Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
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Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The global interventional radiology market, valued at USD 24.20 billion in 2024, is projected to grow at a CAGR of 6.70% to reach USD 46.29 billion by 2034.
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Claight Corporation (Expert Market Research) sales@expertmarketresearch.com
+1-415-325-5166
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Not Quite After Midnight Podcast. Special guests Tony Selimi and Richard Blank. October 13th, 2022.
I would like to thank my wonderful guests, Tony Jeton Selimi and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Tony is an Internationally Award-Winning Life Strategist and Business Coach Specializing in Human Behavior, Leadership Development, and Maximizing Business and Human Potential. Find out more about him on his website: https://tonyselimi.com.
How will these two mesh during the show? What will they find out they have in common? What about their differences? You're in the right place to find out.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Defining Moments: Inner Battles, Priorities, and Leadership During COVID
Because it's not those battles that we fight on the outside. It's those that we fight within ourselves that defines who we become. Very good. And so also you see your priorities if you're about to lose everything. It's like if your house is burning, what's the one thing you run in and grab? Is it your photographs, your dog? I don't know. But you realize you could lose everything if I could just keep one thing. And I don't know, it grounds you. During COVID, there were a lot of individuals that I had extremely high expectations on and they disappointed me so. And then you had other individuals that really stepped up the plate. showed leadership didn't surprise me I always knew they had it in them but really
Following Intuition and the Magic of Science and Spirit
Sometimes I think about falling in love. I believe in metaphysics. I believe in certain sort of things we can't explain and can't control. And so a lot of this stuff, I believe, is just your intuition, your tingles, your sixth sense that kicks in. And so I like to put a little bit of magic dust on some of these thoughts to see if there's any sort of things out there that are assisting me and getting me there, like stars being aligned, in a sense. I believe totally in that, Richard. It's, you know, it's that intuition, that very strong intuition that I had since I was a child. You know, what I haven't shared, it's like, you know, I was in hospital for almost like two years in a life support machine at the age of eight. But when I was born, my parents were told by the spiritual teacher that they used to go saying he's going to be a master healer, he'll go around the world and do all the work that I'm doing now. But, you know, for me, it was a hoo-ha thing. But one thing I always love to learn, it's understanding science and spirit.
https://youtu.be/AFrvqkudDGM?si=QYEizMROzglOO0Ee
https://youtu.be/SK4haXsWuTg
https://youtu.be/bJAcnvLm1Tw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not quite after midnight podcast, Bil Hatch, Tony J. Selimi, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Over the last 30 years, Tony J. Selimi has helped individuals from all professions, including A-List celebrities, royals, senior executives, business owners, entrepreneurs, corporate clients, global leaders, politicians, doctors, lawyers, bankers, speakers, coaches, and authors to achieve their aspirations and go from where they are to where they know they want to be. Tony’s vast knowledge, experience and perspective from working with clients in various industries and professions allows him to effectively and efficiently assist you get unstuck and provide you with a unique, individual and targeted integrated coaching and mentoring approach to achieving results at times of doubt, forced change, fear of the unknown and uncertainty. As your coaching partner he will help you unleash your magnificence, excel and empower yourself in all critical areas of life, and live fulfilled, authentically and freely on your terms. Organizations seek his expertise to boost productivity, performance, profits and overall employee wellbeing. Some of the world’s top CEOs have sought his expertise to help them increase shareholder value by focusing on and leveraging their strengths, innovation, and successes.
Unleash Your Brilliance. Elevate Your Business. Embody Fulfilment.
In the fast-paced worlds of leadership, entrepreneurship, and influence, even the most accomplished individuals face moments of doubt, disconnection, and stagnation. You may find yourself at a crossroads—where purpose fades, pressure mounts, and clarity feels out of reach.
Whether you’re a CEO navigating complex business transformations, a founder scaling under stress, or a public figure battling internal battles behind the spotlight—these silent challenges impact not just performance, but your health, relationships, and legacy.
This is where Tony J. Selimi steps in.
A globally recognised human behaviour expert, board-level advisor, award-winning author, and transformational life and business strategist, Tony specialises in assisting high-level leaders rise from crisis to clarity, confusion to confidence, and burnout to breakthrough.
No matter where you are in the world, Tony is available for both virtual and in-person sessions. He is committed to focusing you on achieving your personal, relational, financial, business, and professional goals.
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Book a transformative coaching or business strategy session with Tony today by emailing info@tonyselimi.com. Discover how to unlock your fullest potential, purpose, and profits and start thriving in every aspect of your life with clarity, confidence, and certainty.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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The global backpack market, valued at USD 16.47 billion in 2024, is expected to grow at a CAGR of 6.00% from 2025 to 2034, reaching approximately USD 29.50 billion by 2034. This growth is driven by increasing demand across various sectors including fashion, education, and travel.
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Claight Corporation (Expert Market Research) sales@expertmarketresearch.com
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American Vision Windows
Bill and Kathleen Herren started American Vision Windows after a poor experience with window replacement in their own home. More than 20 years and almost one million windows installed later, they are the No. 1 window replacement company in California, with expansion into Arizona and an ongoing commitment to providing the kind of selection and service they had personally hoped to find. From bay windows to garden windows to energy-efficient options, the company specializes in a wide range of high-quality window replacement and installation needs. From the first contact, clients are carefully guided through every step of the process until their windows are installed, their goals are met, and their expectations are exceeded. At American Vision Windows, “Revolutionizing the home improvement industry, one customer at a time” isn’t just a motto; It’s a driving force.
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