Buy Now SC-Project CR-T Titanium Exhaust for Track-Ready Power online in India
Meet the SC-Project CR-T Titanium Exhaust a name that echoes through MotoGP pit lanes and racetracks worldwide. Designed for pure performance, raw sound, and ultra-lightweight power, this exhaust system doesn’t just upgrade your ride it transforms it. And now, you can buy the SC-Project CR-T online in India at Bikegear.in, your trusted source for premium performance parts.
Born on the Track. Built for the Street.
The SC-Project CR-T is a product of cutting-edge Italian engineering, created in collaboration with world-class racing teams. With its full titanium body, TIG welds, and race-inspired design, this exhaust shaves weight and unlocks horsepower like no other.
This isn’t just an exhaust it’s a statement. From the first rev, the CR-T delivers a ferocious roar that screams performance and demands attention. Whether you're on a superbike like the BMW S1000RR, a Yamaha R1, or a Triumph Street Triple 765, installing the CR-T takes your machine to a whole new level.
Power Gains You Can Feel
Every component of the CR-T is designed for maximum output. You’ll feel it the moment you twist the throttle faster throttle response, more torque in the midrange, and that addictive, aggressive tone that turns heads wherever you go.
It’s not just about sound this exhaust is dyno-tested and track-approved, with proven gains in performance that give you the edge, whether you're tearing down straights or carving up corners.
Featherweight Champion
Thanks to its full Grade 1 titanium construction, the SC-Project CR-T is dramatically lighter than stock exhausts, improving not just speed but handling, balance, and maneuverability especially important on India’s dynamic roads or twisty mountain routes.
With every gram shaved, your bike becomes sharper, quicker, and more responsive, giving you full control in every situation from tight corners to high-speed pulls.
Ready to unleash pure race DNA on the street?
Buy the SC-Project CR-T Titanium Exhaust online now at Bikegear.in your one-stop shop for premium motorcycle performance parts in India.
Nationwide delivery. 100% genuine SC-Project exhausts.
Questions? Call us at +91 9610311313 and let our experts help you pick the perfect setup.
Ride harder. Ride louder. Ride SC-Project. Only at Bikegear.in.
3 action figures (3 players) against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys?
Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed.
---Main Features:
- Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses.
- Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes.
- Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator.
- Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way.
- Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls.
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#Hypercharge #HyperchargeUnboxed #ArmyMen
3 action figures (3 players) against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys?
Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed.
---Main Features:
- Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses.
- Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes.
- Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator.
- Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way.
- Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls.
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#Hypercharge #HyperchargeUnboxed #ArmyMen
3 action figures (3 players) against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys?
Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed.
---Main Features:
- Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses.
- Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes.
- Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator.
- Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way.
- Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls.
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#Hypercharge #HyperchargeUnboxed #ArmyMen
This song played in the key of 'G Major'. This song is from "Willy Wonka & The Chocolate Factory" musical film.
Yes, I have permission to use this music as backing a track. From Manuel Tello, "go for it".
Shop Now HJC RPHA 1 or Shoei X-SPR Pro for Top Safety online in India
When it comes to high-speed riding, track days, or serious street performance—only the best helmets make the cut.
Introducing two giants built for pure protection and ultimate comfort: the HJC RPHA 1 and the Shoei X-SPR Pro. Now available online in India at Bikegear.in, these helmets represent the pinnacle of safety, performance and racing DNA.
HJC RPHA 1: Track-Tested, Rider-Approved
The HJC RPHA 1 is not just another helmet it’s the result of HJC’s relentless pursuit of perfection, crafted for MotoGP and WSBK racers. Built with a Premium Integrated Matrix Plus (PIM+) shell, it combines carbon fiber, aramid and organic fibers to create a helmet that’s ultra-strong yet lightweight.
Certified to FIM Racing Homologation standards, the RPHA 1 is designed for the world’s fastest tracks and toughest impacts. Advanced ventilation, aerodynamic efficiency, and a race-ready visor system make this helmet a serious weapon for serious riders across India.
Shoei X-SPR Pro: Born for Champions
The Shoei X-SPR Pro needs no introduction to hardcore riders. It’s trusted by MotoGP legends and built with an obsession for performance and protection, Featuring the Advanced Integrated Matrix Plus (AIM+) shell it offers outstanding impact resistance with a featherlight feel.
Designed in Shoei’s wind tunnels, the X-SPR Pro delivers elite-level aerodynamics, reduced drag, and stability at insane speeds. With an unbeatable ventilation system, a fully customizable interior and an emergency quick-release system, the X-SPR Pro gives riders the edge they need on both track and street.
Which One is for You?
Both the HJC RPHA 1 and the Shoei X-SPR Pro are FIM certified, racing-proven, and engineered for top-tier safety.
Choosing between them comes down to personal feel, brand loyalty and riding style—but with either, you’re getting the absolute best in helmet technology.
Need a MotoGP-level lid without breaking the bank? Go for the HJC RPHA 1.
Desire Shoei's renowned comfort and fine craftsmanship? The X-SPR Pro is the ideal choice for you.
Are you prepared to ride with the greatest safety gear?
Purchase the Shoei X-SPR Pro with HJC RPHA 1 online right now at Bikegear.in!
Quick shipping throughout India. Completely genuine helmets.
Do you need assistance selecting the ideal fit? Give us a call at +91 9610311313, and we'll prepare you for success.
Protect your passion. Ride with confidence. Ride with HJC or Shoei.
Billy Lane Contracting is your go-to partner for all home improvement projects. From kitchen makeovers to full basement renovations, our skilled team is committed to quality workmanship and timely project completion. Enhance the comfort, beauty, and value of your home today with our professional services! For more details visit us at https://www.billylanecontracting.ca/ or contact us at 250-301-6066, Address: Prince George, BC #BillyLaneContracting #HomeRenovation #KitchenRemodeling #BathroomRemodeling #PrinceGeorge #BC.
Explore Our Riding Collection & Feel the Freedom on Every Ride online in india
Riders, this one’s for the ones who live for the open road. Whether it’s a morning sprint through city streets or a weekend escape into the hills—your gear defines your ride. That’s why we’ve curated a killer collection of riding essentials to keep you safe, stylish, and unstoppable. Explore the full range now at Bikegear.in and experience freedom on every ride.
Jackets That Go the Distance
Our riding jackets are built for Indian roads and riders CE-rated armor, breathable liners, waterproof exteriors and aggressive styling. From daily commuters to hardcore tourers, we’ve got the protection and comfort you need to stay sharp in every season.
Boots That Grip & Go
Stay locked in and ready for anything with our collection of riding boots for every terrain urban, touring, or off-road. Ankle protection, anti-slip soles, and serious durability mean you can ride longer and safer, no matter where the road takes you.
Gloves That Feel Like an Extension of You
Touchscreen-compatible, ventilated, armored—our gloves do it all. Grip the throttle with total confidence, whether you're in the heat of summer or a foggy winter morning.
Helmets That Have Your Back (and Head)
From full-face protection to modular touring lids, our helmets are DOT, ECE, and ISI certified—because your head deserves nothing less. Sharp designs, pro-level ventilation, and ultimate comfort for every rider.
Gear Up, Ride Out
Whether you’re rolling on a Royal Enfield, KTM, Yamaha, or a superbike, our gear fits your lifestyle and your ride. Style, safety, and freedom all in one package.
Explore our full riding collection now at Bikegear.in and feel the freedom on every single ride.
Nationwide shipping. Best prices. 100% authentic gear.
Need help picking out your next upgrade? Call us at +91 9610311313 we’re riders too.
Ride with gear that speaks your language.
Because freedom starts with the right fit.
Hippie-ville - Creation Series.
The creation series is based on a mad rash idea that struck approximately a year ago. The Hippie-ville Creation Series describes how Hippie-ville was created. The (will be) eight short films to tell a story.
From the rough (amateur) stop motion animation and inferior camera equipment to the goal of excellent and inspiring Lego short films.
Society 2/8, is inspired by two people who died at a young age (40s & 50s) with whom I had known when I was younger. Jason and Jamie. Jason had taken his own life and his suicide had shocked me - the young kid was gone! Jamie, who died of cancer, he was a nice guy, but he couldn't keep his dick in his pants; he had fathered 13 children to a variety of different women. Irrespective of what they had done in their lives, I thought that they had died too young. So, at the tender age of 50, I vowed to make a fuller experience of life based on what is available. This isn't to say that we need to go mountain climbing or bungy jumping and the like, but just to stop and look around us. Because we will never have this time again.
Where is this society going?
What are we doing with our time?
Couldn't we find a better way other than abusing ourselves, abusing the environment, abusing animals, and harming each other!?
Why do we find violence entertaining?
Creativity is freedom!
Music: Eddie Vedder, ‘Society’.
Written by: Jerry Hannan.
Album: Into The Wild, 2007.
Studio X, Seattle, Washington.
Sound Effects: www.zapsplat.com
Thanks to Graphika.
https://www.fiverr.com/av_industries?...
Excellent You Tube banner work during the filming of Society.
www.fiverr.com
'Little Buddha' design by Phinux (2019), Rebrickable.
https://rebrickable.com/mocs/MOC-32249/Phinux/little-buddha/#details
www.hippie-ville.com.au
Army Men 3D PVP - Two-Player game "Capture the Flag" (CTF)
You must sneak into your opponent's base to retrieve his or her flag. Once you go back to your base with their flag and reach your own flag, you'll win the game.
Prepare for combat in an all new 3D world where Green and Tan plastic soldiers have come to life. You are Sarge, the Green army veteran squad leader who’s a shoot first, ask questions later kind of soldier. Whether you’re dodging bazooka shots, melting attacking infantry with your flamethrower, or leading your squad into the enemy bunker, you must do whatever it takes to bring down the evil Tan army.
Shoot machine guns, launch mortars, plant mines, throw grenades, fire bazookas, and then finish the enemy off with the flamethrower. But you need heavy artillery or extra mobility?: Jump in a tank, jeep, cargo truck, or halftrack. Melt infantry, blow vehicles into pieces, and shatter the plastic enemy with your armored vehicle.
Dynamic 'Combat Cam' can switch instantly between 3rd and 1st person perspectives, allowing for greater control during the heat of battle.
First of its kind Multiplayer Squad Deployment Editor that allows you to place your troops in the positions you want, for a totally original 2-player gameplay in various environments.
#ArmyMen3D #ArmyMen #Playstation1 #MiltiplayerGameplay #PS1 #PSX #Playstation
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives, run by some of the most loyal and knowledgeable fans from around the world.
Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://www.ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
Army Men 3D PVP - Two-Player game "Capture the Flag" (CTF)
You must sneak into your opponent's base to retrieve his or her flag. Once you go back to your base with their flag and reach your own flag, you'll win the game.
Prepare for combat in an all new 3D world where Green and Tan plastic soldiers have come to life. You are Sarge, the Green army veteran squad leader who’s a shoot first, ask questions later kind of soldier. Whether you’re dodging bazooka shots, melting attacking infantry with your flamethrower, or leading your squad into the enemy bunker, you must do whatever it takes to bring down the evil Tan army.
Shoot machine guns, launch mortars, plant mines, throw grenades, fire bazookas, and then finish the enemy off with the flamethrower. But you need heavy artillery or extra mobility?: Jump in a tank, jeep, cargo truck, or halftrack. Melt infantry, blow vehicles into pieces, and shatter the plastic enemy with your armored vehicle.
Dynamic 'Combat Cam' can switch instantly between 3rd and 1st person perspectives, allowing for greater control during the heat of battle.
First of its kind Multiplayer Squad Deployment Editor that allows you to place your troops in the positions you want, for a totally original 2-player gameplay in various environments.
#ArmyMen3D #ArmyMen #Playstation1 #MiltiplayerGameplay #PS1 #PSX
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and thematic derivatives, run by some of the most loyal and knowledgeable fans from around the world.
Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://www.ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#ArmyMen #ArmyMen3D #Playstation
Action figures against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys?
Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed.
---Main Features:
- Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses.
- Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes.
- Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator.
- Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way.
- Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls.
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#Hypercharge #HyperchargeUnboxed #ArmyMen
Action figures against the Green and Tan Army Men, some F-14 bombers, other action figures, battery tanks, Spinners, Rubber Balls, a military air balloon and a big plane that transports troops of Plastic Soldiers, among others... Will the action figures be able to fight the plastic soldiers and other toys?
Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed.
---Main Features:
- Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses.
- Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes.
- Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator.
- Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way.
- Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls.
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#Hypercharge #HyperchargeUnboxed #ArmyMen
Luke talks about john the baptist, lamp and how to be serve the lord. If you have family to bury follow him above it all. Hard but God makes go thru the tests.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
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Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank
Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.
00:00 Introduction to Costa Rica's Call Center Industry
00:39 Meet Richard Blank: From Philadelphia to Costa Rica
00:49 Building a Unique Company Culture
02:21 The Journey of Growth and Expansion
04:03 The Role of Gamification in Call Centers
04:59 The Human Touch in the Age of AI
08:09 Challenges in the Call Center Industry
10:20 The Importance of Honor and Professional Ethics
12:16 Richard's Personal Journey and Inspirations
15:29 Creating a Positive Work Environment
16:36 The Importance of Assertiveness and Balance
17:21 Mentorship and Recognition
18:45 Marketing Strategies and Respect for Telemarketers
19:43 Lightning Round: Quick Insights
22:38 Reflecting on Success and Early Challenges
29:14 Advice for Young Entrepreneurs
32:11 Conclusion and Final Thoughts
Three Key Topics Covered:
Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance.
The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics.
Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive.
https://youtu.be/6YTUFREg_1g
https://youtu.be/do5AgRztFA0
https://youtu.be/PQbbV-WYNlY
https://youtu.be/7nc8OmFCs1Y
https://youtu.be/jk51kgMpdsI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank
Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.
00:00 Introduction to Costa Rica's Call Center Industry
00:39 Meet Richard Blank: From Philadelphia to Costa Rica
00:49 Building a Unique Company Culture
02:21 The Journey of Growth and Expansion
04:03 The Role of Gamification in Call Centers
04:59 The Human Touch in the Age of AI
08:09 Challenges in the Call Center Industry
10:20 The Importance of Honor and Professional Ethics
12:16 Richard's Personal Journey and Inspirations
15:29 Creating a Positive Work Environment
16:36 The Importance of Assertiveness and Balance
17:21 Mentorship and Recognition
18:45 Marketing Strategies and Respect for Telemarketers
19:43 Lightning Round: Quick Insights
22:38 Reflecting on Success and Early Challenges
29:14 Advice for Young Entrepreneurs
32:11 Conclusion and Final Thoughts
Three Key Topics Covered:
Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance.
The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics.
Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive.
https://youtu.be/6YTUFREg_1g
https://youtu.be/do5AgRztFA0
https://youtu.be/PQbbV-WYNlY
https://youtu.be/7nc8OmFCs1Y
https://youtu.be/jk51kgMpdsI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank
Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.
00:00 Introduction to Costa Rica's Call Center Industry
00:39 Meet Richard Blank: From Philadelphia to Costa Rica
00:49 Building a Unique Company Culture
02:21 The Journey of Growth and Expansion
04:03 The Role of Gamification in Call Centers
04:59 The Human Touch in the Age of AI
08:09 Challenges in the Call Center Industry
10:20 The Importance of Honor and Professional Ethics
12:16 Richard's Personal Journey and Inspirations
15:29 Creating a Positive Work Environment
16:36 The Importance of Assertiveness and Balance
17:21 Mentorship and Recognition
18:45 Marketing Strategies and Respect for Telemarketers
19:43 Lightning Round: Quick Insights
22:38 Reflecting on Success and Early Challenges
29:14 Advice for Young Entrepreneurs
32:11 Conclusion and Final Thoughts
Three Key Topics Covered:
Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance.
The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics.
Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive.
https://youtu.be/6YTUFREg_1g
https://youtu.be/do5AgRztFA0
https://youtu.be/PQbbV-WYNlY
https://youtu.be/7nc8OmFCs1Y
https://youtu.be/jk51kgMpdsI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank
Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.
00:00 Introduction to Costa Rica's Call Center Industry
00:39 Meet Richard Blank: From Philadelphia to Costa Rica
00:49 Building a Unique Company Culture
02:21 The Journey of Growth and Expansion
04:03 The Role of Gamification in Call Centers
04:59 The Human Touch in the Age of AI
08:09 Challenges in the Call Center Industry
10:20 The Importance of Honor and Professional Ethics
12:16 Richard's Personal Journey and Inspirations
15:29 Creating a Positive Work Environment
16:36 The Importance of Assertiveness and Balance
17:21 Mentorship and Recognition
18:45 Marketing Strategies and Respect for Telemarketers
19:43 Lightning Round: Quick Insights
22:38 Reflecting on Success and Early Challenges
29:14 Advice for Young Entrepreneurs
32:11 Conclusion and Final Thoughts
Three Key Topics Covered:
Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance.
The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics.
Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive.
https://youtu.be/6YTUFREg_1g
https://youtu.be/do5AgRztFA0
https://youtu.be/PQbbV-WYNlY
https://youtu.be/7nc8OmFCs1Y
https://youtu.be/jk51kgMpdsI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank
Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.
00:00 Introduction to Costa Rica's Call Center Industry
00:39 Meet Richard Blank: From Philadelphia to Costa Rica
00:49 Building a Unique Company Culture
02:21 The Journey of Growth and Expansion
04:03 The Role of Gamification in Call Centers
04:59 The Human Touch in the Age of AI
08:09 Challenges in the Call Center Industry
10:20 The Importance of Honor and Professional Ethics
12:16 Richard's Personal Journey and Inspirations
15:29 Creating a Positive Work Environment
16:36 The Importance of Assertiveness and Balance
17:21 Mentorship and Recognition
18:45 Marketing Strategies and Respect for Telemarketers
19:43 Lightning Round: Quick Insights
22:38 Reflecting on Success and Early Challenges
29:14 Advice for Young Entrepreneurs
32:11 Conclusion and Final Thoughts
Three Key Topics Covered:
Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance.
The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics.
Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive.
https://youtu.be/6YTUFREg_1g
https://youtu.be/do5AgRztFA0
https://youtu.be/PQbbV-WYNlY
https://youtu.be/7nc8OmFCs1Y
https://youtu.be/jk51kgMpdsI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
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