#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Get Schwifty! SHORTS 04✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Get Schwifty! SHORTS 04✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
MultiVersus | 1 Trick RICK Main ➲ Rickety-Rickety-WRECKED SON! 02✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
The Most Insane MultiVersus ➲ Rick Montage You've Never Seen! ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Gameplay 01 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Gameplay 02 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Gameplay 03 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Gameplay 04 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
MultiVersus | 1 Trick RICK Main ➲ Gameplay 05 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#ecchimadness #multiversus #vroidstreamer #rick1trick #rickandmorty #rickmain #twitch #multiversusrick #leagueoflegends #yugioh #smashbros #smashbrosultimate #lostark #decentraland #sandbox #ecchi #twitch #tiktok #reels #shorts #tiktoks
Maryville Spine and Laser is a weight loss and chiropractic center serving the Maryville, TN with products and services like massage, weight loss, spinal decompression, laser therapy and homeopathic treatment but going above and beyond to ensure our customers are completely satisfied.
Brigade Valencia is a modern private venture led by the Unit Gatherings development brand. Detachment was established in 1986. Furthermore, since its inception, Detachment has advertised its expertise in various segments of the Land industry. The organisation has expanded into the private, business, retail, friendliness, and education sectors, achieving unrivalled results in each of these property development portfolios. Detachment manifestations are client engaged, advanced, and maintainable foundations that are known for their great principles. The organisation is headquartered in Bangalore and operates in a few Indian cities. Unit is currently working in Bangalore, Ahmedabad, Mysuru, Hyderabad, Chennai, Chikmagalur, Kochi, and Mangaluru. Their personal accomplishments include premium homes, extravagance lofts, esteem homes, urban studios, manors, villaments, penthouses, and Confident residing.
https://www.brigadevalencia.gen.in/
#shorts #multiversus #vroid #streamer #montage #multiversusgameplay #multiversusmoments
MultiVersus | 1 Trick RICK Main ➲ SHORTS 03✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you all for your great support!!
Every donation will be shown in the screen together with your messages ❤️
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends,league of legends,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,,leagueleague of legends,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#shorts #multiversus #vroid #streamer #montage #multiversusgameplay #multiversusmoments
MultiVersus | 1 Trick RICK Main ➲ SHORTS 03✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you all for your great support!!
Every donation will be shown in the screen together with your messages ❤️
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends,league of legends,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,,leagueleague of legends,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
#shorts #multiversus #vroid #streamer #montage #multiversusgameplay #multiversusmoments
MultiVersus | 1 Trick RICK Main ➲ SHORTS 03✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you all for your great support!!
Every donation will be shown in the screen together with your messages ❤️
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/iecchimadness
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/iecchimadness
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessgaming.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends,league of legends,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,,leagueleague of legends,decentraland,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,league,multiversus,rick main,yugioh,ygopro,black anime streamer,black vroid streamer,lost ark,#1 rick multiversus,the rickest rick,rickestrick,vstreamer,vroid streamer,goombaguy,goomba streamer,ecchi vroid streamer,multiversus montage,multiversus rick 1 trick,multiversus rick main,mario ecchi streamer
MultiVersus REEL | 1 Trick RICK Main ➲ Montage 01 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you all for your great support!!
Every donation will be shown in the screen together with your messages ❤️
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/people/EcchiMadness/100086097893277/
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/EcchiMadnessGaming/
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessblog.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Road outta Spit Shine Bronze EP.3 ➲ League of Legends LOL ✅
[LOL] League of Ecchi|EcchiMadness|How to|Gameplay|Guide|Legends|Replay|Commentary|Outplay||Best|Plays|Live|Stream|Journey|Road|Spit|Shine|Bronze|outta| 3|to|Plat|Platinum|EP2|EP.2|Episode2|ecchi|Goomba|Streamer|Man|Goomba Man|league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ,league of legends hentai,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,hentai,league
MultiVersus | 1 Trick RICK Main ➲ Montage 01 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
After 8 years of Yugioh and Maplestory, I am here to have fun while destroying everyone else 😃
In this channel you will see:
Unique build Guides!
Crazy gameplays! Ways to lead your team and win sure lost games!*
How to be polite to each other ingame!
But the most importantly you will find a new way to ENJOY playing (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!).
Cause on TOP from everything else (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!) is just a GAME and games should be enjoyable and not depressing. Hope to make you to enjoy the game as much as I do, while we carrying the toxicity of others higher hahahha!
~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Donations are made to support what we doing here, of course they are not Required or Expected! Your tip will be greatly appreciated!
Thank you all for your great support!!
Every donation will be shown in the screen together with your messages ❤️
Thank you to all that have supported the stream, both with your activeness and positivity in chat & with your wallets
Donations & Merch:
PayPal Link:
https://www.paypal.me/EcchiMadnessPro
StreamElement Link:
https://streamelements.com/ecchimadness-6492/tip
Merch Store Link:
https://store.streamelements.com/ecchimadness-6492?
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Other Channels & Social Medias:
Youtube - EcchiMadness:
https://www.youtube.com/channel/UC8AgF_MIh7awo1QWL1FVitA
Youtube - EMcchiBeats:
https://www.youtube.com/channel/UCdyd7RxtAnc-QeN8u4tbRqw
Youtube - EMcchimation:
https://www.youtube.com/channel/UCZRr2EzEUJnDIi8dAArWp7Q
Facebook - EcchiMadness:
https://www.facebook.com/people/EcchiMadness/100086097893277/
Twitter:
https://twitter.com/EcchiMadness
Instagram:
https://www.instagram.com/EcchiMadnessGaming/
Twitch:
https://www.twitch.tv/ecchimadness
Pinterest:
https://www.pinterest.com/EcchiMadness/
TikTok:
https://www.tiktok.com/@ecchimadness
Blog:
http://ecchimadnessblog.blogspot.ca/
OK.RU:
http://ok.ru/profile/578332169300
Dlive:
http://dlive.tv/EcchiMadness
Periscope:
http://periscope.tv/EcchiMadness
Trovo Live:
http://trovo.live/EcchiMadness
Vaughn Live:
https://vaughn.live/ecchimadness
Nimo TV:
https://www.nimo.tv/live/1323949691
DailyMotion:
https://www.dailymotion.com/ecchimadness
NonoLive:
https://www.nonolive.com/51867236
Afreeca Tv:
https://bj.afreecatv.com/ecchlmadness
Medal Tv:
https://medal.tv/u/EcchiMadness
Rumble:
https://rumble.com/c/ecchimadness
Steam:
https://steamcommunity.com/id/EcchiMadnessGaming/
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Inspired by: Youtubers, Friends, Viewers and Streamers!
-~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~~-~--~-~~-~~~-~
Road outta Spit Shine Bronze EP.3 ➲ League of Legends LOL ✅
[LOL] League of Ecchi|EcchiMadness|How to|Gameplay|Guide|Legends|Replay|Commentary|Outplay||Best|Plays|Live|Stream|Journey|Road|Spit|Shine|Bronze|outta| 3|to|Plat|Platinum|EP2|EP.2|Episode2|ecchi|Goomba|Streamer|Man|Goomba Man|league of legends,league of legends gameplay,twitch league of legends,twitch league of legends build,twitch league of legends champion,twitch league of legends guide,decentraland,nft decentraland,league of legends champions,league of legends wild rift,league of legends ,league of legends hentai,league of legends ecchi,ecchimadness,emcchibeats,emcchimations,goomba man streamer,ecchi goomba man,lol support,league support,emcchi,ecchi,support main,hentai,league
MultiVersus | 1 Trick RICK Main ➲ Montage 01 ✅
Hey, welcome to EcchiMadness channel!
Hi everyone! I am EcchiMadness and on my channel we play (League of Legends, Decentraland, Lost Ark, Yugioh, Multiversus, ETC!), bringing you below average plays that you wouldn't believe! LIKE COMMENT & SUBSCRIBE to my channel for more content! Yup, I am just another one of those Degenerate Weea-boo Streamers. Feel free to join our community or just sit back, relax & be a HATER!
I'm a Rick Sanchez 1 Trick with a goal to become the number 1 Rick in Multiversus and a Support Main/Jungle Secondary in League of Legends and is currently Spit Shine Bronze (HARD STUCK GOLD) - But one day we will make it to challenger, BELIEVE IT!
Thank you to everyone that takes part in chat and gets involved with the community. Even the trolls? Kappa.
I am Content Creator and League player, that showing the world how easy this game really is, a proud Ecchi-Chan with builds that will make you get the REAL FREE ELO (To spit shine bronze.) everything that we are going to use got a full detailed explanation that me and with all of our great Ecchi-Chans calculated in our discord server mostly Join our Discord server here to show you every time the BEST POSSIBLE combination of items-runes!
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Who has the sort of vigor to really put their hat in the ring? Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
My base foundation would be play , empathy, and just showing that sort of respected people because, um, it's done well for me. I have a very nice reputation here and I am a guest in this country. And so the fact that I was embraced, I was able to build a business in a very competitive industry, got my blessings every day, this should have never happened.
And so it really puts things in perspective on being bold. And fortune does favor the brave. And from time to time, my friend, there may be naysayers and gray believers out there, and it's only because they love you, but you have this sort of thing in your heart, then by all means, you should drink life and you should go for it.
And I really respect people that are responsible financially and with their family, but have this sort of vigor to really put their hat in the ring. Or as John Wayne said, die with your boots on. And, and I love seeing people like that because you know, they're living the most fulfilled life.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/fpq8w6ojYgs
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/2ubPpIbOZdQ
https://youtu.be/TCnwu_30QUo
https://youtu.be/aavMoBx-ndQ
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
How INXS can be used to close a deal on an Australian sales call. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Richard Blank: I got through.
Christina Canters: Can I? Okay. So can I summarize what I believe you did there? Yes, ma'am. So firstly, you said you asked how the company was going and you said the C method named with so much joy and excitement that I got excited just hearing you know, what my company was up to. So that was one thing. Yeah.
The second thing you used Aaron's name, you said, hi Aaron, how are you doing? You know, how are you doing? Which I believe builds that rapport. Cause people also love hearing their own names. Yes. You also mentioned a couple of interesting facts about yourself that I wouldn't have expected on an initial call.
Exactly. So you said you've got a pinball collection and that INXS is your favorite band. Why do you do that? And is that random and weird?
Richard Blank: No, because I'm extremely proud of INXS and everybody in the world should listen to them. Um, Because if not, I'm gonna sound like everybody else and you're gonna hang up one and it's gonna put a bad taste in your mouth.
And yes, you don't need my pinball machines, and I'm sure you love INXS, but what's that have to do with the C method? It's got a lot to do with the C method. Everything's got to do with everything.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/fpq8w6ojYgs
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/2ubPpIbOZdQ
https://youtu.be/TCnwu_30QUo
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
What's one final tip you could give to a leader or a manager? Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Love it.
Christina Canters: Um, Richard, I, I know that we're, we are running out of time somewhat, which, and I know you said at the start of this conversation, we could talk all day, but we actually don't have all day. I know. , we don't have all night. I know it's nighttime where you are. Um, Couple fi. Final last question. Final two questions, Richard.
Sure. What's one final tip you could give to a leader or a manager? Someone who has a team who would like to, you know, do more of what you've just talked about, you know, have, have that, that great camaraderie and have the trust and respect of their team and have, have their team just love being at work.
What, what final tip would you have for.
Richard Blank: These amazing individuals that rose to those possession positions, they earned it, but they also can't forget where they came from. So people need me time. They need to walk away. I I, I'm not sure of your outside activities, but I myself, I, I like working out in the gym.
I wash my convertible on Sundays. We did speak about pinball marathons, and these are the sort of Richard Times where I put my phone away, I can decompress. I'm not really into Eastern meditation, but I have my other areas in which I can tap into my consciousness, and so it will allow me to, and we mentioned this earlier about luxury of time.
If people are running groups and they can think about things, they might have overextended themselves in one meeting, they might have not said enough. Or maybe what they should do, once again, is to allow every individual. To give every single opinion out there and collectively through synergy, you can bring that group together.
And so your ego is fine and you don't want people to fear you, and you'll get the job done and your employees have the leverage. They can always quit. So I don't think cursing, yelling, and screaming does any. But I, I do believe that these individuals that work with you have families and children, and as long as you take that into consideration and you give them the benefit of the doubt, and I've even told agents to log off, go to the bathroom, throw some water in your face, and get back on that phones where somebody might need the unofficial timeout because they're having a moment.
And so you, you have to do that. If you think people are robots, they will leave. You don't need to go out drinking with them. That's their private time. And some people don't even like to drink and don't think pizza parties solve things either. It's gotta be the time that they don't expect the flowers.
And sometimes they even claim that the greatest gifts are not store bought cards, but the ones that you personally write. And how, how about this? I'm not gonna say, Christina, you're doing a great job. You're my favorite. High five. You now, last Tuesday when you got on the phone with Mrs. Jones, I had listened to that 33 minute conversation.
Wow. I cannot believe you confirmed her email. Four. Dog was barking in the background. You put the dog away, you asked about the dog. Everyone's laughing. The client loved you, and then you're saying to yourself, my God, you actually listened to me for 33 minutes. And I'd say, Christina, of course I did, because if you were in my shoes, you would've done the same.
And so when you look at me, you go, you know, I'm not going anywhere. This guy's great. Forget the pizza party. This guy actually listened to me for 33 minutes and really picked apart my call. So your your amazing end Dear Supervisors and managers, show some authenticity. Just don't say good job champ and call 'em Chief and Ace.
Really let 'em know. Really let 'em know what they did and try to assist them in every way that you have to get them to different levels. And if you feel insecure that they're gonna take your job and your position, then you're not doing a good enough job. All is fair in love and. If you earned it, somebody else could too.
And so just be the best you can be and try to bring other people up because who's to say that you're not gonna get promoted? And then these people are gonna work with you. And so, um, don't be selfish. Everybody deserves their chance. And if you're number one, then you get that position. If that. And look how hard you and I work.
You make it look easy. This sea method. Look at this. They should only know what you're doing behind the scenes. . And so I, I think if people are willing to take that sort of responsibility and the golden ring could be theirs,
Christina Canters: love it. Love those final words. Richard. Um, look, I really appreciate you taking the time to join us on the show.
I'm, I'm, I'm gonna have to listen back to this conversation and take notes and unpack everything that you shared cuz there was a lot in there. If people want to reach out to you, connect with you, learn more about you, Richard, uh, where can they find you?
Richard Blank: Well, they can buy a first class plane ticket and come visit me here, which would be wonderful.
I'm all over the internet with my websites and, but I also have a Facebook fan page of about 103,000 people, and so when this goes live, you're gonna have a lot of new fans and it will also give your audience a chance to see the business process outsourcing. In Central America, just real quick. We're north of Panama, south of Nicaragua.
We're the only democratic society in Central America. There's no standing arm in Christina, so there's a 95% literacy rate. We have the best infrastructure. They claim that Costa Rica has the most neutral English accent. We're known for medical tourism and especially ecotourism. So if you like surfing, which I know Australia does, we have waterfalls and monkeys and iguanas and butterflies, and it's just a wonderful place to visit.
I'm here, your friend, I got a thousand suggestions for you and your audience. And uh, Christina, I really can't thank you enough. I thorough. Enjoyed our time this evening.
Christina Canters: Oh, Costa Rica sounds absolutely wonderful, Richard. It's gonna have to go on my list now of places to visit. Sounds wonderful. Um, thank you so much again.
It's been such a,
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/2ubPpIbOZdQ
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Learning a second language is 10 times harder than any telemarketing call. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: You are really ha people then feel seen, they feel heard, they feel like they matter. And that sounds exactly what you are able to do through the way that you communicate with others.
Richard Blank: Sure. And in their first day when they come to work, I let 'em know that learning a second language is 10 times harder than anything.
I'll put them on, I'll give 'em all their resource. and I'll support you a hundred percent. And before we go into the training room, why don't we go play some pinball for 20 minutes and go ? And so we start with dessert first. And so I've seen individuals on their first day instead of just absorbing, now they're contributing.
I really do see that sort of momentum and breakthrough very fast.
Christina Canters: Wait, can you dive a little bit more into that? So when you say you have dessert first. What exactly are your team doing on the first day? Is it the playing the pinball?
Richard Blank: Of course. Before even the training class ,
Christina Canters: so everyone, so it's basically having fun.
So it's having fun building culture before they've even watched the first onboarding video, my
Richard Blank: friend is helping them relax, love it, because they just probably came from an environment where they left because of a bad coworker, bad supervisor. Obviously they're not there anymore, so it's, they're on a rebound.
But I cracked a code. When people are filling out their applications and putting in everything that you want, hire them for. I asked them to turn their paper over and why don't you write me a couple paragraphs of a coming of age moment? Let me know when you had your walkabout, when you beat up a bully or saved a kitten out of a tree.
And so I do this to see what sort of depth they have, where their mind goes immediately when it comes to how they see themselves in their proudest moment, and also on a rainy Wednesday. I can remind you of when you were a champion and let them know that you're better than that and I, I know where you could be.
And so these are the sort of things where you try to really grow with somebody with synergy, because as I say, they look at me as a boss and they come into work and everyone does their 40 hours a week. I, I see it differently. I was given a career. I came to Costa Rica at 27 and worked at my friend's center for four years.
So it was a one in a million opportunity. I, I learned it from the inside out. I wasn't C level. I sat in the cubicles, broke bread, saw all the good and the bad, and it allowed me to understand areas in which I could extend more empathy and give, not just call center industries, any sort of person, more dignity.
And I knew if I was ever given that. My base foundation would be play , empathy, and just showing that sort of respected people because, um, it's done well for me. I have a very nice reputation here and I am a guest in this country, and so the fact that I was embraced, I was able to build a business in a very competitive industry.
I got my blessings every day. This should have never happened, and so. It really puts things in perspective on being bold. And fortune does favor the brave. And from time to time, my friend, there may be naysayers and gray believers out there, and it's only because they love you, but you have this sort of thing in your heart, then by all means, you should drink life and you should go for it.
And I really respect people that are responsible financially and with their family, but have this sort of vigor. To really put their hat in the ring, or as John Wayne said, die with your boots on . And, and I love seeing people like that because you know, they're living the most fulfilled life.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
It's better to clean a window than to break a window in childhood.Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: For you, star, when did you first realize that this type of skill was so powerful?
Richard Blank: When I was a young man, I was, I was taught when you go over to a friend's house to wipe your feet and ask for permission and, and just. Know, your pleases and thank yous. And so instead of being known in elementary school as a bad child and not asked to come back, most of the parents said, you're one of the few friends I allow Christina to hang out with.
And so, um, I realized that by being polite was better than cursing. It's better to clean a window than to break a window. And, you know, you could always grow up and, and, you know, live life and, and figure out the stupid things to do in your childhood. . But when I was in my twenties and individuals were going for job interviews and they were too well rehearsed, they would stumble upon themselves.
And I tried that one time and I was very out of character. And then I said to myself in the mirror, it was right when I graduated college, I was never gonna do that again. Christina, either they're gonna love me or they're not gonna wanna work with me because if they love me, it's gonna allow me the sort of liberty and freedom
To be me and you'll get the best out of. Because if I'm in a in a box, I'll be miserable and you will not know the real person. And I try to do that here. I allow people to grow naturally. There's labor laws and people have to do certain things, but if somebody has an idea, Or I see the potential in someone, I will bend them but not break them.
I'll get them to stand up and do public speaking. I will have them sit in meetings with me and contribute. I will listen to their calls and not just say, Hey, great job, but I will let them know what they did. And so by allowing me to work with individuals from a C level where I could be humble. I could be, um, you know, show this sort of gratitude and interest in them.
It's amazing how many people tell me I'm the only boss that's ever done something like that. And so with all these people, cuz I compete against Amazon, they have thousands of people here, all the bells and whistles. But I do know this, Jeff Bezos didn't play pinball with everybody. . I walk the roads and I know everybody's.
I'll be there downstairs to say hello to your mother when she fix you up at work. And I don't need to be thousands, but my couple hundred that I have, the people that are with me, that's what they were looking for. They wanted the smaller shot. They wanted their name to be known. They wanted to grow. And that's why my friend, I believe that water seeks its own level.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
How Remington Steel and Templeton Peck demonstrate advanced speaking skills. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: What do you say to people who might be listening, who might be thinking, well, what about me just being my authentic self? You know, if I'm trying to emulate someone else, isn't that then me becoming inauthentic or not true to myself in terms of how I communicate? What would you say to those people?
Richard Blank: Excellent question and, and let me rephrase that and thank you very much. You, you need to be you, because if you try to be somebody else, you're not gonna last long. You'll get caught after 20 minutes. And so since English is their second language in Costa Rica, really my suggestions were about proper grammar.
So they'd watch the bbc or they'd listen to Australia television and they would hear the different pronunciations so they can get the ear for it for the different clients. But there are certain dialect. You do pronounce words differently than we do in Philadelphia, compares to Queens English, and, and it's fine.
It's all beautiful speech, but as long as they keep training their ear, they, they might like, as I mentioned before, if they listen to something in parliament, a transitional sentence or a way that someone was able to diffuse conflict by saying, for my clarification, Christina, for my edification. Compared to, excuse me.
What'd you say? Could you repeat that? Or, as we discussed earlier, with word choices from help to lending a hand that's still authentic, these people aren't changing. All we're doing is assisting them in growing and giving them more, giving them more self-confidence and self-reliance. That is all. And so they would be capable of listening, contribut.
And giving that sort of impression to where people will wanna move forward and work with them, but it is practice now, if I could make some suggestions just for my own personal growth. I love television. I love all time radio, and so my favorite speakers were Basil Wrath Bone back in the forties and fifties.
I enjoyed very much Jeremy Brett that did a Sherlock Home series in the eighties, and I, I liked Pierce Brosnan as Remmington Steel and Dirk Benedict as Templeton Peck in the A Team. I thought these were phenomenal, glib, clever, poised, balance speakers, and I gravitated towards that and I thought that it was very nice and and charming.
To be able to have an extensive vocabulary to sit up straight, to speak. Well, and and I realize that a lot of doors open that way for you. You might get a second plate of food in someone's house, , you might get that back. And
Christina Canters: so when did this start? When did this journey?
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
You gotta do the quarter second slide pronoun technique on a sales call. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: Oh, you've trained thousands. I know about like 10,000 call center, uh, sales people a a lot. Um, this is your bread and butter. This is what you're really good at. Yeah. What you were talking about before in terms of your voice going up and then a pause. Uh, I'm trying to, I'm trying to do it, uh, right now, but I'm not sure how effective it's been.
How do you go
Richard Blank: back? You gotta do the quarter second slide.
Christina Canters: The quarter, second slide. Where do you do that at the end of the sentence?
Richard Blank: No, no, no, no, no, no. There's, there's even forced stutters that you can do. I, it's, it's natural speech. The, the greatest form of speech, my friend is sincerity. And so you can tell there's certain subjects where I extend and there's others like I did earlier with that phonetic micro expression reading.
It was almost military. I was just going through it quick and and banging it out. But I believe in the art of speech, there's nothing better than that. The source. So you can expand on your vocabulary with similes. For an example, I don't like to use the word help, I think Okay. That you could adjust it with a certain assisting.
How about a guiding tone? And my favorite Christina is lending a hand sort of approach. Okay. And so just that way alone, you can almost give yourself an advantage in regards to your momentum because you're being sincere, you are standing solid ground and obviously, , you are very excited about what you're talking about.
It could be any subject, but here's the beauty of it. You don't need to sell anything first. Put that stuff away. You and I should be talking about our lives prior to me sharing my products with you. Now, how about this as a salesman, no one ever bats a thousand, but you gotta let me go the 15 rounds, or at least I gotta earn it.
And from an educated point of view, make a decision. If, if I explain everything and. The sweetest peach in you just don't like peaches. I'm willing to accept that, but we're good. Thanks. No, thank you. Click. You didn't even gimme a chance. And so these techniques that I do in the beginning, I'm not lying, I'm not compromising ethics, values of morals, but my goodness, Aaron heard me say the name of your company better than he did.
I answered him well. I got excited. He, I cracked enough codes to transfer the call and I also gave a gift. And so these are the sort. First impressions that you can do that is just natural. There's no money exchanged. All you're doing is just putting your best foot forward and, and that should make for amazing days where you jump clouds, where every call could be 80% the same, but there's still 20% special sauce.
I mean, you do like a certain topping on your ice cream, and I love those sort of things. I always try to look for that on every single.
Christina Canters: Okay, so it's like you, you don't even need to change a lot of how you're talking. It's, it's maybe tweaking a few of those things, especially to start with. So if someone's never even thought about this before, never thought about their tone, or thought about making that great first impression, these are some tiny tweaks that they could start to do in order to make, you know, put the icing on on top.
Like you say,
Richard Blank: Richard had you practice. Yeah, they need to record themselves. No one likes having a sound, but they do realize that they can make that sort of adjustment. Maybe they have certain actors or actresses where they find that their tone of voice is not offensive. They like their rhetoric. They like their delivery.
Some people watch Pacino movies like Sent of a Woman, and they get inspired. Others will see the Wolf of Wall Street or Glen Gar. Glen Rosson get inspired or, or how about, uh, dead Poet Society? You might see a movie or you know, or Patch Adams when you have an inspirational doctor or teacher that could then move you.
And inspire you. And so maybe you study that sort of rhetoric because the market speaks Christina, because as much as movies and you and I have our opinion, if the masses get influenced by a speech or by an action, that is what you should study and, and potentially try to emulate.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Can we talk about the buffer boomerang technique? Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank.
Christina Canters: Can we talk about the buffer boomerang technique? Because you held up the piece of paper and for the people who are listening on the audio, can you explain, so I'm gonna read it now. So at one side there's buffer and a two in the circle, and then there's a, it's like a smiley face. And at the other end of the smiley face it says boomerang.
And underneath it says, that is a good question. Can you explain, Richard, what the buffer boomerang
Richard Blank: technique is? Well, you saw the negative two in the buffer cuz someone's negative. And so what I need to do is I need to buffer the negative name, drop you to get your attention. Again, I can't say it's a great question every time.
You can't beat that horse of death, but let's just use it to the, that's an excellent question. Repeat the question back, which I did to Aaron, and then send it, and if your audience can't see or the ones that can, I was smiling the entire time talking to you, and I was leaning forward the entire time using my hands as illustrators.
To give myself that balance and rhythm. I mean, you could tell, and there are certain extended pauses. I like to adjust my voice to go really high and then to loud whispers to make a statement.
Christina Canters: So why is that effective? Why, why is that
Richard Blank: effective? Because monotony, you only catch a, a monotonous speaking in monotone.
You catch one in five. So you really need to, it's almost like a dessert tray, Christina, you, you don't bring everything out on one level. You know how they have it stacked in different levels so you can see it and enjoy it. Each one deserves its own marquee and imagery, and so each one deserves its pause to see if there's a positive or negative reinforcement.
You never know, and I don't like jumping the gun because some people could be so amazed. And they're pondering and they're waiting to say something back. And so I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I'm not just checking off boxes and, and, and interrogating you.
It's a conversation con with sation. And it's, I mean, my, I don't learn anything new when I. I love hearing what other people have to say to see what I have in common. And I get a lot of compliments for being a very good listener. And I take copious notes. I believe in meeting minutes because there's accountability.
People might forget something. And it's just an excellent way to avoid any sort of conflict and, and you could take the initiative, you can be proactive, you can make sure the target dates are hit and the times to call back are. , um, everyone needs to lead the dance. Might as well be you and allowing them to think that they are, which is fine.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
A style that immediately anchors with the client 100%. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Richard Blank: Because I'm letting you know that I'm vulnerable. I'm showing with you three or four things that I do it my call center by playing pinball with the agents by moving from Philadelphia to Costa Rica by once again talking about walkabouts and in excess and stuff. At least I'm showing some major interest.
And you're amazing country. Yeah. And so, um, these are the sort of soft skills that could be a me too technique that someone could. I, I chose three different things. Travel, music and games and business. And so one of 'em had to hit, I could talk about food if you want . You're not gonna do shrimps on the barbie.
Yeah, I could have done that one, but everyone does that one. But, um, yeah, and I, I, I try to be non-threatening. I don't do this on every call. I mean, once again, someone says, who are you? Well, that's when we used the buffer boomerang technique. Not saying Aaron's tone was negative. But sometimes they are. And so what I like to do is do the name draw, let 'em know it's an excellent question.
Repeat the question for active listening, and send it positive. And you know what my favorite part was before I was transferred to Christina? The fact that I was just about to get transferred. I stopped there and stop, stop, stop. And I'm getting transferred. I could have killed the call, but I said, stop. I gotta let you know.
That I'm gonna compliment you, . You
Christina Canters: gotta be feeling me. Oh, I love that. Yes, yes, of course you do. It's a positive
Richard Blank: escalation. Some people get paid on that at call centers and other companies, but it's really, so how about this one, Christina? Imagine if, if hypothetically, Aaron transferred me to the mail room.
And then I got transferred over into it, and then I got transferred over here and there. I write everybody's name down. So even though I spoke about Aaron, imagine if I mentioned two or three people. You'd be like, who are you? You got passed around. My company, no one speaks to Matt in the, in the mail room.
I go, he's like the nicest guy I ever met. Don't tell me that. That immediately anchors. With the client, hundred percent. It's yours. Hundred percent. It's yours to lose,
Christina Canters: and if the person doesn't say their name, I'm assuming you ask for their name.
Richard Blank: They don't need to. I just need to say my name. And I have to let them know and if I'm about to transfer them and they still don't wanna gimme the name, err.
Put out your nails. Well, good for you. Why don't you have a nice lunch? Relax a little bit. You should be a little sweeter on the phone. But let me put to you this way, you know perfectly wont. When I get transferred to you, I'm going to get their name cuz I'm gonna compliment Mr. Or Mrs. Bidder. And then when I call you company back, I'm be like, how you
Christina Canters: doing Buddy
And they're gonna be, how did you get my name? You know, I was gonna get your.
Richard Blank: You remember me, and then they love me to death. I, I, I get them. The shed is skin a little bit. Once someone gets complacent, especially is the first impression of a company that's terrible. They should be bells and whistles, trumpets, red carpets, guns a blazing.
And so maybe it's just to remind them that they need to sell that sizzle and to bring somebody in appropriate. So you can meet in the middle and start strong. That's, that's just my thought. Hm.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Secrets to properly introduce yourself on the phone. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: Prospecting, you. Can we role play this? I would love to. Let's role play this. So can I, I'm gonna pretend that I'm the secretary. Right. And did I hear you say before that you say the company name better than how we would say it? How's
Richard Blank: the C method doing today? ? Yeah, let's reaction , you know?
Christina Canters: Um, let's play this.
Okay, so I'm gonna be the secretary and then I'm gonna put you through to me, Christina, and I wanna hear how, what's
Richard Blank: your secretary's name, who you're gonna be in Charact.
Christina Canters: Uh, let's make my secretary Aaron, my husband .
Richard Blank: I love it. There you go. Are you gonna use a gr voice when you answer the phone? Being
Christina Canters: character?
He's very friendly, but I'll make, try to make my voice deeper. There you go. Okay, so ring, ring, ring, ring. Hello, the same method. This is Aaron speaking.
Richard Blank: Hey Aaron. How's the SEA Method doing today?
Christina Canters: Oh, you know, ticking along. That's what he would say, .
Richard Blank: Well, that sounds good to me. My name is Richard Blank, and I'd like to see if I might be able to speak with Christina for a minute,
Christina Canters: please.
Uh, can I ask what the
call's
Richard Blank: regarding? Absolutely, Aaron. The reason for this phone call is that I'm in Costa Rica. I got an amazing call center. I collect pinball machines In excess is my favorite band in Australia, and I just would like to touch base with it for 30 seconds to properly introduce myself.
Christina Canters: Oh wow. What kind of pinball machines
Richard Blank: do you have? Oh my goodness gracious. My oldest is a 1976 Ballet's Freedom. I got 13 of. One man's trash is another man's treasure. And I'm so glad, Erin, that you brought that up. I tell you what, when you ever come and visit in Costa Rica, we'll do a pinball marathon.
How does that sound?
Christina Canters: That sounds absolutely fantastic. I love, I love me bit of vintage, uh, gaming. Uh, alright. I'll put you through to Christina.
Richard Blank: She should be available Before you transf me or I just wanna let you know that you did an excellent job and when I speak to Christina, I'm gonna let her know that.
Christina Canters: Thank you. That means our, our marriage is strong, man. Still strong. . I'll transfer her through. Excellent. Then ring, ring, ring, ring. Uh, hello, Christina
Richard Blank: speaking. Hey Christine, this is Richard Blake. I just gotta let you know that Erin is probably the greatest employee that I've ever spoken to. You should be very proud working.
Christina Canters: Ah, thanks Richard. Um, can I ask her
Richard Blank: what the call's about? Well, absolutely. He was kind enough to transfer. My name is Richard Blank. I'm with Costa Rica's call center, and I just wanted to touch base and introduce myself. Let you know I got a great call center in Central America. I collect pinball machines in excess is my favorite band.
And I just wanted to share some of our services with you to see if this is something that you may be interested in.
Christina Canters: Awesome. All right. Pause, role play. Big round of applause, Richard .
Richard Blank: But check it out. When I call your company back and I speak to your amazing husband, you know he is gonna remember me and he's also going to thank me for saying that to you and in writing.
And then he might also tell me your direct extens. In anniversary or promotion, something of your company culture that may move the ball forward a bit. And those are the sort of things, my friend, that we just paid it forward. And as you can see, your husband actually gave me the pass, the pitch. So rock on.
I got you. .
Christina Canters: Can I, okay. So can I summarize what I believe you. Yes ma'am. So firstly, you said you asked how the company was going and you said the C method name. With so much joy and excitement that I got excited just hearing, you know, what my company was up to. So that was one thing. Yeah. The second thing you used Aaron's name, you said, hi Aaron, how are you doing?
You know, how are you doing? Um, which I believe builds that rapport cause people also love hearing their own names. You also mentioned a couple of interesting facts about yourself that I wouldn't have expected on an initial call. Exactly. So you said you've got a pinball collection and that in excess is your favorite band.
Why do you do that? And is that random and weird?
Richard Blank: No, because I'm extremely proud of in excess and everybody in the world should listen to them. Um, why? Because if not, I'm gonna sound like everybody. And you're gonna hang up on me and it's gonna put a bad taste in your mouth. And yes, you don't need my pinball machines and I'm sure you love inaccessible.
What's that have to do with the C method? It's got a lot to do with the C method. Everything's got to do with everything.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
This phone technique really reduces any sort of defense from a gatekeeper or filter. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: Do you have an example, Richard, of like a personal example of where you had to chip away at, you know, you know, collect the dimes as you say, in order to get that final end result that you wanted?
Richard Blank: Sure, and I was actually able to give myself major momentum in the beginning. Two things I did when I like to prospect companies, I use my anonymity to my advantage.
Not for the whole call, cuz that's shady, but my first impression is not to ask for your. Or to, you know, trip up on my intro. Usually I like to do a company name spike and I'll ask how the company is doing. So at least it sounds like a mystery shopper. I've been there before and it really reduces any sort of defense from a gatekeeper or filter.
Christina Canters: Wait, can I just pause you there, Richard? Sorry. So who I need you to really like, like take me through this process. So who's the person you're speaking with initially?
Richard Blank: Anybody. But if it's a first time impression for a secretary or a gatekeeper answering a call, right? A gatekeeper to a, the security guard or a elevator attendant up front, or even the president themselves.
The first thing I'm gonna do is either say their name or especially the name of their company, which they're so proud of, better than they did. And so at least what it's done is, and you know this, it's gave me 30 seconds, at least 30 seconds to then once again, properly introduce myself and just to see if I can snap 'em out of this zone of cold calls, hangups and bothering, just to let 'em know that Christina and Richard are are, are just here to properly introduce ourselves and.
Prior to a contract, once I get transferred, let's just say hypothetically from your assistant to you, I will let you know verbally with a positive escalation how amazing your assistant was. I'll do it in writing at the end of the call, regardless of what happens in the middle of the call. Just just to separate myself, Christina, from the other.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
You're looking to gain 30 seconds for a pass to pitch a sale. Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: So, Richard, can we take a step back? You mentioned earlier that when you say, when you're wanting to gauge someone, so when we bring it right back, you know, let's say like we're for someone who's in the workplace, they're working with a team, or maybe they're speaking to a, a high level manager, um, or a client, let's say yes.
What, why? Why are these techniques useful in terms of gauging? So what are we actually gauging with the other person and how does that then benefit us or benefit the relationship?
Richard Blank: Fantastic. Christina, you're really gaging positive or negative reinforcements, and since if it's someone you've known for a long time, you know if he gets you, but if it's someone you don't know and you can't see them, I don't know if you're nodding, taking notes or with me.
And so a lot of the times in the beginning, it's a very delicate area. To where you should listen twice and you speak. There's a very good time by asking open-ended questions that people will tell you what they're looking for. So you could have been way off. And also there's an attention span. And so I believe by doing specific name drops, it's more towards transitional sentencing or tie downs, and every sentence has personal pronouns like a your or an R.
So these are trigger words. Every sentence where I can just bring you in, bring you in, and then knock it in for the close. And so, um, I always believe in military alphabet because there's a lot of the times things are misspelled or mispronounced, and the last thing you want is an email bouncing back.
And these individuals, it's very time sensitive. So if you think that you're getting 10 minutes, you're, you're sadly mistaken, my friend. You're looking to gain 30 seconds for a pass to pitch. And you're not pitching for 10 minutes, you're doing ten one minute pitches like a boxer and around, because this is like, when we're nothing, things
Christina Canters: can adjust.
Yeah. So this is like when, so, so let's say we're having a phone call with someone and I mean, this could even be face to face right? As well. Yes. So, so, so what I'm hearing is that, um, we have a very short amount of time to influence. On the phone or face to face. So we need to be constantly keeping an ear out and gauging what their reaction is to us so that we can keep adapting.
Our style of communication is
Richard Blank: that, but my friend, we're not looking to do a cold call close every time you and I, for an example, we had to communicate multiple times because of scheduling conflicts. It wasn't anything bad, but life happens and you and I were professional. We communicated in real. And we are extremely flexible for convenience, and I think that was wonderful prior to jumping on this podcast today.
And that's not even a sale. It's just because you and I wanna work together and have an episode together. But I, I think if people are able to gauge boundaries, and maybe somebody would like to review your credentials before a contract, or maybe what you and I could have done today is move forward three or four paces and then tomorrow.
We can always pick up where we left off. And how about this one? Unless there is a major sense of urgency, give somebody the luxury of time, allow them the ponder, sleep on it, write a draft, and maybe not send it because the next day you might even make more progress that way. Then you would if you felt like you needed to force somebody's.
on a previous conversation. And so, um, I, I always believe that if you start something, it could always grow and you should never compare it to stuff you've done in the past. And each, each individual, it's almost like a riddle. And you know, how about this? I'd rather collect a million dimes than just gimme $100 bill.
And so things can be chipped. Masterpieces can be molded and worked on. And some of your best relationships, and you know this well, have been over a decade and these things are five minute conversations, the two hour lunches, and that's the way I look at an individual. You, you and I, my friend, don't know what's happening outside the office.
There might be something distracting them or influencing their decision, so give them the benefit of the doubt. Give them two or three different types of shoes to fit in. And then you'll know how to walk with them. Christine? Yeah.
Christina Canters: Do you have an example, Richard, of like a personal example of where you had to chip away at, you know, you know, collect the dimes as you say, in order to get that final end result that you wanted?
Richard Blank: Sure, and I was actually able to give myself major momentum in the beginning. Two things I did. When I like to prospect companies, I use my anonymity to my advantage. Not for the whole call, cuz that's shady, but my first impression is not to ask for your boss or to, you know, trip up on my intro. Usually I like to do a company name spike and I'll ask how the company is doing, so at least it sounds like a mystery shopper.
I've been there before and it really reduces any sort of defense from a gatekeeper or a filter.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Two minutes are the best segments to gauge somebody's tell signs. Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: Hey Richard, uh, when you first reached out to me and said, Hey, I think I've got something of value to share to your audience. You talked about micro facial expression reading. I'm actually gonna say that again. Phonetic micro expression, reading for mastering, verbal tell tale Tell science. Now that was that ped my interest because I have not learned anything before about phonetic micro-expression reading.
Can you share what that even is? Absolutely. I would love to, and I think your audience will find it fascinating. You mentioned earlier about facial expressions and there's nothing wrong. With reading someone's body language. In fact, most people are used to reading people's expressions. Now, I always believe in congruence where the audio is supposed to match the visual.
Now, in my industry, owning a call center, the majority, if not all of the calls, are sight unseen. So phonetics to me, Christina, is probably the purest form of communication. The sound of speech, not the semantics or even the tone. Okay? And so with the phonetic micro expression, What I would like to show your audience is a very simple x, y chart, okay?
The tone of voice should always be positive and empathetic, so you show confidence and you show empathy. Now, there's a technique called mirror imaging. People use this in sales and public speaking, interpersonal communication and conflict management. I use it for manipulation because if you have a consistent variable, you can see inconsistencies.
So you and I can gauge somebody on how fast and how loud they speak. I believe 30 seconds. Two minutes are probably the best sort of segments to gauge somebody. And if you happen to see a spike or a dip, it's usually when you ask a tie down or clarification question to somebody. And so these are usually for first time phone calls or when you know somebody for a long period of time and even face to face.
If you happen to close your eyes and take out the distraction, you might be able to pinpoint this. Now, I believe that a tone rate in a pitch could be manipul. So that's why I the answering speed this subconscious that people have, they're not consistent and that's pretty much the insurance policy to see if they're being consistent.
Now, I don't want to put somebody on the spot. Or let them know they're being facetious and not being honest with me. So maybe I might ask them to reexplain it using their other senses or another way to keep it simple for me just to see that they're consistent. And so, um, while you're on the phone and I was doing it for years, it can seem monotonous and boring.
And so I was trying to see if I could bite an apple while juggling, not acting a fool and wasting my time and not doing good work. But there, but there's gotta be some. That we can crack and other levels that you and I can master, so we could become a little more lucid on the phone and not just complacent, because most people do not show active listening.
They're halfway there. And then a lot of times there's crosstalk or miscommunication. So a lot of the times we can almost control the conversation. It's just by being very engaged in it, and so that could really assist your audience when focusing in concentration on someone's phonetic speech.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Stand Out Get Noticed podcast introduces special guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: Hi everyone. Christina Canters from the C Method here. So excited for you to be joining me today for the the podcast. I'm so excited to be joined today by Richard Blank, the CEO of Costa Rica's call Center. We're gonna have a really, Interesting conversation. I'm quite excited today because Richard is very skilled in very specific areas of communication and reading people, and building relationships and influencing others that I'm sure you will absolutely get a lot of value out of.
So thank you so much for joining us, Richard.
Richard Blank: Christina, so happy to be with you today and I got tons of great gems to share with you and your amazing audience.
Christina Canters: Awesome. Now.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Buffer Boomerang Technique explained on the TrulyYourVA with Janis podcast. Special guest Richard Blank Costa Rica's Call Center.
Janis Melillo: K. Another question, and I'm not sure what this is, I'm very intrigued by it, and I have to tell you about four or five times I went to go on Google just to search this term, but I'm like, I, I wanted to save that suspense for this question. Yes. Tell me more about the famous buffering boomerang
Richard Blank: technique.
The buffer boomerang technique? Mm-hmm. , I like it. It's really more of conflict management because somebody may ask you a question with a very negative tone. In fact, I'll show you the image. There's my famous buffer boomerang technique, so somebody might ask you a question with a negative tone. What I like to do is buffer the negative tone.
I like to do a name. Bring it around by saying, that's an excellent question. Repeating the question to show active listening and then sending it back as a plus two. So for an example, let's say I'm prospecting your company. I'm calling truly your va, and somebody says, What is your name? I go, Ah. Janice, I'm so glad that you asked that question.
Once again, my name is Richard Blank, and so you can almost reset the tone on something like that. People will be asking you questions and so I think instead of just answering it as a, you know, a toe to toe's office answering a question cuz you're in trouble. Sometimes you need to buffer the tone, smooth that out a bit, show the active listening and send it back.
And so a lot of the times people will also be doing desert pitching or they'll just be going through a list of the services that they have. I, I think people need to pause every now and again for rest and for drink. In a desert, you need an oasis. And there's also times for positive and negative reinforcement.
And when you find a certain area that you like, you take it from a horizontal to a vertical. And then you start stacking open-ended questions. These like your virtual assistants, they need to show empathy on the phone and a lot of active listening. I believe that using names are very important. You should do that during tie down or pin down or clarification questions, and then amongst the conversation, using the pronouns of your and are to keep their attention in every 32nd.
Two minute intervals. And so buffer Boomerang is really just one of many techniques just to show active listening, so you're not just reacting, you're almost in mode of acting because of listening and adjusting your conversation accordingly. So the most frustrating thing is repeating. And so as long as that you once again, understand where that person is coming from, it could lower temperatures, bring back a speed and give you a little bit more control on a call.
Janis Melillo: I love that because Richard, I think there is such a difference from hearing to listening. So you take an active engagement, for instance, obviously we're on Zoom, we're streaming live through, uh, through my Facebook page and people can hear it, but are they listening?
Richard Blank: Most of the time though.
Janis Melillo: Yes, I, I, I agree.
I agree. Objections right there. There's a lot of distractions and I think in, in our, like I said, in the digital world today, you know, there's, for instance, news notifications. I've had to turn off all my news notifications as much as possible because it's distracting. Because when I'm working for a client, as I'm sure you are, because I think we have the same, uh, work ethic, I have to tune, I turn, tune all that stuff out because that is a distraction and it's only human nature to, you know, look down.
Oh, you know, there's some other news alert. Turn off the distractions. Cause I think that's a lot of outside clutter. We don't need clutter when we're focusing on the task at hand.
Richard Blank: We may not have the luxury of that sort of controlled environment in our offices Right now, there's no distractions. But if you and I were somewhere having lunch and there's a lot of noise, we still might need to find that focus.
So that's why I mentioned 30 seconds to two minutes. And I also believe, once again, when you are, um, engaged with the individual by having checkpoints either repeating what you say, confirming what you say, thumbing up what you say, moving on on what you say, because it would be foolish of me to be three or four points down or thinking of that.
We haven't even confirmed the one that we are on right now. Mm-hmm. . So people need to slow down a bit. And I think what's very important for me as well, and it can almost set the pace as a positive escalation, if there are individuals that assist you prior to being transferred or just anybody along the way, they should be mentioned verbally and in writing.
So let's just say hypothetically I'm calling a company back. This individual answering the phone will thank me for that compliment. Give me more company information, company culture, and would love to transfer the call. So it's almost like the philosophy of wwe, Janice. Well, we're just trying to reduce any sort of resistance.
Go with the current. Mm-hmm. , let the wind be in your sales. And so when you're trying to force a fit, you're trying to shove in your point, you're stepping on someone's toes, you're interrupting. We're not dancing well. And I think there's a very good place. Where through deductive reasoning, letting the person talk and then choosing.
What is the area of focus and possibly getting back to what you need to later in the conversa? Your conversation may be prolonged, but it's also a quality call, and I'm not saying we're repeating anything. What we're possibly doing, Dennis is expanding on certain topics where I couldn't get it before. I love meeting minute.
Because when someone concludes a conversation, if they can send an email back on all the points that they talked about, a, they're accountable for it. It's dated, so someone can't say they forgot about it. And it's an excellent point that where you pick up, where you left off, you start going through the, the checkpoint and delegating.
Who has a responsibility, if these are just first time relationships, we need to create certain boundaries and parameters and protocols because your way of working may be different from mine. And so as long as there's no surprises prior, and we can adjust that accordingly, it should flow exceptionally well.
Janis Melillo: Right. So the next question that I wanna ask you,
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://youtu.be/JonGMOF7xB4
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
on the TrulyYourVA with Janis podcast. Special guest Richard Blank Costa Rica's Call Center.
Janis Melillo: K. Another question, and I'm not sure what this is, I'm very intrigued by it, and I have to tell you about four or five times I went to go on Google just to search this term, but I'm like, I, I wanted to save that suspense for this question. Yes. Tell me more about the famous buffering boomerang
Richard Blank: technique.
The buffer boomerang technique? Mm-hmm. , I like it. It's really more of conflict management because somebody may ask you a question with a very negative tone. In fact, I'll show you the image. There's my famous buffer boomerang technique, so somebody might ask you a question with a negative tone. What I like to do is buffer the negative tone.
I like to do a name. Bring it around by saying, that's an excellent question. Repeating the question to show active listening and then sending it back as a plus two. So for an example, let's say I'm prospecting your company. I'm calling truly your va, and somebody says, What is your name? I go, Ah. Janice, I'm so glad that you asked that question.
Once again, my name is Richard Blank, and so you can almost reset the tone on something like that. People will be asking you questions and so I think instead of just answering it as a, you know, a toe to toe's office answering a question cuz you're in trouble. Sometimes you need to buffer the tone, smooth that out a bit, show the active listening and send it back.
And so a lot of the times people will also be doing desert pitching or they'll just be going through a list of the services that they have. I, I think people need to pause every now and again for rest and for drink. In a desert, you need an oasis. And there's also times for positive and negative reinforcement.
And when you find a certain area that you like, you take it from a horizontal to a vertical. And then you start stacking open-ended questions. These like your virtual assistants, they need to show empathy on the phone and a lot of active listening. I believe that using names are very important. You should do that during tie down or pin down or clarification questions, and then amongst the conversation, using the pronouns of your and are to keep their attention in every 32nd.
Two minute intervals. And so buffer Boomerang is really just one of many techniques just to show active listening, so you're not just reacting, you're almost in mode of acting because of listening and adjusting your conversation accordingly. So the most frustrating thing is repeating. And so as long as that you once again, understand where that person is coming from, it could lower temperatures, bring back a speed and give you a little bit more control on a call.
Janis Melillo: I love that because Richard, I think there is such a difference from hearing to listening. So you take an active engagement, for instance, obviously we're on Zoom, we're streaming live through, uh, through my Facebook page and people can hear it, but are they listening?
Richard Blank: Most of the time though.
Janis Melillo: Yes, I, I, I agree.
I agree. Objections right there. There's a lot of distractions and I think in, in our, like I said, in the digital world today, you know, there's, for instance, news notifications. I've had to turn off all my news notifications as much as possible because it's distracting. Because when I'm working for a client, as I'm sure you are, because I think we have the same, uh, work ethic, I have to tune, I turn, tune all that stuff out because that is a distraction and it's only human nature to, you know, look down.
Oh, you know, there's some other news alert. Turn off the distractions. Cause I think that's a lot of outside clutter. We don't need clutter when we're focusing on the task at hand.
Richard Blank: We may not have the luxury of that sort of controlled environment in our offices Right now, there's no distractions. But if you and I were somewhere having lunch and there's a lot of noise, we still might need to find that focus.
So that's why I mentioned 30 seconds to two minutes. And I also believe, once again, when you are, um, engaged with the individual by having checkpoints either repeating what you say, confirming what you say, thumbing up what you say, moving on on what you say, because it would be foolish of me to be three or four points down or thinking of that.
We haven't even confirmed the one that we are on right now. Mm-hmm. . So people need to slow down a bit. And I think what's very important for me as well, and it can almost set the pace as a positive escalation, if there are individuals that assist you prior to being transferred or just anybody along the way, they should be mentioned verbally and in writing.
So let's just say hypothetically I'm calling a company back. This individual answering the phone will thank me for that compliment. Give me more company information, company culture, and would love to transfer the call. So it's almost like the philosophy of wwe, Janice. Well, we're just trying to reduce any sort of resistance.
Go with the current. Mm-hmm. , let the wind be in your sales. And so when you're trying to force a fit, you're trying to shove in your point, you're stepping on someone's toes, you're interrupting. We're not dancing well. And I think there's a very good place. Where through deductive reasoning, letting the person talk and then choosing.
What is the area of focus and possibly getting back to what you need to later in the conversa? Your conversation may be prolonged, but it's also a quality call, and I'm not saying we're repeating anything. What we're possibly doing, Dennis is expanding on certain topics where I couldn't get it before. I love meeting minute.
Because when someone concludes a conversation, if they can send an email back on all the points that they talked about, a, they're accountable for it. It's dated, so someone can't say they forgot about it. And it's an excellent point that where you pick up, where you left off, you start going through the, the checkpoint and delegating.
Who has a responsibility, if these are just first time relationships, we need to create certain boundaries and parameters and protocols because your way of working may be different from mine. And so as long as there's no surprises prior, and we can adjust that accordingly, it should flow exceptionally well.
Janis Melillo: Right. So the next question that I wanna ask you,
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://youtu.be/JonGMOF7xB4
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
Richard Blank: And my twin down in Costa Rica. .
Louisiana Country Boy: That's right. I, But look, I want you to, uh, but lastly, lastly, what I'm gonna do is I am gonna shut up and if there's a, uh, a word, a message, um, that you, your last words that you want to leave, what the people will remember, Richard, by your last words, uh, have your way
Richard Blank: fortune favors the.
Mm-hmm. . That's it. Wow. And if you can get past your parents' guilt, you can live anywhere in the world.
Louisiana Country Boy: Hey, there
Richard Blank: it is. And our family's got strong guilt.
Louisiana Country Boy: Yes, indeed. Yes indeed. Look, Richard, I thank you so very much. I thank you. I, I greatly appreciate you gracing the table. Um, you
Richard Blank: southern gentleman. I had a great time hanging out with you too. .
Louisiana Country Boy: Look, y'all go and as I say about all my guests and anybody that comes on, That took the time out to come to share, that took the time out to come to share openly, honestly, and transparent to share.
Um, go follow him. Look, you can look this man up on Facebook, LinkedIn, uh, Twitter, uh, uh, all that stuff. I, I can't even name my, He's all over there. Y'all can go look him up, y'all. emailing, calling, whatever, get your plane ticket going on down the Costa Reef. So I'll be down there next week. Um, . But honestly, just, you know, it doesn't cost anything to, to share.
It doesn't cost any anything to go and support people. It really doesn't. It doesn't. Um, he's doing wonderful things. He's doing wonderful things, and that's the thing about it. There are. They are doing wonderful things. It's an amazing man doing an amazing job in Costa Rica. Well, water
Richard Blank: seeks at own level.
That's how we found each other, right?
Louisiana Country Boy: That's it. That's it. Um, you know, so just go follow support. Follow support of all my guests cuz they're doing one for. Richard, I thank you. I thank you so very much. Thank you, sir. I, I look forward to, uh, to hooking up later, know that there's always a spot right here at the table for you.
Anytime you got another dish you want to cook, just be like, Look here. I've got another dish that wants to bring to the table. And I'll be like, Okay, let me clear the table. .
Richard Blank: Maybe we'll do our second podcast when you're visiting me here as. Oh yeah, I like that. We gonna take the show on the road. I was just gonna say, , That's it.
That
Louisiana Country Boy: would be beautiful. That would be beautiful. Do it from right there. Mm.
Richard Blank: I mean, the Brady Bunch went to Hawaii and you can come down here.
Louisiana Country Boy: They show did it. Wait a minute. But then they had that little thing, Remember that little thing that they were looking for? And then, Then G got I, I can't remember.
I'm going, You finna go? You're talking
Richard Blank: about Oliver and the Tiki stuff? Yeah. Yes.
Peter almost dies with the, with the, with the spider Greg. Surfing wrong with these people. Who the hell does that on vacation? Oh my God. See?
Louisiana Country Boy: Oh my look, I thank you again, Richard. I thank you so very much. And uh, like I say, y'all go like, follow support my friend. He's doing wonderful things, but like I say, folk, I leave.
Thank you. I love each and every one of you unconditionally and ain't nothing you can do about Richard. We on our way to cold.
We on our way up to college. I appreciate your, Thank you. Hey, y'all have a good one, .
Richard Blank: Have a good night my friend.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/xdxLRZ0K440
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/1USx0n2RMoQ
https://youtu.be/_nEDb7cvu_A
https://youtu.be/O2jukpEruYQ
https://youtu.be/mKnzAfDDx7k
https://youtu.be/ZgI2PGn1EDQ
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
Louisiana Country Boy: Can you please if it's okay, and again, just tell the people about the other side of Richard I, not the personal side, not the business side of Richard, the business side of Richard. I mean, I mean, you ain't got to now. You ain't got to you. You know, you tell me. I, Well,
Richard Blank: it's my pleasure. I, you know, I'm a CEO of a, of a bilingual call center in Costa Rica.
These agents here make outbound appointment setting and lead generation. They also take inbound customer support and non-voice support. We do not call you at dinner cuz if I do, you're never gonna, you're never gonna talk to me again. And we're very selective of the campaigns that come in here cuz this is a very strict Catholic country.
I wanna make sure that the agents can go home and tell their parents what they do for a living. I prefer to bring in people that sometimes do not have call center experience because they could be bringing in bad habits or be a. I prefer somebody that is bilingual and has these skills where I can mold them.
It's very easy to teach 'em a CRM and and phone system, but you know, if they're coachable, if as you say, they have the grit and desire, it's my pleasure to find ways to delegate in order to promote them. It's very important for me as well to give positive reinforcement to the. I do it through quality assurance.
We listen to their recordings and I can grade them on certain metrics and I just don't grade on the simple stuff. You and I talk about bedside manner and certain soft skills diplomacy, since English is their second language. Donnie, I really focus on the FSOs so I can expand their vocabulary with similes.
So instead of saying words like help, they'll use assist guide or lend a hand, Little things like that. And let's say we're even making outbound prospecting. A lot of people are concerned about gatekeepers and filters. To me, I think they're the greatest people. We like to do positive escalations. So where if I speak to somebody and then I get transferred to you, I will say verbally how amazing this individual was.
And also do certain things in writing. If you get that at a call center, you can get money and prizes for it. That's how they get bonuses out. Wow. But if you call certain businesses, churches, schools, organizations, or even friends and family, And you mention others, you give the gift of a positive escalation.
They're gonna be happy that you call back. They'll give you information on how to close a deal or a company culture, right? And so instead of just going in there and trying to sell Donnie a 1995 book, it's very important for us to build rapport, to do a little bit more due diligence on your LinkedIn profile, on your podcast episodes, or your website.
So if I have to leave you a voice, or an email, I can custom make it. Mm. And that's only going to separate us from thousands of people that are knocking on your door trying to get sales. Now, not every time we make a call, we get a sale, right? But I increase our percentages by being on the phone longer, by asking more questions and knowing more people in your organization that I can refer to, that added momentum in my sales.
So it's not like what you see in the movie. We're not the Wolf of Wall Street, Glen Gary, Glen Ross Boer, and there are a lot of call centers that do that. I could personally do that if I wanted to, but I once again have chosen a certain environment where the profiled agent is something that not only the client could be comfortable with, but the agent would feel comfortable making those calls.
And so owning a company, if I try to force a fit, someone may not come back. They might. And you're only as good as the foundation that you have. That's it. And so it's, it's extremely important just to have that sort of sweet spot and balance for the client and for the agent. So it meshes in that it works because as I say before, if nobody shows up at your Chucky cheese birthday party, You have no friends,
Yeah. I'm just not gonna break you. So as a business owner, I'm constantly looking for ways for you to master levels and to crack some codes and to get better. But I, I, I just can't, You let you become complacent and, and, um, Monotonous and, and board on the phone where you just go through the motions.
That's, that's, as I say, you become plastic. Yes. Yes. And there's nothing that's, uh, raw about you anymore. And, and that's a shame when people get into that sort of trap.
Louisiana Country Boy: Most definitely. You know, and what I, what I hear originally I'll say this, is that you're not building a, a company. You have built a culture.
Mm-hmm. . Um, and that's, that's, you know, and that's a lot of people. It's, it's, that's how you can call it. , that, that's how people can say CC is home. It it because you built a culture. You, you, you. They're not just employees. They're not just people that work here. This is like a family and these are people that you know sometimes and, and I, you know, just doing what I do and learning that and, and working for others.
Some places you can work and it's just a job. Some places you can be and it's, and it's a home because you feel. Not excluded. Not like, Oh, well this is just a person over there that just does this over here. But they are, you look at them and everything that you've said and just talking to you. These are, these are what we forget to call people, humans.
I
Richard Blank: take stuff further. You remember our favorite class in school was recess. I have a gamification culture here. I collect pinball machines and juke boxes and Oh wow. machines. I have a neutral environment, Donny, where people can go down and meet agents from other departments, let off steam recharge batteries.
Hang out with me. Because if you're having a cigarette outside or on your phone on Instagram, you're by yourself. Right. But this is a very social environment and these games are older than they are . It's so important that they, That they have fun. Yes. And that there is a work life balance that's essential.
Louisiana Country Boy: Yeah. And that's great. That's great. Cause you know, and, and I know, fortunately for me, that makes you want to get up and go because you're looking, you're excited to get there. Like, man, I can't wait to get there. Um, I hear so today and, and, you know, in so many different places how people just be like, uh, gotta go.
Because it's, for me, when they say that, it's because of the culture. There hasn't been a, a, a positive culture. There's no positive. Feedback there. There's nothing positive and, and they're not a part of it. They're just an employee. When, when you change that whole scope around, oh man, you have you, you have done it, you, you have, you have put your hands on the crystal ball again.
You have made people understand like, we are in this, this ain't just me. You know what you just said. There's not a lot of places that genuine. I can go with the CEO and, and you know, he's right there and we can have a conversation. And it's not like, Oh dad, you know, what is
Richard Blank: work? Right? And a lot of the times, my friends, something outside of the office could be affecting their performance here.
They're not robots, they're not expendable numbers as you were talking earlier where people aren't even known at an office. And so, um, I have to take that into consideration because sometimes people have moments. Yes, but my favorite is when they bring their family along, a wife or a husband or their mother or father.
And I'll go downstairs and they have to pull me away cuz I'm gonna be telling them for 10 minutes how amazing their son is. And that's just a gift that keeps on giving. And I'm not just saying he's great. I'll give five examples cuz I care. Right? I know about phone calls. He makes a two year anniversary, what he did last week.
I pay attention to these small things because they claim that I, that people don. , but you and I notice these little details
Louisiana Country Boy: Yes. That, that make a difference. And that's, I'm telling you that is if, if, if, if there's any business owners out there that might not hear what we are talking about mm-hmm. , if you want to retain and grow, if you, I'm gonna say it again.
If you want to retain and grow mm-hmm. , these are the things coming from O employee and coming from a ceo. Mm. These things right here. I'm telling you, you would have the happiest people there. They would break down the door just to come work for you what you know. And that, I think that that here is why so many people decided, you know, with, Oh, I'm not going back to work.
Or when the pandemic thing, they didn't want to go back. They gonna go out and do they own thing because they felt so mistreated or they felt so de. They don't, they don't value me. I'm just, But when you, again, that's just me, You know? That's just my old family when, when it's like this and, and we are, and we can have a conversation and what you just said, those things, Well, I know anniversaries, I know birthday, I know these things and, and I can sit and talk to 'em and I can talk to their family.
When you can do that, that means that, that you have said, this is. Well,
Richard Blank: these are people as well. They don't need to sell their soul for a dollar. They have options. They don't need to go to an environment like that. But let's address something for a second here. I, I might create the greatest office environment ever, but there is a natural attrition that happens here.
Amazon's in Costa Rica, hpn, Tele, Andor. There's a hundreds of call centers. Right. So I compete especially against the big boys. So Donnell will lose somebody from time to time for scheduling conflict. If they go to the university, their boyfriend or girlfriend may work there. It might be closer to their home, or sometimes it even pays more.
There's different types of vocations here, right? But the one thing that they will not do, and you'll definitely appreciate this, they're not gonna say, Richard defaced me, insulted me, made me do the walk of shame. Yelled at me. No, no, no. That just doesn't happen. And I, I'm okay with that. As long as somebody is here and we can walk together and grow together, that's great.
I, I sometimes get a two weeks notice. Sometimes they just piece out on me. The next thing you know, I gotta call my client with a solution, which is fine, because if you can work through minor. Issues with a client, they see how you act during tough times. Yes. And how it is during good times. And so that, that just solidifies the relationships with my clients.
But I get disappointed from time to time. People I expected a little more from just disappear or they become a fading flower because this industry does, does create burnout. And in the United States, people look a certain way towards telemarketers and call center work. And for me, I was a gladia that not only survived it, but I thrived in this industry, in my own.
So go figure, . I saw the art and the speech. Yes. I saw the vocabulary and the delivery and I thought it was incredible if people were able to have that sort of conversations and convert sales site on. , there is an art to it, and as long as you practice that craft, I mean the, the earnings are, are, your potential is just limitless.
You could do very
Louisiana Country Boy: well. Hey, that is, that, that is definitely, definitely amazing. You know, I I, and again, Richard, I, I applaud you. I, I keep applauding you for just your.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/mKnzAfDDx7k
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
https://youtu.be/1USx0n2RMoQ
https://youtu.be/_nEDb7cvu_A
https://youtu.be/O2jukpEruYQ
https://youtu.be/ZgI2PGn1EDQ
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
I love looking at my face. It is another day of giving myself five in the mirror. Table Talk My Worthless 2 Cents podcast guest Richard Blank Costa Ricas Call Center
Louisiana Country Boy: And what you just said is so true. You know, uh, for me, I said that, you know, the pandemic, I looked at a little bit different here. Mm-hmm. for me, I, I said that what happened was now the people that have been wearing the mask all the time, you can actually see the mask. Cause that's what people were doing.
People have been wearing mask for so long. Um, faking it and shaking it here and there, and over here, and you can, you can't keep it up forever. You really. You, you really, really can't. Um, and I could just speak personally, you know, I, I, I, for years I was that person trying to live something. I don't know what that something was until I just, it, it, it came that, that point in life.
It was like, no, just be who you are. Look, I know this. I don't know nothing else. There are people that's gonna like you, and there are people. And them ain't, I ain't gonna like it no matter what. And them is, they, they heal no matter what. And, and, and that's just how it is. You can't, for me, I'm not fitting to juggle over here and be like this over here today and, and be like this over here.
If you see me next week, you going, I'm gonna be just like this him. There you go, Lord, him and it big mouth, can you shut him up? That, that's, that's just who I. I just embrace that and that's what I tell people. Just embrace who you are.
Richard Blank: Um, well that helps you sleep well at night. Could you imagine that sort of conflict when you look in the mirror and you don't even recognize yourself anymore?
Louisiana Country Boy: Hey, you know my old saying, right? Most people got their mirrors in their house covered up cause they don't want to see themselves. Save
Richard Blank: I love looking at myself cause it's another day of me giving myself five and saying, Go Richie. Go look what you just did. What's tomorrow gonna bring my friend? What are you gonna do there? Hey, that's it. Hey. Okay Richie. I, I got now you got me
Louisiana Country Boy: all. Cause look, when we get out sale, I'm gonna ask you for a job,
Richard Blank: I'm be, I'm be, I'm be, I'm
Louisiana Country Boy: gonna lump me some Spanish. Don't be over there after file. You gonna be like, We don't have to. No, you gonna have to go home. But look, can you, can you please if it's okay,
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/O2jukpEruYQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
https://youtu.be/1USx0n2RMoQ
https://youtu.be/_nEDb7cvu_A
https://youtu.be/mKnzAfDDx7k
https://youtu.be/ZgI2PGn1EDQ
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
Mastering Spanish before moving to Costa Rica. Table Talk My Worthless 2 Cents guest Richard Blank
Louisiana Country Boy: If you don't, if you don't want to go in the deep, So I mean, actually, how was it, you know, making the transition? Was it, was it difficult for you? I mean, you know, I don't like to ask questions, but I don't know. I mean, was it, was it a difficult thing or did you go like, you know what, I feel comfortable with what I'm about to do.
I'm about to make this step and this is, I'm led to do this and, and this is at peace. That's it. You were just at peace with your decision. Um, and never thought about turning.
Richard Blank: I was taking it a day at a time. It was only supposed to last two months. So being here 22 years is really a godsend. But let, let's look at it a couple different ways logically.
The first thing is I, I mastered Spanish before coming to Costa Rica, so that transition was very easy for me. I could James Bond it all day long. Yeah. Secondly, I knew that I was a guest in this country, so I wasn't the loud foreigner. I wasn't expecting certain things, and I had a lot of. Keeping an open-mindedness for a new culture and tradition.
That made it easy for me because a lot of things that you hold dear in Louisiana and Philadelphia don't mean anything here, So you don't have that home court advantage. You need to show who you are and that essence and, and also, I wasn't looking for trouble. I wasn't licking my thumb and counting dollars on the side of the.
Right. I wasn't being insulting to taxi drivers of the locals. I wasn't throwing trash on the ground or being rude. So there wasn't no sort of violence, right. Or any sort of aggression. Or, or pressure naturally I stand out. I'm a, you know, we call me a Blanco, I'm an extra arrow. I look like I'm from the United States, no matter how and, and I never really volunteer my Spanish initially, depending on the situation.
Cuz I just wanna see the good faith, right? And I let them assume that I don't speak Spanish, so at least I use that to my advantage. You have to do certain things strategically, right? I don't keep the earbuds in. I'm looking around the street. I'm not paranoid. Uh, you know, I'm astute. I'm looking around.
This is not a game. I'm 3000 miles away from you and my mother, and so I, I need to take this seriously. Right? And so I was really kinda like, if you're getting through the desert, I could look in the direction of where I was going, but if you're not looking at your feet, you could sprain an ankle. You're dead.
And so I was really taking it a day at a time just to make sure I was getting positive reinforc. Acclimating Well, cost of living was good, so there wasn't pressure there earning very good money, and so my friend, a lot of things just kind of fell into place to make it easier. Now, I'm, I'm telling you the end result of it.
Trust me, there are certain times where, you know, I needed to really use my resources here to make my life comfortable. There's certain things you can do. There are local people that will assist you cut a certain line if you know somebody or get things done quicker. You know, there's a lot of red tape here with the government.
So if you have accountants and attorneys, your life can be a lot easier too, and I prefer that. And, um, but I, I guess I just didn't want the United States rat race. I could have done it, but I didn't want it. Right. And so at 27 years old, I put up the white flag and said, You can have. Let me just see if I could do something else, and fortunately, This paid off and I just didn't know.
But that's what makes life exciting. That's it. Who wants to have things planned out like school or camp? You, you really wanna have a zig and a zza every now and again and a and a mix up because it keeps it exciting. And you and I were talking earlier, it's not really about what happens to you, it's how you react to what happens to you.
And the more that even though things could. difficult. Mm-hmm. , when I can look back at it and realize that I handled myself in a certain way with good faith, yes, and with good intentions. My good friend, I can live with myself. And those are the sort of personal. Positive reinforcements that let me know that I was doing the right thing and to keep doing.
It's not for everybody. And trust me, Costa Rica is gorgeous. I don't iberia, I'm not gonna stay there for 22 years. So, um, but it's nice. It's a good cocktail. Story to tell people and and a lot of my friends from Philadelphia, when they see me and they've done exceptionally well, they've all said, Richard, I wish I tried my own adventure.
Not specifically mine, right? But all of them had something in them that they always want at least test or try before the kids, the career, the mortgage, the pressures, right? Just to take a bite outta life just to see what it tastes like. And for me, I guess it was being a little selfish. I just. . I was a romantic.
I wanted to see what could happen in this beautiful hundred years that I have. Mm. And so that's why you see me so smiling. Right now. I have a luxury trade. I married the girl, my dreams, and I'm on a podcast with a
Louisiana Country Boy: mine.
You know? And you know, but I'll say it is wonderful. It is wonderful. And you did it. You, you walked out on again, I say that you, you know, you climbed. Uh, you didn't allow the things, whatever it may have been, whether it was this whole thing, you know, that's the worst one. This whole thing in between these old heels right here telling you don't, do you, You didn't listen to that.
You know, You didn't go like, Okay, well this is the box. I gotta be in this box. You didn't and may I, I, I applaud that and that's what I tell, I say to anybody, That's what you should do. Um, no, they can't be a Richard and they can't be a Louisiana country worker. We already taken. Uh, but they can be who they are.
And man, I applaud you for what you're doing and going there and, and, and staying and sticking with it. And, because I'm sure that old thing in between here again, say you need to come on back home now. You need to go on back many a times. But you said no. Mm-hmm. . Well, yes
Richard Blank: and no. You kind of live it now.
Prior to coming here, I. W besides the schooling, Imagine the sort of work I did with the Spanish outside of the classroom, with the movies and the reading and the writing and the, and the practice. So you wield your sword. You are prepared for this. Yes. And if you live it, then it's really just a natural progression.
This was my destiny, my friend. It had to be done.
Louisiana Country Boy: That is, that is, that is, You know, I, I'll say this, What you. And I tell everybody, this is what, what you should always do. You walked in purpose. On purpose. Mm-hmm. and, And people miss that. You know, some people know when you walk in purpose, on purpose, everything that's purposed for you, you get.
You walk into your destiny, that's the only way you can walk into your destiny. You have to do it in purpose. On purpose. You, you ain't gonna trip into your destiny. You ain't gonna just back bow into it. No, no, no. It requires something from us. It requires what you did and you did it. I mean, you did it. Um, and, and again, like I say, man, I, I applaud you for it.
I applaud you. I applaud you. For, for being able to just come here and, and, and, and share, like, you know, to tell the story about it. You know, this is not okay. Lemme say that. Look here, y'all, this man right here was not born in Costa Rica. Oh. I don't know. I don't know if y'all missed it. He was not born in Costa Rica.
He took the steps before he went, He said he learned Spanish. Okay. He took the, Okay. That's, that's that thing, right? He took the steps. He was walking up, parked up here. I need to do something outside the box. This is what I'm gonna do if I want to go here, then this is what? See, when you got to Costa Rica, my opinion, I don't know, You had everything in your toolbox already that you needed to fix, whatever it was.
Richard Blank: I wish you was shining brighter than I've ever done in my entire life since that first. And I never did tell a marketing before I got on the phone.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/_nEDb7cvu_A
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
https://youtu.be/1USx0n2RMoQ
https://youtu.be/O2jukpEruYQ
https://youtu.be/mKnzAfDDx7k
https://youtu.be/ZgI2PGn1EDQ
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
Lyrics
Ah ! Love is Blue !
We were in the park . My hands got dirt for cleaning a bench
so washed them at the water fountain
As I was going to dry wet by rubbing my shirt
She picked up her handkerchief and said joyfully
" I bet you never bring a handkerchief for dating women ! "
Handed me with a smile like some amusement
Ah Love is blue
As the colour of autumn sky soothing me utterly
We were on the jet coaster rising
She asked me about my dreams in the future
Talked some plans when the coaster at the top
then it plunged with super speed , I felt thrown in the air
Some screamed in the upside-down world
I myself shouted in confusion
" Besides plans , I love you so much ! "
She said " Good ! "
Ah Love is blue ! Yeah !
The colour of the shining sea , an endless summer
But sooner or later everyone would know
life is not perfect neither are relationships ...
Ah Love is blu ----------------------- e
Sometimes the colour of the bottom of the ocean
But you'll love somebody again !
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How to increase call conversion telemarketing metrics? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: An incredible organization. I love
Dr. Jeremy Weisz: the law firm example. Richard, I'd love for you to talk about, I know you do lead generation for, uh, industrial real estate, and I'd love for you to walk us through what that
Richard Blank: looks like. It's changed a bunch because a lot of the times people are working from home or it's just going through and answering service.
Richard Blank: Or just sending in emails. And so our call to contact ratio dropped considerably. And so what we're doing right now is, as I mentioned, spending a little more time on LinkedIn and company websites to custom make emails and voicemails for people. Now, as I mentioned before, our efforts are bringing a little bit less of a return because of the lack of contact ratio verbally, but I have seen this when people do custom make an email or leave an incredible voicemail.
Richard Blank: For an example, if you sent me an email and mention my pinball machines, you'll get my attention. It's almost yours to lose. And so a lot of people have thanked us for taking the extra efforts to research their company or to compliment a promotion. And so what we had to do was just adjust accordingly in regards to that aspect after Covid.
Dr. Jeremy Weisz: So it's kind of like,
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/fxn3_dBfCXc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
How to score a pass to pitch on a telemarketing call? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned
Richard Blank: for the rest of the call.
Richard Blank: That's a great point. Well, every conversation has an introduction of body and a conclusion. You can't land that intro. There is nobody in conclusion. Doctor. I also believe that every conversation and attention span is 30 seconds to two minutes. Okay? And so when we're touching base with somebody, there is a give and a take initially before that positive escalation for the assistant that's answering calls for your company.
Richard Blank: What I love to do is a company name Spike. I'm not anonymous for the entire phone call, but the first thing that comes outta my mouth is the name of your company, how your company is doing. You know, before I even introduce myself, so I'll say better than somebody that answers the phone at your company.
Richard Blank: And then from there, a lot of the times they'll be asking me questions. And what I have here is a certain technique, it's called the buffer boomerang technique. Hypothetically, Germany, if somebody is answering with a negative tone, there's a way to be able to buffer that negative tone. Do a name drop, let them know that's an Exxon question.
Richard Blank: Repeat the question to show active. Listen. Then boomerang it back as a plus two. And so initially somebody could ask what my name is, and now I'd say, Jeremy, that's an Exxon question. My name is Richard Blank, as an example. And so what happens is you're able to show the active listening, readjust the tone of a call, but then in the middle of a call there is something that I like to consider.
Richard Blank: Micro phonetic, micro expression reading, and what I have here, As an actual chart, it's very simple. You're focusing on phonetics, which is your tone, rate, pitch, and duration. Your tone should be the consistent variable of empathy and confidence. There's a mirror imaging technique, but I believe that should be done every 30 seconds to two minutes with your rate of speech and your pitch.
Richard Blank: You're speaking level. Now. I need to match you with this. Because if you do a spike or a dip, that's usually when I ask a tie down or a pin down question if it makes sense or sounds good. And then also when people are on the phone and they're explaining their services. A lot of times they'll do desert pitching, Jeremy.
Richard Blank: Well, they'll just talk without any sort of oasis for drinking and resting. And so what I like to do is to give my list pause in between each one, like a dessert tray to see if there's a reaction at the end. Say in a brazen way. I'm sure you'll like at least one, so I can break the sort of questions that I have.
Richard Blank: And then sort of positive or negative reinforcement in these conversations. Once you see it, you can't unsee it. After three weeks, it becomes practice. I believe in a five to one name drop to pronoun, where in every sentence you're either saying R or your, and then usually use a name drop for the tie down question.
Richard Blank: And then at the end you can also rake one last tongue by saying, Listen, since you have me on the phone today, Jeremy, are there any other additional questions that you have? Usually you might mention something else after I repeat the. I repeat information in military alphabet because instead of concluding the call, there's a very good chance we could be talking about how proud we are of the military and those that have served.
Richard Blank: And then as I mentioned before, giving you a positive written escalation regards to those that are working with you. And so these are things that I believe won't compromise ethics, values and morals naturally. I'm skimming over this quickly, but there are certain things as expression reading. And since we're losing three of our senses over the phone, our taste, touch, and smell, the doctors and scientists say that your other senses should be expanded.
Richard Blank: Besides your active listening. I believe in image streaming where they say that books are better than movies and there's no reason why your imagination, your adjectives and your descriptions could be incredible. It could be illuminating. It could really put some insight in where you're going on some of these phone calls.
Richard Blank: And so as I mentioned before, as long as you become animated, engaged, and you are this individual's biggest fan, and you really take in the information and energy that they're giving with you, you'll find your job very fulfilling. It's because most people today see a telemarketing job as transitional or they look down upon it, but there is a ton of people that make and receive phone calls for every type of business.
Richard Blank: And some of the greatest people that you could speak with in the world do show this empathy because I, I'll share an example with you. I have a law firm account here, and we have intake coordinators for, it's a disability and wrongful termination. And so what happens is, and you being a doctor as well, you might be meeting people when they're most vulnerable in having the worst day of their life.
Richard Blank: And so if you are capable. Of having somebody calm down, find their focus and move forward with you. You could be one of the greatest individuals there when they needed you the most. And so a lot of my agents, instead of they can earn a living so many different ways, but if they can get this sort of fulfillment by knowing that success is built on a million thank yous and that they get all these positive written escalations to our company about how great they're doing.
Richard Blank: They know that they are on the right path and that once again their karma's gonna kick it, and that if they do leave this company and I am the last boss that they ever have, they will be prepared to build an incredible organization.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/xMQ-mlL9ohA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
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Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into, and so they just go, go, go, go, go. But if they've got a great individual like you're talking about, you really want to give them the opportunity to really enhance the experience that they're trying to create for you.
Joe Killinger: Really give 'em the proper training. And I think we, we tend to not do that. And so having the proper training, I think is.
Richard Blank: Oh, I couldn't agree with you more. It reduces fear. Yeah, it prepares them. And, um, let me share something with you. Since I'm a CEO of a company like yourself, we have leverage. We can hire and fire, make or break somebody.
Richard Blank: And I choose with this sort of position to encourage and to move people forward. And so these individuals, and I break the stereotype because a lot of people say, Wow, you are so hands on and you know people's names and you break bread with them. And I say, Well, As you and I do, Joe. Yeah. We break bread with our people.
Richard Blank: And I heard how you spoke about this individual prior, so I don't need to remind you. Uh, but the greatest thing is with these individuals is it's about maturity. And when they realize that each individual is a unique experience, they might be making their hundredth call, but it's the first call for them.
Richard Blank: And so you really have to take that sort of delicate situation and not, and not be bored with your pitch. Yeah. Because as I mentioned before, you're, you're becoming plastic. Yeah. You'll burn out on something like
Joe Killinger: that. Yeah. If they don't, we we, what we do is we make sure our agents know the market very, very well.
Joe Killinger: So let's say if you're gonna be a multi-family agent in, in Hollywood, and you better know every property that's on the market. Average days on market, average price per square foot, average size of units, everything. That makes the conversation a lot easier because you've got all this data in your head that you can give to these people cuz you're bringing value.
Joe Killinger: And that's another thing, you know, we get so many people that hey, they'll, they'll call like caught one a couple weeks ago, his calling was, Hey, are you somebody to answer? And he goes, Are you thinking about selling your building? Oh you're not. Okay, thank. I'm like, No, no, no, no, no. . That's not
gonna
Richard Blank: work.
Richard Blank: What's, what's his nickname? Fonzi.
Joe Killinger: Yeah. I was like, Oh dude. Um, but yeah, it just doesn't work. There's gotta be a connection and I really think, you know, being in real estate the last 10 years has been, it's been really, really good. Right. You know, the economy's been booming. Uh, real estate's been. That's changing.
Joe Killinger: You know, we're gonna, The fundamentals kind of got pitched out the windows when times were great. And so we're going back to fundamentals. So cold calling's gonna be a big part of it for a lot of people, so you gotta get back to it. I
Richard Blank: listen to their calls, self analysis, self improvement. If they can take a step back.
Richard Blank: And I know you were mentioning that you have scripts. Mm-hmm. , I make a huge suggestion not putting the script on an Excel sheet, but you have qualifying. At least put them in there. Two or three soft skills, Joe, that has made you successful, like positive escalation, pronouns, Name drops, military alphabet.
Richard Blank: Since you have me on the phone, I'm sure you like at least one. Those sort of soft skills just to ensure active listening because they are name dropping and they're putting back on the straight line grade them. Hall of Fame call them. When you bring everybody together, not just for cake, but for training, and when the training session comes, you bring out the call and you watch the tapes like an athletic team does.
Richard Blank: And since this is an individual effort like wrestling and boxing, your team knows the plays, they know the moves. Mm-hmm. , but they're watching an individual, so there's no way to spin it. Yeah, that's new. And if your tone is negative, if you're interrupting. We spoke about desert pitching with no oasis, just to take a breath and a drink.
Richard Blank: If they're not name dropping or having their name dropped, then we need to pause it for a second and say, What do you think you could? Why didn't you ask a follow up question? When someone's father passes away and gives the house to the daughter and the daughter is in a certain state, and I've, I've seen people show, Oh, I'm sorry to hear that and continue with their next question, their closers, but I would've stopped immediately.
Richard Blank: Yeah. And
Joe Killinger: you gotta create the connection, have the pitch,
Richard Blank: you know, from there.
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ImjaWfrYQr0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
How to get past really good Gatekeepers? Real Estate Jam session guest Richard Blank Costa Rica's Call Center
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just
Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note after I had a conversation with somebody sending it.
Joe Killinger: I couldn't believe the return. You know, it's just
Richard Blank: the positive escalation of
Joe Killinger: everyone that's helped. Yeah. Yeah. It was just a quick little notes and it really worked, but now how do you. I've got so many questions because this is brilliant. The way you're phrasing all this is understand how do you get in, Let's say you the, the gatekeeper's.
Joe Killinger: A really good gatekeeper. Ooh, what's the, Yeah, , How the scary ones, right. How do you break through that? How do you get through to, from them to the next
Richard Blank: level? My good friend, did you ever see the movie Wall Street when Bud was trying to get into Gordon Gecko? Oh Christ.
Joe Killinger: I watched that movie a hundred years ago, ,
Richard Blank: But what I remembered most about that movie was he wasn't disrespectful to the coworkers and the executive assistant of this gentleman.
Richard Blank: And so instead of trying to. Not follow the protocol, be rude, curse or, or just bully their way in there after a while when he did get that pass to pitch and he did show up at the office before going into that meeting, obviously there was a bit of admiration from, as you say, this tough gatekeeper because that's why they're there.
Richard Blank: Yeah, they're the best, but they're also human. I'm sure they're wonderful mothers and fathers and, and, uh, and they're responsible people because that position is very important. But that's why I mentioned the anonymity in the beginning, because if I can say, How's Costa Rica's call center doing today?
Richard Blank: Yeah. You have to respond. Well, and I get to give them that sort of power punch right off the bat. Mm-hmm. and. , it might take two or three calls to call back because Joe, you might be busy and that is fine, But, But how about this? Once you follow the rules and you're respectful, and if you ever do those positive escalations, this individual is a plethora of information about the company culture.
Richard Blank: They might give you direct extension numbers or tell 'em about the son's birthday party or, or just let you know other things. You, you were mentioning yourself celebrating a birthday with one of your most treasured employees, and I think that was very cool. I hope they saved you the biggest piece. , but, uh, yeah.
Richard Blank: No, it was too big. I know, right. And, uh, That's what I'm hoping too, as I mentioned before about anchoring. Yeah. As much as I'd love to give you a tip and a trick and, and a million dollar secret, the success I've had in, in real estate is this, you know, relationship building mm-hmm. and respecting their rules.
Richard Blank: And sometimes a pipeline could be a week or could be six months out. Yeah. And as long as you leave a lasting impression. And custom make emails and especially voicemails. Yeah. And involve everybody that's assisted you, You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Richard Blank: Yeah.
Joe Killinger: How often do you, if you, you can't get through to.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/XQBpdAiMcug
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a big part of our industry.
Joe Killinger: So as fortunate to run into Richard Blank, Richard has been a cold collars entire life. Matter of fact, he runs a cold collar company down in uh, Costa Rica, which I think I need to go visit. Looks beautiful down there, but he came on the show today and really gives us tips and tricks to really be more successful with our cold calling.
Joe Killinger: So make sure you check it out. Give us a like while you're there. Now, if you're new to the channel, my name is Joe Klinger. I've been a real estate entrepreneur for over 20 years, and I use this channel to bring on people like Richard to really help you learn all that tips and tricks to be successful in this industry.
Joe Killinger: So make sure you check it out. Give us a like while you're there, and if you haven't done so, make sure you.
Joe Killinger: So Richard, you know, is a, a real estate agent. Breaking those barriers, getting in front of a client, a serious client, and, you know, a, it's, it's daunting, right? You know, you gotta pick up that phone and be ready for rejection and, um, you know, it, it's very hard. So, can you kind of, uh, let's, let's start with commercial real estate first.
Joe Killinger: Let's, let's start there and talk about what tactics do you put in place to really help you, um, get through to the decision maker?
Richard Blank: Well, first and foremost, very happy to be sharing these ideas with you and yeah, I appreciate it. Really enjoying the time that we're having today on this podcast. And so what I do here, I have a simple structure.
Richard Blank: I have an introduction of body and conclusion, usually in a normal conversation, and the average attention span, in my opinion, is 30 seconds to two minutes. So let's say you're making a prospecting outbound phone call, as you were mentioning, B to. B to B business to business, the first thing I would do is when somebody answers the phone, is to use your anonymity and do a company name spike better than they would.
Richard Blank: So I'd say, Hey, how's Joe doing today? , you know, and then just to make sure that the whole company is doing great. And then the individual that answers the phone would usually ask me. What is your name? And the first technique I would mention is a buffer boomerang technique because they're usually, as you mentioned, black and blue, from getting so many phone calls.
Richard Blank: Mm-hmm. . And the fact that they are just gonna say, We're good. Thanks. Hang up or not transfer the call. You almost have to differentiate yourself, mothers, So usually I like to say even the name of the company, how the company's doing the first time. And then when they ask me this buffer boomerang technique, I will say, Hey Joe, that's an excellent question.
Richard Blank: My name is Richard Blank, and so this individual sees the active listening. I can readjust their negative tone into a positive tone, repeat their question, and then send it back once again with a name drop and who I am. And so after gaining the trust of this gatekeeper, as you would call them, I'm also gonna let them know that I'm transferred to the decision maker.
Richard Blank: I'm gonna let them know how great you are on the phone. We call that a positive escalation. So it increases your odds of actually having that call transferred. Didn't say you get the appointment but transferred. So then when the call is transferred, you are given the gift of telling this individual how amazing Joe was who answered the phone.
Richard Blank: And so you still have your anonymity. And don't be anonymous. The whole call, that's a little bit of shape, right? But if you just start off strong by complimenting someone that works with them. , it separates you from the others that have been calling and shows what you do prior to contracts. And so this individual, once again will ask who you are.
Richard Blank: So another with Buffer Boomerang, that's an excellent question, Mr. Decision Maker. My name is Richard Blank, and so we're having these conversations with the individual and if you're mentioning all the different services, options, and features of your real estate business, In your way. I just wouldn't do desert pitching Joe, because a lot of times people are so scared or reluctant to let someone speak for the fear of being hung up upon, So I believe pitch.
Richard Blank: Desert Pitchings. If you give a list of five things in a row and not even giving the person a chance to look at your dessert and make sort of reaction on it, there's no oasis in the desert.
Joe Killinger: I'm gonna learn a lot today, I can tell. Ok. And so
Richard Blank: it's almost like the MLS when you're talking about a house, you know, you're mentioned ways of the house.
Richard Blank: With the commercial real estate, you have to go over certain sections, and since it's a non-visual call, you have to gauge the positive or the negative reactions from. This potential client. And so I say slow down on your list of things that you're offering. Take the horizontal to a vertical because you are gonna find one or two things of interest, and then stack that with opened ended questions so they can explain to you.
Richard Blank: Why commercial real estate is important, why they may move forward. Okay. And so as we're continuing this conversation, my suggestion, cuz you're very keen on this, is that this is a first time phone call and there are certain tele signs you can get from somebody over the phone. Once again, I talked about 30 seconds to two minutes.
Richard Blank: My tone needs to be consistent of empathy and confidence, right? There's four sections to phonetics. It's tone, rate, pitch, and duration. Everyone talks about mirror imaging, but I'm not gonna mirror image someone that's negative, so I will always stay positive and always have the answer, but this is the part Joe.
Richard Blank: Of manipulation that you will enjoy if you pay attention to how fast and the speaking level, the pitch of somebody. In every 30 seconds to two minutes, you might see a spike or a dip, and you know perfectly well that's the perfect time to ask a tie down, pin down question. Or potentially if there's noise in the background because some people are working from home, that's still even within, uh, commercial real estate that you would passively, inadvertently and passive aggressively.
Richard Blank: Let them know the Me Too technique on how much you like dogs. Because the dog is making noise or there's a distraction. Someone's on a cell phone. In a car. And so you can always ask the follow up question, What's the dog's name? And so if someone says, Fluffy , Well, I love dogs. Yeah, Put fluffy outside. It's throwing in the call.
Richard Blank: And when they come back, Joe, and I know you're trying to lock in in an appointment, but this is the time that your audience can anchor the coal. You've already made your introduction and you're in the body of the call, but the fact that you and I could talk about your dog for a couple minutes, What that does is that's when you will usually ask me again, excuse me, what is your name?
Richard Blank: And then I'd say, That's an excellent question Joe. My name is Richard Blank. And then your name dropping me the rest of the call. And so when we finish it up, when we go to the conclusion, I want you to say, Joe, since you still have me on the phone, are there any other questions that you have? Cuz you showed me you like A, B, C, and d.
Richard Blank: I know you don't like 'em all, but you showed me you'd like two. Any other questions that you may have, You may or may not. But I always review the information, Joe in military. Because A is the cleanest way, but instead of ending the call, a lot of the times the people have served in the military, nobody's that has.
Richard Blank: Yeah. And then instead of ending the call, you're on the call for another five minutes. Yeah. But I'm still not done. When I'm doing the follow up email to the individual, I will definitely give a written positive escalation on Joe who assisted me. Mm-hmm. to transfer the call. So when I do the Richard Circle and I come back again making the follow up, call the individual yourself, that answer the call is gonna say, In 10 years, no one has ever written something like that about me.
Richard Blank: Yeah. Thank you. And so I'm not saying that you're gonna get the deal, but obviously going from half court to three point to foul line, Yeah. I think you've increased your odds and you've also separated yourself. A lot of people that are just trying to angle in on that goal. Yeah. Oh yeah.
Joe Killinger: You're not just.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=DgL4aBGjWqU&t=328s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/