When Passion Becomes Practice.mp4W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
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Richard Blank hired bassist Garry Gary Beers of INXS.
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Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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