The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.
The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.
We will share big ideas about business and life in general.What big thoughts are you thinking today?
Building Business Relationships
And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff.
Embrace the Unexpected: Journey of Growth
I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise.
Emotional Interactions: AI's Shortcomings
There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support.
https://youtu.be/MSdL9gCx7Qk
https://youtu.be/kEb34JeS1Co
https://youtu.be/j3TyG7q0DgU
https://youtu.be/9LodUrQP21Y
The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Jeff Borschowa
Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time.
As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike.
I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact.
Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success.
While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form.
Key Focus Areas
Abundance Mindset: Building a culture of generosity, optimism, and open collaboration.
Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation.
Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values.
Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues.
I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect.
When we connect, I’ll bring:
Creative, strategy-driven solutions tailored to your vision.
A commitment to helping you harness your unique strengths.
A network of like-minded collaborators who share your values and drive.
Who Might Not Benefit
My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles.
In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business.
We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall.
Our focus is:
1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty.
2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength.
3) How to manage saving, borrowing, and investing in a business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending
Edmonton, Alberta, Canada
Strategies for Spontaneous Sales
And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it.
Richard's Passion for Pinball Machines
guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it.
The Human Touch vs. AI in Customer Service
How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies
The Power of Delegation and Growth
Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.
Introduction to Global Wellness HQ and Richard Blank
Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank
Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success.
Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.
The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.
Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy.
We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.
Ethical Telemarketing and First Impressions
I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further.
Introduction to Traditional Marketing's Relevance
Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of...
Listen Actively for Superior Customer Service
customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.
https://youtu.be/U7hpx0d0GiI
https://youtu.be/jXPstDpwBNc
https://youtu.be/afih4W2AG1E
https://youtu.be/c4rslXdlyxA
Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living.
With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros
Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Overcoming Pressure and Following Passion
And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead
Success Metrics and Importance of Soft Skills
In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend.
Reach Out If You're Interested - No Strings Attached
if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing
Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank
The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships.
Understanding Call Center Contracts and Compliance
One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to call on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not call list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful.
AI vs. Human Touch in Customer Service
The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be.
https://www.youtube.com/watch?v=V8awjWIfJAc
https://youtu.be/CCbCZ-gi8e0
https://youtu.be/eFZHKjI4aA8
Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business.
WE TELL YOUR STORY
...Better
Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it?
Influence. Impact. Authorship.
Becoming an author is always a major achievement... but never done alone.
Our authors do more than simply publish a book; they make a dent in their Universe.
Why Authoring Your Book Can Change the World
(But You’ll Surely Fail if You Don’t Do This…)
Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish.
Engagement? That’s cute. What does that mean, anyway?
There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve.
Stop Dreaming. Start Researching.
Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal.
Is what you are saying worthy?
Will people resonate with it?
Can you make a difference?
What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written.
AUTHORS OF IMPACT
What’s your idea, your dream, your vision?
Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody.
But only if you are published.
Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate.
Take action today.
What do John Grisham, Tony Robbins, and ** Rowling have in common?
These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as…
…A lawyer in a busy firm.
…A janitor in a corporate office.
…Or a single mother on child support writing the first few words of her book on a napkin.
The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together.
At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch.
Research.
The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word.
We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others.
We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe.
If You Qualify, Expect:
Unparalleled collaboration to frame your unique perspective
Professional journalism to distill your content into a compelling story
A systems-based creative process that perfectly captures your voice
Over 200 data points of competitive intelligence
Unlimited revisions and focus group testing on your book cover
#1 status as a Best-Selling author on Amazon.
Major media attention and outreach to build your author*ity
...and much more.
Doug Crowe
Founder
A gifted leader with a variety of talents, Doug is a prolific businessman, marketing expert, and a brilliant writer. He writes for Entrepreneur.com and has been published in Yahoo Finance, Chicago Tribune, Daily Herald, and the Seattle Times.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Author your Brand Podcast, Doug Crowe, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#Doug Crowe #AuthoryourBrandPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank
The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships.
Understanding Call Center Contracts and Compliance
One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to call on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not call list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful.
AI vs. Human Touch in Customer Service
The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be.
https://www.youtube.com/watch?v=V8awjWIfJAc
https://youtu.be/CCbCZ-gi8e0
https://youtu.be/eFZHKjI4aA8
Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business.
WE TELL YOUR STORY
...Better
Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it?
Influence. Impact. Authorship.
Becoming an author is always a major achievement... but never done alone.
Our authors do more than simply publish a book; they make a dent in their Universe.
Why Authoring Your Book Can Change the World
(But You’ll Surely Fail if You Don’t Do This…)
Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish.
Engagement? That’s cute. What does that mean, anyway?
There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve.
Stop Dreaming. Start Researching.
Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal.
Is what you are saying worthy?
Will people resonate with it?
Can you make a difference?
What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written.
AUTHORS OF IMPACT
What’s your idea, your dream, your vision?
Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody.
But only if you are published.
Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate.
Take action today.
What do John Grisham, Tony Robbins, and ** Rowling have in common?
These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as…
…A lawyer in a busy firm.
…A janitor in a corporate office.
…Or a single mother on child support writing the first few words of her book on a napkin.
The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together.
At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch.
Research.
The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word.
We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others.
We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe.
If You Qualify, Expect:
Unparalleled collaboration to frame your unique perspective
Professional journalism to distill your content into a compelling story
A systems-based creative process that perfectly captures your voice
Over 200 data points of competitive intelligence
Unlimited revisions and focus group testing on your book cover
#1 status as a Best-Selling author on Amazon.
Major media attention and outreach to build your author*ity
...and much more.
Doug Crowe
Founder
A gifted leader with a variety of talents, Doug is a prolific businessman, marketing expert, and a brilliant writer. He writes for Entrepreneur.com and has been published in Yahoo Finance, Chicago Tribune, Daily Herald, and the Seattle Times.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Author your Brand Podcast, Doug Crowe, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#Doug Crowe #AuthoryourBrandPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank
The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships.
Understanding Call Center Contracts and Compliance
One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to call on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not call list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful.
AI vs. Human Touch in Customer Service
The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be.
https://www.youtube.com/watch?v=V8awjWIfJAc
https://youtu.be/CCbCZ-gi8e0
https://youtu.be/eFZHKjI4aA8
Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business.
WE TELL YOUR STORY
...Better
Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it?
Influence. Impact. Authorship.
Becoming an author is always a major achievement... but never done alone.
Our authors do more than simply publish a book; they make a dent in their Universe.
Why Authoring Your Book Can Change the World
(But You’ll Surely Fail if You Don’t Do This…)
Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish.
Engagement? That’s cute. What does that mean, anyway?
There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve.
Stop Dreaming. Start Researching.
Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal.
Is what you are saying worthy?
Will people resonate with it?
Can you make a difference?
What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written.
AUTHORS OF IMPACT
What’s your idea, your dream, your vision?
Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody.
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Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate.
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What do John Grisham, Tony Robbins, and ** Rowling have in common?
These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as…
…A lawyer in a busy firm.
…A janitor in a corporate office.
…Or a single mother on child support writing the first few words of her book on a napkin.
The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together.
At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch.
Research.
The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word.
We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others.
We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe.
If You Qualify, Expect:
Unparalleled collaboration to frame your unique perspective
Professional journalism to distill your content into a compelling story
A systems-based creative process that perfectly captures your voice
Over 200 data points of competitive intelligence
Unlimited revisions and focus group testing on your book cover
#1 status as a Best-Selling author on Amazon.
Major media attention and outreach to build your author*ity
...and much more.
Doug Crowe
Founder
A gifted leader with a variety of talents, Doug is a prolific businessman, marketing expert, and a brilliant writer. He writes for Entrepreneur.com and has been published in Yahoo Finance, Chicago Tribune, Daily Herald, and the Seattle Times.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Author your Brand Podcast, Doug Crowe, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#Doug Crowe #AuthoryourBrandPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
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THED Talks podcast Season 5 by Dr. Jimmy Chrismon. Soft skill conversations with Richard Blank. EP:9
THED Talks is a podcast for theatre teachers and theatre education students. Dr. Jimmy Chrismon, Theatre Education professor at Illinois State University, brings you stories and interviews from experienced K-12 theatre teachers, current theatre education majors, and professors of theatre education that will warm your heart, renew your faith in teaching, and provide resources to better your practice in your theatre classroom. Pour the coffee, relax, and join us for heart-warming conversations and practical advice from practitioners making a difference in students' lives each and every day!
This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica’s Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!
https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY
Dr. Jimmy Chrismon is a theatre educator with 17 years of experience in the public schools of North and South Carolina. He currently teaches full time as an Associate Professor of Theatre Teacher Education at Illinois State University. He was an adjunct theatre faculty member at Winthrop University and Central Piedmont Community College. He has acted, directed, designed, and produced professionally for 25 years. He received his Bachelor of Arts Degree in Theatre Education from The University of North Carolina at Charlotte where he was a North Carolina Teaching Fellow. He received his Master of Education Degree in Theatre Education from The University of North Carolina at Greensboro. He received his Doctor of Education Degree in Curriculum and Instruction from Gardner-Webb University. He has also worked for The Children’s Theatre of Charlotte and The Lake Norman School of the Arts. He received the 2022 Johnny Saldana Award for Outstanding Professor of Theatre Education from the American Alliance for Theatre and Education. He has published articles in notable journals. His research includes effective theatre teachers, intimacy direction, wellness practices for theatre teachers, and trauma-informed practices in theatre education. He is a consent forward artist, an Intimacy Director., workshop leader, and guest speaker He currently resides in Bloomington, Illinois.
Dr. Chrismon’s acting credits include: The Curious Incident of the Dog in the Nighttime, Lonely Planet, Doubt: A Parable, Company, The History Boys, Godspell, Shadow Box, The Baltimore Waltz, Tick, tick..Boom… Read More
Associate Professor of Theatre Teacher Education at Illinois State University. Host of THED Talks, a podcast for theatre education. Former high school theatre teacher, adjunct faculty in theatre education, theatre director at the collegiate and high school levels as well as community theatre level, experience with IB Theatre, middle school, and elementary theatre teaching. Experience with EdTPA and National Board for Professional Teaching Standards.
It is a privilege and obligation to establish and maintain the highest of expectations of my students at all levels as I teach what I love most, theatre. Whether it be teaching students from preschool through high school the value of theatre education, performance techniques, theatre history, directing, technical theatre, playwriting, and musical theatre or teaching theatre education majors various methods of teaching theatre, classroom management strategies, ways to form healthy relationships with their students and theatre for social change, my passion for my crafts of theatre and teaching are at the forefront of all I do. It is my hope to pass that passion on to my students to create educated consumers of theatre as well as the highest quality of professionals in all areas of theatre, specifically as theatre educators.
I love what I do. I love my students. I take my job as a teacher very seriously as it is a joy, honor and privilege to impart my love to those I teach and continue the tradition of excellence in theatre education
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
THED Talks podcast Season 5 by Dr. Jimmy Chrismon. Soft skill conversations with Richard Blank. EP:9
THED Talks is a podcast for theatre teachers and theatre education students. Dr. Jimmy Chrismon, Theatre Education professor at Illinois State University, brings you stories and interviews from experienced K-12 theatre teachers, current theatre education majors, and professors of theatre education that will warm your heart, renew your faith in teaching, and provide resources to better your practice in your theatre classroom. Pour the coffee, relax, and join us for heart-warming conversations and practical advice from practitioners making a difference in students' lives each and every day!
This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica’s Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!
https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY
Dr. Jimmy Chrismon is a theatre educator with 17 years of experience in the public schools of North and South Carolina. He currently teaches full time as an Associate Professor of Theatre Teacher Education at Illinois State University. He was an adjunct theatre faculty member at Winthrop University and Central Piedmont Community College. He has acted, directed, designed, and produced professionally for 25 years. He received his Bachelor of Arts Degree in Theatre Education from The University of North Carolina at Charlotte where he was a North Carolina Teaching Fellow. He received his Master of Education Degree in Theatre Education from The University of North Carolina at Greensboro. He received his Doctor of Education Degree in Curriculum and Instruction from Gardner-Webb University. He has also worked for The Children’s Theatre of Charlotte and The Lake Norman School of the Arts. He received the 2022 Johnny Saldana Award for Outstanding Professor of Theatre Education from the American Alliance for Theatre and Education. He has published articles in notable journals. His research includes effective theatre teachers, intimacy direction, wellness practices for theatre teachers, and trauma-informed practices in theatre education. He is a consent forward artist, an Intimacy Director., workshop leader, and guest speaker He currently resides in Bloomington, Illinois.
Dr. Chrismon’s acting credits include: The Curious Incident of the Dog in the Nighttime, Lonely Planet, Doubt: A Parable, Company, The History Boys, Godspell, Shadow Box, The Baltimore Waltz, Tick, tick..Boom… Read More
Associate Professor of Theatre Teacher Education at Illinois State University. Host of THED Talks, a podcast for theatre education. Former high school theatre teacher, adjunct faculty in theatre education, theatre director at the collegiate and high school levels as well as community theatre level, experience with IB Theatre, middle school, and elementary theatre teaching. Experience with EdTPA and National Board for Professional Teaching Standards.
It is a privilege and obligation to establish and maintain the highest of expectations of my students at all levels as I teach what I love most, theatre. Whether it be teaching students from preschool through high school the value of theatre education, performance techniques, theatre history, directing, technical theatre, playwriting, and musical theatre or teaching theatre education majors various methods of teaching theatre, classroom management strategies, ways to form healthy relationships with their students and theatre for social change, my passion for my crafts of theatre and teaching are at the forefront of all I do. It is my hope to pass that passion on to my students to create educated consumers of theatre as well as the highest quality of professionals in all areas of theatre, specifically as theatre educators.
I love what I do. I love my students. I take my job as a teacher very seriously as it is a joy, honor and privilege to impart my love to those I teach and continue the tradition of excellence in theatre education
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
THED Talks podcast Season 5 by Dr. Jimmy Chrismon. Soft skill conversations with Richard Blank. EP:9
THED Talks is a podcast for theatre teachers and theatre education students. Dr. Jimmy Chrismon, Theatre Education professor at Illinois State University, brings you stories and interviews from experienced K-12 theatre teachers, current theatre education majors, and professors of theatre education that will warm your heart, renew your faith in teaching, and provide resources to better your practice in your theatre classroom. Pour the coffee, relax, and join us for heart-warming conversations and practical advice from practitioners making a difference in students' lives each and every day!
This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica’s Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!
https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY
Dr. Jimmy Chrismon is a theatre educator with 17 years of experience in the public schools of North and South Carolina. He currently teaches full time as an Associate Professor of Theatre Teacher Education at Illinois State University. He was an adjunct theatre faculty member at Winthrop University and Central Piedmont Community College. He has acted, directed, designed, and produced professionally for 25 years. He received his Bachelor of Arts Degree in Theatre Education from The University of North Carolina at Charlotte where he was a North Carolina Teaching Fellow. He received his Master of Education Degree in Theatre Education from The University of North Carolina at Greensboro. He received his Doctor of Education Degree in Curriculum and Instruction from Gardner-Webb University. He has also worked for The Children’s Theatre of Charlotte and The Lake Norman School of the Arts. He received the 2022 Johnny Saldana Award for Outstanding Professor of Theatre Education from the American Alliance for Theatre and Education. He has published articles in notable journals. His research includes effective theatre teachers, intimacy direction, wellness practices for theatre teachers, and trauma-informed practices in theatre education. He is a consent forward artist, an Intimacy Director., workshop leader, and guest speaker He currently resides in Bloomington, Illinois.
Dr. Chrismon’s acting credits include: The Curious Incident of the Dog in the Nighttime, Lonely Planet, Doubt: A Parable, Company, The History Boys, Godspell, Shadow Box, The Baltimore Waltz, Tick, tick..Boom… Read More
Associate Professor of Theatre Teacher Education at Illinois State University. Host of THED Talks, a podcast for theatre education. Former high school theatre teacher, adjunct faculty in theatre education, theatre director at the collegiate and high school levels as well as community theatre level, experience with IB Theatre, middle school, and elementary theatre teaching. Experience with EdTPA and National Board for Professional Teaching Standards.
It is a privilege and obligation to establish and maintain the highest of expectations of my students at all levels as I teach what I love most, theatre. Whether it be teaching students from preschool through high school the value of theatre education, performance techniques, theatre history, directing, technical theatre, playwriting, and musical theatre or teaching theatre education majors various methods of teaching theatre, classroom management strategies, ways to form healthy relationships with their students and theatre for social change, my passion for my crafts of theatre and teaching are at the forefront of all I do. It is my hope to pass that passion on to my students to create educated consumers of theatre as well as the highest quality of professionals in all areas of theatre, specifically as theatre educators.
I love what I do. I love my students. I take my job as a teacher very seriously as it is a joy, honor and privilege to impart my love to those I teach and continue the tradition of excellence in theatre education
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
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