Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank.
On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries.
Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.
Guest Bio:
Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats.
Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center
Key Quotes:
"I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37)
"Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44)
"Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39)
Main Discussion Points:
The importance of building relationships in sales, not just trying to force a sale
Techniques for effective communication and rapport building on sales and support calls
Why it's important to treat everyone in an organization with respect, not just decision makers
How to get referrals and repeat business through exceptional customer service
Why taking time to understand the local culture is key when doing business abroad
How Costa Rica’s Call Center vets clients to avoid unethical business practices
Accents and Market Perception in Business
There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns.
Building Relationships: The Real Key Players
what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER.
Richard's Journey and Philosophy on Bravery
And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south.
The Double-Edged Sword of Telemarketing
If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision.
https://youtu.be/NN4CoABXzFA
https://youtu.be/A_G1bl-BhHc
https://youtu.be/bmOu5zU6k9I
https://youtu.be/tSzpNM_roKs
Grow Your Business with Our Tailored Digital Marketing Services
Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions
Welcome To
Beefy Marketing
We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape.
We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers.
Navigating the Digital Landscape Can Be Challenging
When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd.
Beefy Marketing
Your Solution to Success
Let us help you unlock your full potential, fuel your growth, and position your business for long-term success.
Meet Your Guide to Greater Impact
With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey.
We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom.
We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do.
John Kelley:
Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities.
I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact.
From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help.
Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource.
Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Tomball, Texas, United States
Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank.
On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries.
Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.
Guest Bio:
Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats.
Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center
Key Quotes:
"I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37)
"Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44)
"Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39)
Main Discussion Points:
The importance of building relationships in sales, not just trying to force a sale
Techniques for effective communication and rapport building on sales and support calls
Why it's important to treat everyone in an organization with respect, not just decision makers
How to get referrals and repeat business through exceptional customer service
Why taking time to understand the local culture is key when doing business abroad
How Costa Rica’s Call Center vets clients to avoid unethical business practices
Accents and Market Perception in Business
There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns.
Building Relationships: The Real Key Players
what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER.
Richard's Journey and Philosophy on Bravery
And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south.
The Double-Edged Sword of Telemarketing
If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision.
https://youtu.be/NN4CoABXzFA
https://youtu.be/A_G1bl-BhHc
https://youtu.be/bmOu5zU6k9I
https://youtu.be/tSzpNM_roKs
Grow Your Business with Our Tailored Digital Marketing Services
Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions
Welcome To
Beefy Marketing
We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape.
We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers.
Navigating the Digital Landscape Can Be Challenging
When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd.
Beefy Marketing
Your Solution to Success
Let us help you unlock your full potential, fuel your growth, and position your business for long-term success.
Meet Your Guide to Greater Impact
With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey.
We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom.
We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do.
John Kelley:
Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities.
I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact.
From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help.
Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource.
Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Tomball, Texas, United States
Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank.
On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries.
Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.
Guest Bio:
Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats.
Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center
Key Quotes:
"I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37)
"Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44)
"Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39)
Main Discussion Points:
The importance of building relationships in sales, not just trying to force a sale
Techniques for effective communication and rapport building on sales and support calls
Why it's important to treat everyone in an organization with respect, not just decision makers
How to get referrals and repeat business through exceptional customer service
Why taking time to understand the local culture is key when doing business abroad
How Costa Rica’s Call Center vets clients to avoid unethical business practices
Accents and Market Perception in Business
There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns.
Building Relationships: The Real Key Players
what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER.
Richard's Journey and Philosophy on Bravery
And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south.
The Double-Edged Sword of Telemarketing
If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision.
https://youtu.be/NN4CoABXzFA
https://youtu.be/A_G1bl-BhHc
https://youtu.be/bmOu5zU6k9I
https://youtu.be/tSzpNM_roKs
Grow Your Business with Our Tailored Digital Marketing Services
Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions
Welcome To
Beefy Marketing
We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape.
We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers.
Navigating the Digital Landscape Can Be Challenging
When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd.
Beefy Marketing
Your Solution to Success
Let us help you unlock your full potential, fuel your growth, and position your business for long-term success.
Meet Your Guide to Greater Impact
With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey.
We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom.
We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do.
John Kelley:
Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities.
I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact.
From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help.
Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource.
Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Tomball, Texas, United States
Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank.
On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries.
Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.
Guest Bio:
Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats.
Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center
Key Quotes:
"I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37)
"Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44)
"Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39)
Main Discussion Points:
The importance of building relationships in sales, not just trying to force a sale
Techniques for effective communication and rapport building on sales and support calls
Why it's important to treat everyone in an organization with respect, not just decision makers
How to get referrals and repeat business through exceptional customer service
Why taking time to understand the local culture is key when doing business abroad
How Costa Rica’s Call Center vets clients to avoid unethical business practices
Accents and Market Perception in Business
There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns.
Building Relationships: The Real Key Players
what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER.
Richard's Journey and Philosophy on Bravery
And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south.
The Double-Edged Sword of Telemarketing
If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision.
https://youtu.be/NN4CoABXzFA
https://youtu.be/A_G1bl-BhHc
https://youtu.be/bmOu5zU6k9I
https://youtu.be/tSzpNM_roKs
Grow Your Business with Our Tailored Digital Marketing Services
Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions
Welcome To
Beefy Marketing
We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape.
We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers.
Navigating the Digital Landscape Can Be Challenging
When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd.
Beefy Marketing
Your Solution to Success
Let us help you unlock your full potential, fuel your growth, and position your business for long-term success.
Meet Your Guide to Greater Impact
With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey.
We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom.
We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do.
John Kelley:
Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities.
I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact.
From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help.
Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource.
Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Tomball, Texas, United States
Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank.
On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries.
Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.
Guest Bio:
Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats.
Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center
Key Quotes:
"I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37)
"Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44)
"Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39)
Main Discussion Points:
The importance of building relationships in sales, not just trying to force a sale
Techniques for effective communication and rapport building on sales and support calls
Why it's important to treat everyone in an organization with respect, not just decision makers
How to get referrals and repeat business through exceptional customer service
Why taking time to understand the local culture is key when doing business abroad
How Costa Rica’s Call Center vets clients to avoid unethical business practices
Accents and Market Perception in Business
There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns.
Building Relationships: The Real Key Players
what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER.
Richard's Journey and Philosophy on Bravery
And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south.
The Double-Edged Sword of Telemarketing
If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision.
https://youtu.be/NN4CoABXzFA
https://youtu.be/A_G1bl-BhHc
https://youtu.be/bmOu5zU6k9I
https://youtu.be/tSzpNM_roKs
Grow Your Business with Our Tailored Digital Marketing Services
Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions
Welcome To
Beefy Marketing
We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape.
We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers.
Navigating the Digital Landscape Can Be Challenging
When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd.
Beefy Marketing
Your Solution to Success
Let us help you unlock your full potential, fuel your growth, and position your business for long-term success.
Meet Your Guide to Greater Impact
With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey.
We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom.
We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do.
John Kelley:
Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities.
I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact.
From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help.
Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource.
Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Tomball, Texas, United States
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
La Eneida es un poema épico escrito por el poeta romano Virgilio en el siglo I a. C. Es una de las obras maestras de la literatura latina y uno de los poemas épicos más importantes de la literatura occidental.
It's better to clean a window than to break a window in childhood.Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: For you, star, when did you first realize that this type of skill was so powerful?
Richard Blank: When I was a young man, I was, I was taught when you go over to a friend's house to wipe your feet and ask for permission and, and just. Know, your pleases and thank yous. And so instead of being known in elementary school as a bad child and not asked to come back, most of the parents said, you're one of the few friends I allow Christina to hang out with.
And so, um, I realized that by being polite was better than cursing. It's better to clean a window than to break a window. And, you know, you could always grow up and, and, you know, live life and, and figure out the stupid things to do in your childhood. . But when I was in my twenties and individuals were going for job interviews and they were too well rehearsed, they would stumble upon themselves.
And I tried that one time and I was very out of character. And then I said to myself in the mirror, it was right when I graduated college, I was never gonna do that again. Christina, either they're gonna love me or they're not gonna wanna work with me because if they love me, it's gonna allow me the sort of liberty and freedom
To be me and you'll get the best out of. Because if I'm in a in a box, I'll be miserable and you will not know the real person. And I try to do that here. I allow people to grow naturally. There's labor laws and people have to do certain things, but if somebody has an idea, Or I see the potential in someone, I will bend them but not break them.
I'll get them to stand up and do public speaking. I will have them sit in meetings with me and contribute. I will listen to their calls and not just say, Hey, great job, but I will let them know what they did. And so by allowing me to work with individuals from a C level where I could be humble. I could be, um, you know, show this sort of gratitude and interest in them.
It's amazing how many people tell me I'm the only boss that's ever done something like that. And so with all these people, cuz I compete against Amazon, they have thousands of people here, all the bells and whistles. But I do know this, Jeff Bezos didn't play pinball with everybody. . I walk the roads and I know everybody's.
I'll be there downstairs to say hello to your mother when she fix you up at work. And I don't need to be thousands, but my couple hundred that I have, the people that are with me, that's what they were looking for. They wanted the smaller shot. They wanted their name to be known. They wanted to grow. And that's why my friend, I believe that water seeks its own level.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
MTL Duct Cleaning offer the complete package in cleaning your dryer vent. We remove your dryer clean it inside and out then we brush your entire dryer vent removing all lint that has caked on the vent walls over the years. Your drying machine will work faster saving you electricity. Call us at (514) 951-3328 for more information about dryer vent cleaning Kirkland or visit our website.
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Jarrah-Nejad M.D., F.I.C.S., F.A.C.S., known to his patients as Dr. J, has attracted an international patient base and is renowned as a truly extraordinary plastic surgeon in Beverly Hills. Treating patients not only nationally, but from all over the world, Dr. J and his team provide a red-carpet experience to every single patient. Dr Payam Jarrah-Nejad track record of remarkably transformative results can be seen on the many before-and-after galleries on this site and are verified by his delighted former patients via countless five-star ratings and rave reviews on Yelp, RealSelf and Google.
Dr Jarrah-Nejad M.D., F.I.C.S., F.A.C.S., known to his patients as Dr. J, has attracted an international patient base and is renowned as a truly extraordinary plastic surgeon in Beverly Hills. Treating patients not only nationally, but from all over the world, Dr. J and his team provide a red-carpet experience to every single patient. Dr Payam Jarrah-Nejad track record of remarkably transformative results can be seen on the many before-and-after galleries on this site and are verified by his delighted former patients via countless five-star ratings and rave reviews on Yelp, RealSelf and Google.
Dr Jarrah-Nejad M.D., F.I.C.S., F.A.C.S., known to his patients as Dr. J, has attracted an international patient base and is renowned as a truly extraordinary plastic surgeon in Beverly Hills. Treating patients not only nationally, but from all over the world, Dr. J and his team provide a red-carpet experience to every single patient. Dr Payam Jarrah-Nejad track record of remarkably transformative results can be seen on the many before-and-after galleries on this site and are verified by his delighted former patients via countless five-star ratings and rave reviews on Yelp, RealSelf and Google.
Dr Jarrah-Nejad M.D., F.I.C.S., F.A.C.S., known to his patients as Dr. J, has attracted an international patient base and is renowned as a truly extraordinary plastic surgeon in Beverly Hills.
Dr Jarrah-Nejad M.D., F.I.C.S., F.A.C.S., known to his patients as Dr. J, has attracted an international patient base and is renowned as a truly extraordinary plastic surgeon in Beverly Hills.
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Benefits
This natural sunblock gives your skin broad-spectrum protection from harmful UVA & UVB rays and pollutants as well.
The active ingredients rich in vitamins A, C and E prevent skin damage by neutralizing the free radicals and UV rays.
SPF 55 offers standard coverage for daily use; helps to protect your skin even indoors. This sunscreen helps to protect your skin not just from sun-damage, but also keeps it safe from harmful chemicals as it is without any benzophenone, and oxide color.
It is a lightweight formulation that is non-greasy.
It spreads evenly and dries quickly without clogging your pores to form a transparent film that shields your skin.
It is infused with high concentration of skin-nourishing natural actives. Delivers the goodness of raspberry extract, carrot seed extract, avocado oil and vitamin E.
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WOW skin science aloe vera gel is pure aloe vera, hygienically extracted & carefully packaged, to retain its natural healing & rejuvenating benefits. It is a multipurpose beauty care product designed for healthy skin, hair & scalp care.
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Rub a very small amount on the inside of your elbow area to test for any allergic reaction before use, discontinue use if uncomfortable or if irritation occurs
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A detailed review of the WOW Skin Aloevera Gel:
Use as a daily moisturizer for face, skin, hair, moisturizing after shave lotion for men and women, loaded with nutrients such as vitamins A, C, E, B12- folic acid and much more.
Healthier hair: Use as a hair gel or cleansing conditioner for strong, shiny and dandruff free hair, great for use as an aftershave, hair gel, or leave in conditioner for shinier, healthier hair
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Please follow me on:
Instagram: @eatprayblush
Twitter: @eatprayblush
Blogspot: https://eatprayblush.blogspot.com/
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For queries, write to:
eatprayblush@gmail.com
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Disclaimer: All the views and opinions expressed are of my own, based on my personal research and experiences. Kindly use the product on your own discretion.
ID 🇮🇩:
Jadi kan videoku yang Oreo rasa Listerine (yang sebenernya parodi iklan Oreo rasa jeruk eskrim waktu itu) udah melonjak popularitasnya. Nah, beberapa tahun kemudian sekarang aku K E M B A L I dengan kombinasi absurd dua produk terkenal yaitu Fruit Tea dan Pantene!
Idenya dateng dari sepupuku Fya (iya Fya yang nyuarain di iklan Oreo Listerine) pas kita mikir bareng lol.
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EN 🇺🇸:
As y'all know I've found success with my Oreo Listerine animated commercial (which was supposed to be a parody of the orange ice-cream Oreo commercial from back then), a couple of years later now I'm B A C K with another animated commercial with two other products absurdly combined, Fruit Tea and Pantene!
Gotta give it to my cousin Fya (yes that Fya who voiced for the Oreo Listerine commercial) for co-founding this idea lol.
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Voices: @paramithania & @kamiqurra and myself as the narrator
Music done in Garageband
Animation done in Adobe After Effects
It is a Vegan solution to your hair fall problem Promotes hair growth and nourishment with the goodness of Vitamin A, C, D, E, B-complex, Iron, Zinc, etc & Omega 3
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3030 US-301 N, Ellenton, FL 34222, USA
941-722-0502
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