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A new generation of stars join the world’s top action stars for an adrenaline-fueled adventure in Expend4bles. Reuniting as the team of elite mercenaries, Jason Statham, Dolph Lundgren, Randy Couture, and Sylvester Stallone are joined for the first time by Curtis “50 Cent” Jackson, Megan Fox, Tony Jaa, Iko Uwais, Jacob Scipio, Levy Tran, and Andy Garcia. Armed with every weapon they can get their hands on and the skills to use them, The Expendables are the world’s last line of defense and the team that gets called when all other options are off the table. But new team members with new styles and tactics are going to give “new blood” a whole new meaning.
Big Boss Show. How to Build a 150 Person Call Center and Train Telemarketers with Richard Blank
Big Boss Show includes topics like how to make money with merchant cash advance, how to sell merchant cash advance, and how to avoid mistakes as an entrepreneur.
Davron Karimov is a merchant cash advance broker and the CEO of Funderhunt. Funding America is a show that follows the team at Funderhunt as they try to fund merchants.24 Year Old Business Loan & Merchant Cash Advance Broker, Business Owner.
In this sit down with Richard Blank, we discuss how to train telemarketers, even if English is not their first language.
Introduction 2:55
Learning Another Language 4:08
Contact Richard Blank 4:48
Costa Rica Demographic 5:48
Training New Telemarketers 7:43
Dealing with Conflicts 9:24
Teaching Phonetics 11:10
Keeping Employees Motivated 13:14
Benefits of Outsourcing 14:44
Final Thoughts 17:10 Outro
Big Boss Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society ceremony. Also, inducted into the 2023 Hall of Fame for business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/nvo7txcSL6Q
Awesome Garages in Las Vegas builds custom garage designs for renovations and remodeling of your home garage, residential design ideas for casitas, RV garages, patio covers, detached garages, hidden rooms, even basements for storage, panic room or an underground shelter, auto shop garage designs for car repair, auto parking lifts, auto shop equipement, luxury car and boat lifts, commercial design ideas for workshops, inventory warehouse, storage space, office building, manufacturing facilities and business showroom designs.
Awesome Garages
702-881-0072
https://awesomegarageslasvegas.com
tags: garage, storage, systems, las vegas, nevada, design, ideas, renovations, remodeling, home garage, residential design, casitas, RV garages, patio covers, detached garages, hidden rooms, basements, storage, panic room, underground shelter, auto shop garage, car repair, auto parking lifts, auto shop equipement, luxury car, boat lifts, commercial design, workshops, inventory warehouse, storage space, office building, manufacturing facilities, business showroom
Awesome Garages in Las Vegas builds custom garage designs for renovations and remodeling of your home garage, residential design ideas for casitas, RV garages, patio covers, detached garages, hidden rooms, even basements for storage, panic room or an underground shelter, auto shop garage designs for car repair, auto parking lifts, auto shop equipement, luxury car and boat lifts, commercial design ideas for workshops, inventory warehouse, storage space, office building, manufacturing facilities and business showroom designs.
Awesome Garages
702-881-0072
https://awesomegarageslasvegas.com
tags: garage, storage, systems, las vegas, nevada, design, ideas, renovations, remodeling, home garage, residential design, casitas, RV garages, patio covers, detached garages, hidden rooms, basements, storage, panic room, underground shelter, auto shop garage, car repair, auto parking lifts, auto shop equipement, luxury car, boat lifts, commercial design, workshops, inventory warehouse, storage space, office building, manufacturing facilities, business showroom
Learning a second language is 10 times harder than any telemarketing call. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: You are really ha people then feel seen, they feel heard, they feel like they matter. And that sounds exactly what you are able to do through the way that you communicate with others.
Richard Blank: Sure. And in their first day when they come to work, I let 'em know that learning a second language is 10 times harder than anything.
I'll put them on, I'll give 'em all their resource. and I'll support you a hundred percent. And before we go into the training room, why don't we go play some pinball for 20 minutes and go ? And so we start with dessert first. And so I've seen individuals on their first day instead of just absorbing, now they're contributing.
I really do see that sort of momentum and breakthrough very fast.
Christina Canters: Wait, can you dive a little bit more into that? So when you say you have dessert first. What exactly are your team doing on the first day? Is it the playing the pinball?
Richard Blank: Of course. Before even the training class ,
Christina Canters: so everyone, so it's basically having fun.
So it's having fun building culture before they've even watched the first onboarding video, my
Richard Blank: friend is helping them relax, love it, because they just probably came from an environment where they left because of a bad coworker, bad supervisor. Obviously they're not there anymore, so it's, they're on a rebound.
But I cracked a code. When people are filling out their applications and putting in everything that you want, hire them for. I asked them to turn their paper over and why don't you write me a couple paragraphs of a coming of age moment? Let me know when you had your walkabout, when you beat up a bully or saved a kitten out of a tree.
And so I do this to see what sort of depth they have, where their mind goes immediately when it comes to how they see themselves in their proudest moment, and also on a rainy Wednesday. I can remind you of when you were a champion and let them know that you're better than that and I, I know where you could be.
And so these are the sort of things where you try to really grow with somebody with synergy, because as I say, they look at me as a boss and they come into work and everyone does their 40 hours a week. I, I see it differently. I was given a career. I came to Costa Rica at 27 and worked at my friend's center for four years.
So it was a one in a million opportunity. I, I learned it from the inside out. I wasn't C level. I sat in the cubicles, broke bread, saw all the good and the bad, and it allowed me to understand areas in which I could extend more empathy and give, not just call center industries, any sort of person, more dignity.
And I knew if I was ever given that. My base foundation would be play , empathy, and just showing that sort of respected people because, um, it's done well for me. I have a very nice reputation here and I am a guest in this country, and so the fact that I was embraced, I was able to build a business in a very competitive industry.
I got my blessings every day. This should have never happened, and so. It really puts things in perspective on being bold. And fortune does favor the brave. And from time to time, my friend, there may be naysayers and gray believers out there, and it's only because they love you, but you have this sort of thing in your heart, then by all means, you should drink life and you should go for it.
And I really respect people that are responsible financially and with their family, but have this sort of vigor. To really put their hat in the ring, or as John Wayne said, die with your boots on . And, and I love seeing people like that because you know, they're living the most fulfilled life.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Rushmore Shadows is a campgrounds near Mt. Rushmore National Monument. It is an excellent place for camping, fishing, and hiking. We pride ourselves on having a fun atmosphere, being private, secure, and quiet. Make us your next vacation destination!
Rushmore Shadows
23680 Busted Five Court, Rapid City, SD 57702
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/rushmore-shadows-resort/
Google Plus Listing: https://www.google.com/maps?cid=16502141061022188925
Service We Offer:
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:
Facebook: https://www.facebook.com/rushmoreshadows
Twitter: https://twitter.com/TravelResort3
Pinterest: https://www.pinterest.com/rushmoreshadows/
Instagram: https://www.instagram.com/rushmoreshadows/
Gettysburg Battlefield Resort is a camping resort with cabins, tent sites, and RV sites. With a full range of amenities including our very own Battlefield reenactment grounds, Olympic size swimming pool, a playground for the little ones, ball fields and courts, a general store and ice cream parlor, our very own game room, stocked pond and nature trails as well as themed activities through the week, the option are endless! Call us at (855) 432-8457 for more information about Gettysburg campground or visit our website.
Gettysburg Battlefield Resort
1960 Emmitsburg Rd, Gettysburg, PA 17325
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/gettysburg-battlefield-resort/
Google Plus Listing: https://maps.google.com/maps?cid=15352719819056723877
Service We Offer:
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:
Facebook: https://www.facebook.com/GettysburgBattlefieldResort
Twitter: https://twitter.com/camptra
Pinterest: https://www.pinterest.com/gettysburgbattlefieldresort/
Instagram: https://www.instagram.com/gettysburgbattlefieldresortpa/
Sycamore Lodge Resort is a luxury resorts near Charlotte NC. We offer a wide range of amenities and activities for the guests to enjoy. The beautiful North Carolina Sycamore Lodge Resort, rests on 194 acres of land with beautiful pine, sycamore, dogwood, oak and magnificent magnolia trees, sprawling the lodges campgrounds! Come experience the beauty of it all with us today!
Sycamore Lodge Resort
1059 Sycamore Ln, Jackson Springs, NC 27281
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/sycamore-lodge-resort/
Google Plus Listing: https://maps.google.com/maps?cid=375887173642379595
Service We Offer:
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:
Facebook: https://www.facebook.com/SycamoreLodge
Twitter: https://twitter.com/camptra
Pinterest: https://www.pinterest.com/sycamorelodgeresort/
Instagram: https://www.instagram.com/sycamorelodgeresortnc/
Northshore Landing Resort is a family-owned camp resort in North Beach. A playful railroad theme is just a hint of all the fun you will have at this one-of-a-kind resort. Offering full hook-up RV Sites, Cabin Rentals, and Tent Sites. The campground is full of authentic railroad boxcars, club cars, and cabooses – and you can spend the night in one! Situated on 55 acres on the enchanted Lake Oconee, North Shore Landing is a pure natural beauty.
Northshore Landing Resort
2541 Carey Station Rd, Greensboro, GA 30642
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/north-shore-landing-resort/
Google Plus Listing: https://maps.google.com/maps?cid=9420223384203054774
Service We Offer:
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:
Facebook: https://www.facebook.com/NorthShoreLanding
Twitter: https://twitter.com/camptra
Pinterest: https://www.pinterest.com/northshorelandingresorts/
Instagram: https://www.instagram.com/northshorelandingresortga/
Wally World Riverside Resort is a family-friendly resort in Ohio. It has all the amenities you would expect from a four-star resort, but with an added twist. The resort is designed for families with kids of all ages and it has a large water park for those hot summer days. The Wally World Riverside Resort is perfect for a weekend getaway or an extended family vacation.
Wally World Riverside Resort
16121 Co Hwy 23, Loudonville, OH 44842
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/wally-world-riverside-resort/
Google Plus Listing: https://maps.google.com/maps?cid=10283014900734219377
Service We Offer:
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:
Facebook: https://www.facebook.com/WallyWorldResort
Twitter: https://twitter.com/camptra
Pinterest: https://www.pinterest.com/wallyworldriversideresorts/
Instagram: https://www.instagram.com/wallyworldriversideresortoh/