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Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Frugelpreneur Podcast with Sarah St John. Keys to Creating an ESL Call Center with Richard Blank. Welcome to the ultimate podcast for exploring how to make money online, build a business on a budget, and leverage the best tools and resources available in the digital marketplace! This show is your guide to understanding a variety of online income streams, including affiliate marketing, eCommerce, freelancing, digital products, and passive income generation. If you’re looking to start a side hustle, grow an entrepreneurial idea, or learn proven strategies to boost your revenue, you’re in the right place. Each episode, Sarah St John will dive into powerful money-making techniques that can help you build an online business from scratch or enhance an existing one. Sarah St John shares the top digital tools and software she uses and recommends to help you save time, boost productivity, and achieve your business goals on a budget. We’ll cover everything from email marketing platforms and content creation software to SEO tools, website builders, and social media management apps. Whether you’re focused on growing your audience, increasing conversions, or creating engaging content, these recommendations are selected to support you at every stage of your business journey. Episode 211. 25th December 2023. In this episode of Frugelpreneur, we feature Richard Blank, the CEO of Costa Rica's call center, who shares his remarkable journey from graduating high school in Northeast Philadelphia to building a successful business in a foreign country. We'll delve into his frugal approach to entrepreneurship, including the importance of empathy, maintaining financial conservatism, and cultivating a supportive work culture. Tune in to learn valuable insights on starting a business from the ground up and the power of steady, humble growth. Key topics and bullets Primary Topic: Entrepreneurial Journey Richard's upbringing in Northeast Philadelphia Pursuing a major in Spanish communication at the University of Arizona Opportunity to move to Costa Rica and work at a call center Starting Costa Rica's call center in 2008 Growth and expansion of the call center over the years Primary Topic: Business Frugality and Growth Starting the business conservatively and being financially responsible Renting a turnkey station at a mixed call center before purchasing equipment for expansion Ramping up the company with secondhand furniture and computers for cost efficiency Using profits for bonuses, promotions, and maintaining a cash stockpile for stability Slow and steady growth approach for long-term success Primary Topic: Human Resource Investment and Management Focus on humility and building momentum in the early stages of the business Challenges with delegating too quickly and investing in individuals who may not be ready for promotion Preference for building talent from within rather than hiring hotshots Emphasizing the importance of empathy, mentorship, and coaching for agents Creating a supportive and comfortable work environment for employees Primary Topic: Personal and Professional Philosophy Finding joy in closing accounts and building on momentum Recognizing the need for self-awareness and self-analysis in business and personal development Embracing a vision quest and pursuing a passion while being financially responsible Reflection on the journey and embracing humility and stability in success Questions 1. Richard emphasizes the importance of empathy in building and growing a successful call center. How do you think empathy impacts customer service and business success? 2. Richard talks about the value of starting a business slowly and being conservative with money. Do you think this approach is more feasible for entrepreneurs in certain industries or stages of their careers? 3. Richard shares his experience of starting with rented equipment and furniture and then gradually scaling up to purchasing equipment for his call center. What are the pros and cons of this gradual approach to business expansion? 4. Richard mentions the importance of investing time and resources in developing talent from within the company rather than bringing in external talent. What are the potential benefits and challenges of this approach? 5. Richard discusses the significance of fostering a positive and supportive work environment for his employees. In what ways can a positive work culture impact employee performance and retention? 6. Richard shares his personal journey of moving from Northeast Philadelphia to Costa Rica to pursue his entrepreneurial venture. How can geographical relocations impact an entrepreneur's opportunities and challenges? 7. Richard highlights the value of being true to oneself and following one's own path in business and life. How important do you think it is for entrepreneurs to stay true to their values and passions while navigating the challenges of building a business? 8. Richard stresses the importance of being responsible with finances and maintaining stability in business operations. How can financial responsibility contribute to the long-term success of a business? 9. Richard discusses the importance of providing mentorship and support to employees in order to help them grow professionally. How can mentorship programs benefit both employees and the overall success of a business? 10. Richard reflects on his journey from modest beginnings to becoming the CEO of his own company. How can celebrating small victories and building on momentum contribute to an entrepreneur's long-term success and satisfaction in their work? https://youtu.be/3Kl4Ssdw3Ac https://youtube.com/shorts/8VXzr1KNcOs?feature=share https://youtube.com/shorts/PRUjLS0nV7E?feature=share Frugelpreneur Podcast, Sarah St John, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Meet Girish, a 22-year-old Youth Leadership Academy Ambassador from India, deeply committed to river conservation. As a first-generation learner, Girish founded YOGI (Youth Organization for Green India) to engage young people in climate action, and he has mobilized over 1,000 youth for river stewardship. His fight against illegal sand mining in the Girna River inspired him to work with renowned environmentalist Dr. Rajendra Singh, the "Waterman of India." 💧Through initiatives like the Pawana Nadi Samvad Yatra, Girish is empowering communities to advocate for sustainable solutions to water issues. Watch more of Girish’s journey in protecting our rivers and creating a greener future for all!

If you are planning to take your MLM business on the next level, look no further! At MLMTrees.com, innovation meets opportunity. Our next generation LetsCMS MLM Software is intuitive at its core and robust at its operations which means –it is very easy to use while also giving power to your distributors and taking your business to the next level. What You Get Using LetsCMS MLM Software? 1. Built For Your Business Specification Available at our software are fully tailored and adaptable to accommodate various MLM requirements like: • Binary Plan • Unilevel Plan • Matrix Plan • Board Plan • Generation Plan • Hybrid Plan Whatever the dictated business model is, LetsCMS MLM Software will adjust itself according to its needs perfectly seamless full customization and support brings for a perfect adaption. 2. Friendly User Interface The ease to use does not stop there, our software provides any and all users with a level of satisfaction and efficiency with an inbuilt intuitive dashboard, unhindered easy navigation and automatic real-time reporting. As such, both admins and distributors will be able to conduct their transactions without issues. 3. Safe and Grows with Your Business Focus on the growth of your business without the worry of data safety with our advanced security protocols combined with software built onto scalable architecture which will evolve as your business grows. 4. Robust Features Include: • E-Wallet Management: Monitor and manage transactions effortlessly. • Automated Payouts: Streamline commission distribution. • Genealogy Tree: Visualize your network in real-time. • E-Commerce Integration: Enhance sales with integrated online stores. • Multi-Language and Multi-Currency Support: Go global with ease. 5. Cost Effective Pricing We is dedicated to offering premium service at costs which are competitive in the industry, thereby, getting more value for every dollar spent. How LetsCMS MLM Software Changes Your Business? Greater Efficiency Routine tasks can now be automated, errors minimized, and business growth prioritized. Software as a Service (SaaS) takes care of everything from instituting new members into the system, to tracking their performance. Greater Productivity Distributors can now be empowered with tools that let them train, monitor their earnings and activies, and analyze their performance to increase profits. All of this can be done from one place. Greater Trust Accurate, real time reporting, coupled with a transparent compensation system, builds trust within the network. Take the First Step Today Abandon old systems that limit your possibilities. More than one thousand successful MLM businesses have already embarked on the LetsCMS MLM Software journey, why don’t you give it a try now. Visit www.MLMTrees.com and request a free demo to experience the software yourself.

The Who in Rio de Janeiro setembro de 2017. Full Concert. Set list 1- I Can't Explain 2- Substitute 3- Who Are You 4- The Kids Are Alright 5- I Can See For Miles 6- My Generation 7- Cry If You Want [Jam] 8- Behind Blue Eyes 9- Join Together 10- You Better You Bet 11- I'm One 12- 5.15 13- Love Reign O'er Me 14- Amazing Journey 15- Sparks 16- Pinball Wizard 17- See Me Feel Me 18- Baba O'Riley 19- Won't Get Fooled Again Line Up Roger Daltrey: Harmonica, Vocals, Guitar Pete Townshend: Vocals, Guitar Zak Starkey: Drums Simon Townshend: Backing Vocal, Guitar Jon Button: Bass Loren Gold: Backing Vocal, Keyboards Frank Simes: Backing Vocal, Keyboards John Corey: Keyboards

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0 Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc https://youtu.be/arR80qg2xLQ https://youtu.be/1wTHhcLB91o https://youtu.be/9jukOsmJNqs https://youtu.be/eTIOaO96u2I https://youtu.be/qC-9RR3SrB0

Multi-level marketing software is a great software that has revamped the success of the MLM business. We at Volochain are a software development company that can meet your needs when developing this particular software. Go through this video and get the best-in-class information or visit us. Url - https://volochainmlmsoftware.com/generation-mlm-plan.php

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE

この曲はBPMが216もあるJロックです。 これはDance Dance Revolution 3rdMIXで最速最難関を誇ったAFRONOVAより16速く、NEW Generation 夏の流星フェスタ2016解禁曲のTriple Counterと同等の速さです。 こんなにも汚らしく醜く卑しい最低最悪なJロックを、速すぎるテンポで演奏するだなんて言語道断です。 そういう事をやって良いのは、HARDCORE TECHNO、TRANCE、EDMの類です。 なので、この曲のBPMを216から112に下げました。

The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. Sales Episode #19 with Richard Blank Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. More people than ever are building cool stuff from the scratch online, building businesses that are solving problems, and they are making a lot of money in the process.On this podcast, your host - Mayowa Ajisafe sits down virtually with amazing six and seven-figure consultants, coaches, and founders of successful online businesses as they share not only stories of their entrepreneurial journey, the challenges they face while building their businesses, and their ideas, opportunities, tips and strategies they are taking advantage of to get ahead in business so the rest of us can do the same. In this episode of The Six Figure Entrepreneur Podcast, Mayowa Ajisafe, host of The Six Figure Entrepreneur Podcast, sits down virtually with Richard to share the stories of his amazing entrepreneurial journey. The Six Figure Entrepreneur Podcast is super excited to host Richard Blank. https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk Listen to episodes of The Six Figure Entrepreneur Podcast and learn the tips, strategies, and tactics entrepreneurs who have built businesses from scratch to 6, 7, and 8 are using to build and grow their businesses land more clients and make more money in the process. Discover Exclusive Insights, Tips and Strategies From Successful Entrepreneurs For Taking Your Business Beyond 6 and 7-Figures Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. Resources Mentioned in This Episode Richard’s Costa Rica Call Center The Book Cot founder, Mayowa Ajisafe, has been in the book publishing space and advising about book publishing since 2014. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique We’re a professional publishing agency that makes the process of writing and publishing a book an easy walk for busy entrepreneurs who know the power of a published book, want to write and publish one but are too busy having fun running their businesses. Since 2018, our proven system has helped hundreds of entrepreneurs, thought leaders, coaches, consultants, and experts become instant authority while leveraging their published books to get speaking gigs, invited to speak at conferences and guests on top podcasts. What do you need to write and publish your best business card – a book with your name? When you use our proven system, all you need is an idea, your expertise, and the end goal you want from having a published book. We handle the content, and production processes like writing, editing, proofreading, cover design, publishing, and distribution – you need to block off some hours of your time for a week to “speak” your book. Then we handle the rest of the process. And we don’t stop at that! We also give you a proven blueprint you can copy to use your book to get more visibility, get on podcasts as a guest to share your expertise, and get more leads and paying clients for your business. We focus on ensuring you have a direct path to ROI, which is the most important component. Plus, our entire book production system takes any heavy lifting of writing, preparing, and publishing a book off your plate. We have also made business networking and becoming a published author work together in one single way. How? For busy and successful entrepreneurs who might not be ready to take on a solo book project, we also have many multi-author book projects they can join as co-author for a fraction of the time and financial resources it will take to write and publish a solo book. We have created a system for like-minded experts, thought leaders, coaches, and consultants to share their stories and expertise in one book. The relationships you form through these multi-author book projects on their own are worth more than their weight in gold. You can become an instant authority in your field or niche while connecting with 10 to 20 amazing entrepreneurs like you with whom you share the same passion and getting exposure to the audience they have built for years. You can find details of our ongoing multi-book project you can join here. Are you considering having a book in your name for more visibility, credibility, and the instant authority you get from becoming a published author? Would you like to work with a book publishing agency that wants you to win? For the last 12 years, I have worked as a content and book publishing strategist and a digital lead generation consultant in publishing, B2C and B2B agencies, and marketing event spaces. My strengths include Strategic Content Marketing, thigh ticket Client Acquisition, Project Management, Podcasting, Collaboration-Based Client Acquisition, Business Development, Facebook and Google Display Ads Marketing, and Marketing Strategy. I've worked in agency, in-house, remote, hybrid, and in-house settings all these years. I excel at using my human-to-human conversations and content-based networking to create marketing solutions that produce results. I’ve led and worked with teams to create result-driven projects across various channels. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Mayowa Ajisafe, The Six Figure Entrepreneur Podcast ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #MayowaAjisafe #TheSixFigureEntrepreneurPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Sales Episode #19 with Richard Blank. The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk

The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. Sales Episode #19 with Richard Blank Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. More people than ever are building cool stuff from the scratch online, building businesses that are solving problems, and they are making a lot of money in the process.On this podcast, your host - Mayowa Ajisafe sits down virtually with amazing six and seven-figure consultants, coaches, and founders of successful online businesses as they share not only stories of their entrepreneurial journey, the challenges they face while building their businesses, and their ideas, opportunities, tips and strategies they are taking advantage of to get ahead in business so the rest of us can do the same. In this episode of The Six Figure Entrepreneur Podcast, Mayowa Ajisafe, host of The Six Figure Entrepreneur Podcast, sits down virtually with Richard to share the stories of his amazing entrepreneurial journey. The Six Figure Entrepreneur Podcast is super excited to host Richard Blank. https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk Listen to episodes of The Six Figure Entrepreneur Podcast and learn the tips, strategies, and tactics entrepreneurs who have built businesses from scratch to 6, 7, and 8 are using to build and grow their businesses land more clients and make more money in the process. Discover Exclusive Insights, Tips and Strategies From Successful Entrepreneurs For Taking Your Business Beyond 6 and 7-Figures Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. Resources Mentioned in This Episode Richard’s Costa Rica Call Center The Book Cot founder, Mayowa Ajisafe, has been in the book publishing space and advising about book publishing since 2014. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique We’re a professional publishing agency that makes the process of writing and publishing a book an easy walk for busy entrepreneurs who know the power of a published book, want to write and publish one but are too busy having fun running their businesses. Since 2018, our proven system has helped hundreds of entrepreneurs, thought leaders, coaches, consultants, and experts become instant authority while leveraging their published books to get speaking gigs, invited to speak at conferences and guests on top podcasts. What do you need to write and publish your best business card – a book with your name? When you use our proven system, all you need is an idea, your expertise, and the end goal you want from having a published book. We handle the content, and production processes like writing, editing, proofreading, cover design, publishing, and distribution – you need to block off some hours of your time for a week to “speak” your book. Then we handle the rest of the process. And we don’t stop at that! We also give you a proven blueprint you can copy to use your book to get more visibility, get on podcasts as a guest to share your expertise, and get more leads and paying clients for your business. We focus on ensuring you have a direct path to ROI, which is the most important component. Plus, our entire book production system takes any heavy lifting of writing, preparing, and publishing a book off your plate. We have also made business networking and becoming a published author work together in one single way. How? For busy and successful entrepreneurs who might not be ready to take on a solo book project, we also have many multi-author book projects they can join as co-author for a fraction of the time and financial resources it will take to write and publish a solo book. We have created a system for like-minded experts, thought leaders, coaches, and consultants to share their stories and expertise in one book. The relationships you form through these multi-author book projects on their own are worth more than their weight in gold. You can become an instant authority in your field or niche while connecting with 10 to 20 amazing entrepreneurs like you with whom you share the same passion and getting exposure to the audience they have built for years. You can find details of our ongoing multi-book project you can join here. Are you considering having a book in your name for more visibility, credibility, and the instant authority you get from becoming a published author? Would you like to work with a book publishing agency that wants you to win? For the last 12 years, I have worked as a content and book publishing strategist and a digital lead generation consultant in publishing, B2C and B2B agencies, and marketing event spaces. My strengths include Strategic Content Marketing, thigh ticket Client Acquisition, Project Management, Podcasting, Collaboration-Based Client Acquisition, Business Development, Facebook and Google Display Ads Marketing, and Marketing Strategy. I've worked in agency, in-house, remote, hybrid, and in-house settings all these years. I excel at using my human-to-human conversations and content-based networking to create marketing solutions that produce results. I’ve led and worked with teams to create result-driven projects across various channels. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Mayowa Ajisafe, The Six Figure Entrepreneur Podcast ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #MayowaAjisafe #TheSixFigureEntrepreneurPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Sales Episode #19 with Richard Blank. The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk

The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. Sales Episode #19 with Richard Blank Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. More people than ever are building cool stuff from the scratch online, building businesses that are solving problems, and they are making a lot of money in the process.On this podcast, your host - Mayowa Ajisafe sits down virtually with amazing six and seven-figure consultants, coaches, and founders of successful online businesses as they share not only stories of their entrepreneurial journey, the challenges they face while building their businesses, and their ideas, opportunities, tips and strategies they are taking advantage of to get ahead in business so the rest of us can do the same. In this episode of The Six Figure Entrepreneur Podcast, Mayowa Ajisafe, host of The Six Figure Entrepreneur Podcast, sits down virtually with Richard to share the stories of his amazing entrepreneurial journey. The Six Figure Entrepreneur Podcast is super excited to host Richard Blank. https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk Listen to episodes of The Six Figure Entrepreneur Podcast and learn the tips, strategies, and tactics entrepreneurs who have built businesses from scratch to 6, 7, and 8 are using to build and grow their businesses land more clients and make more money in the process. Discover Exclusive Insights, Tips and Strategies From Successful Entrepreneurs For Taking Your Business Beyond 6 and 7-Figures Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs. Resources Mentioned in This Episode Richard’s Costa Rica Call Center The Book Cot founder, Mayowa Ajisafe, has been in the book publishing space and advising about book publishing since 2014. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique We’re a professional publishing agency that makes the process of writing and publishing a book an easy walk for busy entrepreneurs who know the power of a published book, want to write and publish one but are too busy having fun running their businesses. Since 2018, our proven system has helped hundreds of entrepreneurs, thought leaders, coaches, consultants, and experts become instant authority while leveraging their published books to get speaking gigs, invited to speak at conferences and guests on top podcasts. What do you need to write and publish your best business card – a book with your name? When you use our proven system, all you need is an idea, your expertise, and the end goal you want from having a published book. We handle the content, and production processes like writing, editing, proofreading, cover design, publishing, and distribution – you need to block off some hours of your time for a week to “speak” your book. Then we handle the rest of the process. And we don’t stop at that! We also give you a proven blueprint you can copy to use your book to get more visibility, get on podcasts as a guest to share your expertise, and get more leads and paying clients for your business. We focus on ensuring you have a direct path to ROI, which is the most important component. Plus, our entire book production system takes any heavy lifting of writing, preparing, and publishing a book off your plate. We have also made business networking and becoming a published author work together in one single way. How? For busy and successful entrepreneurs who might not be ready to take on a solo book project, we also have many multi-author book projects they can join as co-author for a fraction of the time and financial resources it will take to write and publish a solo book. We have created a system for like-minded experts, thought leaders, coaches, and consultants to share their stories and expertise in one book. The relationships you form through these multi-author book projects on their own are worth more than their weight in gold. You can become an instant authority in your field or niche while connecting with 10 to 20 amazing entrepreneurs like you with whom you share the same passion and getting exposure to the audience they have built for years. You can find details of our ongoing multi-book project you can join here. Are you considering having a book in your name for more visibility, credibility, and the instant authority you get from becoming a published author? Would you like to work with a book publishing agency that wants you to win? For the last 12 years, I have worked as a content and book publishing strategist and a digital lead generation consultant in publishing, B2C and B2B agencies, and marketing event spaces. My strengths include Strategic Content Marketing, thigh ticket Client Acquisition, Project Management, Podcasting, Collaboration-Based Client Acquisition, Business Development, Facebook and Google Display Ads Marketing, and Marketing Strategy. I've worked in agency, in-house, remote, hybrid, and in-house settings all these years. I excel at using my human-to-human conversations and content-based networking to create marketing solutions that produce results. I’ve led and worked with teams to create result-driven projects across various channels. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Mayowa Ajisafe, The Six Figure Entrepreneur Podcast ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #MayowaAjisafe #TheSixFigureEntrepreneurPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Sales Episode #19 with Richard Blank. The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk

The Sales Factory Podcast. Episode #405: Sell More by Mastering the Art of Speech | Richard Blank DJ Carroll is known as Coach Carroll to the hundreds of thousands of people who’ve been a part of, his elite coaching services, utilized his free information to help their business, or had the opportunity to attend one of his engaging and dynamic shows. In his own life, he has embraced the role of entrepreneur, starting and growing strong businesses and then selling them—just to start on another exciting venture. He finds the energy, skills, and passion for growing businesses to be something that he is constantly eager to experience. There is always an opportunity nearby, for anyone willing to put in the focused work and effort—and that has always been a quality DJ has possessed. Because of this, he has a perspective that makes him a sought out expert who offers “real-world” information with an edgy twist. Richard Blank is the founder and operator of Costa Rica's Call Center - a state of the art Business Process Outsourcing (BPO) telemarketing company located in San Jose, Costa Rica. You better grab your notepad and pencil for this one because Richard dropped some absolute fire! We cover topics like, the art of speech, phonetics, micro-expression reading, conflict management and more! https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24 DJ Carroll CEO at Carroll Media Corp Building Data-Driven Sales and Marketing Technology AKA #CoachCarroll weaponizing the next generation of business leaders! It’s easy to waste years of your life searching for the secrets of entrepreneurship without much to show for it. Join DJ Carroll, also known as Coach Carroll, as he pulls back the curtain on topics like high-level sales, marketing, brand awareness, social media strategies and a lot more! Each episode contains powerful information to help you grow business, drive bigger dollar sales, and build a respected brand. DOING BIG DEALS. GROWING BIG PEOPLE. Millions in sales with big companies, hundreds of thousands of people trained. For over a decade Coach Carroll has been crafting strategies, tactics and tools that have helped business leaders big and small! Personally performing over 2,000 coaching sessions, helping close deals with some of the biggest companies in the world and studying under the greatest teaches of all time like; Jim Rohn, Les Brown, Tony Robbins, Eric Thomas, & Brendon Burchard and more! Coach Carroll is committed to weaponizing the next generation of business leaders & their teams! Early in his career, he realized that everyone does not have the same access to information or tools. It has since become his mission to level the playing field. Creating trainings programs, developing courses and writing books that he wishes would have been available to him. The 4 Pillars of SUCCESS #DreamMore One of the biggest mistakes most high performers make is never thinking big enough! I encourage you to first dream more! #BeMore Big dreams demand a big commitment to personal development. To achieve more - you must become more than your currently are. #DoMore The power of positive thought comes to life, through positive actions. It's time to charge up and become more efficient so you can do more than ever before! #GiveMore One of the most rewarding activities is helping your fellow man by giving back and helping causes that are close to your heart! LIVE EVENTS THAT DRIVE RESULTS Coach Carroll is a sales psychology and advertising strategy expert focused on helping others achieve their business goals. An author and speaker, Coach travels the country motivating, inspiring, and training the next generation of business leaders and their teams. One of the most sought-after generational keynote speakers. He combines his unexpected research discoveries, front line experiences, and trademark high energy with how-to actions that drive results. His presentations will inspire your organization to take action, so they can unlock their true potential. Coach Carroll’s unique, high-energy presentation style is ideal for in-person and virtual events. ARE YOU READY TO START? Coach Carroll is hardcore committed to rocketing your company into outpacing, outselling, and outperforming your competition. His coaching techniques and seminars uncover the secrets your team MUST learn and develop to obtain an imperative competitive edge. Coach Carroll’s O3 Method, trains you and your team implementable, measurable skills and tactics that secure the physiological advantages which win out every time. These are proven, successful, holistic approaches to your business & sales challenges plus, closable solutions that drive up revenues, maximize your income and build momentum, so there’s no stopping your company! Coach Carroll can create change at a blistering speed. A renowned international presenter, that has delivered his high energy message to thousands of professionals across the globe – it’s safe to say – Your search stops here! Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ The Sales Factory Podcast, Coach Carroll, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #TheSalesFactoryPodcast #CoachCarroll #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Sales Factory Podcast with DJ Coach Carroll. The Art of Speech by Richard Blank. Episode #405 https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24

The Sales Factory Podcast. Episode #405: Sell More by Mastering the Art of Speech | Richard Blank DJ Carroll is known as Coach Carroll to the hundreds of thousands of people who’ve been a part of, his elite coaching services, utilized his free information to help their business, or had the opportunity to attend one of his engaging and dynamic shows. In his own life, he has embraced the role of entrepreneur, starting and growing strong businesses and then selling them—just to start on another exciting venture. He finds the energy, skills, and passion for growing businesses to be something that he is constantly eager to experience. There is always an opportunity nearby, for anyone willing to put in the focused work and effort—and that has always been a quality DJ has possessed. Because of this, he has a perspective that makes him a sought out expert who offers “real-world” information with an edgy twist. Richard Blank is the founder and operator of Costa Rica's Call Center - a state of the art Business Process Outsourcing (BPO) telemarketing company located in San Jose, Costa Rica. You better grab your notepad and pencil for this one because Richard dropped some absolute fire! We cover topics like, the art of speech, phonetics, micro-expression reading, conflict management and more! https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24 DJ Carroll CEO at Carroll Media Corp Building Data-Driven Sales and Marketing Technology AKA #CoachCarroll weaponizing the next generation of business leaders! It’s easy to waste years of your life searching for the secrets of entrepreneurship without much to show for it. Join DJ Carroll, also known as Coach Carroll, as he pulls back the curtain on topics like high-level sales, marketing, brand awareness, social media strategies and a lot more! Each episode contains powerful information to help you grow business, drive bigger dollar sales, and build a respected brand. DOING BIG DEALS. GROWING BIG PEOPLE. Millions in sales with big companies, hundreds of thousands of people trained. For over a decade Coach Carroll has been crafting strategies, tactics and tools that have helped business leaders big and small! Personally performing over 2,000 coaching sessions, helping close deals with some of the biggest companies in the world and studying under the greatest teaches of all time like; Jim Rohn, Les Brown, Tony Robbins, Eric Thomas, & Brendon Burchard and more! Coach Carroll is committed to weaponizing the next generation of business leaders & their teams! Early in his career, he realized that everyone does not have the same access to information or tools. It has since become his mission to level the playing field. Creating trainings programs, developing courses and writing books that he wishes would have been available to him. The 4 Pillars of SUCCESS #DreamMore One of the biggest mistakes most high performers make is never thinking big enough! I encourage you to first dream more! #BeMore Big dreams demand a big commitment to personal development. To achieve more - you must become more than your currently are. #DoMore The power of positive thought comes to life, through positive actions. It's time to charge up and become more efficient so you can do more than ever before! #GiveMore One of the most rewarding activities is helping your fellow man by giving back and helping causes that are close to your heart! LIVE EVENTS THAT DRIVE RESULTS Coach Carroll is a sales psychology and advertising strategy expert focused on helping others achieve their business goals. An author and speaker, Coach travels the country motivating, inspiring, and training the next generation of business leaders and their teams. One of the most sought-after generational keynote speakers. He combines his unexpected research discoveries, front line experiences, and trademark high energy with how-to actions that drive results. His presentations will inspire your organization to take action, so they can unlock their true potential. Coach Carroll’s unique, high-energy presentation style is ideal for in-person and virtual events. ARE YOU READY TO START? Coach Carroll is hardcore committed to rocketing your company into outpacing, outselling, and outperforming your competition. His coaching techniques and seminars uncover the secrets your team MUST learn and develop to obtain an imperative competitive edge. Coach Carroll’s O3 Method, trains you and your team implementable, measurable skills and tactics that secure the physiological advantages which win out every time. These are proven, successful, holistic approaches to your business & sales challenges plus, closable solutions that drive up revenues, maximize your income and build momentum, so there’s no stopping your company! Coach Carroll can create change at a blistering speed. A renowned international presenter, that has delivered his high energy message to thousands of professionals across the globe – it’s safe to say – Your search stops here! Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ The Sales Factory Podcast, Coach Carroll, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #TheSalesFactoryPodcast #CoachCarroll #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Sales Factory Podcast with DJ Coach Carroll. The Art of Speech by Richard Blank. Episode #405 https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24

The Sales Factory Podcast. Episode #405: Sell More by Mastering the Art of Speech | Richard Blank DJ Carroll is known as Coach Carroll to the hundreds of thousands of people who’ve been a part of, his elite coaching services, utilized his free information to help their business, or had the opportunity to attend one of his engaging and dynamic shows. In his own life, he has embraced the role of entrepreneur, starting and growing strong businesses and then selling them—just to start on another exciting venture. He finds the energy, skills, and passion for growing businesses to be something that he is constantly eager to experience. There is always an opportunity nearby, for anyone willing to put in the focused work and effort—and that has always been a quality DJ has possessed. Because of this, he has a perspective that makes him a sought out expert who offers “real-world” information with an edgy twist. Richard Blank is the founder and operator of Costa Rica's Call Center - a state of the art Business Process Outsourcing (BPO) telemarketing company located in San Jose, Costa Rica. You better grab your notepad and pencil for this one because Richard dropped some absolute fire! We cover topics like, the art of speech, phonetics, micro-expression reading, conflict management and more! https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24 DJ Carroll CEO at Carroll Media Corp Building Data-Driven Sales and Marketing Technology AKA #CoachCarroll weaponizing the next generation of business leaders! It’s easy to waste years of your life searching for the secrets of entrepreneurship without much to show for it. Join DJ Carroll, also known as Coach Carroll, as he pulls back the curtain on topics like high-level sales, marketing, brand awareness, social media strategies and a lot more! Each episode contains powerful information to help you grow business, drive bigger dollar sales, and build a respected brand. DOING BIG DEALS. GROWING BIG PEOPLE. Millions in sales with big companies, hundreds of thousands of people trained. For over a decade Coach Carroll has been crafting strategies, tactics and tools that have helped business leaders big and small! Personally performing over 2,000 coaching sessions, helping close deals with some of the biggest companies in the world and studying under the greatest teaches of all time like; Jim Rohn, Les Brown, Tony Robbins, Eric Thomas, & Brendon Burchard and more! Coach Carroll is committed to weaponizing the next generation of business leaders & their teams! Early in his career, he realized that everyone does not have the same access to information or tools. It has since become his mission to level the playing field. Creating trainings programs, developing courses and writing books that he wishes would have been available to him. The 4 Pillars of SUCCESS #DreamMore One of the biggest mistakes most high performers make is never thinking big enough! I encourage you to first dream more! #BeMore Big dreams demand a big commitment to personal development. To achieve more - you must become more than your currently are. #DoMore The power of positive thought comes to life, through positive actions. It's time to charge up and become more efficient so you can do more than ever before! #GiveMore One of the most rewarding activities is helping your fellow man by giving back and helping causes that are close to your heart! LIVE EVENTS THAT DRIVE RESULTS Coach Carroll is a sales psychology and advertising strategy expert focused on helping others achieve their business goals. An author and speaker, Coach travels the country motivating, inspiring, and training the next generation of business leaders and their teams. One of the most sought-after generational keynote speakers. He combines his unexpected research discoveries, front line experiences, and trademark high energy with how-to actions that drive results. His presentations will inspire your organization to take action, so they can unlock their true potential. Coach Carroll’s unique, high-energy presentation style is ideal for in-person and virtual events. ARE YOU READY TO START? Coach Carroll is hardcore committed to rocketing your company into outpacing, outselling, and outperforming your competition. His coaching techniques and seminars uncover the secrets your team MUST learn and develop to obtain an imperative competitive edge. Coach Carroll’s O3 Method, trains you and your team implementable, measurable skills and tactics that secure the physiological advantages which win out every time. These are proven, successful, holistic approaches to your business & sales challenges plus, closable solutions that drive up revenues, maximize your income and build momentum, so there’s no stopping your company! Coach Carroll can create change at a blistering speed. A renowned international presenter, that has delivered his high energy message to thousands of professionals across the globe – it’s safe to say – Your search stops here! Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ The Sales Factory Podcast, Coach Carroll, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #TheSalesFactoryPodcast #CoachCarroll #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Sales Factory Podcast with DJ Coach Carroll. The Art of Speech by Richard Blank. Episode #405 https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24

The Sales Factory Podcast. Episode #405: Sell More by Mastering the Art of Speech | Richard Blank DJ Carroll is known as Coach Carroll to the hundreds of thousands of people who’ve been a part of, his elite coaching services, utilized his free information to help their business, or had the opportunity to attend one of his engaging and dynamic shows. In his own life, he has embraced the role of entrepreneur, starting and growing strong businesses and then selling them—just to start on another exciting venture. He finds the energy, skills, and passion for growing businesses to be something that he is constantly eager to experience. There is always an opportunity nearby, for anyone willing to put in the focused work and effort—and that has always been a quality DJ has possessed. Because of this, he has a perspective that makes him a sought out expert who offers “real-world” information with an edgy twist. Richard Blank is the founder and operator of Costa Rica's Call Center - a state of the art Business Process Outsourcing (BPO) telemarketing company located in San Jose, Costa Rica. You better grab your notepad and pencil for this one because Richard dropped some absolute fire! We cover topics like, the art of speech, phonetics, micro-expression reading, conflict management and more! https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24 DJ Carroll CEO at Carroll Media Corp Building Data-Driven Sales and Marketing Technology AKA #CoachCarroll weaponizing the next generation of business leaders! It’s easy to waste years of your life searching for the secrets of entrepreneurship without much to show for it. Join DJ Carroll, also known as Coach Carroll, as he pulls back the curtain on topics like high-level sales, marketing, brand awareness, social media strategies and a lot more! Each episode contains powerful information to help you grow business, drive bigger dollar sales, and build a respected brand. DOING BIG DEALS. GROWING BIG PEOPLE. Millions in sales with big companies, hundreds of thousands of people trained. For over a decade Coach Carroll has been crafting strategies, tactics and tools that have helped business leaders big and small! Personally performing over 2,000 coaching sessions, helping close deals with some of the biggest companies in the world and studying under the greatest teaches of all time like; Jim Rohn, Les Brown, Tony Robbins, Eric Thomas, & Brendon Burchard and more! Coach Carroll is committed to weaponizing the next generation of business leaders & their teams! Early in his career, he realized that everyone does not have the same access to information or tools. It has since become his mission to level the playing field. Creating trainings programs, developing courses and writing books that he wishes would have been available to him. The 4 Pillars of SUCCESS #DreamMore One of the biggest mistakes most high performers make is never thinking big enough! I encourage you to first dream more! #BeMore Big dreams demand a big commitment to personal development. To achieve more - you must become more than your currently are. #DoMore The power of positive thought comes to life, through positive actions. It's time to charge up and become more efficient so you can do more than ever before! #GiveMore One of the most rewarding activities is helping your fellow man by giving back and helping causes that are close to your heart! LIVE EVENTS THAT DRIVE RESULTS Coach Carroll is a sales psychology and advertising strategy expert focused on helping others achieve their business goals. An author and speaker, Coach travels the country motivating, inspiring, and training the next generation of business leaders and their teams. One of the most sought-after generational keynote speakers. He combines his unexpected research discoveries, front line experiences, and trademark high energy with how-to actions that drive results. His presentations will inspire your organization to take action, so they can unlock their true potential. Coach Carroll’s unique, high-energy presentation style is ideal for in-person and virtual events. ARE YOU READY TO START? Coach Carroll is hardcore committed to rocketing your company into outpacing, outselling, and outperforming your competition. His coaching techniques and seminars uncover the secrets your team MUST learn and develop to obtain an imperative competitive edge. Coach Carroll’s O3 Method, trains you and your team implementable, measurable skills and tactics that secure the physiological advantages which win out every time. These are proven, successful, holistic approaches to your business & sales challenges plus, closable solutions that drive up revenues, maximize your income and build momentum, so there’s no stopping your company! Coach Carroll can create change at a blistering speed. A renowned international presenter, that has delivered his high energy message to thousands of professionals across the globe – it’s safe to say – Your search stops here! Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ The Sales Factory Podcast, Coach Carroll, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #TheSalesFactoryPodcast #CoachCarroll #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Sales Factory Podcast with DJ Coach Carroll. The Art of Speech by Richard Blank. Episode #405 https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N https://youtu.be/VU0_UAADc24

Day 2 Highlights from 2nd edition of Plan India's Children's Creativity Festival! Igniting Young Minds Our young participants dove headfirst into creativity, and dancing their hearts out while also exploring the wonders of the Science Museum. The Aashayein Children's Creativity Festival offers a national platform for children to unleash their imaginations and express their unique visions. Your support empowers us to enhance their holistic learning journey, fostering a #ViksitBharat where the next generation thrives. Join us in nurturing the future of India.

Luxury Sectional Sofa Set As you walk into the grand living room of your newly renovated mansion, your eyes are immediately drawn to the centerpiece of the space - a luxurious sectional sofa set. The sleek and sophisticated design of the sofa exudes an air of elegance and sophistication that is unmatched. But have you ever wondered about the story behind this luxurious piece of furniture? Where did it come from? How was it crafted with such precision and care? Well, the story of this luxury sectional sofa set begins in a small workshop tucked away in the countryside. Here, a team of skilled craftsmen and artisans work tirelessly to create the perfect balance of style, comfort, and durability. Each piece of the sofa set is carefully crafted by hand, using only the finest materials and techniques passed down from generation to generation. The journey of the sofa set doesn't end there, however. It is then transported to a state-of-the-art facility where it undergoes rigorous quality control checks before being shipped to its final destination - your home. But what sets this luxury sectional sofa set apart from the rest? It's the attention to detail and customization options that make it truly unique. From the choice of fabric to the design of the legs, every aspect of the sofa set can be tailored to fit your personal style and taste. So the next time you curl up on your luxury sectional sofa set, take a moment to appreciate the story behind this masterpiece of furniture design. It's not just a sofa - it's a work of art crafted with passion and dedication to perfection. Please like, share, subscribe and visit our website. Thanks For Watching. www.oceanblueways.com/shop

UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show. The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4 Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4 Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4 GRAHAM ARROWSMITH Graham Arrowsmith, Co-host, The Next 100 Days Podcast What makes Graham the ideal choice to bring inspiration and success to your business? Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey. Here’s what we found: He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do. He’s Futuristic. He creates detailed and vivid images of what the future promises. He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data. He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans. He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events. Inspiring Business Happiness? For you? It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries. KEVIN APPLEBY Kevin Appleby Kevin is the finance and business planning guy. His strengths are very different to Graham, meaning as a team, together they cover a lot of bases Here’s what we found when he took strengths finder 2.0: He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams. He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter. He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities. He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way. He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward Making Business Happiness a reality? For you? Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show. https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu

UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show. The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4 Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4 Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4 GRAHAM ARROWSMITH Graham Arrowsmith, Co-host, The Next 100 Days Podcast What makes Graham the ideal choice to bring inspiration and success to your business? Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey. Here’s what we found: He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do. He’s Futuristic. He creates detailed and vivid images of what the future promises. He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data. He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans. He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events. Inspiring Business Happiness? For you? It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries. KEVIN APPLEBY Kevin Appleby Kevin is the finance and business planning guy. His strengths are very different to Graham, meaning as a team, together they cover a lot of bases Here’s what we found when he took strengths finder 2.0: He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams. He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter. He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities. He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way. He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward Making Business Happiness a reality? For you? Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show. https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu

UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show. The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4 Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4 Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4 GRAHAM ARROWSMITH Graham Arrowsmith, Co-host, The Next 100 Days Podcast What makes Graham the ideal choice to bring inspiration and success to your business? Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey. Here’s what we found: He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do. He’s Futuristic. He creates detailed and vivid images of what the future promises. He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data. He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans. He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events. Inspiring Business Happiness? For you? It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries. KEVIN APPLEBY Kevin Appleby Kevin is the finance and business planning guy. His strengths are very different to Graham, meaning as a team, together they cover a lot of bases Here’s what we found when he took strengths finder 2.0: He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams. He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter. He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities. He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way. He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward Making Business Happiness a reality? For you? Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show. https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu

UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show. The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4 Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4 Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4 GRAHAM ARROWSMITH Graham Arrowsmith, Co-host, The Next 100 Days Podcast What makes Graham the ideal choice to bring inspiration and success to your business? Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey. Here’s what we found: He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do. He’s Futuristic. He creates detailed and vivid images of what the future promises. He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data. He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans. He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events. Inspiring Business Happiness? For you? It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries. KEVIN APPLEBY Kevin Appleby Kevin is the finance and business planning guy. His strengths are very different to Graham, meaning as a team, together they cover a lot of bases Here’s what we found when he took strengths finder 2.0: He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams. He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter. He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities. He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way. He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward Making Business Happiness a reality? For you? Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show. https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu

UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show. The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4 Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4 Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4 GRAHAM ARROWSMITH Graham Arrowsmith, Co-host, The Next 100 Days Podcast What makes Graham the ideal choice to bring inspiration and success to your business? Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey. Here’s what we found: He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do. He’s Futuristic. He creates detailed and vivid images of what the future promises. He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data. He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans. He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events. Inspiring Business Happiness? For you? It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries. KEVIN APPLEBY Kevin Appleby Kevin is the finance and business planning guy. His strengths are very different to Graham, meaning as a team, together they cover a lot of bases Here’s what we found when he took strengths finder 2.0: He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams. He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter. He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities. He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way. He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward Making Business Happiness a reality? For you? Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show. https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu

UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show. The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4 Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4 Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4 GRAHAM ARROWSMITH Graham Arrowsmith, Co-host, The Next 100 Days Podcast What makes Graham the ideal choice to bring inspiration and success to your business? Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey. Here’s what we found: He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do. He’s Futuristic. He creates detailed and vivid images of what the future promises. He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data. He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans. He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events. Inspiring Business Happiness? For you? It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries. KEVIN APPLEBY Kevin Appleby Kevin is the finance and business planning guy. His strengths are very different to Graham, meaning as a team, together they cover a lot of bases Here’s what we found when he took strengths finder 2.0: He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams. He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter. He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities. He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way. He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward Making Business Happiness a reality? For you? Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show. https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu