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Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008. If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!! Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity. Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!: I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive. You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo Do You Still Feel Self-Worth? So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself. From Doubt to a Booked-Out Podcast Future I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer. Richard Blank’s Leap: From Gilligan’s Island to CEO Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way. The Pitfalls of Online Grant Offers But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere. https://youtu.be/bsVpvtGnjjc https://youtu.be/MivMP2rWagw https://youtu.be/9VXe006A85A https://youtu.be/iIvMLKm9qaY https://youtu.be/63cNi-hnHnY https://youtu.be/e-kATuiS60s Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008. If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!! Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity. Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!: I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive. You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo Do You Still Feel Self-Worth? So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself. From Doubt to a Booked-Out Podcast Future I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer. Richard Blank’s Leap: From Gilligan’s Island to CEO Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way. The Pitfalls of Online Grant Offers But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere. https://youtu.be/bsVpvtGnjjc https://youtu.be/MivMP2rWagw https://youtu.be/9VXe006A85A https://youtu.be/iIvMLKm9qaY https://youtu.be/63cNi-hnHnY https://youtu.be/e-kATuiS60s Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Life with Joey Calvo Podcast. A Philadelphia type of interview with a proud native Richard Blank Welcome to "Life with Joey Calvo" These podcasts will cover the spectrum of life from Entertainment to Health to Politics, etc. Each purchase of these podcasts will be used to travel and do celebrity interviews face to face and have fun doing it Welcome to the Life with Joey Calvo Podcast YouTube live stream!!! Today, I am chatting with Richard Blank, a former Philadelphian who started a company from scratch in Costa Rica and has been CEO for Costa Rica's Call Center since 2008. If you love smooth jazz like I do, you really have to check out Eric Essix. He has a new CD out as well as a photo gallery exhibit!!!! Check out Model & Actress Carol Alt. She has awesome health & beauty tips as well as healthy recipes that look so good!!!! Go to www.carolalt.com If you love Wonder Woman, you really have to check out American Fox & DFW Wonder Woman. They are truly beautiful, truly sexy and would be the best friend to turn to with their wisdom, their kindness & their generosity. Follow American Fox, who is not only a real superheroine, but is also this podcast's #1 Fan & #1 supporter!!!!: I’m excited to share a project that’s close to my heart, and I need your support! I’m working on launching a transportation service that will make trips to the casinos more convenient and enjoyable for everyone over 21 in our area. With your help, we can make this dream a reality and provide a fun and safe way to enjoy the excitement of casino gaming.If you believe in supporting local businesses and helping our community thrive. You can be a member of the "Life with Joey Calvo" Podcast by going to https://ko-fi.com/joeycalvo Do You Still Feel Self-Worth? So let me ask you a crazy philosophical question. Right now you're out of work and it seems like you can't afford 50 bucks to go to a barbecue, but do you still feel self-worth? Do you still feel good about yourself where you have value? You should, because you're being tested right now. You're going to see really your essence and how strong Joey can be during chaos. Do you have character, my brother? Joey, can you get through this? And I guess maybe to wrap up this podcast, because I do have a meeting to jump in, I do not want you to be hard on yourself. From Doubt to a Booked-Out Podcast Future I was about to give up on this podcast last month. Literally. Last month, by the end of last month, Richard wouldn't have been on if the podcast wasn't on podcastguest.com. I will literally say that. I came across, like I said, when that email went out with the newsletter, and I had, no lie, 100 people listed. Three of them are publicists. One of those three has so many and he does authors. Richard, this podcast is booked literally Monday, Tuesdays and Thursdays until March of 2026. That's how crazy this is. This is the mega blitz I was talking about. So when Richard got to me, I was like, you know, like, Thank God he got in before the Mega Blitz really happened. Yeah, first I made the cut, which is good. You didn't accept everybody, Joey. Come on. I was doing everything possible, too. Oh, that's very kind of you. I turned around. Yes. I went above and beyond. So I started to open up Fridays during the summer. And when I opened up Fridays during the summer, that got booked. So I'm booked straight until... in reference to summer. Richard Blank’s Leap: From Gilligan’s Island to CEO Hi, Joey. I'm a long shot from northeast Philly. You know, when you used to stay home from school and watch Gilligan's Island, well, I wanted to live that. Especially with Marianne Ginger. And lovey. So yeah, when I had this one in a million opportunity, I was 27 years old. And I was given a chance to come to Costa Rica for just a couple months and work at my friend center. I decided to stay, learn it from the inside out. And then 18 years ago, I threw my hat in the ring and started the company. And here we are today. But it was built on momentum. I was a Spanish major in college. And my favorite class at the Proud Abington High School was Spanish as well. So when you do that dedicated practice, Joey... You go above and beyond what the classroom friends and teachers expect of you. Don't be surprised if you can't go the distance and win. And so I think I was doing it the right way. The Pitfalls of Online Grant Offers But here's the thing. When you see those advertised on Facebook and Instagram about grants, you've got to be very, very careful. Because if they give you a code or whatever, that code is their referral code. Well, what happened was I got a $10,000 grant. They took a thousand off the top to give it to the person that referred me. So when I went to go attempt to use the money, you had to have $10,000 to take out. So they're like, oh, reach out to the person that sent you the code. And I did, and they turned around like, Oh, well, because I was in the negative, they put the money, it was under what I would need to help you with. I knew where this was going. So I actually have $9,000 sitting there, but I can't touch it because I still need like $1,000. And then they charge you $20 to take it out. on top of that. So I was like, I ain't going anywhere. https://youtu.be/bsVpvtGnjjc https://youtu.be/MivMP2rWagw https://youtu.be/9VXe006A85A https://youtu.be/iIvMLKm9qaY https://youtu.be/63cNi-hnHnY https://youtu.be/e-kATuiS60s Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Life with Joey Calvo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifewithJoeyCalvo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Beyond Business Podcast. Katherine Martin-Fisher interview with Richard Blank on Communication. Welcome to the Beyond Business Podcast, where we delve into the fascinating world of entrepreneurship and explore the secrets to building a thriving business while maintaining a fulfilling and balanced life. Hosted by Katherine Martin-Fisher, this podcast brings together successful entrepreneurs who share their personal journeys, challenges, and invaluable insights on achieving success in both business and life. Each episode features in-depth conversations with inspiring entrepreneurs from various industries, offering a unique blend of practical advice, personal anecdotes, and actionable strategies for growth. Discover the tactics and mindset shifts that have enabled these business leaders to create companies worth having while balancing the life they truly enjoy. Katherine Martin-Fisher hosts a podcast called "The Beyond Business Podcast," where she interviews entrepreneurs about their journeys and insights on building successful businesses while maintaining a balanced life. The podcast explores the challenges and strategies of entrepreneurship, offering practical advice and inspiring stories from various industries. Join Katherine Martín-Fisher as she chats with Richard Blank about his journey from Philadelphia to Costa Rica and the role of cultural language in business. Richard highlights common customer communication pitfalls, offers persuasion insights, and reflects on mentors and techniques that shaped his career. Explore international business expansion challenges, the value of a strong local team, and building ideal relationships. Richard shares advice for his younger self, lessons from mistakes, and his cultural favorites and inspirations. The episode wraps up with thoughts on authentic conversations and how to connect with Richard. (0:00) Introduction by Katherine Martín-Fisher and Guest Richard Blank (1:23) Richard's Journey from Philadelphia to Costa Rica and Embracing Cultural Language (6:29) Biggest Mistakes in Customer Communication and Keys to Persuasion (15:19) Richard's Mentors and Communication Techniques (18:53) Challenges and Rewards of International Business Expansion (21:29) Building a Strong Local Team and Ideal Business Relationships (24:18) Reflecting on Advice to Younger Self and Learning from Mistakes (29:07) Richard's Cultural Favorites and Personal Achievements (34:26) Inspirational Literature and Personal Interests (39:24) Authentic Conversations and Contacting Richard Blank Advice: Don’t Be Hard on Yourself It's got to be just a color that could just expand and make you feel good, like a warm blanket. What would that be if that was an advice you were giving yourself? And this is for the entire life, Catherine. It's just not to be hard on yourself. How could you? Imagine the decisions you made at 12 years old compared to 52. I got 40 years to learn that. I can't be hard on myself at that time. I had no idea. Customer Service: Quality Over Quantity You brought up a very important metric there, Catherine. You were talking about talk time and conversion ratios compared to the amount of calls. I could care less if you make 5,000 calls. Make me five calls as long as you're hitting it out of the park and it's a conversion. And I'm sure through the quality control department when they were studying your KPIs, you got the highest marks, not on the top 20 that you had to ask them, but the soft skills. Saying their name, repeating the information, military alphabet, landing that plane. And so that's what makes customer support incredible when you have that sort of relationship. Yes. So true. So true. Tell me, can you give us an example of the breakdown of what makes a phone conversion, a conversation truly, I meant a conversation, conversation truly persuasive? OK, time is number one, because if they hang up on you, you don't even get a chance to pitch them. So in my mind, it's like it's like anchoring. It's climbing that rock. It's buying time, having breath so you can continue distance because persuasion sometimes is making your point. Learning Rhetoric From Unlikely Mentors Of course. That's why you have the best podcast. That's a wonderful question. All right. Let me answer the first part for you. Mentors. So many. But if I have to give your audience some homework, and I'm not giving boring homework, I'm giving fun homework, I want you to watch three different things. The first thing is The A-Team. Remember that show back in the 80s? Yes. That's right. Besides Mr. T, who was the best, there was also a character called Templeton Peck. He was the face man played by the amazing actor Dirk Benedict. Study his rhetoric and skills. Now, a second actor was Pierce Brosnan as Remington Steele. Oh, what show that was with Stephanie Zimbalist. So study that rhetoric. And then the best mentor that I ever had was a gentleman by the name of Basil Rathbones. Back in the 30s and 40s, he did Sherlock Holmes with Nigel Bruce. Now, listen, Catherine, if I spoke like him, you'd be like, what's wrong with you? I don't speak Queen's English. But I tell you what, that was the sharpest knife in the sharpest tongue. And I would look up some vocabulary words and rewind the VCR. And I was like, this is incredible. I gravitated towards that advanced speech. And I realized there are people out there much more polished and clever than I am. So there's nothing wrong with borrowing a color. I mean, I didn't invent it, but I can use it through my medium. And so I was taking a lot of the things that I believed were effective and just using it. Yes, those are my mentors. Pinball Nostalgia and Arcade Adventures are you kidding come on okay listen you need to calm down now i know it's not polite to ask a lady her age but we are from the beautiful generation x and when we and when we grew up we grew up where arcades were cool That's where the games were, and $5 needed to last you a whole weekend. And I can play Asteroids for 45 minutes. Pinball machine, that 50 cents used to go away in a minute. I couldn't afford it. It was too beautiful. It was too expensive. What happened? I moved to Costa Rica, and arcades are going out of business. I have a call center with tons of space, and I was doing well. And... People are giving them away. So me, you know, Billy, Tommy, and Joey, we jump in a truck with a couple hundred bucks, drive the Perez Zelidone. I'm bringing back three pinball machines and a jukebox. And so these people are giving it away. https://youtu.be/_JueeUCgQ8c https://youtube.com/shorts/BN6GJyJgujU https://youtube.com/shorts/1xzBcKmnW0E https://youtube.com/shorts/AqaTTmTgaxk https://youtube.com/shorts/yFRURGhuz3w https://youtube.com/shorts/e4jg8M6n2js https://youtube.com/shorts/KARDYbLii_E https://youtu.be/aUDIh7yxp2k https://youtu.be/wdmv7-J_nCU https://youtu.be/ir7zL4rK9lM https://youtu.be/l3oKpavQ4JQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Beyond Business Podcast, Katherine Martin-Fisher, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard Blank, a seasoned entrepreneur, shares a perspective that's not just about starting a business—it's about mastering the art of cross-cultural communication. The usual advice? Know the laws, get a local attorney, maybe an accountant. But Richard takes it further, suggesting that you need to surround yourself with a team in it for the long game. This isn't your typical checklist; it's about building a network that can save you money and offer invaluable advice. Too many entrepreneurs rush into international ventures unprepared, thinking they can navigate these waters solo. But Richard argues for patience and strategy—taking the time to find allies who understand the local landscape can make or break your venture. And it's not just about business success; it's about the cultural exchange, the spice you add to their stew and vice versa, leading to a fusion of ideas that can propel your business to new heights. It's a wake-up call for anyone thinking they can do it all alone in a foreign market. Are you ready to accept that challenge and see what a different world can teach you about your own? We sat down with Richard Blank to uncover his unique approach to navigating international business success – and it's not what you'd expect. Richard didn't rely solely on classroom learning to master Spanish. Instead, he immersed himself in the language through movies, books, and conversations. This wasn't just about learning a language; it was about embracing a culture. It's a lesson in going beyond the conventional to achieve clarity and reduce stress in cross-cultural communication. Richard's experience shows that preparation and passion can turn daunting challenges into manageable tasks. His story challenges the typical narrative that stress is an inevitable part of cross-cultural business. Maybe, just maybe, the key to reducing stress lies in embracing the unfamiliar and letting passion guide your path. How do you approach cross-cultural communication in your business? Ever considered that your business mentors might just be found in the unlikeliest of places? Richard Blank, on the latest episode of The Beyond Business Podcast, takes us on a nostalgic journey to uncover some unconventional mentors: TV characters from the '80s! From the suave Templeton Peck of The A-Team to the debonair Remington Steele, and even the astute Basil Rathbone's Sherlock Holmes, Richard suggests that the art of communication and business acumen can be learned from these fictional icons. It's not just about the entertainment; it's about studying their rhetoric, their style, and their confidence. This isn't your typical business advice, but maybe it should be. Because sometimes, the best lessons come wrapped in the nostalgia of a VCR tape. So, are you ready to hit rewind and learn from the past? Listen to the full episode and discover how '80s TV can shape your business mindset. We live in a world where business isn't confined by borders, yet many entrepreneurs still hesitate to take the leap. Richard Blank argues that stepping outside your comfort zone and into international waters can be the most rewarding journey you'll ever embark on. He's got a point. When you expand your business beyond your home country, it’s not just about the legalities or the logistics. It's about immersing yourself in a new culture, learning from it, and allowing it to shape your business in ways you never imagined. Richard stresses the importance of surrounding yourself with local experts—attorneys, accountants, HR specialists—who can guide you and help you make informed decisions. But here’s the kicker: being a foreigner in a new land can sharpen your instincts. It’s like adding a new spice to your business stew, enhancing the flavor and creating a unique blend of ideas. It’s not just about bringing your business to a new place, but about blending two worlds to create something extraordinary. Richard challenges entrepreneurs to embrace this cultural exchange and use it as a tool for innovation and growth. It’s about seeing your business through a different lens and letting that perspective drive you to new heights. Are you ready to add a new spice to your business stew and explore the world beyond your borders? We sat down with Richard Blank to explore the often-overlooked art of cross-cultural communication in business. You might think you're a great communicator, but are you really listening? Richard believes that businesses often miss the mark by pushing ideas without understanding if it's what the customer truly wants. He advises against compromising ethics or peace of mind for a client that doesn't align with your values. It's a bold stance, but isn't it time we consider it? Hollywood might glamorize call centers with movies like 'The Wolf of Wall Street', but Richard insists there's a world of difference between aggressive sales tactics and genuine relationship-building. Authenticity in communication is like a painting with visible brushstrokes, not a polished print. Richard's approach? Engage in the moment, love the now, and focus on building relationships through the art of conversation. It's about the magic that happens when you connect on a human level, not just closing a deal. Is it time to rethink our strategies and stop forcing squares into circles? Listen to the full episode to discover how to transform your business communication strategy. Richard Blank dropped some serious wisdom on the latest episode of The Beyond Business Podcast, and it's making me rethink how I approach my own life decisions. He talks about the importance of not being too hard on yourself for choices you made when you were younger. After all, how can you compare the decisions made at 12 to those at 52? Richard's journey is anything but ordinary. At 26, he faced a crossroads: stay in the U.S. or move to Costa Rica. He chose the road less traveled, and it wasn't just about chasing a dream—it was about mental and physical survival. He speaks to the hero's journey we all have, where we leave the comfort of the castle, slay dragons, and save the princess. It's a refreshing take on embracing your path and not succumbing to guilt or self-doubt. Richard suggests simple routines like making your bed, working out, or even washing your car as ways to reconnect with yourself and avoid getting stuck in the grind. Are you willing to take the road less traveled and slay your own dragons? Join Katherine Martin-Fisher as she unpacks the strategies and lessons learned by her guests, revealing the untold stories behind their entrepreneurial endeavors. From overcoming obstacles and embracing change to fostering resilience and maintaining work-life balance, each conversation offers a wealth of knowledge and inspiration for aspiring and established entrepreneurs alike. Beyond Business Podcast is not just about achieving success in the traditional sense; it's about exploring the intersection of business and personal fulfillment. By showcasing real-life examples of entrepreneurs who have found harmony between their professional and personal lives, this podcast empowers listeners to create a life that aligns with their values and aspirations. Whether you're an aspiring entrepreneur, a seasoned business owner, or simply seeking inspiration for a more balanced and fulfilling life, the Beyond Business Podcast is your essential guide to unlocking the secrets of entrepreneurial success and personal happiness. Tune in for engaging conversations, actionable insights, and the motivation you need to take your business and life to new heights. Our Audience Target Audience: Aspiring entrepreneurs: Individuals who are considering starting their own business and seeking inspiration, guidance, and practical advice on balancing entrepreneurship with personal fulfillment. Startup founders: Entrepreneurs in the early stages of building their companies, looking for insights on achieving a healthy work-life balance while growing their businesses. Small business owners: Owners of established small businesses seeking strategies for maintaining a balanced life while managing and expanding their ventures. Business professionals: Individuals working in the business world who are interested in entrepreneurship and learning from the experiences of successful business owners. Personal development enthusiasts: Individuals who are passionate about self-improvement, personal growth, and finding harmony between their professional and personal lives. Work-life balance seekers: Individuals who are struggling to find balance in their lives and are looking for practical tips and inspiration from entrepreneurs who have achieved a sense of harmony. Career transitioners: Individuals considering a career change or transition into entrepreneurship, seeking guidance and motivation to take the leap. The Beyond Business Podcast targets a diverse audience of individuals who share a common interest in entrepreneurship, personal fulfillment, and achieving balance in their lives. By providing engaging conversations and actionable insights from successful entrepreneurs, the podcast aims to empower and inspire listeners to create a life that aligns with their values and aspirations. What We Are Looking For In A Guest Ideal Guests: Successful entrepreneurs: Founders and CEOs of thriving businesses who have achieved a harmonious balance between their professional and personal lives, sharing their strategies and lessons learned. Business authors and thought leaders: Experts in entrepreneurship, leadership, and personal development, offering insights on balancing business success with personal fulfillment. Life coaches and mentors: Professionals who specialize in helping individuals achieve work-life balance and personal growth, providing practical tools and guidance for listeners. Wellness entrepreneurs: Founders of businesses in the wellness and mindfulness space, discussing the importance of self-care and mental well-being for entrepreneurs. Female and minority entrepreneurs: Successful business owners from diverse backgrounds, sharing their unique experiences and perspectives on balancing entrepreneurship with personal life. Work-life balance advocates: Influencers, bloggers, or public figures who actively promote the importance of achieving a healthy work-life balance. Business professors and researchers: Academics with expertise in entrepreneurship and work-life balance, offering data-driven insights and findings from their research. Successful freelancers and solopreneurs: Individuals who have built thriving businesses while maintaining a balanced lifestyle, sharing their strategies and experiences. Mental health professionals: Therapists, psychologists, or counselors who can provide insights on managing stress, preventing burnout, and maintaining mental well-being as an entrepreneur. Ideal guests for the Beyond Business Podcast are those who have valuable knowledge and experiences to share on the importance of balancing entrepreneurship with personal fulfillment. By providing diverse perspectives and practical advice, these guests can inspire and guide listeners to create a life that aligns with their values and aspirations. As a Grant Cardone 10x Certified Business Coach, I am excited to help businesses scale by helping them solve their 3 main problems. 1. Cash Flow 2. Sales 3. Marketing As a bonus: 4. Company Culture We do this through using 1. Proven learning systems 2. Accountability 3. Community of like minded business owners with Big Think Mindset and bringing them together. Through collaboration and Mastermind groups. 4. Showing you how to create targets and hit or exceed them. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBeyondBusinessPodcast #KatherineMartinFisher #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast. Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements. In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday. From Pinball to Productivity: Revolutionizing Communication in Business The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business: Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication. Importance of Culture: The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate. In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset. Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation. "You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success. Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management. How Pinball Machines Power Workplace Joy Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey. Shattering Fear with Empowerment on Day One The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations. Solving Problems with Communication Mastery I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums. Why Zig and Zag: Be Uniquely Yourself The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo https://youtu.be/J-pknDhO-xk https://youtu.be/bx8ZmfSWmts https://youtu.be/-MDYmaPAb9k https://youtu.be/2_HtYqkEBxY https://youtu.be/qyP0OeK-c6o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Who This Podcast is For: Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base. Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout. Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos. Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all. About Elizabeth Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last. ​ Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Growth, Motivation, and Mastery in Training It's like the gym. How many plates do you want to put on? And are you willing to learn different exercises? Or are you just going to sit on the flying machine and camp out there? Come on, give me a break. And I see people's wasted potential. And then I also see people that come to me saying that they read something, heard something, or they, I got this one kid that writes 15 vocabulary words a day and it's all across the board. Like bewildered. I'm like, that's a good one. You know, he's like parallel. Okay. Where'd you find that one? And so they're excited. They're collecting. They're growing. I can't hit the ball and drag Johnny. It's just not going to work that way. Can I show them my three back flips while biting an apple? I can do that too, but that doesn't do any good either. And so the best thing to do is to give them levels to hit or some sort of positive reinforcement on something. And I have the luxury of recorded phone calls. My industry is linguistic, and so they can hear themselves. They can taste their own food. They'll know if it's good. And it's up to them. I just make the face like, you know, you did too much salt, you burnt it. And for me, I love rhetoric. I think a really good delivery hits. Most people are so concerned about a body and a conclusion of a call, but if you don't land an introduction, you have no spark, no fire, nothing. How I Won My Wife's Heart Old-School Style Tell me about the girl of your dreams first. Now, being from Northeast Philly, you always think of Gilligan's Island. So when I got off the plane here in August of 2000, the women in Costa Rica are absolutely beautiful. They're Central American, exotic, tropical. They have a nice flair and Pura Vida in their heart. And in the first couple of months, I met my current wife, Grace Bourbon. She was working at my friend's restaurant. And so I was playing it smooth. Matthew, I'd call up and I'd order a double cheeseburger. And then I'd say, hey, send Gracie, let me go see her. So she would show up and I would write her some poems in Spanish and draw cartoons. And I tried to court her the old school way compared to the 99 other guys trying to ask her out for drinks. And little did I know that this very old school, old fashioned conservative young lady would find me interesting. And we've been together forever and we started a business together. And so I was very fortunate to combine two different worlds where everything is fresh and new. She's my Spanish tutor, I'm her English tutor. You know, that's kind of fun. But when you meet somebody and marry somebody that is completely, not saying the opposite, but the way they were raised in certain traditions and cultures, It's true love. It's not like you're hanging out with the people you grew up with, or you go to church with, or your families know everybody. You found this person in the middle of nowhere, yonder. And you guys found something in common that has such a strong foundation, it's still lasting to this day. And so I believe in things that need to be done organically and naturally. Plus between me and you, I definitely was looking for a wife when I came to Costa Rica. Okay, so you were in the hunt, so to speak, when you got there. Surviving High Turnover: A Trench Warfare Analogy What about the high turnover in your industry of the people who are seated doing the work that you're providing them with? Because that's got to be difficult. What are you doing to handle that? Well, how do you feel after you spend an hour cooking something and someone hates it? I spent an hour or two with soft skills training. I listened to your phone calls, Billy motivated you. And all of a sudden you see you quit and that's okay. You just can't take a personal why, because I know I did, but everybody loves peaches, right? I'm sorry. Not everybody might not like the three piece Philly. What are you going to do? But with honorable intentions and good faith, I can live with myself and I know the percentages. But how about this, my friend? Let me give you some constructive arguments on this. My industry has a 300% attrition rate. So it's like the trenches. We're one with machine guns. You blow that whistle and they're out there and they're not lasting. So you still have to invest in them because you never know. It could be a surprise. When Calling Was an Adventure Well, look how you and I were raised, my man. Television was good on Saturdays for cartoons or things like that, but we would read the books or we'd just be outside climbing trees playing. Exactly. Exactly. Riding our bikes, just like be home by six for dinner. That was it. See ya. How about this? Remember having to call someone's house and asking for somebody? That's right. Can Richie come out and play? People, they don't go to other people's houses and knock on doors. They don't call them anymore. See, that's what's so odd about what you do, for my mind, is because people don't call each other anymore. I grew up, I'm older than you, and we used to call each other all the time. Now you've got a text to ask for permission to call. It makes no sense to me either. And guess what? I'll call anyway. And leave your voice message. Yeah, of course. Because no one's picking up their phone. Come on, Matthew. I know you're there. Pick up. Oh, the machines are a whole different. That's another world away. And I'll say, Matthew, I got really good news for you, but I'm not going to tell you unless you call back. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center I’m Matthew Gray—chef, storyteller, and professional pot-stirrer. As a seasoned voice in the kitchen and behind the mic, I stir curiosity, comedy, and a pinch of chaos into every episode. I don’t just tickle taste buds—I awaken appetites, ignite ideas, and reveal my guests with a perfect dash of irreverence. I aim for the funny bone, not the jugular (unless the moment calls for a well-placed carving knife). This chat-cast is as rich as a 12-hour braised short rib and as satisfying as finding the last fry at the bottom of the bag. You’ll laugh. You’ll learn. And you’ll finally understand why life doesn’t come with a side of aioli. My goal? To leave you entertained, inspired, and craving more—whether that means charging into life with unfiltered gusto or surrendering to a well-earned nap. Either way, you’re in deliciously capable hands. Wanna taste? Radio/Podcast Host | Chef | Entrepreneurial Advisor | Interview Consultant | Chef | Author | Journalist | Food Tour Creator | | Menu Developer | Idea Generator | Passion Strategist | I’ve worn many hats (and aprons) in my life, each one tied to a passion for creativity, connection, and innovation. Here’s a taste of my journey: Rock 'n' Roll Beginnings: Straight out of high school, I hit the road with the Eagles on their Hotel California tour, followed by stints with Fleetwood Mac and Pink Floyd. It was a backstage pass to life’s possibilities. Chef to the Stars: I became a chef, cooking for Hollywood’s elite before launching Chef Matthew’s Fine Foods, a line of sexy finger foods for Trader Joe’s and similar establishments. Creative Ventures: My greeting card company, Sublime Craftwork, turned exposed film into groovy, abstract art. A happy accident led to a process that was as unique as the designs themselves. Pamper and Dine: This one-of-a-kind business combined massage and fine dining in clients’ homes. Featured in People Magazine, CNN, and The New York Times, it became a global sensation. Fun fact: I saw half of Hollywood naked—odd, considering I was the chef, not the masseuse. Talk Radio Pioneer: In the golden age of terrestrial radio, I hosted shows blending food, relationships, and travel. Later, I founded Love Life Radio Network and Hawaii Chat Universe, earning a spot among PC Magazine’s “Top 1000 Websites in the World.” Food Journalism: As a food writer and restaurant critic for Hawaii’s largest daily newspaper, I called it like I tasted it—sometimes to the chagrin of the advertising department. My honesty may have ruffled feathers, but my taste buds never lied. Hawaii Food Tours: In 2004, I launched one of the first food tour companies in the U.S., a “social experiment” to feed, educate, and entertain travelers. It was a dream come true until March 2020 put it on pause. Where I Am Now My journey has brought me to a place where I can share my experiences to help others achieve their goals, embrace creativity, and find joy in every day. Whether it’s consulting, coaching, or collaborating, I’m here to pay it forward. Master The Art Of Captivating Introductions Using Rhetoric offers you the power of a well-crafted introduction in making a lasting impression. Our discussion emphasizes the importance of focusing on the introduction rather than just the body and conclusion of a call. We delve into the nuances of rhetoric, the art of zigging and zagging in conversations, and how small details, like noticing a dog barking, can create meaningful connections. Learn how to anchor your audience’s attention from the very beginning and master the art of captivating introductions. Go Above And Beyond: Empathy And Excellence To Unlock Customer Satisfaction discusses the importance of going above and beyond in customer service. Our conversation highlights how empathy, patience, and dedication can lead to first-call resolution and exceptional customer satisfaction. We explore the advanced thinking required to achieve these results and the appreciation customers feel when they receive that extra touch of care. Join us as we uncover the keys to unlocking customer satisfaction through empathy and excellence. Mastering Cold Calls: Slam Dunk The Deal! Let's dive into the evolving landscape of cold calling in the B2B world. Richard Blank discusses the impact of AI on prospecting, the shift in communication preferences post-COVID, and how personalized emails and voicemails can enhance your sales strategy. Learn how to turn your cold calls into quality conversations with targeted research and due diligence. Whether you’re a seasoned sales professional or just starting out, these insights will help you master the art of cold calling and slam dunk the deal! Entrepreneur Warning: Do Not Skip Meals! offers advice for hungry entrepreneurs. In this episode of “50 Tastes Of Gray,” we discuss the importance of maintaining a balanced diet for entrepreneurs and busy professionals. Go for the protein baby! Richard Blank emphasizes the need for proper nutrition to sustain energy levels and prevent burnout. While indulging in favorite snacks like pizza and Pringles is tempting, it’s crucial to prioritize healthy options like chicken, veggies, and plenty of water. Tune in to learn how to fuel your body for success and stay on top of your game without compromising your health. Vintage Juke Boxes And Pinball Games is a quick topic in this episode of “50 Tastes Of Gray." We take a nostalgic trip down memory lane with Richard Blank, who shares his passion for collecting antique juke boxes, pinball machines and retro arcade games. From a 1970 Bally’s Camelot pinball machine to a mid-90s Last Action Hero game, discover the charm and history behind these vintage treasures. Learn how gamification and classic arcade games can create a fun and engaging environment, fostering connections and even sparking romance. Whether you’re a collector or just a fan of retro games, this episode is sure to delight and inspire. I've Got Cash - In this lively and humorous segment, we discuss the excitement of having cash on hand and the importance of playing it cool when making purchases. With references to iconic bands like Led Zeppelin, INXS, and Crosby, Stills & Nash, this conversation is both entertaining and nostalgic. Tune in to hear more about the host’s unique perspective on shopping and music. My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team. Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection. How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace. 52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age. The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments. Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity. How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers. Stop Apologizing: Embrace Venting Without Guilt discusses the importance of allowing people to vent without feeling guilty. Emphasize the need to stop apologizing unnecessarily and provide a safe space for expressing emotions, even if it includes profanity. Tune in to learn how to create an environment where venting is accepted and understood as a natural part of emotional release. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. Exploring Costa Rican Cuisine: Gallo Pinto and Seafood Delights embarks on a culinary journey through Costa Rica, sharing insights into the vibrant and flavorful world of Costa Rican cuisine. From the traditional breakfast dish, gallo pinto, to the fresh and delectable seafood, discover the unique ingredients and cooking techniques that make Costa Rican food so special. Whether you’re a food enthusiast or just curious about new flavors, this episode will tantalize your taste buds and inspire your next culinary adventure. Mastering Positive Escalation In Customer Support deep dives into the concept of positive escalation in customer support and prospecting. Learn how recognizing and praising exceptional service can build stronger relationships and enhance your customer pipeline. Discover practical tips for effectively communicating with supervisors and colleagues to ensure your feedback makes a lasting impact. Expert Customer Care Advanced Training Techniques Revealed suggests sophisticated skill sets required for top-tier customer service. Our discussion covers the differences between prospectors and customer care representatives, the application of neuro-linguistic programming in training, and the importance of a well-structured onboarding process. We also draw parallels between training in customer care and working out at the gym, emphasizing the need for continuous learning and adaptability. In this episode of “50 Tastes Of Gray,” we dive into the world of unlocking success in telemarketing with Richard Blank, an expert in international business and marketing. Tune in for an engaging conversation that blends food, life, and business, providing a perfect taste treat for you. From Northeast Philly to Costa Rica My Inspiring Journey is this snippet where we dive into the incredible journey of a dreamer (Richard Blank) from Northeast Philly who made his way to Costa Rica. Overcoming parental guilt and seizing a one-in-a-million opportunity, he married the girl of his dreams, started a successful business, and now shares his heartfelt story of happiness and humility. Tune in to hear about his adventures and the lessons he’s learned along the way. How I Met My Dream Girl in Costa Rica is a heartwarming passage from “50 Tastes Of Gray,” where Richard Blank shares a romantic tale of how a dreamer from Northeast Philly met his dream girl in Costa Rica. Arriving in August 2000, he was captivated by the beauty and charm of the women in Costa Rica. Among them was Grace Borbon, who worked at his friend’s restaurant. With a smooth approach, he courted her the old-school way, writing poems in Spanish and drawing cartoons, standing out from the crowd. Tune in to hear this enchanting love story and the journey that followed. We delve into the dynamics of relationships and the age-old question: Do opposites really attract? Richard Blank shares his experience of building a strong foundation with his dream girl, Grace Borbon, based on mutual interests, respect, and treating each other with kindness. He emphasizes the importance of being proud to be by her side and the power of comfortable silence in strengthening their bond. Tune in to explore the nuances of relationships and discover what truly makes them work. Guest Richard Blank discusses his unique experience of a city slicker from the United States navigating life in Costa Rica. Richard, a gringo in formal business attire, shares his humorous and insightful journey of adapting to a new culture. He reflects on the changes he’s undergone, including a light-hearted mention of his hair loss, and the support of his beautiful bride. Tune in to hear about the challenges and joys of living in Costa Rica as an expat. Stylish Travel Tips: Dress Smart Wherever You Go is about always looking good. Our mothers always told us to "wear clean underwear because you never know." In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys Why Nobody Calls Anymore: The Lost Art Of Communication - In this episode of “50 Tastes Of Gray,” we dive into the nostalgic and thought-provoking topic of why nobody calls anymore. Remember the days of calling someone’s house and asking if they could come out to play? Those days are long gone. Join us as we explore the lost art of communication, the shift from phone calls to texts, and the impact it has on our relationships. Tune in for a heartfelt discussion that will make you rethink how we connect with each other in the digital age. This Voice Message Always Gets Callbacks shows Matthew and Richard sharing foolproof methods to ensure your voice messages always get callbacks. Discover the secret behind leaving an irresistible message that compels the recipient to return your call. Join us as we discuss the psychology behind this technique, the art of leaving engaging voice messages, and why sometimes even telemarketers can be entertaining. Tune in for practical tips and a fun conversation that will change the way you think about voicemail. Phone Porn Man vs Food Porn Man explores the humorous and quirky idea of combining phone and food obsessions. Imagine a competition where participants munch on delicious food while trying to make phone calls and be understood at the same time. Join us for a fun and lighthearted discussion about the challenges of multitasking, the art of chewing gum while talking, and the hilarity that ensues when food and phone calls collide. Tune in for a unique and entertaining episode that will leave you laughing and craving more. #MultitaskingMadness #FoodVsPhone #ComedyPodcast #PhoneAndFoodChallenge #FoodPorn #PhoneObsession #Humor #ChewingAndChatting #HilarityEnsues #podcastfun Embrace Vulnerability: Key Entrepreneurial Insights delves into the importance of embracing vulnerability as an entrepreneur. Join us for an insightful conversation about the value of self-compassion, shedding unnecessary burdens, and the courage to face criticism. Richard Blank shares key entrepreneurial insights and parting thoughts that will inspire you to be kinder to yourself and make the most of your journey. Tune in for a heartfelt discussion that encourages you to embrace vulnerability and live life to the fullest. Just Say Matthew Sent You - In this episode of “50 Tastes Of Gray,” we offer a special bonus for our listeners. If you ever wanted to pick the brain of our guest, Richard, now is your chance! Just mention that you heard him on Matthew’s show, and you’ll get a free consulting session. Join us for an engaging conversation and take advantage of this exclusive opportunity to run your ideas by Richard. Tune in and become one of our bonus babies! Oh My! No Politics Allowed . In this episode of “50 Tastes Of Gray,” we discuss the importance of respecting leadership, regardless of political affiliation. We emphasize the value of loyalty to one’s team and the significant contributions of military veterans. We also touch on the negative impact of deliberate provocations and traps in social interactions. Apparently, according to my guest Richard Blank, I am Coolest Cat In Hawaii - Except For Don Ho. Quite a compliment! We share a delightful conversation filled with aloha spirit as Richard bids us adieu. We discuss the joy of podcasting, the art of bringing out the best in people, and pay tribute to the legendary Don Ho, a true Hall of Famer in Hawaii. In this episode of “50 Tastes Of Gray,” we wrap up with a heartfelt and enthusiastic farewell from our guest Richard Blank. He shares a lighthearted moment, praising Matthew’s humor with the phrase, “So Funny, Matthew’s My Boy!” Join us for a delightful episode filled with laughter and camaraderie. Mastering Fluency: The Journey Of A Language Learner is a journey to mastering fluency. We discuss the challenges of having an accent and how it can make you stand out, but also highlight the strengths of their grammar, vocabulary, and expressiveness. The conversation emphasizes that learning a second language requires discipline and structure, but it is also a valuable gift that can be enjoyed anywhere without the need for technology. Tune in to hear about the commitment and rewards of becoming fluent in a new language. Meeting My Heroes: Fueling My Passion For Success shows Richard Blank sharing the exhilarating experience of meeting his heroes and receiving their validation. He reflects on how hearing “you got something, kid” from industry icons serves as a powerful checkpoint, far more impactful than praise from family and friends. This recognition fuels his passion and determination to keep pushing forward, proving that the market sees his potential. Tune in to hear how meeting his heroes has motivated Richard to go the extra mile in his journey to success. Grateful Reflections: The Power Of True Friendship is heartfelt. Richard Blank reflects on the power of true friendship and the importance of gratitude. He shares how the unwavering support, confidence, and love from his friends have shaped his journey. Despite his success, returning home reminds him that he is still the same person his friends knew back in 1987. The bonds formed through shared experiences, laughter, and tears have created a beautiful story of growth and loyalty. Tune in to hear his touching tribute to the friends who have always been there for him. Winter Wonderland Getaway: Rockies vs Alps Adventure is where I, Matthew Gray, ask Richard where he'd like to travel. He replied with something quite different than Costa Rica where he's living. He reminisces about his ideal winter getaway, contrasting the Rockies and the Alps and describes the charm of a mountain village during wintertime, with the comforting smell of wood burning in fireplaces, warm stores filled with the scent of cinnamon, and the joy of sledding and ice skating. The conversation explores the allure of both the Rockies and the Alps, ultimately leaning towards the Rockies due to personal connections. Tune in to experience the magic of a winter wonderland adventure and the nostalgic memories it brings. Be Home By Six... See Ya! is a short clip reflecting on how technology and social media have changed childhood nurturing. We discuss the importance of balancing screen time with real-life experiences and the value of those precious moments spent outdoors and with family. Join us as we reminisce about the good old days when being home by six for dinner was the norm. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. What if your voicemails actually made people want to call you back? In this Short, Matthew and Richard reveal a proven method for leaving voice messages that trigger curiosity and response. Learn the subtle psychology behind tone, timing, and delivery — and why even telemarketers could teach you something about charm. It’s fast, fun, and guaranteed to level up your phone game. Mastering a second language is more than just memorizing words — it's a journey of structure, discipline, and self-discovery. In this conversation, Richard Blank shares how accents can be both a challenge and a unique strength, and why fluency is a rewarding gift that needs no tech to enjoy. Tune in for insight, humor, and motivation for anyone nav Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MatthewGray #50TastesOfGray #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast… In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. Growth, Motivation, and Mastery in Training It's like the gym. How many plates do you want to put on? And are you willing to learn different exercises? Or are you just going to sit on the flying machine and camp out there? Come on, give me a break. And I see people's wasted potential. And then I also see people that come to me saying that they read something, heard something, or they, I got this one kid that writes 15 vocabulary words a day and it's all across the board. Like bewildered. I'm like, that's a good one. You know, he's like parallel. Okay. Where'd you find that one? And so they're excited. They're collecting. They're growing. I can't hit the ball and drag Johnny. It's just not going to work that way. Can I show them my three back flips while biting an apple? I can do that too, but that doesn't do any good either. And so the best thing to do is to give them levels to hit or some sort of positive reinforcement on something. And I have the luxury of recorded phone calls. My industry is linguistic, and so they can hear themselves. They can taste their own food. They'll know if it's good. And it's up to them. I just make the face like, you know, you did too much salt, you burnt it. And for me, I love rhetoric. I think a really good delivery hits. Most people are so concerned about a body and a conclusion of a call, but if you don't land an introduction, you have no spark, no fire, nothing. How I Won My Wife's Heart Old-School Style Tell me about the girl of your dreams first. Now, being from Northeast Philly, you always think of Gilligan's Island. So when I got off the plane here in August of 2000, the women in Costa Rica are absolutely beautiful. They're Central American, exotic, tropical. They have a nice flair and Pura Vida in their heart. And in the first couple of months, I met my current wife, Grace Bourbon. She was working at my friend's restaurant. And so I was playing it smooth. Matthew, I'd call up and I'd order a double cheeseburger. And then I'd say, hey, send Gracie, let me go see her. So she would show up and I would write her some poems in Spanish and draw cartoons. And I tried to court her the old school way compared to the 99 other guys trying to ask her out for drinks. And little did I know that this very old school, old fashioned conservative young lady would find me interesting. And we've been together forever and we started a business together. And so I was very fortunate to combine two different worlds where everything is fresh and new. She's my Spanish tutor, I'm her English tutor. You know, that's kind of fun. But when you meet somebody and marry somebody that is completely, not saying the opposite, but the way they were raised in certain traditions and cultures, It's true love. It's not like you're hanging out with the people you grew up with, or you go to church with, or your families know everybody. You found this person in the middle of nowhere, yonder. And you guys found something in common that has such a strong foundation, it's still lasting to this day. And so I believe in things that need to be done organically and naturally. Plus between me and you, I definitely was looking for a wife when I came to Costa Rica. Okay, so you were in the hunt, so to speak, when you got there. Surviving High Turnover: A Trench Warfare Analogy What about the high turnover in your industry of the people who are seated doing the work that you're providing them with? Because that's got to be difficult. What are you doing to handle that? Well, how do you feel after you spend an hour cooking something and someone hates it? I spent an hour or two with soft skills training. I listened to your phone calls, Billy motivated you. And all of a sudden you see you quit and that's okay. You just can't take a personal why, because I know I did, but everybody loves peaches, right? I'm sorry. Not everybody might not like the three piece Philly. What are you going to do? But with honorable intentions and good faith, I can live with myself and I know the percentages. But how about this, my friend? Let me give you some constructive arguments on this. My industry has a 300% attrition rate. So it's like the trenches. We're one with machine guns. You blow that whistle and they're out there and they're not lasting. So you still have to invest in them because you never know. It could be a surprise. When Calling Was an Adventure Well, look how you and I were raised, my man. Television was good on Saturdays for cartoons or things like that, but we would read the books or we'd just be outside climbing trees playing. Exactly. Exactly. Riding our bikes, just like be home by six for dinner. That was it. See ya. How about this? Remember having to call someone's house and asking for somebody? That's right. Can Richie come out and play? People, they don't go to other people's houses and knock on doors. They don't call them anymore. See, that's what's so odd about what you do, for my mind, is because people don't call each other anymore. I grew up, I'm older than you, and we used to call each other all the time. Now you've got a text to ask for permission to call. It makes no sense to me either. And guess what? I'll call anyway. And leave your voice message. Yeah, of course. Because no one's picking up their phone. Come on, Matthew. I know you're there. Pick up. Oh, the machines are a whole different. That's another world away. And I'll say, Matthew, I got really good news for you, but I'm not going to tell you unless you call back. https://youtu.be/iyLOzskBil8 https://youtu.be/Pb176YJ40fQ https://youtu.be/75gP2iknXQs https://youtu.be/BVvWv_LA8uk https://youtu.be/hz23QlYSn5o Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center I’m Matthew Gray—chef, storyteller, and professional pot-stirrer. As a seasoned voice in the kitchen and behind the mic, I stir curiosity, comedy, and a pinch of chaos into every episode. I don’t just tickle taste buds—I awaken appetites, ignite ideas, and reveal my guests with a perfect dash of irreverence. I aim for the funny bone, not the jugular (unless the moment calls for a well-placed carving knife). This chat-cast is as rich as a 12-hour braised short rib and as satisfying as finding the last fry at the bottom of the bag. You’ll laugh. You’ll learn. And you’ll finally understand why life doesn’t come with a side of aioli. My goal? To leave you entertained, inspired, and craving more—whether that means charging into life with unfiltered gusto or surrendering to a well-earned nap. Either way, you’re in deliciously capable hands. Wanna taste? Radio/Podcast Host | Chef | Entrepreneurial Advisor | Interview Consultant | Chef | Author | Journalist | Food Tour Creator | | Menu Developer | Idea Generator | Passion Strategist | I’ve worn many hats (and aprons) in my life, each one tied to a passion for creativity, connection, and innovation. Here’s a taste of my journey: Rock 'n' Roll Beginnings: Straight out of high school, I hit the road with the Eagles on their Hotel California tour, followed by stints with Fleetwood Mac and Pink Floyd. It was a backstage pass to life’s possibilities. Chef to the Stars: I became a chef, cooking for Hollywood’s elite before launching Chef Matthew’s Fine Foods, a line of sexy finger foods for Trader Joe’s and similar establishments. Creative Ventures: My greeting card company, Sublime Craftwork, turned exposed film into groovy, abstract art. A happy accident led to a process that was as unique as the designs themselves. Pamper and Dine: This one-of-a-kind business combined massage and fine dining in clients’ homes. Featured in People Magazine, CNN, and The New York Times, it became a global sensation. Fun fact: I saw half of Hollywood naked—odd, considering I was the chef, not the masseuse. Talk Radio Pioneer: In the golden age of terrestrial radio, I hosted shows blending food, relationships, and travel. Later, I founded Love Life Radio Network and Hawaii Chat Universe, earning a spot among PC Magazine’s “Top 1000 Websites in the World.” Food Journalism: As a food writer and restaurant critic for Hawaii’s largest daily newspaper, I called it like I tasted it—sometimes to the chagrin of the advertising department. My honesty may have ruffled feathers, but my taste buds never lied. Hawaii Food Tours: In 2004, I launched one of the first food tour companies in the U.S., a “social experiment” to feed, educate, and entertain travelers. It was a dream come true until March 2020 put it on pause. Where I Am Now My journey has brought me to a place where I can share my experiences to help others achieve their goals, embrace creativity, and find joy in every day. Whether it’s consulting, coaching, or collaborating, I’m here to pay it forward. Master The Art Of Captivating Introductions Using Rhetoric offers you the power of a well-crafted introduction in making a lasting impression. Our discussion emphasizes the importance of focusing on the introduction rather than just the body and conclusion of a call. We delve into the nuances of rhetoric, the art of zigging and zagging in conversations, and how small details, like noticing a dog barking, can create meaningful connections. Learn how to anchor your audience’s attention from the very beginning and master the art of captivating introductions. Go Above And Beyond: Empathy And Excellence To Unlock Customer Satisfaction discusses the importance of going above and beyond in customer service. Our conversation highlights how empathy, patience, and dedication can lead to first-call resolution and exceptional customer satisfaction. We explore the advanced thinking required to achieve these results and the appreciation customers feel when they receive that extra touch of care. Join us as we uncover the keys to unlocking customer satisfaction through empathy and excellence. Mastering Cold Calls: Slam Dunk The Deal! Let's dive into the evolving landscape of cold calling in the B2B world. Richard Blank discusses the impact of AI on prospecting, the shift in communication preferences post-COVID, and how personalized emails and voicemails can enhance your sales strategy. Learn how to turn your cold calls into quality conversations with targeted research and due diligence. Whether you’re a seasoned sales professional or just starting out, these insights will help you master the art of cold calling and slam dunk the deal! Entrepreneur Warning: Do Not Skip Meals! offers advice for hungry entrepreneurs. In this episode of “50 Tastes Of Gray,” we discuss the importance of maintaining a balanced diet for entrepreneurs and busy professionals. Go for the protein baby! Richard Blank emphasizes the need for proper nutrition to sustain energy levels and prevent burnout. While indulging in favorite snacks like pizza and Pringles is tempting, it’s crucial to prioritize healthy options like chicken, veggies, and plenty of water. Tune in to learn how to fuel your body for success and stay on top of your game without compromising your health. Vintage Juke Boxes And Pinball Games is a quick topic in this episode of “50 Tastes Of Gray." We take a nostalgic trip down memory lane with Richard Blank, who shares his passion for collecting antique juke boxes, pinball machines and retro arcade games. From a 1970 Bally’s Camelot pinball machine to a mid-90s Last Action Hero game, discover the charm and history behind these vintage treasures. Learn how gamification and classic arcade games can create a fun and engaging environment, fostering connections and even sparking romance. Whether you’re a collector or just a fan of retro games, this episode is sure to delight and inspire. I've Got Cash - In this lively and humorous segment, we discuss the excitement of having cash on hand and the importance of playing it cool when making purchases. With references to iconic bands like Led Zeppelin, INXS, and Crosby, Stills & Nash, this conversation is both entertaining and nostalgic. Tune in to hear more about the host’s unique perspective on shopping and music. My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team. Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection. How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace. 52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age. The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments. Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity. How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers. Stop Apologizing: Embrace Venting Without Guilt discusses the importance of allowing people to vent without feeling guilty. Emphasize the need to stop apologizing unnecessarily and provide a safe space for expressing emotions, even if it includes profanity. Tune in to learn how to create an environment where venting is accepted and understood as a natural part of emotional release. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. Exploring Costa Rican Cuisine: Gallo Pinto and Seafood Delights embarks on a culinary journey through Costa Rica, sharing insights into the vibrant and flavorful world of Costa Rican cuisine. From the traditional breakfast dish, gallo pinto, to the fresh and delectable seafood, discover the unique ingredients and cooking techniques that make Costa Rican food so special. Whether you’re a food enthusiast or just curious about new flavors, this episode will tantalize your taste buds and inspire your next culinary adventure. Mastering Positive Escalation In Customer Support deep dives into the concept of positive escalation in customer support and prospecting. Learn how recognizing and praising exceptional service can build stronger relationships and enhance your customer pipeline. Discover practical tips for effectively communicating with supervisors and colleagues to ensure your feedback makes a lasting impact. Expert Customer Care Advanced Training Techniques Revealed suggests sophisticated skill sets required for top-tier customer service. Our discussion covers the differences between prospectors and customer care representatives, the application of neuro-linguistic programming in training, and the importance of a well-structured onboarding process. We also draw parallels between training in customer care and working out at the gym, emphasizing the need for continuous learning and adaptability. In this episode of “50 Tastes Of Gray,” we dive into the world of unlocking success in telemarketing with Richard Blank, an expert in international business and marketing. Tune in for an engaging conversation that blends food, life, and business, providing a perfect taste treat for you. From Northeast Philly to Costa Rica My Inspiring Journey is this snippet where we dive into the incredible journey of a dreamer (Richard Blank) from Northeast Philly who made his way to Costa Rica. Overcoming parental guilt and seizing a one-in-a-million opportunity, he married the girl of his dreams, started a successful business, and now shares his heartfelt story of happiness and humility. Tune in to hear about his adventures and the lessons he’s learned along the way. How I Met My Dream Girl in Costa Rica is a heartwarming passage from “50 Tastes Of Gray,” where Richard Blank shares a romantic tale of how a dreamer from Northeast Philly met his dream girl in Costa Rica. Arriving in August 2000, he was captivated by the beauty and charm of the women in Costa Rica. Among them was Grace Borbon, who worked at his friend’s restaurant. With a smooth approach, he courted her the old-school way, writing poems in Spanish and drawing cartoons, standing out from the crowd. Tune in to hear this enchanting love story and the journey that followed. We delve into the dynamics of relationships and the age-old question: Do opposites really attract? Richard Blank shares his experience of building a strong foundation with his dream girl, Grace Borbon, based on mutual interests, respect, and treating each other with kindness. He emphasizes the importance of being proud to be by her side and the power of comfortable silence in strengthening their bond. Tune in to explore the nuances of relationships and discover what truly makes them work. Guest Richard Blank discusses his unique experience of a city slicker from the United States navigating life in Costa Rica. Richard, a gringo in formal business attire, shares his humorous and insightful journey of adapting to a new culture. He reflects on the changes he’s undergone, including a light-hearted mention of his hair loss, and the support of his beautiful bride. Tune in to hear about the challenges and joys of living in Costa Rica as an expat. Stylish Travel Tips: Dress Smart Wherever You Go is about always looking good. Our mothers always told us to "wear clean underwear because you never know." In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly. Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife #inspiringjourneys Why Nobody Calls Anymore: The Lost Art Of Communication - In this episode of “50 Tastes Of Gray,” we dive into the nostalgic and thought-provoking topic of why nobody calls anymore. Remember the days of calling someone’s house and asking if they could come out to play? Those days are long gone. Join us as we explore the lost art of communication, the shift from phone calls to texts, and the impact it has on our relationships. Tune in for a heartfelt discussion that will make you rethink how we connect with each other in the digital age. This Voice Message Always Gets Callbacks shows Matthew and Richard sharing foolproof methods to ensure your voice messages always get callbacks. Discover the secret behind leaving an irresistible message that compels the recipient to return your call. Join us as we discuss the psychology behind this technique, the art of leaving engaging voice messages, and why sometimes even telemarketers can be entertaining. Tune in for practical tips and a fun conversation that will change the way you think about voicemail. Phone Porn Man vs Food Porn Man explores the humorous and quirky idea of combining phone and food obsessions. Imagine a competition where participants munch on delicious food while trying to make phone calls and be understood at the same time. Join us for a fun and lighthearted discussion about the challenges of multitasking, the art of chewing gum while talking, and the hilarity that ensues when food and phone calls collide. Tune in for a unique and entertaining episode that will leave you laughing and craving more. #MultitaskingMadness #FoodVsPhone #ComedyPodcast #PhoneAndFoodChallenge #FoodPorn #PhoneObsession #Humor #ChewingAndChatting #HilarityEnsues #podcastfun Embrace Vulnerability: Key Entrepreneurial Insights delves into the importance of embracing vulnerability as an entrepreneur. Join us for an insightful conversation about the value of self-compassion, shedding unnecessary burdens, and the courage to face criticism. Richard Blank shares key entrepreneurial insights and parting thoughts that will inspire you to be kinder to yourself and make the most of your journey. Tune in for a heartfelt discussion that encourages you to embrace vulnerability and live life to the fullest. Just Say Matthew Sent You - In this episode of “50 Tastes Of Gray,” we offer a special bonus for our listeners. If you ever wanted to pick the brain of our guest, Richard, now is your chance! Just mention that you heard him on Matthew’s show, and you’ll get a free consulting session. Join us for an engaging conversation and take advantage of this exclusive opportunity to run your ideas by Richard. Tune in and become one of our bonus babies! Oh My! No Politics Allowed . In this episode of “50 Tastes Of Gray,” we discuss the importance of respecting leadership, regardless of political affiliation. We emphasize the value of loyalty to one’s team and the significant contributions of military veterans. We also touch on the negative impact of deliberate provocations and traps in social interactions. Apparently, according to my guest Richard Blank, I am Coolest Cat In Hawaii - Except For Don Ho. Quite a compliment! We share a delightful conversation filled with aloha spirit as Richard bids us adieu. We discuss the joy of podcasting, the art of bringing out the best in people, and pay tribute to the legendary Don Ho, a true Hall of Famer in Hawaii. In this episode of “50 Tastes Of Gray,” we wrap up with a heartfelt and enthusiastic farewell from our guest Richard Blank. He shares a lighthearted moment, praising Matthew’s humor with the phrase, “So Funny, Matthew’s My Boy!” Join us for a delightful episode filled with laughter and camaraderie. Mastering Fluency: The Journey Of A Language Learner is a journey to mastering fluency. We discuss the challenges of having an accent and how it can make you stand out, but also highlight the strengths of their grammar, vocabulary, and expressiveness. The conversation emphasizes that learning a second language requires discipline and structure, but it is also a valuable gift that can be enjoyed anywhere without the need for technology. Tune in to hear about the commitment and rewards of becoming fluent in a new language. Meeting My Heroes: Fueling My Passion For Success shows Richard Blank sharing the exhilarating experience of meeting his heroes and receiving their validation. He reflects on how hearing “you got something, kid” from industry icons serves as a powerful checkpoint, far more impactful than praise from family and friends. This recognition fuels his passion and determination to keep pushing forward, proving that the market sees his potential. Tune in to hear how meeting his heroes has motivated Richard to go the extra mile in his journey to success. Grateful Reflections: The Power Of True Friendship is heartfelt. Richard Blank reflects on the power of true friendship and the importance of gratitude. He shares how the unwavering support, confidence, and love from his friends have shaped his journey. Despite his success, returning home reminds him that he is still the same person his friends knew back in 1987. The bonds formed through shared experiences, laughter, and tears have created a beautiful story of growth and loyalty. Tune in to hear his touching tribute to the friends who have always been there for him. Winter Wonderland Getaway: Rockies vs Alps Adventure is where I, Matthew Gray, ask Richard where he'd like to travel. He replied with something quite different than Costa Rica where he's living. He reminisces about his ideal winter getaway, contrasting the Rockies and the Alps and describes the charm of a mountain village during wintertime, with the comforting smell of wood burning in fireplaces, warm stores filled with the scent of cinnamon, and the joy of sledding and ice skating. The conversation explores the allure of both the Rockies and the Alps, ultimately leaning towards the Rockies due to personal connections. Tune in to experience the magic of a winter wonderland adventure and the nostalgic memories it brings. Be Home By Six... See Ya! is a short clip reflecting on how technology and social media have changed childhood nurturing. We discuss the importance of balancing screen time with real-life experiences and the value of those precious moments spent outdoors and with family. Join us as we reminisce about the good old days when being home by six for dinner was the norm. Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team. What if your voicemails actually made people want to call you back? In this Short, Matthew and Richard reveal a proven method for leaving voice messages that trigger curiosity and response. Learn the subtle psychology behind tone, timing, and delivery — and why even telemarketers could teach you something about charm. It’s fast, fun, and guaranteed to level up your phone game. Mastering a second language is more than just memorizing words — it's a journey of structure, discipline, and self-discovery. In this conversation, Richard Blank shares how accents can be both a challenge and a unique strength, and why fluency is a rewarding gift that needs no tech to enjoy. Tune in for insight, humor, and motivation for anyone nav Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MatthewGray #50TastesOfGray #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it! Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with. Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation. Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams. My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth. As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators. Core Expertise Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI. Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets. AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving. Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security. Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence. Team Building & Mentorship: Recruited and led diverse technical teams to success. Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events. been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service . In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves. “ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .” By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost . https://youtu.be/e9i1IZ8YBGA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it! Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with. Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation. Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams. My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth. As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators. Core Expertise Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI. Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets. AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving. Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security. Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence. Team Building & Mentorship: Recruited and led diverse technical teams to success. Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events. been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service . In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves. “ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .” By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost . https://youtu.be/e9i1IZ8YBGA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. Building Abroad: Costs and 'The Gringo Charge' If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever, Costa Rica: Paradise for Decompression & Clarity What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting. Thrown Into Remote Work—Adjusting to a New Normal It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments. Why AI Can’t Replace Human Empathy And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering. https://youtu.be/RbtEPb2bnhk https://youtu.be/hAUdwzbgUuQ https://youtu.be/_883VllFQKY https://youtu.be/MzL_B-NeF50 https://youtu.be/G-NErlyzfhg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. Building Abroad: Costs and 'The Gringo Charge' If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever, Costa Rica: Paradise for Decompression & Clarity What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting. Thrown Into Remote Work—Adjusting to a New Normal It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments. Why AI Can’t Replace Human Empathy And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering. https://youtu.be/RbtEPb2bnhk https://youtu.be/hAUdwzbgUuQ https://youtu.be/_883VllFQKY https://youtu.be/MzL_B-NeF50 https://youtu.be/G-NErlyzfhg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. Building Abroad: Costs and 'The Gringo Charge' If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever, Costa Rica: Paradise for Decompression & Clarity What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting. Thrown Into Remote Work—Adjusting to a New Normal It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments. Why AI Can’t Replace Human Empathy And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering. https://youtu.be/RbtEPb2bnhk https://youtu.be/hAUdwzbgUuQ https://youtu.be/_883VllFQKY https://youtu.be/MzL_B-NeF50 https://youtu.be/G-NErlyzfhg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. Building Abroad: Costs and 'The Gringo Charge' If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever, Costa Rica: Paradise for Decompression & Clarity What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting. Thrown Into Remote Work—Adjusting to a New Normal It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments. Why AI Can’t Replace Human Empathy And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering. https://youtu.be/RbtEPb2bnhk https://youtu.be/hAUdwzbgUuQ https://youtu.be/_883VllFQKY https://youtu.be/MzL_B-NeF50 https://youtu.be/G-NErlyzfhg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. Building Abroad: Costs and 'The Gringo Charge' If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever, Costa Rica: Paradise for Decompression & Clarity What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting. Thrown Into Remote Work—Adjusting to a New Normal It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments. Why AI Can’t Replace Human Empathy And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering. https://youtu.be/RbtEPb2bnhk https://youtu.be/hAUdwzbgUuQ https://youtu.be/_883VllFQKY https://youtu.be/MzL_B-NeF50 https://youtu.be/G-NErlyzfhg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. Building Abroad: Costs and 'The Gringo Charge' If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever, Costa Rica: Paradise for Decompression & Clarity What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting. Thrown Into Remote Work—Adjusting to a New Normal It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments. Why AI Can’t Replace Human Empathy And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering. https://youtu.be/RbtEPb2bnhk https://youtu.be/hAUdwzbgUuQ https://youtu.be/_883VllFQKY https://youtu.be/MzL_B-NeF50 https://youtu.be/G-NErlyzfhg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode

The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode