Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Castle Creek Cavaliers is a Dog Breeder of Cavalier King Charles Spaniels in Southern California. Merle Tucker is an AKC Breeder of Merit and have produced 16 AKC Champions. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Merle Tucker
Castle Creek Cavaliers
46420 Volare Rd
Temecula, Ca. 92590
760-518-8160
https://castlecreekcavaliers.com
https://www.facebook.com/people/Castle-Creek-Cavaliers/100079486059808/
https://www.linkedin.com/in/castle-creek-cavaliers-200355260
https://twitter.com/castlecreekcavs
tags: Castle Creek Cavaliers, Cavalier, King Charles Spaniels, Puppies, For Sale, Merle Tucker, Dog, Breeders, Puppies, Dames, Adults, Therapy Dogs, Reputable Breeders, Show Breeders, Breeders of Merit, San Diego, Riverside, Orange County, Newport Beach, Costa Mesa, Los Angeles, Hollywood, Beverly Hills, Santa Monica, Southern California, California, CA
Castle Creek Cavaliers has been an AKC show breeder of merit and has produced 16 champions over the last 19 years. ” We moved to beautiful De Luz which is in Temecula, California. Cavalier King Charles Spaniels are exceptional companions for young and old. They rarely bark, are never aggressive, destructive, or hyper. Instead, they quietly engage people with their expressive, soulful eyes exuding the love and acceptance they feel for their two-legged friends. They have the special gift of quickly connecting with people and making them feel loved. They also do very well with other animals. They have been bred over 400 years to be the perfect companion.
Castle Creek Cavaliers puppies are provided individual, loving attention inside my De Luz Temecula home, and develop their beautiful and healthy physiques and temperaments as they run free and play in their acre-plus park-like yard. No cages for these kids! They are from healthy (eye, heart, patellar and hip clear), predominately champion pedigrees, and are treated with their well-being always in mind, as part of my family until they become part of yours. All breeds have genetic health issues. Reputable breeders take the parents to specialists to make sure they are clear of these issues before they are bred. I am committed to continually produce healthy, beautiful Cavaliers, keeping to the breed standard. To help achieve this our dogs are shown so they can be worthy to be bred to the top Cavaliers in the Country.
Brigade Valencia is a project that is recently introduced by Brigade Groups. It is exact located at Hosur road Bangalore. Brigade Valencia feature is provide1bhk 2bhk 3bhk apartment with luxurious feature. It provide amenities like swimming pool, gym, kids play are, jogging track, mini theater, cafeteria, community hall etc.
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Having unstable internet may lose your kid’s patience because of interruptions. Download Five Little Monkeys to MP3 from YouTube with VideoPower YELLOW and play it on your playlist unlimitedly.
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Zory Rosales Paul Mitchell Pasadena Racist Violent Bum Hair Dresser!
Zory Rosales is a lying racist Violent bum hair dresser that picks trouble uses term “all lives matter” while being an illegal Mexican. Zory is dangerous, violent, lies, stalks, harasses and causes discomfort. She is a bum student with no car on welfare and food stamps with 4 kids with different men. She goes to Paul Mitchell as a racist lying bully.
She will mess your hair up especially if you are a black woman. she hates black women and other women of color.
Paul Mitchell Pasadena is a haven for violence and abuse and racism.
YouTube Video: https://youtu.be/MYan_BaGu5w
Wally World Riverside Resort is a family-friendly resort in Ohio. It has all the amenities you would expect from a four-star resort, but with an added twist. The resort is designed for families with kids of all ages and it has a large water park for those hot summer days. The Wally World Riverside Resort is perfect for a weekend getaway or an extended family vacation.
Wally World Riverside Resort
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Texas Furniture Hut has been providing best in quality office furniture in Houston. We have an office furniture store in Houston that features a huge selection of office desks, chairs, and more. Visit either of our Texas home office furniture showrooms in Cypress and come see what we can do to help make your house truly feel like home.
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At Broken Dove Productions we are innovators. Our insatiable desire to learn more about video content has forced us to be at the cutting edge of VR, AR, 8K, color grading raw footage, shooting 16mm film, full-frame cameras, and lenses way before it hits the press. Call us at (626) 667-4252 for more information about Commercial videographer Santa Monica or visit our website.
Broken Dove Productions
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Mastering Spanish before moving to Costa Rica. Table Talk My Worthless 2 Cents guest Richard Blank
Louisiana Country Boy: If you don't, if you don't want to go in the deep, So I mean, actually, how was it, you know, making the transition? Was it, was it difficult for you? I mean, you know, I don't like to ask questions, but I don't know. I mean, was it, was it a difficult thing or did you go like, you know what, I feel comfortable with what I'm about to do.
I'm about to make this step and this is, I'm led to do this and, and this is at peace. That's it. You were just at peace with your decision. Um, and never thought about turning.
Richard Blank: I was taking it a day at a time. It was only supposed to last two months. So being here 22 years is really a godsend. But let, let's look at it a couple different ways logically.
The first thing is I, I mastered Spanish before coming to Costa Rica, so that transition was very easy for me. I could James Bond it all day long. Yeah. Secondly, I knew that I was a guest in this country, so I wasn't the loud foreigner. I wasn't expecting certain things, and I had a lot of. Keeping an open-mindedness for a new culture and tradition.
That made it easy for me because a lot of things that you hold dear in Louisiana and Philadelphia don't mean anything here, So you don't have that home court advantage. You need to show who you are and that essence and, and also, I wasn't looking for trouble. I wasn't licking my thumb and counting dollars on the side of the.
Right. I wasn't being insulting to taxi drivers of the locals. I wasn't throwing trash on the ground or being rude. So there wasn't no sort of violence, right. Or any sort of aggression. Or, or pressure naturally I stand out. I'm a, you know, we call me a Blanco, I'm an extra arrow. I look like I'm from the United States, no matter how and, and I never really volunteer my Spanish initially, depending on the situation.
Cuz I just wanna see the good faith, right? And I let them assume that I don't speak Spanish, so at least I use that to my advantage. You have to do certain things strategically, right? I don't keep the earbuds in. I'm looking around the street. I'm not paranoid. Uh, you know, I'm astute. I'm looking around.
This is not a game. I'm 3000 miles away from you and my mother, and so I, I need to take this seriously. Right? And so I was really kinda like, if you're getting through the desert, I could look in the direction of where I was going, but if you're not looking at your feet, you could sprain an ankle. You're dead.
And so I was really taking it a day at a time just to make sure I was getting positive reinforc. Acclimating Well, cost of living was good, so there wasn't pressure there earning very good money, and so my friend, a lot of things just kind of fell into place to make it easier. Now, I'm, I'm telling you the end result of it.
Trust me, there are certain times where, you know, I needed to really use my resources here to make my life comfortable. There's certain things you can do. There are local people that will assist you cut a certain line if you know somebody or get things done quicker. You know, there's a lot of red tape here with the government.
So if you have accountants and attorneys, your life can be a lot easier too, and I prefer that. And, um, but I, I guess I just didn't want the United States rat race. I could have done it, but I didn't want it. Right. And so at 27 years old, I put up the white flag and said, You can have. Let me just see if I could do something else, and fortunately, This paid off and I just didn't know.
But that's what makes life exciting. That's it. Who wants to have things planned out like school or camp? You, you really wanna have a zig and a zza every now and again and a and a mix up because it keeps it exciting. And you and I were talking earlier, it's not really about what happens to you, it's how you react to what happens to you.
And the more that even though things could. difficult. Mm-hmm. , when I can look back at it and realize that I handled myself in a certain way with good faith, yes, and with good intentions. My good friend, I can live with myself. And those are the sort of personal. Positive reinforcements that let me know that I was doing the right thing and to keep doing.
It's not for everybody. And trust me, Costa Rica is gorgeous. I don't iberia, I'm not gonna stay there for 22 years. So, um, but it's nice. It's a good cocktail. Story to tell people and and a lot of my friends from Philadelphia, when they see me and they've done exceptionally well, they've all said, Richard, I wish I tried my own adventure.
Not specifically mine, right? But all of them had something in them that they always want at least test or try before the kids, the career, the mortgage, the pressures, right? Just to take a bite outta life just to see what it tastes like. And for me, I guess it was being a little selfish. I just. . I was a romantic.
I wanted to see what could happen in this beautiful hundred years that I have. Mm. And so that's why you see me so smiling. Right now. I have a luxury trade. I married the girl, my dreams, and I'm on a podcast with a
Louisiana Country Boy: mine.
You know? And you know, but I'll say it is wonderful. It is wonderful. And you did it. You, you walked out on again, I say that you, you know, you climbed. Uh, you didn't allow the things, whatever it may have been, whether it was this whole thing, you know, that's the worst one. This whole thing in between these old heels right here telling you don't, do you, You didn't listen to that.
You know, You didn't go like, Okay, well this is the box. I gotta be in this box. You didn't and may I, I, I applaud that and that's what I tell, I say to anybody, That's what you should do. Um, no, they can't be a Richard and they can't be a Louisiana country worker. We already taken. Uh, but they can be who they are.
And man, I applaud you for what you're doing and going there and, and, and staying and sticking with it. And, because I'm sure that old thing in between here again, say you need to come on back home now. You need to go on back many a times. But you said no. Mm-hmm. . Well, yes
Richard Blank: and no. You kind of live it now.
Prior to coming here, I. W besides the schooling, Imagine the sort of work I did with the Spanish outside of the classroom, with the movies and the reading and the writing and the, and the practice. So you wield your sword. You are prepared for this. Yes. And if you live it, then it's really just a natural progression.
This was my destiny, my friend. It had to be done.
Louisiana Country Boy: That is, that is, that is, You know, I, I'll say this, What you. And I tell everybody, this is what, what you should always do. You walked in purpose. On purpose. Mm-hmm. and, And people miss that. You know, some people know when you walk in purpose, on purpose, everything that's purposed for you, you get.
You walk into your destiny, that's the only way you can walk into your destiny. You have to do it in purpose. On purpose. You, you ain't gonna trip into your destiny. You ain't gonna just back bow into it. No, no, no. It requires something from us. It requires what you did and you did it. I mean, you did it. Um, and, and again, like I say, man, I, I applaud you for it.
I applaud you. I applaud you. For, for being able to just come here and, and, and, and share, like, you know, to tell the story about it. You know, this is not okay. Lemme say that. Look here, y'all, this man right here was not born in Costa Rica. Oh. I don't know. I don't know if y'all missed it. He was not born in Costa Rica.
He took the steps before he went, He said he learned Spanish. Okay. He took the, Okay. That's, that's that thing, right? He took the steps. He was walking up, parked up here. I need to do something outside the box. This is what I'm gonna do if I want to go here, then this is what? See, when you got to Costa Rica, my opinion, I don't know, You had everything in your toolbox already that you needed to fix, whatever it was.
Richard Blank: I wish you was shining brighter than I've ever done in my entire life since that first. And I never did tell a marketing before I got on the phone.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/_nEDb7cvu_A
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
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https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
Pat Crawford DDS employs the latest equipment and keeps up with the latest advancements in dentistry to efficiently cater the needs of patients. The credentials are the best proof to show that Dr. Crawford is an extremely talented, resourceful and a dedicated dentist in Kenosha WI whose interest in dentistry has its origins right from his childhood.
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You can now easily download Baby Shark videos to MP4 and watch offline. You can even download the Cocomelon baby shark video and other renditions from YouTube.
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At Broken Dove Productions we are innovators. Our insatiable desire to learn more about video content has forced us to be at the cutting edge of VR, AR, 8K, color grading raw footage, shooting 16mm film, full-frame cameras, and lenses way before it hits the press. Call us at (626) 667-4252 for more information about Videographer in Santa Monica or visit our website.
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Michael Neuendorff: How, how do you, how do you develop sales? People who are relatively green to become someone that is effective at following your methods and processes? That, what, what, what do you look for in salespeople to know that I'm working with someone who could be great?
Michael? Those are my favorite agents to.
I can mold them. They're not coming in with bad habits. They're coming in bilingual, which shows such education for them. I get to be their first coach, if it's their first call center, telemarketing job, but let's go through it in three stages. If we may, the first one is the psychological stage. I have to let them know that fear is a morbid anticipation of something that hasn't happened yet.
Just in my own instance, just by these agents being bilingual and myself, once again, it shows dedication and structure. So they've done something very difficult. If I can properly prepare them and put them on a level playing field with all of the resources, such as a proper script. Rebuttals training in the CRM, in the system, how to use their phone system, doing quality assurance, which is QA support, where we go through, we call them KPIs, which are key performance indicators.
So we can just see their consistency. Trust me, everybody. It's a test. You can easily pass. The points that I give are for the soft skills. We just judge you to ask their email address and mention your information. I don't do that. I, I concentrate on the ACEs. I, I expect you to do that. That's what I'm paying you to do.
Richard Blank: What I want you to do when you're in class is to once again, relax and realize that this could be something that could pay more than most vocations. And the fact that you have a Thor. And you should expand your vocabulary. So instead of using words like help, my suggestion would be to use in this specific order would be assist guide or lend a hand, same message, different delivery.
You're being more strategic on this. You're being a little more clever. You don't once again, need to say, I'm sorry. It's for my clarification. So once I expand their vocabulary, just with work words, and then they go home and learn additional words cuz they're just so into it. And so what happens then, then you start connecting people together.
So you have a certain sort of buddy system or unlike myself, who's the owner of the company telemarketer. When you have somebody that shine. Let them work with the local Costa Ricans in their own language, knowing their culture. It's very important for me that people get promoted here from within, and I'm able to delegate certain responsibilities.
Now you're talking about a new guy. But if the kid shows up on time, front row center takes notes, role plays participates, just a great all around kid. You don't think I'm gonna want him to stand up on Wednesday and do a little bit of the class just for fun to build his confidence, love kids like that, have to do things like that.
And they will make sure that the people that work with them break bread with them, know each other's names. And you just don't say, good job. What do you saying? Good job. Let them specifically know you listen to a call or let them know, thank you for your one year anniversary with us. I must be doing something right, because Amazon, Oracle, Intel, and HP they're here.
I compete against the big boys, but guess what? They don't play pinball with their people. They don't train their people personally, like I do. They're not selective of sometimes the campaigns that they choose, just to make sure that people feel comfortable with the sort of training that they have and the preparation.
And so that's why I believe that this smaller sort of company that I have is why certain people gravitate towards this. It may not be for everybody. Some people just wanna lose themselves in thousands of people. But those that work for smaller call centers can make a very, very good name for themselves.
Very fast. Yeah.
Michael Neuendorff: Excellent.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/bcX13KGnqYI
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
A brief interview with the kids revealed that Saurabh Mehrotra London consistent efforts have reaped more than ample results. His son, at the young age of 12 plays cricket for Surrey, and his daughter, has attained a double black-belt in Karate, a rare achievement for any age-bracket. visit Now: https://www.saurabhmehrotralondon.com/
Saurabh Mehrotra London, who is based with his family in London, strongly believes that a father’s role is not limited, merely to providing for his family financially. Instead, he lives by the code, that nurturing kids, in the widest sense of the word, is a job for the parents to do together. He told us during the course of the interview, that he is of the view that each parent has something unique to offer their children.
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Dave Lorenzo: Great. It used to be a novelty. Now it is essential. And this is the conversation that we have with our kids. This is the conversation I have with anybody who's willing to listen because it's the you're you're in the next 10 years, 65, 70% of, uh, of our country is going to. Uh, folks who speak in other language and the majority of those folks will probably be Spanish speaking.
So, you know, I think that you are providing a great service because it's gonna be a competitive advantage, cuz you can probably do it better and less expensive than we could do it here in the United States. And I think that your agents who are, who are taking calls from the United States will probably be taking an equal number of calls in English and Spanish in 15 years from customer.
I, I just, I see it happening very interesting.
Richard Blank: You, you bring that up because the certain key performance indicator that KPI is talk time and also conversion ratios. There's two metrics that are increased by at least 20%. When you're on a phone, speaking in Spanish with a client, the call goes longer. They make less calls that day, but their conversion ratio is higher.
Obviously it's their native tongue. Or as you were mentioning about certain de details and certain mannerisms that people use. They might be able to connect better with somebody on the phone, speaking Spanish. I, I almost see it as like Popeye with spinach. Once they switch over to Spanish, all of a sudden they're calling you Don Davi they're though.
And these are the sort of things where I can tell in regards to their tone and their rate and their pitch, they're pausing and they're pregnant pausing and their follow up tie down questions that they're extremely comfortable, not only with the conversation, but with. Client that they've only met just five minutes ago.
They've already figured out 12 different things in common. So their me too technique is off the roof.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/czmeQIZ8asQ
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: Where I live in Miami is I, I live, uh, probably 15, not even maybe 10 miles. The Western border of Miami-Dade county, uh, you know, heading toward the Western part of Florida. And this particular area is, uh, was settled by, uh, a lot of Cubans. So when we go to the supermarket, where in my neighborhood, we, more than likely we speak Spanish.
Dave Lorenzo: Um, when we go to get our car washed, we speak Spanish. When we, uh, go to the doctor's office and the, and the, the receptionist greets us, she'll greet us in Spanish. She speaks English in Spanish, but it's just the, it's the dominant language here in, in my neighborhood. Now, when you get toward the toward Miami beach, It's a tourist area.
Dave Lorenzo: So people there will, you know, the default there will be English, but the, the specific reason that my family and I moved to this part of Florida is because we wanted a, a culturally diverse experience for our kids. My kids go to a bilingual school. They speak English half the day. They speak Spanish half the day.
Dave Lorenzo: They speak Spanish with, um, their grandmother on my wife's side, they speak English with my parents and they have tested out. My son is in seventh grade. He's tested out of high school Spanish. My daughter is two years behind him. She's tested out of high school, Spanish. So they're taking other languages now in school.
Dave Lorenzo: My, my point about that. We were kind of forward thinking and we, we understand the global nature of the workforce today. And I think 20 years ago, when I visited Costa Rica, it was like a novelty to offshore your call center. Now, I think nobody, nobody would even think twice. And in fact, you may have people in Texas who have a heavier, uh, you know, who have a heavier accent than people in Costa Rica.
Dave Lorenzo: So I don't think it makes any difference today. I don't think people would be put off in any way, as long as they can get the level of service that they're accustomed to Richard. But before we get into the details of all the types of services you provide and. Do that? Tell us your story. How did you come to you now?
Dave Lorenzo: You've been in Costa Rica for 20 plus years. How did you come to be in Costa Rica in the first place?
Richard Blank: Well, my story began in Northeast Philadelphia. When I graduated Abington high school, you were very fortunate. Uh, Dave, because in my family, my grandparents were speaking Romanian, Russian, Polish, and German.
Richard Blank: And so I'm the first person in my family that decided that Spanish should be my major. all of my friends were going to Ivy league and they were studying law in medicine and architecture engineering, or going into their family's business. I chose to double down on languages and go to the university of Arizona.
Richard Blank: I chose a communication major, which made it a lot of fun for those five years, but I also realized that I could pick up public speaking skills, rhetoric skills, and nonverbal communication, micro expression, reading. I was able to get an internship at Telemundo. Jake home was kind enough to give me in 1995 and 96, my senior and super senior year, I worked for promotions and public relations at Telemundo and Tucson there.
Richard Blank: I was able to meet, and this is dating myself gentleman by the name of Pedro SEK and Miguel Kitana. One was in charge of the news out of Los Angeles. And the other had the main talk show in Miami, across from Christina, from uni. . And so imagine a 22 year old boy that is doing public speaking events with these players, these professional men that have made it and have taken the time to mold my confidence and to give me the self-assurance to stand in front of 5,000 people at a Tucson Toro's baseball game and do a Halina Cantina Chile in contest.
Richard Blank: And so given these opportunities that a young man, it molded my confidence that I could do. and I knew that I could do it in two languages. And so postgrad, I landed a job that was for the importers of Corona beer. So I worked that in the Southwest of the United States and that was incredible. And when I was 27, I had the opportunity to move to Costa Rica for a couple months to do some training at a friend of mine, from college, his call center.
Richard Blank: And as you know, when you fly here and you're here, you fall in love with Costa Rica. So everything of mine got put in storage. If you can get past your parents, guilt, Dave, you can live anywhere in the world. And I decided to take a chance. I worked at my friend's call center for four years, and this was back in the day when we were making calls with Cisco phones and printouts of Excel sheets with highlighter pens.
Richard Blank: And it was a young environment. It was a fun environment, a bilingual environment of, of artists, of speech. And I got to see the highs and the lows and the gripes and the successes of it. But. Between me and you. I also saw areas of improvement and the areas of improvement that I saw the most was how people are treated.
Richard Blank: Not saying my friend didn't do a good job, an amazing job, but a lot of people felt like numbers, where they felt like robots. And my other friends and supervisors from other call centers tell me that sometimes agents are not properly onboarded or they're not prepared, or the S scripts are shody. With spelling in grammar mistakes, and maybe some over aggressive language that you would see in a Glen Gary boiler room Wolf of wall street movie, that might be completely out of character for somebody here because we're, we're in a very strict Catholic country, Dave and these young men and women have to go home and tell their parents what they do for a living.
Richard Blank: So we are extremely selective of the campaigns that come in. Not, not only can I fulfill your needs, but I gotta make sure I don't have an attrition. And I gotta make sure that the, that the agents that come in, that we invest in that are able to stay here and build upon that. So we just don't waste that.
Richard Blank: And so my thoughts about how I got here, you don't say you're gonna be a call center CEO for a major in college, or when you're seven years old, you tell that to your mother, but I definitely knew this. I was the only one out of my group of friends that could speak Spanish. And not only that, but every job I had, I was the one that could go out to the Southwest Phoenix when I was selling telecommunications and sell a T1 to somebody and translate it for my supervisor.
Richard Blank: And I knew I had something that was different and it was wonderful for me cuz I enjoyed it and that I was embraced. I might had a grammar mistake in my subjunctive tense, but people would invite me in correct me and feed me and then recommend me to 10 of their. So why do you think that every environment that I was in when I was able to make these calls in Spanish, that I ran the board, I could do it in English and I did, but I also did it in Spanish.
Richard Blank: I could double gun it. I did two boards, English and Spanish. My point being is that you can show this sort of the first impression, respect Dave, when not only are you bilingual, but so am I, and we're doing this without even knowing each other. It. And so it really assisted me in having these sort of engagements and finding a lot of these things in common and really reduced any sort of defense or anger or setting a tone of aggression that that was eliminated immediately when I knew exactly what to say.
Richard Blank: And, and these are gonna be some of the additional selling techniques we'll talk about later and stuff. But my friend, I just wanted to discuss with you the ethics.. Of how I am and how I was raised. I'm when someone calls me a salesman and I take that as a compliment, I might look and sound like one, but Dave, I'm an educator.
Richard Blank: I don't ever force a hand from an educated point of view. My clients, my agents, my friends, and anyone I relate to then makes a decision. And I feel that if given the chance to explain how I feel and to answer their questions, everybody can leave with something on the. I, I think it's a wonderful way to start relationships.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/dbAl7gwXUEA
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: You know, you, you're an inspirational person. You really care. I, you know, we can tell just from the short period of time, we've spoken that you really care about the folks that work with you. Does it make it harder for you to kind of pump them up? Because I know that myself working from home, like today, if today's a perfect example, My interaction with you today is probably the fourth or fifth time.
Dave Lorenzo: I've talked to another person because today here in my home office, it's just me and the dogs. My, my wife had something to do all day. My kids are in school. So, you know, I finish up with you. I'll talk to the dogs. They don't talk back. I may talk to one other person until everybody comes home. Yeah. And I'll tell you, Richard, it's not, it's not as fulfilling as talking to other people.
Dave Lorenzo: During the course of the day. So for you, is it, is it more difficult to keep their training at a high level? Because now I would imagine that it's asynchronous, right? You're listening to them in recordings, you're making notes and then maybe you do a zoom with them and you say, Hey, you know, Joe, I was listening to this recording on the phone.
Dave Lorenzo: Let's play it together. You play it. You know, here's what I would've said here. And it's not real time anymore. Is it more difficult for you? Because I, I would imagine many of them are still working from home. And then are you gonna bring 'em back in so that you can have that collegial environment again?
Richard Blank: Excellent question. I'll give you the quick pros and cons and legally what we had to do when COVID hit. We were allowed to have 50% of our people in the. I sent about 70% home to give myself a 20% buffer in the office for onboarding, PCI compliance, or if someone has a redundancy, electricity or, or hardware problem, they can jump onto a station.
Richard Blank: It's just me. I'm a coach. I'm not sensitive, but I love my people. And I love walking the rose and I felt like that was my special sauce. And that was taken away from me from COVID. But let's talk about the pros they're in a much better. They're closer to their family. They're saving tons of money. As long as their work environment is professional they're.
Richard Blank: As I say before, they're much more relaxed on the phone. Their metrics are, are incredible. It's just a comradery of having lunch with people. And just missing them, but no, we've increased our, our channels of communication, but this is the one thing I really got this, you have an excellent background, you see my, um, Cola and my candy machine, but you get to see how a lot of people are living and you get to see what's in their background.
Richard Blank: So the one thing I would've never gotten from here is some of their interests and what makes them proud. So I might lose it physically standing next to somebody, but I think I've gained three. The sort of knowledge about what makes somebody tick. So on a rainy Wednesday, I can motivate them or I can compliment their, their stuffed bunny rabbit in the corner and tease 'em for a minute.
Richard Blank: And, um, that might break the ice too, but no, check this out. The fact that I take the time with the suit to zoom, call them and to maybe discuss a five minute call with them. That's something that you almost get more points. By showing that extra effort, then you would just standing next to 'em and smiling while they're on the phone with Mrs. Jones. So I think I get a lot more mileage out of it. I think they're a lot more appreciative. I think the lack of communication that we have, cuz it's so sparse, when you do have a chance to speak with somebody's more enriching. And so maybe as a boss or maybe as a leader mentor or possibly in these tough moments, Dave, as a friend.
Richard Blank: we all were able to get through COVID together. I got a lot of friends where their business went out of business. Yeah.
Dave Lorenzo: Oh me too.
Richard Blank: And the fact that I'm still standing and you're still standing, you know, right on man. Yeah. Right on.
Dave Lorenzo: No, I appreciate that. Yeah. I, I appreciate it. I.
https://youtu.be/30D56dNySFU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
A brief interview with the kids revealed that Saurabh Mehrotra London consistent efforts have reaped more than ample results. His son, at the young age of 12 plays cricket for Surrey, and his daughter, has attained a double black-belt in Karate, a rare achievement for any age-bracket.
A brief interview with the kids revealed that Mr. Mehrotra’s consistent efforts have reaped more than ample results. His son, at the young age of 12 plays cricket for Surrey, and his daughter, has attained a double black-belt in Karate, a rare achievement for any age-bracket.
A brief interview with the kids revealed that Mr. Mehrotra’s consistent efforts have reaped more than ample results. His son, at the young age of 12 plays cricket for Surrey, and his daughter, has attained a double black-belt in Karate, a rare achievement for any age-bracket.
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GV Photography, a Los Angeles corporate event and wedding photographer, strives for a level of communication through imagery that raises the level of commitment, trust and professionalism to your projects success. Our event photographer Los Angeles shoots engagements, weddings, and portraits, in a mixture of contemporary, natural, photojournalistic, and traditional styles.
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This here episode aint no different from the usual "my past was like this" storytime episodes.
Tbh it's all because my sisters went & watched Petualangan Sherina: The Musical and I got involuntarily reminded of the cringy efforts I make to copy this movie & made one for myself cuz I envied Sherina at one point. And a 9yo could only draw comics for she hath no filmmaking skills.
As an adult now I bear no ill will towards Sherina & her friends who starred in this movie, and I'm glad to see them still thriving.
Pat Crawford DDS employs the latest equipment and keeps up with the latest advancements in dentistry to efficiently cater the needs of patients. Look no further than Dr. Patrick Crawford if you’re looking for the best dentist in Kenosha WI. With more than 20 years of technical expertise, an affable demeanor, cutting edge equipment, and an innate desire to help and motivate the patients, he is the top Kenosha, WI dentist you can get.
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