have like three of 'em that they all play off of, but nobody has one of them memorized, I don't think. But it's, But that's fine.
Richard Blank: As you say that, they're well versed.
Richard Blank: They know they're subject well, yeah. And, and what I've seen happen multiple times is that they become plastic. Plastic to commercialize. They're not a painting, they're not raw. They're a character, not in character. That's why when your dog was barking, Joe, I asked what the dog's name was. Yeah. As a follow up question, or how many years have you been in this position, this promotion at your company?
Richard Blank: Now, congratulations on being ceo. How many years has it been, Joe? You know what? You know, where are you at right now? Yeah. And so when you say active listening to me, it's really more of an engagement. Because you're saying also as well that you might be upsetting somebody, but I'm telling you this, these are people you're meeting for the first time.
Richard Blank: I can't gauge the first round of the fight as I can on the 12th because things do change, like tug of war. It goes back and forth. There's a push in a bull. Yeah. But if I can. Match just your speed and how loud you go. Then there's no crosstalk or interruption cuz I'm really moving with you at your speed.
Richard Blank: But then I know when to interject to do the follow up. That's the active listening they need checkpoints. They need pauses. Do you remember the show gets smart when he was walking down the hallway and the doors were closing behind him? They're gonna leave. Yes, I do. Yo, my main man, you know, they're gonna leave a door open.
Richard Blank: So after 15 minutes they wonder why they didn't get the appointment. And all the client says is, Hey Joe, send me information. Yeah, no, because that's why when you gauge these people, you ask a follow up question to see if it makes sense or if it sounds good, I'd rather take a three second insurance policy.
Richard Blank: To ask you a tie down question, then to assume, which as you know, it makes an ass out of you and me and just keep moving forward for the fear of being hung up upon. And yeah, I believe in selling sizzle. So somebody has a beautiful building. I would love to take a look at it because when I was doing residential real estate, the MLS was a gold mine for me because you talk about the, the bedrooms, the kitchen, the sport court, the pool, the, the, the, the crown molding or even the curve appeal.
Richard Blank: And obviously it was the biggest glaring tell sign of what the people were most proud of. Oh yeah. And what they loved the most. And so I allowed through least resistance. It's called Woo Way. To, as you say, two on one. Listen, twice I know what I know. I need to know what Joe knows. Yeah. And so by me allowing you to ask these questions and, and me bringing you back in the conversation, don't be surprised if you not only can get everything out of it, but once again, they're probably gonna call you and tell you how great I was by setting the appointment.
Richard Blank: Mm-hmm. , that should be the goal of your staff. is to get that positive escalation when you call back Mrs. Jones to represent her property. Mm-hmm. and I always gave the most points on the call, Joe, when the client says your name. Yeah, I know you want a conversion and, and the scripts and, and I'm so proud of what you built.
Richard Blank: But to me, if they are not capable of having that sort of balanced, grounded in the moment. Sort of conversation where they are selling or buying one of the most expensive investments of their entire life. You have to put, it's almost like a vulnerable state for somebody. You really have to take that into consideration, and so instead of being a prospector, you're almost more of a consultant.
Richard Blank: Yeah, but you're not, Joe, The closer. That's not a problem at all. What I'm here to do today is to clarify for our edification additional things above and beyond your specs that Joe would need to know in order to be in the moment with you to move forward emotionally and to either purchase or let.
Richard Blank: Property go. So you're are such a good man in regards to the psychology, like someone's best friend or older brother, making sure I don't get in a fist fight and stay out of trouble. And Joe, that's why you get these accounts. I don't know if they could price shop around or give it to a family member, but you've closed a lot of deals of people you've met for the first time and these people once again are entrusting this in you.
Richard Blank: And so as much as I'm telling you before, there's no real secret sauce to this. If you show empathy, if you take an extra five minutes to speak with somebody when you're online with them, just start looking at the website and making compliments and asking how Eddie in the, in the mail rooms doing. Don't be surprised if Joe's gonna be way too busy and is gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the league, get the deal, you know, get the appointment, you know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, And there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms.
Richard Blank: Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more. Yeah.
Joe Killinger: I would bet that when you were doing.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/sdL9DJOHz6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
How to get past really good Gatekeepers? Real Estate Jam session guest Richard Blank Costa Rica's Call Center
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just
Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note after I had a conversation with somebody sending it.
Joe Killinger: I couldn't believe the return. You know, it's just
Richard Blank: the positive escalation of
Joe Killinger: everyone that's helped. Yeah. Yeah. It was just a quick little notes and it really worked, but now how do you. I've got so many questions because this is brilliant. The way you're phrasing all this is understand how do you get in, Let's say you the, the gatekeeper's.
Joe Killinger: A really good gatekeeper. Ooh, what's the, Yeah, , How the scary ones, right. How do you break through that? How do you get through to, from them to the next
Richard Blank: level? My good friend, did you ever see the movie Wall Street when Bud was trying to get into Gordon Gecko? Oh Christ.
Joe Killinger: I watched that movie a hundred years ago, ,
Richard Blank: But what I remembered most about that movie was he wasn't disrespectful to the coworkers and the executive assistant of this gentleman.
Richard Blank: And so instead of trying to. Not follow the protocol, be rude, curse or, or just bully their way in there after a while when he did get that pass to pitch and he did show up at the office before going into that meeting, obviously there was a bit of admiration from, as you say, this tough gatekeeper because that's why they're there.
Richard Blank: Yeah, they're the best, but they're also human. I'm sure they're wonderful mothers and fathers and, and, uh, and they're responsible people because that position is very important. But that's why I mentioned the anonymity in the beginning, because if I can say, How's Costa Rica's call center doing today?
Richard Blank: Yeah. You have to respond. Well, and I get to give them that sort of power punch right off the bat. Mm-hmm. and. , it might take two or three calls to call back because Joe, you might be busy and that is fine, But, But how about this? Once you follow the rules and you're respectful, and if you ever do those positive escalations, this individual is a plethora of information about the company culture.
Richard Blank: They might give you direct extension numbers or tell 'em about the son's birthday party or, or just let you know other things. You, you were mentioning yourself celebrating a birthday with one of your most treasured employees, and I think that was very cool. I hope they saved you the biggest piece. , but, uh, yeah.
Richard Blank: No, it was too big. I know, right. And, uh, That's what I'm hoping too, as I mentioned before about anchoring. Yeah. As much as I'd love to give you a tip and a trick and, and a million dollar secret, the success I've had in, in real estate is this, you know, relationship building mm-hmm. and respecting their rules.
Richard Blank: And sometimes a pipeline could be a week or could be six months out. Yeah. And as long as you leave a lasting impression. And custom make emails and especially voicemails. Yeah. And involve everybody that's assisted you, You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Richard Blank: Yeah.
Joe Killinger: How often do you, if you, you can't get through to.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/XQBpdAiMcug
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Democracy Now! Friday, 10th March 2006
We have an extended conversation with Tony Benn, one of Britain’s most distinguished politicians and the longest serving MP in the history of the Labour party. Benn discusses the new revelations the British government helped Israel build the atom bomb. Benn also speaks about U.S. and U.K. relations, extraordinary rendition, Guantanamo Bay, torture, religion, and the state of the media. [includes rush transcript]
BBC News revealed Thursday the British government secretly supplied Israel with hundreds of chemical shipments in the 1960’s, despite fears the chemicals could be used to develop nuclear weapons. Analysts say the shipments, which included plutonium, helped speed up Israel’s acquisition of an atomic bomb. All told, the BBC reported the British chemicals could have been used to produce bombs 20 times as powerful as those dropped on Hiroshima.
The deals were made in violation of strict government policy. According to de-classified government documents, a British government official named Michael Michaels oversaw the shipments behind the backs of his superiors. One of these superiors is our guest today. Tony Benn was Britain’s Minister of Technology at the time. That post was one of many that have come in the career of one of Britain’s most distinguished politicians.
Tony Benn served in the British Parliament for over half a century. He is the longest serving MP in the history of the Labour party, which he joined in 1942. In May 2001, Benn retired from House of Commons to, in his words, “devote more time to politics.” While many politicians take on corporate or lobby positions when they leave office, Benn became one of the harshest and most vocal critics of the Iraq war. He is a prominent leader of the Stop the War Coalition in Britain.
In February 2003 — one month before the invasion of Iraq — Benn interviewed Saddam Hussein in Baghdad. In December of last year, Benn was the lead signatory to an appeal sent on behalf of dozens of prominent British political and cultural figures asking the UN to investigate the US and British governments for war crimes in Iraq.
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What motivated you to get into the nearshore call center business? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
It's because she, I have to ask. What motivated you to get into this business and to, and to really study it the way that you have so that you could pay it forward and impart your employees with some real success strategies, as well as your customers and your clients. They receive results because of the style with which you make the calls and the style with which you do.
So what motivat, what, what, what makes you different than everybody else that I've met? Well, the first thing is I wanted to find a job, so I didn't have to move back to the states. I live in paradise. I was gonna, I was almost gonna paint shells on the beach if I had to, but do they have snakes there?
excuse me. Do they have snakes there? Uh, they most certainly do. Oh, then I can't go. I'm sorry. I would wear big rubber boots if you're treking out into the rain forest, but, uh, nah, I think most places you'll be safe, but you know, where I really saw it is once again, for those four years in my late twenties, when I was sitting with the Costa Rican Ticos at the call center, as much as I was amazed by their bilingual abilities.
Conversations and positive escalations. I saw the tough side of the job I really did. And I needed to once again, find a way to make it efficient, but not to have them burned out and to keep their dignity. And so I really took it from the area of the language aspect. I really do encourage them to study the, the source.
So instead of using words like help, they can use guide, assist and lend to hand instead of telling somebody, excuse me, could you repeat that for my clarification? For my edification, Kevin, was it 1, 2, 3, or ABC? I teach 'em the fall on certain swords on a call. And so once again, if I can assist them in teaching them what the north American market is.
What our genres are certain vocabulary, certain styles. And I mean, if they wanna learn bad words, I'll teach 'em bad words, but that doesn't help anybody. I, I want them to be prepared so they could walk into a board room. Improperly represent themselves in their company, and that's been my goal. And through these years I've seen some incredible people and, and you're gonna love this.
The most I'll hire people with experience. They come in, they're hot. Sometimes they could be cancers. It depends on the person. I like the person more. That's got no experience at a call center. I mean, they're brilliant college educated bilingual, the whole shit bank. They just don't know what a phone system is or a headset who cares.
I can teach that an hour, but I love the fact that I could mold somebody and I can show them certain skills. And as long as they're coachable and they show up on time pen, the ready I am the first. To put, win in their sales and find as many ways as I can to promote them. And I'll delegate, even though they're not a supervisor, I'll let them write a script.
I'll let them do a training class. They can pull their hall of fame, call out and talk about it with 15 people. Why not to practice their public speaking, you know? And, and I always love making suggestions cuz no one makes a perfect phone call. So I don't think you're getting away with it. I will definitely find something to make a suggestion on.
And these are just building their own self reli. And self confidence. And I love seeing that with the people that work here with me. .
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/r1diLQXrrkQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
In 30 seconds you can build a relationship on the phone. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Oh, exactly. Well at the, at the, at its core. Sure. This is all about relationships has to be, and it is amazing to me. How, in 30 seconds you can build a relationship or begin a relationship with somebody to keep them on the phone. Cuz that, that, how do you teach them? How do you teach your, your, your folks?
To start building that relationship right away. That is why you have the best podcast. You literally are asking me some of my really is this underhand whiffle ball pitches. You're just giving me the best questions I'll give you. I'll give you a wonderful technique that I do. I call it the company name, spike.
This is your first. Not even 30 seconds. It could be the first three seconds of a call. Let me give you an example. You have positive talk radio, right? And I'm calling your company and somebody answers the phone. They're like, hello, it's Kathy positive talk radio. I'm not gonna ask Kathy Al she's doing or even to speak to you yet.
I'm going to utilize anonymity just for my opening, not the whole call cause that's shady, but I will say, Hey, how's positive, tall radio. Doing. So, what I'm doing is I'm saying the name of your company better than your person did and they're gonna realize that I could be a mystery shopper, your best friend or your best client.
So obviously they're gonna answer me. We're doing great. And that's usually when they ask my first buffer boomerang question, who are you? I'm gonna go, Kathy. That's an excellent question. My name is Richard blank, and then we're gonna have a nice conversation. I'm gonna let them know that I'm gonna give them a positive.
When I do get transferred to speak with you, we spoke about that earlier. And so all I'm doing is using my first couple seconds to say something that you are familiar with. I said it better than you cuz you know, I'm gonna say it better than you. And I'm going to use this anonymity cuz most of the time when they start asking how Kathy is doing or being able to speak to you directly, usually they say we're good, thanks.
Or no thank you. Or what he is selling. I'm not doing any of that. I'm immediately showing good faith and I'm taking it from certain percentages of a half point shot to not even a three point shot. Now it's like foul shot percentages. I'm not guaranteeing you a hundred percent, but what I can do is increase your percentages of prolonging a conversation because no one's going to ever give you 10 minutes.
Gavin, you know this? No, you're lucky if you get 30 seconds. So my opinion is to keep buying. And if you're capable of doing that by some due diligence, if you mention pinball machines on my phone call calling me, unless I got something to do, it's really yours to lose. I will literally give you five minutes to pitch me because it showed that you took a couple extra seconds like you did prior to this podcast.
You're telling me all this stuff you researched about me. I can't thank you enough. That's the sort of thing as a CEO of a company that will give you the pass to pitch, and I will let you do it because you just showed that extra effort, do that in an email template, do that in a voicemail that you're leaving, just make it custom made.
And if you just take that one extra thing that, you know, the company loves so much, it may buy you time.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/f9mg6HjDYx0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
They can do anything and go anywhere and sell anything. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Good Lord. I had no idea how complicated this whole whole system is. And, but at the end of the day, when somebody gets trained, like you're talking about, they can do anything and go anywhere and sell anything. And because they get it, they, they understand how it all works. Well, just like you see in the movies of the Wolf of wall street, Glen Gary, Glen Ross, or the closing scenes in boiler room, that's only a specific vertical.
That's a certain sort of assertiveness that sometimes the not fit every profile agent that we have here. So I, I, I do appreciate the compliment, but if I may, I never force a hand. What I like to do is from an educated point of view, people make a decision, if anything, and nothing. My good friend, you and I are gonna go to the distance.
I'll go 15 rounds. They'll at least hear me the whole way. And then they're able to make a decision. I rarely get hung up on in the middle. Um, but the most important thing once again, is to do active listening and through deductive reasoning, I can share with you my expertise to see if it fits. And unfortunately there are some times, and I can give you three quick examples where as much as they want to give me the business, I can't take it.
I'm not 24 7, so I don't do grave. We don't speak Chinese or other sort of languages. I'll take Portuguese, Spanish and English. That's what I'll do. But if I can't speak the language or understand the language, I'm uncomfortable with that, that's difficult for me. And the third thing that I have to turn down accounts is I can't match the rates on offshore call centers in India and the Philippines Costa Rica is central America.
We're nears. We're the most expensive in central America, uh, companies such as Amazon, HP into and Oracle here. So expecting a Costa Rican to work for a dollar an hour, as much as I could offer to 'em no one's gonna take it. So the clients have to be very realistic when I'm forthright with them and give them sort of feedback.
They might not want to hear it, but they're respect me for the respect.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/-A-NasvJato
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
How difficult is it to use English as a second language? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
How difficult is it to get the lingo of, um, American English from Spanish? The, the words are said differently and stuff. How difficult is it to, to use English as a second language? Well, most of these individuals, once again, have been speaking English since they were very young, but I, I have a trick for that.
There there's a couple different things. If they don't know certain slang, instead of saying the beach, you might call it the. You know, I need to teach them that, but I would like for them to write out specific words, phonetically, because they might have issues in regards to their vowels, just in regards to the phonetics.
I want them to learn how to spell it, but if they want to, you know, give themselves a little cheat sheet on how to pronounce certain words correctly, or my clients will offer us, um, you know, glossary of terms and certain sort of definitions, or even a training manual. To, I guess, onboard them a lot quicker in regards to industries, because we, we're not really the experts.
Sometimes we're just doing more of lead generation, like real estate. For an example, these agents might not be real estate brokers, but they can still call people and prospect them without a license legally and be able to transfer the call. So they don't need to walk through escrow in contracts, but there's no reason why they can't ask somebody how many bedrooms they have and what sort of sport court they have in the backyard.
And so, as I say before with my client, There needs to be some extreme, realistic expectations on what the agent's capable of doing. And so I just wanna make sure that there's a good fit.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n6ZLdR0lwD4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Should you earn a living through call center customer support? Positive Talk Radio guest Richard Blank Costa Rica's Call Center.
And I can tell you from my experience in, in management, that when you treat people well, you treat people fairly. Uh, they tend to want to stay there. They tend to tell their friends and family, Hey, you should come work where I am. We really like it there. And your turnover goes down. Your productivity goes up and your, your company culture becomes a very positive thing.
And there's some people in the United States that still don't get that. I'm glad that you. That's true. And, and telemarketing and call centers. A lot of your friends and people, you know, do earn a living through customer support. Yes. And you don't need to work at a call center with a predictive dialer in infrastructure to be making prospecting calls for a company or even receiving calls.
I find it as an admirable position, as long as you're not compromising ethics values and morals are calling Kevin during dinner. That's very not cool, but in Costa Rica, if you're talented, You can actually earn more than most vocations. So I do have people here with law and medical degrees that are actually earning more money here than they would in their selected fields.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=LFk4Uy6HAjE&t=3s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
It's amazing. I I've talked to a lot of people that have traveled internationally. I haven't had the ability to, yet. I plan on doing it at one point in time, but I will, I don't think I'm not gonna no. So, but what they tell me is that when you leave this country and you go elsewhere, mm-hmm, people who have nothing.
And I mean, nothing mm-hmm can still be happy. It. Absolutely. Doesn't take a car. Doesn't take, you know, a lot of money. Uh, they've got water, they've got food, they've got a roof over their head. They've got family and they're happy. And I, I think we've, you've been gone a while. I think we've lost that we've lost touch with that in this country.
And I would hope to get it back. They also have faith. They have faith in themselves. They have faith in their family and they have spiritual faith. And I like things like that. And I believe that everybody in the world has that in common. It doesn't matter your culture, religion, your language, your skin color, or whatever.
No, there, there a smile is universal. And when people offer food and share things like that's universal, too. and in this culture, you cannot turn down a second plate of food as an insult. So just be prepared to eat and be prepared to be taken very well cared of, and also have the pleasure of reciprocating that as well.
And so I've seen that as part of this culture, but no, the, the United States is fine. We have this, I just think people need to slow down. Calm down a little bit and just get back to the basics, get back. As I mentioned, the way that we were raised by our parents and grandparents, and if we can get back to that sort of simple sort of mind frame and, and communication, people have much more, uh, effective and fulfilling relationships.
What what's happening is people are texting too much and they're not calling. or they're not seeing one another, because it may be COVID people got isolated and it's not easy. It's really, the tough road is to get back into that. The easy way is just to keep doing what you're doing, but the, but the more challenging way is to walk next door to your neighbors and to say hello, or to make that extra effort to not break a plan and to see your friends or to do a follow up email or phone call for courtesy.
And not be latent about it because people are expecting that. And so as long as you can do those sort of things on a daily basis, it won't pile up. You won't forget about it and you'll be invited to a lot of parties and events because you're showing interest in that sort of relationship. Absolutely.
Yeah. I ask my youngest son. When he was, uh, 18, 19, this is about 10 years ago, but he, he was to the, he was so good at texting that he could in class have his phone in his pocket and be able to text without looking at the, the number to the, uh, uh, letters as to mm-hmm. what he was. I mean, he was so gifted at texting.
He did it so much. So I asked him one day, I said, Don't you find that texting takes away from the personal attention of having a conversation with somebody. And he said, no, I'm fine with texting besides I can talk to five girls at the same time when I'm texting. And I can't do that when I'm on the phone.
So it's like, well, okay, but what's your son's name? The Fs . That sounds great. Five girls at the same time. He's remember our generat. Okay. We had to call people's homes to ask permission to speak to our friends. Yes, we did. Cuz dad would pick up the phone and it would be like, who's this that's right. Oh, you know, can I talk to Lisa please?
Uh, you know, and uh, but nowadays none of that's, but I think you're right. We've lost a human touch and we, and you would be great to get that human touch back. I gotta ask you in Costa Rica, what's the homeless situation like. It's there. Uh, and I, I see it a lot in, in San Jose, but really what I see is it's more of somebody that's lost their way.
It's usually a young man or a young woman that might be indulging. too much. Wow. Yes. And so that's what I see. And so, but other areas where yes, it is a third world country. And I have seen individuals out there asking for the most asking for OS from people. And you can tell that this individual might be a senior citizen or have a handicap.
Or something that's not drug or bad habit related. And a lot of people, including myself, not just give money, but then all of a sudden you ask, is there something that you need specifically? I need some sneakers, I need a jacket. I need something. You get that for them. It's not like a one and a done, like in my neighborhood, there was a corner and there was, there was Donna Katia.
She must have been at least 75 years old. And this woman was out there every day, sweetest woman. And she was literal. Almost supporting her family. I didn't ask too many questions, but this woman was out there asking for money and saying, you know, blessings for people. And she was very smart. She remembered people's names too.
And so when I would see her, I would give something. And then when Christmastime came along, I asked if there was something specific. She mentioned the sneakers for, you know, a grandchild and I, and I got that for her. And so, um, there's certain ways to do it. Like I'll give somebody money on the corner if they're juggling knives or doing some sort of acrobatic event.
Yeah, sure. I'll give you a couple dollars. But then when you see somebody every day and you realize they're part of your community, it's, it's something where people want to take care of them. It's interesting how neighbors will talk about this individual that you saw and they start learning about them.
And so this is a culture that really likes to take care of their own. And I've seen on the side, like if you walk past the banana plantation, they'll be a worker there and you're just walking and he's like, Hey, would you like a few bananas? You know, it's just, people are always sharing and they're always, um, Once again, trying to make people feel welcome, but I don't see it that bad.
I don't see really tent encampments here. We just see certain packets of the city that might have individuals, as I've mentioned that.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/lHwxCUKsY9E
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Looking for internet wifi at home service? You've come to the right place. In this blog post, we'll help you choose the best internet wifi at home service for your needs. We'll also provide a few tips on how to get the most out of your service. https://news-gle.com/lap-mang-internet-fpt/
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The real estate attorney in Ventura County at Schneiders & Associates, L.L.P. have the expertise and experience to assist any family situation in devising and implementing the most suitable plan. Whether you are contemplating your estate plan or would like to make amendments to your existing estate planning instruments, contact the estate planning attorneys at Schneiders & Associates, L.L.P. for assistance.
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Looking to spice up your golf game? Why not try using a car seat on your golf cart! This simple modification can provide a more comfortable and enjoyable ride, and it's easy to do. In this blog post, we'll show you how to install a car seat on your golf cart, and offer a few tips on how to get the most out of this upgrade. https://www.mummygroup.com
As a Four Peaks Roofing Company client, you will feel confident that we will take great care of your roofing project because we know that your home is your most valuable investment. We take pride in caring for our clients’ homes as if they were our own. Our roofer in Phoenix has the knowledge and expertise to help you through the entire roofing process.
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At Topkare Hospice, Inc., we strive to create an environment where patients and families can find hope, peace, and connection amidst difficult transitions. We offer grief counseling and support to help families during Hospice Care at Home and throughout the grieving process. We are here to provide in-home support, comfort, and companionship through some of life's most difficult journeys.
Topkare Hospice, Inc.
7071 Convoy Ct. Suite 101, San Diego, CA 92111
(800) 529-7029
Official Website: https://www.topkare.com/
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Our Other Link
Hospice Grief Support: https://www.topkare.com/grief-support
End of Life Care at Home: https://www.topkare.com/eoloa
Hospice Care Volunteer San Diego: https://www.topkare.com/volunteer
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Whether you're looking for a job or just want to explore the world, there are many great websites that can help you find work abroad.employment Abroad can open up many doors and provide opportunities that you never thought possible.
However, with so many different websites out there, it can be hard to know where to start. That's why we've done the research for you and compiled a list of the best jobs abroad websites.
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Saskatoon Movers is a company that provides moving services. They are one of the most reputable companies in the area and they have been in business for over many years. Our movers are licensed and insured professionals who will take care of your belongings. Movers in Saskatoon can help you to move your belongings from one place to another.
Saskatoon Movers (Moving Company)
140 Wall Street, Saskatoon, SK, S7K 1N4
306-500-1807
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In this article, we’re going to go into some detail about the design and implementation of a 3D architectural visualization walkthrough. We’re going to show you what a realistic 3D architectural walkthrough of your apartment can look like.
New York City has a very interesting architectural history. While New York has been closely linked to the arts, architecture, and design for centuries, it’s only in the last few decades that the city has become a hub for young, creative, and ambitious designers. Architectural Design Studio of NYC created a 3D Walkthrough of Residential apartments for These Ambitious Designers With Their Requirement Using The Latest Rendering Technology.
Getting a 3D walkthrough of an apartment is one of the most exciting things you can do for your home. The 3D walkthrough is the process of seeing the exterior of an apartment, but seeing it from the inside. The process generally involves installing cameras on windows and doors and other points of access in order to have a clear peek at the apartment. The advantage of this method is that you get to see how everything is put together inside, and also that you can see what the apartment would look like with any major remodeling projects planned or underway.
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Tata Carnatica offers a solid, open climate where your family can appreciate extravagance, innovation, and solace. Our restrictive lofts have been worked in view of the insightful purchaser, using unquestionably the most recent methods and materials to guarantee quality long into the future. There will be a roomy hall on the ground floor, highlighting vitrified tiles in both the storm cellar and upper floors. You can enter any of our pinnacles by lift - lifts adequately huge to address your issues, both for living space and parking spot. The lift cladding is accessible in marble or stone as per your inclination.
Controllers On Call - Accounting Job Agency Toronto is a Profit 100 niche staffing organization specializing in the placement of accounting jobs, finance, and HR professionals in contract, project, and full time / permanent positions Canada wide. Our unique thorough screening process combined with comprehensive guarantees, provides you with the best qualified professionals in the most effective, efficient, and economic manner saving YOU time, money and frustration. Call us at 905-237-0407 for more information about accounting recruitment agencies Toronto or visit our website.
Controllers On Call
58 Springer Drive, Richmond Hill, ON L4C 0G3
(905) 237-0407
My Official Website: https://www.controllersoncall.ca/
Google Plus Listing: https://www.google.com/maps?cid=4739539345994359358
Our Other Links
financial recruiters ontario: https://www.controllersoncall.ca/finance-candidates/
Service We Offer
Employment search service
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Linkedin: https://www.linkedin.com/company/1379643
Facebook: https://www.facebook.com/Controllersoncall/
Twitter: https://twitter.com/TaliNizic
Pinterest: https://www.pinterest.com/itscontrollersoncall
Instagram: https://www.instagram.com/controllersoncallon/
Vape Street New Westminster BC is a vape shop that offers an extensive selection of vaping products. We have everything from starter kits to high-end bongs and rolling papers and more. The vaping devices and e-juice choices we offer at our New Westminster vape store are always up to date and current. We work with the biggest suppliers and manufacturers, ensuring that you will always get the latest and most outstanding products.
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78 10th St #102, New Westminster, BC V3M 3X3
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Instagram: https://www.instagram.com/vapestreetnewwestminsterbc/
Vape Street West Kelowna BC is a great place to get your vape supplies. We offer a wide range of products, including bongs, pipes and more. At our vape store in West Kelowna BC, we carry the most popular brands of closed pod systems and disposable devices such as Envi Vapes, Allo, Stith, Dinner Lady Disposables, Nasty disposables, Vuse Pods, and Moti.
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525 Highway 97 South 412, Kelowna, BC V1Z 4C9
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My Official Website: https://vapestreetcanada.com/vape-shop-west-kelowna/
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Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision?
Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for merit over price. I can name 10 call centers that can do it for half my cost in the Philippines in India or anywhere in town. So if that's your first question for me, I'll answer you by saying a thousand dollars an hour.
They go, no, you're not. And I go, of course, I'm not, what's your second question. at least just to see what they have to say. And then a lot of the times on those calls, because people shop around which they. People do know certain telemarketing, they have done it in house, but they've never, uh, outsourced. So maybe they're not familiar with some of our infrastructure, our reporting, our supervision, onboarding training, quality assurance.
They've just done it with a half a dozen guys in their office. And a lot of the times they have unrealistic expectations. Sometimes people have to go through a certain process with me. So they qualify. I reject more campaigns than I accept because I'm very selective. I use the smart theory specific measurable, agreed upon realistic.
And timeframe oriented. But to answer your, your question in a certain way, anybody that would like to scale their company, maybe compare apples to what they're doing to my structure here. We're very price comparable to the United States, including full benefits here. I don't force hands. I don't twist arms.
And from an educated point of view, potential clients make a decision about working with. Most of the time and I will be candid about this it's price and how can I compete when we're the most expensive in central America, but we also have the best infrastructure. If that's important to you. We also have Spanish language capacity.
We're very close to the United States. We're on certain time zones and we have a democratic society here. We don't have an army, so there's a 95% literacy. So one of the questions that I would ask as let's say a salesman is since I have these skills and you're asking me because I'm 50% more, am I capable of doing 1.5 an hour compared to just one an hour?
If I put it on a predictive dialer, if I speak in Spanish, if I use Richard's coaching, if we do rebuttals, if I do voicemails, am I capable of doing 0.5? Because you're saying you pay half. Well, then that's fine. Put me on a level playing field. Maybe my agents are capable with the skills that they possess and the coaching and the environment that they have.
And I've seen it to do 0.5 more, which means that we even out and I'm worth my cost. And then we get seats. But my goodness gracious is I can't do 20 calls an hour. you know, if the average one is 10, you can't, you can't make up time, but those are the sort of questions that I would ask to see if it would be a good fit or not.
But, um, but I do appreciate anybody that calls me where they must have found me on the internet through search engine optimization or read an article, or at least took the time to reach out. And so I almost tell them to put their checkbooks away. No one sends me money on a first phone call. It's my pleasure to share information.
And I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time, but I believe that I shared with you my best. Where it would give somebody such great foundation training where Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech.
But the one thing is when they're too well rehearsed and they're too commercialized, they they're not raw anymore. They lose that sort of sparking character that they first started off this journey with. And that's pretty much my final thoughts on that.
Yeah, no, that that's excellent. Uh, that, that was, that was a, a, a nice little nugget right there at the end, too, Richard.
So thank you very much for sharing with us today. Grateful for the time that you spent with us because you're, you're running a busy and successful business down there in Costa Rica. So I'm grateful.
Thank you, Michael.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/MVX44qrEXP0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
A realistic percentage of reach for cold calling? Build & Balance guest Richard Blank Costa Rica's Call Center
For that. Um, I recall a past client telling me that they'd only reach live people about three or 4% of the time when calling all day long. What do you think is a realistic percentage of reach for cold calling?
If all they're doing is speaking to these people like four times out of a hundred phone calls, it's really an Oasis in a desert.
My opinion is why don't you hang out for a while instead of doing an average five minute phone call, why don't you stretch it to 15 minutes? Cuz you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night we take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people, but.
That's not the point. The point is if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omnichannel non-voice support. As you were mentioning, filling out forms, doing check. One of my clients has the same challenge.
They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about one 15. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made and I've seen that yes.
Phone call, area contact conversion ratio dropped a little. But then here's your advantage? Let's say you make another phone call back to these people. You're mentioning cold emails, not anymore. Michael. Now it's a warm email. because I've sent it. I could be following up on it, even if they haven't read it, but I might ask and I'm sure you like something from the email to at least try to anchor in there, but you could be doing a second, third or fourth touch approach to a client.
Realize this is their pro. But I do believe by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them. It will give you a lot more mileage when you're speaking with the people. Yeah. I,
I, uh, think that's really smart, Richard.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ezLE7wUVXAU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#