【Her singing ability which sanctifies the night of lovers is the best in the world.】
松田聖子「永遠さえ感じた夜」
Seiko Matsuda「The night even made me feel eternity」
私の演奏 My performance
Mary shared her real experience about unboxing of Ventura conversation sets from Baeryon Outdoor and check out the detailed quality and functionality of this sofa for outside.We wish this video about the outdoor wicker lounger can inspire you a little bit when you are deciding to purchase a new one. For product information, you can log on below link for more details. https:/*****ly/3OzE63H
Here at Changing the Sales Game we believe in community and a win/win philosophy. Both the prospect/client and you need to win or it’s the sale should not take place. All your sales efforts should come from a place of love, care, and respect. No sleazy, sales approaches here.But the problem is that most sales processes don’t work because they teach transactional, money driven solutions versus deep, relationship based, mutually profitable connections.
Changing the Sales Game. Hosted by Connie Whitman. Beyond the bottom line. Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client’s goals will help you stand out from the crowd. You’ll be able to anticipate their future needs and troubleshoot a potential problem. This means listening and focusing on the person you are working with, even if it’s on zoom. Connie Whitman knows sales. Heart-Centered Sales Leader will help you tighten the gap between you and your customer. Listen in for tips on how to become a trusted team member with resources, answers and ideas to solve the challenges they face, you’ll be happy you did. I'm a wife, proud hockey mom, entrepreneur, and have my own sales training business.
Known for her high-energy, passionate, and enthusiastic approach to teaching and coaching, Connie Whitman has been the CEO of Whitman & Associates, LLC for 20+ years helping ambitious business owners, leaders and sales teams build powerhouse organizations. A #1 International Best-Selling author of her book ESP (Easy Sales Process): 7-Steps to Sales Success, speaker, podcast host, and influencer, Connie’s inspired teaching, transformational tools and content ensure that business owners and salespeople grow their revenue streams through enhanced communication skills. As a podcast host, she is thrilled to share inspiring content on her two weekly, international podcasts the “Heart-Centered Sales Leader,” and “Enlightenment of Change.”
Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client’s goals will help you stand out from the crowd. You’ll be able to anticipate their future needs and troubleshoot any potential problems. This means listening and focusing on the person you are working with, even if it’s on zoom.
Check Out These Highlights:
I love speaking about sales and communicating effectively with our prospects and clients. Of course, there is another side to sales which is sales support. Often that support comes through back-office staff and call center folks.
I believe we really do need a team of people to be able to stay on top of all the new technology, real client engagement, and providing deliverables as promised.
So how do we build behind-the-scenes support? Glad you asked!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #changingthesalesgame
https://youtu.be/xlsbUUtl3j8
Catherine Cantey’s goal is to partner with individuals and teams to create positive and measurable change. She brings more than 20 years of professional experience in sales, consulting, and coaching with focus on results. Some of her experiences include strategic planning with board and leadership teams, training, and speaking. Her ability to facilitate, collaborate and share ideas has earned her exceeding results. Business Vitality® and the Business Vitality® podcast are owned by Cantey Advisors.
Your host, Catherine Cantey talks with Founder, Richard Blank, of Costa Rica's Call Center.
Richard started his journey at 27 years old teaching English at his friend's call center. It wasn't long before he built his own call center company, and now shares with us his experience with providing the best employee experience, delegating, and so much more.
Business Vitality podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.youtube.com/watch?v=tIp0F9mZlB4
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessvitality
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica’s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.” Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://youtu.be/qw09sFl1DZU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tama Baran from Bordentown, NJ has been an attorney for 18 years. Tama Baran provides the best legal advice at a fair rate and help her clients achieve their goals.
Dance Party USA playlist:
Central Line - Walking into Sunshine (1981)
Roberta Kelly - Trouble Maker (1976)
Johnny Kemp - Birthday Suit (1989)
Jungle Brothers - I'll House You (1989)
France Joli - Gonna Get Over You (1982)
Sweet Sensation - Sincerely Yours (1989)
Rhythm & Blues tune slow dance: George Faith - Since I Met You Baby (1982)
Patrick Juvet - Lady Night (1979)
Bruni Pagan - Fantasy (1979)
Kenny Rogers & Dolly Parton - Islands in the Stream (1983)
Female pop music video spotlight: Rita Moreno and her girlfriends - "There's Nothing We Women Can't Be" (1974)
Milli Vanilli - Girl You Know It's True (1989)
MK ULTRA - Young Carolyne identified along with her family and family of her fathers ex wife somewhere in USA involved since 1995 https://ausertimes.blogspot.com/2023/03/from-usaussr-with-love-mk-ultra-young.html
MK ULTRA - SUSAN RICE Director of the Domestic Policy Council of the United States involved in MK Ultra with her husband and family since 1995 solicited me via Facebook for employment opportunity sake as she promised me would during
SUSAN RICE Director of the Domestic Policy Council of the United States involved in MK Ultra with her husband and family since 1995 solicited me via Facebook for employment opportunity sake as she promised me would during
https://ausertimes.blogspot.com/2023/01/involved-in-mk-ultra-since-1995-was-is.html Involved in MK Ultra since 1995 was is Thailandese royal family with beautiful spouses and daughters of now King Maha
Maha did met on the side with his ex wife who escaped to USA including his children of whom his favorite IF MAHA HAD TO EVER REPLACE ONE WHOOM HE FATHERED WITH SRIRASMI SUWADEE, was/is no other than son for whom media claims is curing himself penniless for cancer - Chakriwat Vivacharawongse. Chakriwat Vivacharawongse is only waiting to pass possible inheritance issues onto Maha's Dipangkom Rasmijoti - who already is next in line for throne(ultimate hair).
Jail boss in Thai jail couldn't break me within two days - he desperately tried again with no success, gave up on me, but keep up with my visits just to see me each time whenever brought to Thailand.
As for Srirasmi Suwadee, she is at home of her parents and told me would be more than happy of my visits if those were ever to take place. Beautiful Thailandese ambassador to Sloveia, Bajrakitiyabha begun to dream me loud how only wants to let me free before she leaves this world what broke my heart a bit in 2019 in Thailand.
Vajiralongkorn's first wife - Princess Soamsawali also is good hearted(a bit broken hearted) woman and I know so due to department stores she had me along with where she would meet different
people...Father Maha is paying for cancer treatment of his son https://www.dailymail.co.uk/news/article-8810025/Exiled-son-Thailands-playboy-king-battles-life-threatening-disease-New-York.html
https://yolymusic.com/
Yolande maintains a private piano studio where she focuses on sharing her love of all types of music with her students. She has been teaching piano lessons to all ages and levels since 2001.
What's one final tip you could give to a leader or a manager? Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Love it.
Christina Canters: Um, Richard, I, I know that we're, we are running out of time somewhat, which, and I know you said at the start of this conversation, we could talk all day, but we actually don't have all day. I know. , we don't have all night. I know it's nighttime where you are. Um, Couple fi. Final last question. Final two questions, Richard.
Sure. What's one final tip you could give to a leader or a manager? Someone who has a team who would like to, you know, do more of what you've just talked about, you know, have, have that, that great camaraderie and have the trust and respect of their team and have, have their team just love being at work.
What, what final tip would you have for.
Richard Blank: These amazing individuals that rose to those possession positions, they earned it, but they also can't forget where they came from. So people need me time. They need to walk away. I I, I'm not sure of your outside activities, but I myself, I, I like working out in the gym.
I wash my convertible on Sundays. We did speak about pinball marathons, and these are the sort of Richard Times where I put my phone away, I can decompress. I'm not really into Eastern meditation, but I have my other areas in which I can tap into my consciousness, and so it will allow me to, and we mentioned this earlier about luxury of time.
If people are running groups and they can think about things, they might have overextended themselves in one meeting, they might have not said enough. Or maybe what they should do, once again, is to allow every individual. To give every single opinion out there and collectively through synergy, you can bring that group together.
And so your ego is fine and you don't want people to fear you, and you'll get the job done and your employees have the leverage. They can always quit. So I don't think cursing, yelling, and screaming does any. But I, I do believe that these individuals that work with you have families and children, and as long as you take that into consideration and you give them the benefit of the doubt, and I've even told agents to log off, go to the bathroom, throw some water in your face, and get back on that phones where somebody might need the unofficial timeout because they're having a moment.
And so you, you have to do that. If you think people are robots, they will leave. You don't need to go out drinking with them. That's their private time. And some people don't even like to drink and don't think pizza parties solve things either. It's gotta be the time that they don't expect the flowers.
And sometimes they even claim that the greatest gifts are not store bought cards, but the ones that you personally write. And how, how about this? I'm not gonna say, Christina, you're doing a great job. You're my favorite. High five. You now, last Tuesday when you got on the phone with Mrs. Jones, I had listened to that 33 minute conversation.
Wow. I cannot believe you confirmed her email. Four. Dog was barking in the background. You put the dog away, you asked about the dog. Everyone's laughing. The client loved you, and then you're saying to yourself, my God, you actually listened to me for 33 minutes. And I'd say, Christina, of course I did, because if you were in my shoes, you would've done the same.
And so when you look at me, you go, you know, I'm not going anywhere. This guy's great. Forget the pizza party. This guy actually listened to me for 33 minutes and really picked apart my call. So your your amazing end Dear Supervisors and managers, show some authenticity. Just don't say good job champ and call 'em Chief and Ace.
Really let 'em know. Really let 'em know what they did and try to assist them in every way that you have to get them to different levels. And if you feel insecure that they're gonna take your job and your position, then you're not doing a good enough job. All is fair in love and. If you earned it, somebody else could too.
And so just be the best you can be and try to bring other people up because who's to say that you're not gonna get promoted? And then these people are gonna work with you. And so, um, don't be selfish. Everybody deserves their chance. And if you're number one, then you get that position. If that. And look how hard you and I work.
You make it look easy. This sea method. Look at this. They should only know what you're doing behind the scenes. . And so I, I think if people are willing to take that sort of responsibility and the golden ring could be theirs,
Christina Canters: love it. Love those final words. Richard. Um, look, I really appreciate you taking the time to join us on the show.
I'm, I'm, I'm gonna have to listen back to this conversation and take notes and unpack everything that you shared cuz there was a lot in there. If people want to reach out to you, connect with you, learn more about you, Richard, uh, where can they find you?
Richard Blank: Well, they can buy a first class plane ticket and come visit me here, which would be wonderful.
I'm all over the internet with my websites and, but I also have a Facebook fan page of about 103,000 people, and so when this goes live, you're gonna have a lot of new fans and it will also give your audience a chance to see the business process outsourcing. In Central America, just real quick. We're north of Panama, south of Nicaragua.
We're the only democratic society in Central America. There's no standing arm in Christina, so there's a 95% literacy rate. We have the best infrastructure. They claim that Costa Rica has the most neutral English accent. We're known for medical tourism and especially ecotourism. So if you like surfing, which I know Australia does, we have waterfalls and monkeys and iguanas and butterflies, and it's just a wonderful place to visit.
I'm here, your friend, I got a thousand suggestions for you and your audience. And uh, Christina, I really can't thank you enough. I thorough. Enjoyed our time this evening.
Christina Canters: Oh, Costa Rica sounds absolutely wonderful, Richard. It's gonna have to go on my list now of places to visit. Sounds wonderful. Um, thank you so much again.
It's been such a,
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
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https://youtu.be/M-x7nAeWBxw
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https://youtu.be/GXeM9dLxS6U
https://youtu.be/2ubPpIbOZdQ
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
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https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
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https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Secrets to properly introduce yourself on the phone. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: Prospecting, you. Can we role play this? I would love to. Let's role play this. So can I, I'm gonna pretend that I'm the secretary. Right. And did I hear you say before that you say the company name better than how we would say it? How's
Richard Blank: the C method doing today? ? Yeah, let's reaction , you know?
Christina Canters: Um, let's play this.
Okay, so I'm gonna be the secretary and then I'm gonna put you through to me, Christina, and I wanna hear how, what's
Richard Blank: your secretary's name, who you're gonna be in Charact.
Christina Canters: Uh, let's make my secretary Aaron, my husband .
Richard Blank: I love it. There you go. Are you gonna use a gr voice when you answer the phone? Being
Christina Canters: character?
He's very friendly, but I'll make, try to make my voice deeper. There you go. Okay, so ring, ring, ring, ring. Hello, the same method. This is Aaron speaking.
Richard Blank: Hey Aaron. How's the SEA Method doing today?
Christina Canters: Oh, you know, ticking along. That's what he would say, .
Richard Blank: Well, that sounds good to me. My name is Richard Blank, and I'd like to see if I might be able to speak with Christina for a minute,
Christina Canters: please.
Uh, can I ask what the
call's
Richard Blank: regarding? Absolutely, Aaron. The reason for this phone call is that I'm in Costa Rica. I got an amazing call center. I collect pinball machines In excess is my favorite band in Australia, and I just would like to touch base with it for 30 seconds to properly introduce myself.
Christina Canters: Oh wow. What kind of pinball machines
Richard Blank: do you have? Oh my goodness gracious. My oldest is a 1976 Ballet's Freedom. I got 13 of. One man's trash is another man's treasure. And I'm so glad, Erin, that you brought that up. I tell you what, when you ever come and visit in Costa Rica, we'll do a pinball marathon.
How does that sound?
Christina Canters: That sounds absolutely fantastic. I love, I love me bit of vintage, uh, gaming. Uh, alright. I'll put you through to Christina.
Richard Blank: She should be available Before you transf me or I just wanna let you know that you did an excellent job and when I speak to Christina, I'm gonna let her know that.
Christina Canters: Thank you. That means our, our marriage is strong, man. Still strong. . I'll transfer her through. Excellent. Then ring, ring, ring, ring. Uh, hello, Christina
Richard Blank: speaking. Hey Christine, this is Richard Blake. I just gotta let you know that Erin is probably the greatest employee that I've ever spoken to. You should be very proud working.
Christina Canters: Ah, thanks Richard. Um, can I ask her
Richard Blank: what the call's about? Well, absolutely. He was kind enough to transfer. My name is Richard Blank. I'm with Costa Rica's call center, and I just wanted to touch base and introduce myself. Let you know I got a great call center in Central America. I collect pinball machines in excess is my favorite band.
And I just wanted to share some of our services with you to see if this is something that you may be interested in.
Christina Canters: Awesome. All right. Pause, role play. Big round of applause, Richard .
Richard Blank: But check it out. When I call your company back and I speak to your amazing husband, you know he is gonna remember me and he's also going to thank me for saying that to you and in writing.
And then he might also tell me your direct extens. In anniversary or promotion, something of your company culture that may move the ball forward a bit. And those are the sort of things, my friend, that we just paid it forward. And as you can see, your husband actually gave me the pass, the pitch. So rock on.
I got you. .
Christina Canters: Can I, okay. So can I summarize what I believe you. Yes ma'am. So firstly, you said you asked how the company was going and you said the C method name. With so much joy and excitement that I got excited just hearing, you know, what my company was up to. So that was one thing. Yeah. The second thing you used Aaron's name, you said, hi Aaron, how are you doing?
You know, how are you doing? Um, which I believe builds that rapport cause people also love hearing their own names. You also mentioned a couple of interesting facts about yourself that I wouldn't have expected on an initial call. Exactly. So you said you've got a pinball collection and that in excess is your favorite band.
Why do you do that? And is that random and weird?
Richard Blank: No, because I'm extremely proud of in excess and everybody in the world should listen to them. Um, why? Because if not, I'm gonna sound like everybody. And you're gonna hang up on me and it's gonna put a bad taste in your mouth. And yes, you don't need my pinball machines and I'm sure you love inaccessible.
What's that have to do with the C method? It's got a lot to do with the C method. Everything's got to do with everything.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
AUDIO Involved in MK Ultra was lady from Dolž with her family whom I identified same day as to head of general crime investigation unit in Novo mesto police
The one where I wanted a 30STM carousel music box just cuz a friend of mine got a Ghibli movie carousel music box for her birthday a couple of years ago.
IU, Korea's top actor and singer, moves her upper body whenever she walks or breathes. IU has a skinny body, but when she moves a little, she boasts her best maturity with clothes that match her upper...
続きはこちらから https://contents.fc2.com/article_search.php?id=3134713
IU, Korea's top actor and singer, moves her upper body whenever she walks or breathes. IU has a skinny body, but when she moves a little, she boasts her best maturity with clothes that match her upper...
続きはこちらから https://contents.fc2.com/article_search.php?id=3134711
IU, Korea's top actor and singer, moves her upper body whenever she walks or breathes. IU has a skinny body, but when she moves a little, she boasts her best maturity with clothes that match her upper...
続きはこちらから https://contents.fc2.com/article_search.php?id=3134709
IU, Korea's top actor and singer, moves her upper body whenever she walks or breathes. IU has a skinny body, but when she moves a little, she boasts her best maturity with clothes that match her upper...
続きはこちらから https://contents.fc2.com/article_search.php?id=3134705
IU, the best actor and singer in Korea, moves her upper body every time she walks or breathes. IU has a skinny body, but when she has a slight movement, she boasts the best maturity with her upper bod...
続きはこちらから https://contents.fc2.com/article_search.php?id=3134698
MK ULTRA South Carolina police officer her family and parents residence in Taylors South Carolina and O’Dell oil company in Belton SC employees all identified
The Jožef Stefan Institute eggs now also from local store. The problem with royal body shaming was that she repeated above stated to me over million times since her marriage to Mike Tindall who claimed me I never ever will make alive through ordeal.
Behind Zara Tindall's goodness of words regarding her repeated, "Go enjoy and be yourself" were rotten and half rotten eggs at home which mother brought from neighbors....the sale which psychiatrist Peter Kapš have made it with police using perhaps three times completely rotten eggs for which one instructed to smell them and compare smell with what frequently were half rotten eggs - you bet rotten eggs smelled way worse than half rotten eggs all brought from neighbor(mother till month ago refused to purchase much cheaper home grown eggs from Hofer store - eggs for which Slovenian Novo mesto police have threatened also have stamps that will print on those - switch them with half rotten or rotten) if somehow I buy them. Eggs highly recommended by prince Charles(now king) as ultimate cure for my mysterious health problem. I am not laying to you when I tell you for last two years at least and likely in Poland where I would purchase huge amounts of eggs as instructed to keep them on the side(POLLACKS KNEW ABOUT SO CALLED SLOVENIAN HALF ROTTEN JOSEPH INSTITUTE https://www.ijs.si/ijsw/JSI EGGS AND HAVE C,AIMED HOW THEY WOULDN'T DO SUCH THING UNDER MK ULTRA, SO EGGS 99% MOST LIKELY WERE ROTTEN), eggs were rotten to degree that those at times looked as jellyfish but every one of them had a strange sour smell not as strong as rotten eggs, but nothing any human would want to eat or have on his menu - stank, however, became acceptable till I purchased somehow eggs in the store....make no mistake, police did planted half rotten eggs also in boxes of eggs which I brought home from Hofer store for which criminals knew would be the one with lowest cost for eggs....Go enjoy and be yourself specially when I think about cancer...when I think about what prince William insisted me how cancer cells eventually will turn immortal....when I think about verbal attacks/insults I got during lunch time from mother, problems they cooked with police...HOUSE WAS(AND IS VIA SYSTEM KNOWN AS CAMERAS VS MICRO CAMERAS SYSTEM) VIDEO MONITORED IN BIG BROTHER STYLE WITH WHENEVER I WOULD START. Eggs not allowed to be purchased in stores....neighbors only !!! VILLAGE PEOPLE.
Lyrics
Ah ! Love is Blue !
We were in the park . My hands got dirt for cleaning a bench
so washed them at the water fountain
As I was going to dry wet by rubbing my shirt
She picked up her handkerchief and said joyfully
" I bet you never bring a handkerchief for dating women ! "
Handed me with a smile like some amusement
Ah Love is blue
As the colour of autumn sky soothing me utterly
We were on the jet coaster rising
She asked me about my dreams in the future
Talked some plans when the coaster at the top
then it plunged with super speed , I felt thrown in the air
Some screamed in the upside-down world
I myself shouted in confusion
" Besides plans , I love you so much ! "
She said " Good ! "
Ah Love is blue ! Yeah !
The colour of the shining sea , an endless summer
But sooner or later everyone would know
life is not perfect neither are relationships ...
Ah Love is blu ----------------------- e
Sometimes the colour of the bottom of the ocean
But you'll love somebody again !
VIOLENT BULLY Beauty STUDENT VANA KOUYOUMJIAN BEWARE KaREN Strikes. Jealous Fowl Racist, Bully, abusive, Gossiper, Gang Clique Violence Stalks, helicopter DONT LET HER IN YOUR SALON!!!’
Vana Kouyoumjian Busted Racist Violent Karen.
Paul Mitchell Pasadena emotionally abusive Racist Karen.
My name is Toni and this is my story’
YouTube Video: https://youtu.be/PYcFME_9d4Y
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Quite a few Touhou Project fans use the time difference between Sanae Kochiya and Sumireko Usami being introduced to Gensokyo as an impetus to create generational contrasts between them [namely between Generation Y Members and Generation Z Members]. Alas, Sumireko Usami was 16 only during the Urban Legends Incident, which occurred in May 2015, making her 23 years old in 2022 and much older than their idea of a typical member of Generation Z.
Conversely, Renko Usami, a college student from the Near-Future, would be an apt candidate for such comparisons due to her most likely being born during the 2010's. Thus, this short video is meant to emphasise the generational divide between Generation Y Members and Generation α/Generation Z Members.
By the way, "E-Bayhoo" is meant to be a predicted merger between Yahoo-JP & E-Bay within the Future in Touhou Project.
________________________________________________________________
CREDITS:
This was the result of a fairly short converstation between me and Twitter User @taberone. I initially highlighted how Sumireko was around 23 years old before realising that Renko would fit in the place of Sumireko.
The sound effect in the background at the end of the video is the enemy death sound "se_enep01" within Imperishable Night's Sound Effect Files.
How to make a custom made email template when prospecting new business? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call?
Richard Blank: It really all depends. Um, a lot of the times we're logging into their system, so something is automated or if they're not doing it, I would make a suggestion to do it, just to make sure it's not too labor intensive.
Richard Blank: But then again, I just don't want them clicking an email template and just sending it to you, calling you, sir. I mean, that's, that's nothing special. You're probably not gonna look at it. It's like, almost like jump bail and you're gonna throw it away. And so if I could have some takeaways as I mentioned it, either on a phone call, a positive escalation, where if I didn't even speak with you, but I spoke with in your coworkers.
Richard Blank: I could almost once again separate myself, and instead of doing half court, not even three point, now you and I are looking at foul shot percentages. I'll never give you a hundred percent slam dunk. I mean, nothing is a hundred percent. There's not even straight lines in nature. But what we can also do is just increase our percentages by doing things that are not too aggressive or misleading.
Richard Blank: We're just, once again, trying to separate ourselves from others that are trying to earn your.
Dr. Jeremy Weisz: From an inbound perspective, So that was the outbound from inbound perspective. Talk about some of the things that you do in the, in the movie and music space.
Richard Blank: Well, this is a wonderful demographic. It's a 55 plus female, so they get like almost a, a, uh, phone book sides book of movies and music that they get to go through every year.
Richard Blank: And this company's actually outta Chicago. They're an incredible company. We've had them for over a decade, and what's beautiful about this account is that these are existing clients and they already know. So we call, we, you know, once again, their contact information so we can get into their account. But when they're explaining the sort of movies that they like and the music, most of the agents here are so young that they've never seen a Humphrey Bogar movie before.
Richard Blank: Or they don't know who John Wayne is, or even Elvis Presley's a loha special. And so the agents, little by little, when they'll go home at night, they'll YouTube some of this stuff and get to know it. So the agents that have been on this campaign for a long time will know these genres and the most beautiful thing.
Richard Blank: And I will say this is how excited. The client gets when we can find their movie because then they, for a moment tell us on how that was the first date they went to with the drive-in with their husband X amount of years ago, where this is the music that they danced to at their wedding back in 1960, or this is what reminds them of Sunday afternoons with their grandmother watching that movie.
Richard Blank: And I love. I find it fascinating because you're learning so much about these people and when we do have their information and what they're looking for in stock, you should really hear the reactions of them. Are the talk times longer? Of course they are because besides double checking prices and shipping information and, and what they ordered, I want them to explain the passion for each thing that they're purchas.
Richard Blank: And do you remember Columbia House? It was like when you were ordering those CDs for a penny? As I say before, most people can order things online with Amazon and they could just click a button, but, but not these clients, they love to go through the book. They love to call us. They usually ask for the same individual that assisted them a couple months ago cuz they have that sort of relationship.
Richard Blank: And the reason I believe that I grew so much was the ups. When we were on the phone with them, you might hear, as I mentioned in this, I have a funny story. They, they, they were ordering Elvis Pres. And we heard dogs barking in the background. So the agent mentioned the dog, and then this client loves dogs.
Richard Blank: So we had this Beethoven special of like six movies that you could just include without the shipping. And we just told them about it and this, and this individual loved her grandchildren, loved dogs, and the Beethoven, you know, movie pack was perfect for her. And so how did Elvis Presley go to Beeth? Just as easy as anything else.
Richard Blank: There's a thousand topics to talk about in regards to movies of music, and if somebody lived a life, we can make a suggestion. But the reason I was able to grow so much was because of that upsell that was done flawlessly and just without resistance and just making a mention. And the client realized that we had not only the active listening skills, but the assertiveness to make that sort of suggestion and to be able to convert that sort of sale.
Richard Blank: They love this account and the attrition on this account is next to nothing. And some of my oldest supervisors that have been with me over a decade are managing this account. And so for me it it, it was really a gift to be able to work with this company for so long out of your amazing Chicago.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Ypd-Ochx_Vc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
B2B tips on how to upsell on a telemarketing call. INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: In Chicago
Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you probably gave them training and guidelines.
Dr. Jeremy Weisz: What's your process for at least giving guidelines for the upsells?
Richard Blank: It's composure, it's timing. I mean, I can't start mentioning dog movies before this individual started talking. All Elvis present. If her dog never bark, I would've never known. I could have heard something else in the background. Could have been anything, but as long as the agent is in the moment.
Richard Blank: Because a lot of the times they'll be stressed because of the past, anxious of the future or thinking about lunch. And if I didn't hear that dog bark for two seconds out of a 15 minute phone call, I would've never sold those additional movies. And so almost like a boxer, you need to be focused 100%. When you were on that call, in between calls on your break and lunch zone out as much as you.
Richard Blank: But you will be getting these sort of clues that are on these calls in regards of and, and in upsale sometimes is not even offering additional stuff. An up sale could also be retention because if I can keep you and get a referral that's an up sale cuz we're getting business out of that, or you'll be calling us back again to order a second time, I can consider that a client upsell in regards to fidelity and loyalty.
Richard Blank: So as long as they use their common sense, Jeremy, if they have the sort of manners that we were raised with, with our parents and grandparents, our amazing grandparents, then what we can do is we can relate with individuals in a natural way, and we have a huge menu. And all we have to do, and we don't have the time to go over every movie, but as long as you're not hanging up and you're excited and we just keep talking, we can make suggestions and some of the best, as you wanna say, sales people are the ones that will let you know that it's not the right fit.
Richard Blank: You play basketball. Not every shoe is perfect for you on the court. And so the greatest salesmen for sneakers will look at your size and the way that you play and make those sort of suggestions. And almost the takeaway is what adds to your credibility? Because you're not just throwing everything at the wall to see what fits.
Richard Blank: When someone is not just a yes man, but can be almost a devil's advocate and explain why today or at this moment, this is not a perfect fit for you. That individual not only will come back in spades, but tell all their friends, Hey, I finally got someone that calls the balls in the strikes and will tell me if my tie is not straight.
Richard Blank: So I've earned so much of my business by being forthright with my clients and as much as I'd like to earn their business, a lot of times by default, I'm not able to take the account because of one reason or another. But then again, when I am capable, we've established such trust before even working together that if any sort of complication or challenge comes.
Richard Blank: It's nothing. We've already established that sort of working relationship where we can get through it together. And so upselling is not a forced fit, my friend. I'm not forcing a hand or telling you I only got two left and you got a minute to buy it. Uh, that's a one and a done. You'll have them one time.
Richard Blank: But if we're talking about long term clients, these are the individuals that you need to walk with, not hit the ball and drag. Richard,
Dr. Jeremy Weisz: I wanna be the first one to thank you. Everyone should check out Costa Rica's call center.com to learn more and more episodes of the podcast. And Richard, thank you so much.
Richard Blank: Had the best time today. Thank you so much, Jeremy. What I've got you between my eyes. Walk the.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/mMWaMwU4nGc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Dr. Jay Calvert and Dr Millicent Rovelo are celebrating three Years of the Beverly Hills Plastic Surgery Podcast. Dr. Calvert and Dr. Rovelo produce this podcast from their offices in Beverly Hills. It has gotten a great deal of attention from plastic surgeons, patients, and industry leaders in plastic surgery and aesthetic medicine. This podcast is a well-spring of knowledge for those who want to learn the cutting edge techniques, devices, and approaches to keeping us all looking our best.
The Beverly Hills Plastic Surgery Podcast with Dr Jay Calvert is hosted by Dr Jay Calvert with his co-host, Dr Millicent Rovelo. These two Board Certified Plastic Surgeons cover all topic related to plastic surgery and aesthetic medicine. This podcast is found of Apple Podcasts and Google Play Podcasts. Dr Calvert and Dr Rovelo have covered topics from Rhinoplasty, Breast Augmentation, Liposuction, Breast Reconstruction to Facelifts, artistry in plastic surgery, microneedling, and more. (PRNewsfoto/Roxbury Surgical Associates)
Please contact the office of Dr. Jay Calvert to learn more about him and his international speaking, as well as his operating engagements. You can also contact him via his website http://www.drcalvert.com. Dr. Millicent Rovelo can be reached through her office at 1.310.954.1355 or through her website http://www.roveloplasticsurgery.com.
Podcast Link: Beverly Hills Plastic Surgery Podcast
Instagram: https://www.instagram.com/beverlyhillsplasticsurgerypod
Dr Jay Calvert Instagram: https://www.instagram.com/drjaycalvert/
Dr Millicent Rovelo Instagram: https://www.instagram.com/roveloplasticsurgery/
YouTube Channel: https://www.youtube.com/user/DrCalvertTV
About Dr. Jay Calvert:
Dr Jay Calvert is a Board Certified Plastic Surgeon. He is internationally known for his work on rhinoplasty and nasal reconstruction. He has appeared on multiple television shows such as The Doctors, Dr. Phil, Tyra Banks Show, and many others. Dr. Calvert was recently named to the top 100 plastic surgeons in the nation through a poll of US plastic surgeons conducted by a nationally recognized publication. To learn more about his international speaking engagements or operating engagements contact Dr. Calvert at 1.310.777.8800 or drcalvert@roxburysurgery.com. You can also follow Dr. Calvert on Instagram or visit www.drcalvert.com.
About Dr. Millicent Rovelo:
Dr Millicent Rovelo is a double Board Certified Plastic Surgeon with a focus on breast augmentation, breast reduction, breast reconstruction, and body contouring after massive weight loss. She is known for her visionary approach to body lifts and mommy makeovers. Dr. Millicent Rovelo can be reached through her office at 1.310.954.1355 or through her website http://www.roveloplasticsurgery.com.
https://www.prnewswire.com/news-releases/dr-jay-calvert-and-dr-millicent-rovelo-celebrate-three-years-of-the-beverly-hills-plastic-surgery-podcast-301641582.html
https://podcasts.apple.com/us/podcast/3-year-anniversary/id1481017059?i=1000581366702
Why you should listen more than you talk on the phone? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that if you, you, you know, my, my father, it's amazing how the older I get, the smarter he gets it, just, you know, he goes, Joe, you've got two ears and one mouth.
Joe Killinger: He goes, Listen more than you talk. And he's right. He was right on, and I just am like in sales. That is something that you really have to take into consideration.
Richard Blank: So I have a follow up question to your statement there. Do your agents know your script by? A to Z, one to three. Do they know everything? No.
Joe Killinger: No, they don't.
Joe Killinger: They, you know, and depending on the personality, you know, we have so many different scripts, so most of them don't even really follow a script. They go by. What we try and teach is, you know, when somebody picks up the phone, you need to be listening to them and you know, kind of, I don't wanna say mirror, but understand how they're coming out of there.
Joe Killinger: You can tell right in the first few seconds how somebody is that day if they feel like they're bothered. But I mean, they do have scripts, don't get me wrong. And they have like three of 'em that they all play off of, but nobody has one of them memorized, I don't think. But it's, But that's fine.
Richard Blank: As you say that, they're well versed.
Richard Blank: They know they're subject well, yeah. And, and what I've seen happen multiple times is that they become plastic. Plastic to commercialize. They're not a painting, they're not raw. They're a character, not in character. That's why when your dog was barking, Joe, I asked what the dog's name was. Yeah. As a follow up question, or how many years have you been in this position, this promotion at your company?
Richard Blank: Now, congratulations on being ceo. How many years has it been, Joe? You know what? You know, where are you at right now? Yeah. And so when you say active listening to me, it's really more of an engagement. Because you're saying also as well that you might be upsetting somebody, but I'm telling you this, these are people you're meeting for the first time.
Richard Blank: I can't gauge the first round of the fight as I can on the 12th because things do change, like tug of war. It goes back and forth. There's a push in a bull. Yeah. But if I can. Match just your speed and how loud you go. Then there's no crosstalk or interruption cuz I'm really moving with you at your speed.
Richard Blank: But then I know when to interject to do the follow up. That's the active listening they need checkpoints. They need pauses. Do you remember the show gets smart when he was walking down the hallway and the doors were closing behind him? They're gonna leave. Yes, I do. Yo, my main man, you know, they're gonna leave a door open.
Richard Blank: So after 15 minutes they wonder why they didn't get the appointment. And all the client says is, Hey Joe, send me information. Yeah, no, because that's why when you gauge these people, you ask a follow up question to see if it makes sense or if it sounds good, I'd rather take a three second insurance policy.
Richard Blank: To ask you a tie down question, then to assume, which as you know, it makes an ass out of you and me and just keep moving forward for the fear of being hung up upon. And yeah, I believe in selling sizzle. So somebody has a beautiful building. I would love to take a look at it because when I was doing residential real estate, the MLS was a gold mine for me because you talk about the, the bedrooms, the kitchen, the sport court, the pool, the, the, the, the crown molding or even the curve appeal.
Richard Blank: And obviously it was the biggest glaring tell sign of what the people were most proud of. Oh yeah. And what they loved the most. And so I allowed through least resistance. It's called Woo Way. To, as you say, two on one. Listen, twice I know what I know. I need to know what Joe knows. Yeah. And so by me allowing you to ask these questions and, and me bringing you back in the conversation, don't be surprised if you not only can get everything out of it, but once again, they're probably gonna call you and tell you how great I was by setting the appointment.
Richard Blank: Mm-hmm. , that should be the goal of your staff. is to get that positive escalation when you call back Mrs. Jones to represent her property. Mm-hmm. and I always gave the most points on the call, Joe, when the client says your name. Yeah, I know you want a conversion and, and the scripts and, and I'm so proud of what you built.
Richard Blank: But to me, if they are not capable of having that sort of balanced, grounded in the moment. Sort of conversation where they are selling or buying one of the most expensive investments of their entire life. You have to put, it's almost like a vulnerable state for somebody. You really have to take that into consideration, and so instead of being a prospector, you're almost more of a consultant.
Richard Blank: Yeah, but you're not, Joe, The closer. That's not a problem at all. What I'm here to do today is to clarify for our edification additional things above and beyond your specs that Joe would need to know in order to be in the moment with you to move forward emotionally and to either purchase or let.
Richard Blank: Property go. So you're are such a good man in regards to the psychology, like someone's best friend or older brother, making sure I don't get in a fist fight and stay out of trouble. And Joe, that's why you get these accounts. I don't know if they could price shop around or give it to a family member, but you've closed a lot of deals of people you've met for the first time and these people once again are entrusting this in you.
Richard Blank: And so as much as I'm telling you before, there's no real secret sauce to this. If you show empathy, if you take an extra five minutes to speak with somebody when you're online with them, just start looking at the website and making compliments and asking how Eddie in the, in the mail rooms doing. Don't be surprised if Joe's gonna be way too busy and is gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the league, get the deal, you know, get the appointment, you know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, And there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms.
Richard Blank: Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more. Yeah.
Joe Killinger: I would bet that when you were doing.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/sdL9DJOHz6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Professor Norman Finkelstein at Waterloo University takes exception to a German student lecturing him on how to talk about the Nazis and the Holocaust. Excerpt from American Radical - The Trials of Norman Finkelstein [2009].
He later explains that she was "putting on a show beating your breasts saying how unhappy you are. No. If you have those sentiments and you really are sad it's something private". Although he believes her tears are real the public display is "theatrical".
Katie Halper recorded a segment for The Hill’s Rising defending Congresswoman Rashida Tlaib from attacks over calling Israel an apartheid state. The Hill presents itself as a channel that opposes cancel culture and censorship. Halper says she was told that The Hill has a ban on opinion videos about Israel. When she pushed to have it aired as a show segment, she says she was fired.
Halper came to BreakThrough to say what The Hill wouldn’t allow. Here it is uncensored.
Follow her Patreon: https://www.patreon.com/thekatiehalpershow
Linda Divine, LSCSW, LLC is a licensed psychotherapist in Leawood, KS. She specializes in anxiety treatment and provides therapy services to individuals, couples and families. Her experience includes working with children and adolescents as well as adults. Call us at (913) 341-3120 for more information about anxiety treatment in Leawood KS or visit our website.
Linda Divine, LSCSW, LLC
2605 Somerset Dr. Leawood, KS 66206
(913) 341-3120
My Official Website: https://www.lindadivine.com/
Our Other Links
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I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
It's amazing. I I've talked to a lot of people that have traveled internationally. I haven't had the ability to, yet. I plan on doing it at one point in time, but I will, I don't think I'm not gonna no. So, but what they tell me is that when you leave this country and you go elsewhere, mm-hmm, people who have nothing.
And I mean, nothing mm-hmm can still be happy. It. Absolutely. Doesn't take a car. Doesn't take, you know, a lot of money. Uh, they've got water, they've got food, they've got a roof over their head. They've got family and they're happy. And I, I think we've, you've been gone a while. I think we've lost that we've lost touch with that in this country.
And I would hope to get it back. They also have faith. They have faith in themselves. They have faith in their family and they have spiritual faith. And I like things like that. And I believe that everybody in the world has that in common. It doesn't matter your culture, religion, your language, your skin color, or whatever.
No, there, there a smile is universal. And when people offer food and share things like that's universal, too. and in this culture, you cannot turn down a second plate of food as an insult. So just be prepared to eat and be prepared to be taken very well cared of, and also have the pleasure of reciprocating that as well.
And so I've seen that as part of this culture, but no, the, the United States is fine. We have this, I just think people need to slow down. Calm down a little bit and just get back to the basics, get back. As I mentioned, the way that we were raised by our parents and grandparents, and if we can get back to that sort of simple sort of mind frame and, and communication, people have much more, uh, effective and fulfilling relationships.
What what's happening is people are texting too much and they're not calling. or they're not seeing one another, because it may be COVID people got isolated and it's not easy. It's really, the tough road is to get back into that. The easy way is just to keep doing what you're doing, but the, but the more challenging way is to walk next door to your neighbors and to say hello, or to make that extra effort to not break a plan and to see your friends or to do a follow up email or phone call for courtesy.
And not be latent about it because people are expecting that. And so as long as you can do those sort of things on a daily basis, it won't pile up. You won't forget about it and you'll be invited to a lot of parties and events because you're showing interest in that sort of relationship. Absolutely.
Yeah. I ask my youngest son. When he was, uh, 18, 19, this is about 10 years ago, but he, he was to the, he was so good at texting that he could in class have his phone in his pocket and be able to text without looking at the, the number to the, uh, uh, letters as to mm-hmm. what he was. I mean, he was so gifted at texting.
He did it so much. So I asked him one day, I said, Don't you find that texting takes away from the personal attention of having a conversation with somebody. And he said, no, I'm fine with texting besides I can talk to five girls at the same time when I'm texting. And I can't do that when I'm on the phone.
So it's like, well, okay, but what's your son's name? The Fs . That sounds great. Five girls at the same time. He's remember our generat. Okay. We had to call people's homes to ask permission to speak to our friends. Yes, we did. Cuz dad would pick up the phone and it would be like, who's this that's right. Oh, you know, can I talk to Lisa please?
Uh, you know, and uh, but nowadays none of that's, but I think you're right. We've lost a human touch and we, and you would be great to get that human touch back. I gotta ask you in Costa Rica, what's the homeless situation like. It's there. Uh, and I, I see it a lot in, in San Jose, but really what I see is it's more of somebody that's lost their way.
It's usually a young man or a young woman that might be indulging. too much. Wow. Yes. And so that's what I see. And so, but other areas where yes, it is a third world country. And I have seen individuals out there asking for the most asking for OS from people. And you can tell that this individual might be a senior citizen or have a handicap.
Or something that's not drug or bad habit related. And a lot of people, including myself, not just give money, but then all of a sudden you ask, is there something that you need specifically? I need some sneakers, I need a jacket. I need something. You get that for them. It's not like a one and a done, like in my neighborhood, there was a corner and there was, there was Donna Katia.
She must have been at least 75 years old. And this woman was out there every day, sweetest woman. And she was literal. Almost supporting her family. I didn't ask too many questions, but this woman was out there asking for money and saying, you know, blessings for people. And she was very smart. She remembered people's names too.
And so when I would see her, I would give something. And then when Christmastime came along, I asked if there was something specific. She mentioned the sneakers for, you know, a grandchild and I, and I got that for her. And so, um, there's certain ways to do it. Like I'll give somebody money on the corner if they're juggling knives or doing some sort of acrobatic event.
Yeah, sure. I'll give you a couple dollars. But then when you see somebody every day and you realize they're part of your community, it's, it's something where people want to take care of them. It's interesting how neighbors will talk about this individual that you saw and they start learning about them.
And so this is a culture that really likes to take care of their own. And I've seen on the side, like if you walk past the banana plantation, they'll be a worker there and you're just walking and he's like, Hey, would you like a few bananas? You know, it's just, people are always sharing and they're always, um, Once again, trying to make people feel welcome, but I don't see it that bad.
I don't see really tent encampments here. We just see certain packets of the city that might have individuals, as I've mentioned that.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/lHwxCUKsY9E
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
An alumnus of the Health And Dietetics Nutrition diploma course, she has successfully set up her business and attained financial independence the way she desired. She is thankful to the institute for giving her a " Nayi disha, naye pankh, and nayi udaan."
MK ULTRA AND PROOFS ABOUT CRIME - My neighbor liked figs so much that I CONVINCED ONE to consume cancerous fig after father challenged me infront of my MK ULTRA friends with what one referred to as cancerous fig...I haaaad noooo clue what I was talking drugged up under MK Ultra about fruit which I tasted twice before I left to USA
Audio recording #440 which I held close to me to whisper my whereabouts just prior to departure to my neighbor to express condolences will be retrieved(repaired) and placed online my pointing out to you clearly the intention behind my visit to neighbor today where I anticipated would meet already rehearsed scenario from MK Ultra which didn't happen...
I anticipate since there was no MK Ultra rehearsal at neighbor with other neighbors this time(they chickened out - nobody dares to play MK Ultra hero any longer) that lady is dead for real and very soon same will be done to my father....they kill.
My neighbor liked figs so much that I CONVINCED ONE to consume cancerous fig after father challenged me infront of my MK ULTRA friends with what one referred to as cancerous fig...I haaaad noooo clue what I was talking drugged up under MK Ultra about fruit which I tasted twice before I left to USA...this neighbor also had woman on the side whom he occasionally or more have met and insisted me with other village "friends" to prepare myself for afterlife - for me to just accept death certificate from Slovenian authorities and disappear....whole thing as fishy as it gets. THAT QUEEN ELISABETH HAD HER MOTHER RUN AROUND YEARS AFTER HER DEATH TILL I GOT INTO TOTAL CONFRONTATION WITH IT ALSO IS NOT SURPRISE.