Building Team Culture Through Personal ConnectionNot Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
https://youtu.be/vDP0jkjcu4A
https://youtu.be/e0Yvs2GvC_w
https://youtu.be/aQUWqB-D7zs
https://youtu.be/EEXdF1z7LTY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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