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The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading. https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do. Join their conversation on reducing attrition by helping people grow, and in turn, growing the business. 3 Key Takeaways Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company. Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success. Jim Barnish, Jr Founding Managing Partner Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value. Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments. My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership. Industry & Type Expertise Startups VC PE SaaS Mastery and Unique Skills Design Thinking Launches & GTM Mergers & Acquisitions RevOps Startups Strategy Value Creation Assessment (VCA) We start by dissecting market’s complexities to unearth authentic opportunities for growth. We meticulously evaluate your market position, customer dynamics, competitive landscape, and technological capabilities through the trained eye of an investor. This comprehensive analysis yields a clear strategy for both immediate growth and sustained expansion. From the Outside Looking in: A network of competing factors We analyze all external factors that put pressure on the company, including competition, industry trends, and customer demands, and identify strategies to mitigate risk From the Inside Looking Out: Analysis of business maturity Our VCA is designed to ensure functional alignment across all areas within the company, balancing effort distribution and removing bottlenecks within each function for scale Value Creation Roadmap Our tailored roadmap leverages data-driven strategies to prompt growth, aligning closely with your company’s unique characteristics. Align Products with Market Value Identify Revenue Opportunities Optimize Operating Model Create a Strategy for Scale Goal Enhance value and recognized worth of offering(s). Product roadmap and architecture Delivery model Customer experience framework Pricing & packaging Service model innovation Ideal customer Accelerate Growth Plan Acceleration Our fractional executives become key drivers of growth. Eschewing the conventional consultancy model, which typically ends with mere recommendations, we bring a proactive, ‘hands-on’ mindset. By serving as fractional leaders, we deliver executive expertise without the need for a full-time role, propelling your business towards its desired trajectory. We bring a broad spectrum of expertise, united by stringent standards. Our core values include: Agility Proactive, decisive, strategically adaptable, and cost-aware. Expertise Deeply informed, experienced, impartial, and meticulous. Harmony Attentive listening, guiding development, and market testing to validate outcomes. Go-To-Market Strategy Proven process, accelerated outcomes. Our process informs and accelerate yours go-to-market strategy, executing on insights during our initial assessment to make your product, brand, and go-to-market vision a reality. We uncover new opportunities for your technology, process, and people, then create a roadmap and package to bring your solution to its optimal market. Product We pinpoint opportunities to enhance your product with value-adding features and services, explore adjacent markets for expansion, strategize for intellectual property monetization, and craft pricing and packaging strategies designed to boost revenue and attract new customers. Deliverables Roadmap Technology architecture Scalable solutions Packaging & pricing Brand We position your company for category leadership with a brand strategy and messaging that reflects your unique value. We help your brand shine, transforming your identity to gain credibility, build momentum, and position for a transaction. Deliverables Brand foundations Positioning and messaging Product portfolio architecture Brand design system Go-To Market We swiftly tailor your offering to ideal targets, crafting a robust revenue strategy that enhances customer engagement through refined sales processes, impactful collateral, strategic partnerships, and targeted marketing. Our primary aim is to perfect the customer experience at every interaction. Deliverables Channels Quality of pipeline Sales strategy & CRM Communications strategy Harvest Securing Peak Value with Managed Risk Finally, in the harvest phase, we deploy our M&A experts and investor acumen to optimize your company’s market position for peak portfolio performance. Businesses refined through our process will emerge well-equipped for growth, featuring a scalable operating model, a solid pipeline, low-risk profile, and maximized enterprise value, all underpinned by robust technology and a unique brand identity. High Impact Capabilities for Harvesting Value Exit Readiness Value gap analysis Business plan consolidation Buyer research Marketing asset preparation Network access Investment Due Diligence M&A strategy Industry / market research Company analysis Risk assessment Growth plan Post Transaction Support Growth strategy Technology integration Business optimization Organizational transformation 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheOrchidBlack #DirtPodcast #Jim Barnish #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Orchid Black, Dirt Podcast, Jim Barnish, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, A Pass to pitch using a positive escalation with Richard Blank. The Orchid Black Dirt Podcast by Jim Barnish, Jr. https://youtu.be/aofHSv9Vnxk
The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading. https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do. Join their conversation on reducing attrition by helping people grow, and in turn, growing the business. 3 Key Takeaways Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company. Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success. Jim Barnish, Jr Founding Managing Partner Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value. Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments. My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership. Industry & Type Expertise Startups VC PE SaaS Mastery and Unique Skills Design Thinking Launches & GTM Mergers & Acquisitions RevOps Startups Strategy Value Creation Assessment (VCA) We start by dissecting market’s complexities to unearth authentic opportunities for growth. We meticulously evaluate your market position, customer dynamics, competitive landscape, and technological capabilities through the trained eye of an investor. This comprehensive analysis yields a clear strategy for both immediate growth and sustained expansion. From the Outside Looking in: A network of competing factors We analyze all external factors that put pressure on the company, including competition, industry trends, and customer demands, and identify strategies to mitigate risk From the Inside Looking Out: Analysis of business maturity Our VCA is designed to ensure functional alignment across all areas within the company, balancing effort distribution and removing bottlenecks within each function for scale Value Creation Roadmap Our tailored roadmap leverages data-driven strategies to prompt growth, aligning closely with your company’s unique characteristics. Align Products with Market Value Identify Revenue Opportunities Optimize Operating Model Create a Strategy for Scale Goal Enhance value and recognized worth of offering(s). Product roadmap and architecture Delivery model Customer experience framework Pricing & packaging Service model innovation Ideal customer Accelerate Growth Plan Acceleration Our fractional executives become key drivers of growth. Eschewing the conventional consultancy model, which typically ends with mere recommendations, we bring a proactive, ‘hands-on’ mindset. By serving as fractional leaders, we deliver executive expertise without the need for a full-time role, propelling your business towards its desired trajectory. We bring a broad spectrum of expertise, united by stringent standards. Our core values include: Agility Proactive, decisive, strategically adaptable, and cost-aware. Expertise Deeply informed, experienced, impartial, and meticulous. Harmony Attentive listening, guiding development, and market testing to validate outcomes. Go-To-Market Strategy Proven process, accelerated outcomes. Our process informs and accelerate yours go-to-market strategy, executing on insights during our initial assessment to make your product, brand, and go-to-market vision a reality. We uncover new opportunities for your technology, process, and people, then create a roadmap and package to bring your solution to its optimal market. Product We pinpoint opportunities to enhance your product with value-adding features and services, explore adjacent markets for expansion, strategize for intellectual property monetization, and craft pricing and packaging strategies designed to boost revenue and attract new customers. Deliverables Roadmap Technology architecture Scalable solutions Packaging & pricing Brand We position your company for category leadership with a brand strategy and messaging that reflects your unique value. We help your brand shine, transforming your identity to gain credibility, build momentum, and position for a transaction. Deliverables Brand foundations Positioning and messaging Product portfolio architecture Brand design system Go-To Market We swiftly tailor your offering to ideal targets, crafting a robust revenue strategy that enhances customer engagement through refined sales processes, impactful collateral, strategic partnerships, and targeted marketing. Our primary aim is to perfect the customer experience at every interaction. Deliverables Channels Quality of pipeline Sales strategy & CRM Communications strategy Harvest Securing Peak Value with Managed Risk Finally, in the harvest phase, we deploy our M&A experts and investor acumen to optimize your company’s market position for peak portfolio performance. Businesses refined through our process will emerge well-equipped for growth, featuring a scalable operating model, a solid pipeline, low-risk profile, and maximized enterprise value, all underpinned by robust technology and a unique brand identity. High Impact Capabilities for Harvesting Value Exit Readiness Value gap analysis Business plan consolidation Buyer research Marketing asset preparation Network access Investment Due Diligence M&A strategy Industry / market research Company analysis Risk assessment Growth plan Post Transaction Support Growth strategy Technology integration Business optimization Organizational transformation 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheOrchidBlack #DirtPodcast #Jim Barnish #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Orchid Black, Dirt Podcast, Jim Barnish, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, A Pass to pitch using a positive escalation with Richard Blank. The Orchid Black Dirt Podcast by Jim Barnish, Jr. https://youtu.be/aofHSv9Vnxk
The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading. https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do. Join their conversation on reducing attrition by helping people grow, and in turn, growing the business. 3 Key Takeaways Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company. Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success. Jim Barnish, Jr Founding Managing Partner Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value. Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments. My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership. Industry & Type Expertise Startups VC PE SaaS Mastery and Unique Skills Design Thinking Launches & GTM Mergers & Acquisitions RevOps Startups Strategy Value Creation Assessment (VCA) We start by dissecting market’s complexities to unearth authentic opportunities for growth. We meticulously evaluate your market position, customer dynamics, competitive landscape, and technological capabilities through the trained eye of an investor. This comprehensive analysis yields a clear strategy for both immediate growth and sustained expansion. From the Outside Looking in: A network of competing factors We analyze all external factors that put pressure on the company, including competition, industry trends, and customer demands, and identify strategies to mitigate risk From the Inside Looking Out: Analysis of business maturity Our VCA is designed to ensure functional alignment across all areas within the company, balancing effort distribution and removing bottlenecks within each function for scale Value Creation Roadmap Our tailored roadmap leverages data-driven strategies to prompt growth, aligning closely with your company’s unique characteristics. Align Products with Market Value Identify Revenue Opportunities Optimize Operating Model Create a Strategy for Scale Goal Enhance value and recognized worth of offering(s). Product roadmap and architecture Delivery model Customer experience framework Pricing & packaging Service model innovation Ideal customer Accelerate Growth Plan Acceleration Our fractional executives become key drivers of growth. Eschewing the conventional consultancy model, which typically ends with mere recommendations, we bring a proactive, ‘hands-on’ mindset. By serving as fractional leaders, we deliver executive expertise without the need for a full-time role, propelling your business towards its desired trajectory. We bring a broad spectrum of expertise, united by stringent standards. Our core values include: Agility Proactive, decisive, strategically adaptable, and cost-aware. Expertise Deeply informed, experienced, impartial, and meticulous. Harmony Attentive listening, guiding development, and market testing to validate outcomes. Go-To-Market Strategy Proven process, accelerated outcomes. Our process informs and accelerate yours go-to-market strategy, executing on insights during our initial assessment to make your product, brand, and go-to-market vision a reality. We uncover new opportunities for your technology, process, and people, then create a roadmap and package to bring your solution to its optimal market. Product We pinpoint opportunities to enhance your product with value-adding features and services, explore adjacent markets for expansion, strategize for intellectual property monetization, and craft pricing and packaging strategies designed to boost revenue and attract new customers. Deliverables Roadmap Technology architecture Scalable solutions Packaging & pricing Brand We position your company for category leadership with a brand strategy and messaging that reflects your unique value. We help your brand shine, transforming your identity to gain credibility, build momentum, and position for a transaction. Deliverables Brand foundations Positioning and messaging Product portfolio architecture Brand design system Go-To Market We swiftly tailor your offering to ideal targets, crafting a robust revenue strategy that enhances customer engagement through refined sales processes, impactful collateral, strategic partnerships, and targeted marketing. Our primary aim is to perfect the customer experience at every interaction. Deliverables Channels Quality of pipeline Sales strategy & CRM Communications strategy Harvest Securing Peak Value with Managed Risk Finally, in the harvest phase, we deploy our M&A experts and investor acumen to optimize your company’s market position for peak portfolio performance. Businesses refined through our process will emerge well-equipped for growth, featuring a scalable operating model, a solid pipeline, low-risk profile, and maximized enterprise value, all underpinned by robust technology and a unique brand identity. High Impact Capabilities for Harvesting Value Exit Readiness Value gap analysis Business plan consolidation Buyer research Marketing asset preparation Network access Investment Due Diligence M&A strategy Industry / market research Company analysis Risk assessment Growth plan Post Transaction Support Growth strategy Technology integration Business optimization Organizational transformation 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheOrchidBlack #DirtPodcast #Jim Barnish #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Orchid Black, Dirt Podcast, Jim Barnish, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, A Pass to pitch using a positive escalation with Richard Blank. The Orchid Black Dirt Podcast by Jim Barnish, Jr. https://youtu.be/aofHSv9Vnxk
The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading. https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do. Join their conversation on reducing attrition by helping people grow, and in turn, growing the business. 3 Key Takeaways Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company. Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success. Jim Barnish, Jr Founding Managing Partner Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value. Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments. My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership. Industry & Type Expertise Startups VC PE SaaS Mastery and Unique Skills Design Thinking Launches & GTM Mergers & Acquisitions RevOps Startups Strategy Value Creation Assessment (VCA) We start by dissecting market’s complexities to unearth authentic opportunities for growth. We meticulously evaluate your market position, customer dynamics, competitive landscape, and technological capabilities through the trained eye of an investor. This comprehensive analysis yields a clear strategy for both immediate growth and sustained expansion. From the Outside Looking in: A network of competing factors We analyze all external factors that put pressure on the company, including competition, industry trends, and customer demands, and identify strategies to mitigate risk From the Inside Looking Out: Analysis of business maturity Our VCA is designed to ensure functional alignment across all areas within the company, balancing effort distribution and removing bottlenecks within each function for scale Value Creation Roadmap Our tailored roadmap leverages data-driven strategies to prompt growth, aligning closely with your company’s unique characteristics. Align Products with Market Value Identify Revenue Opportunities Optimize Operating Model Create a Strategy for Scale Goal Enhance value and recognized worth of offering(s). Product roadmap and architecture Delivery model Customer experience framework Pricing & packaging Service model innovation Ideal customer Accelerate Growth Plan Acceleration Our fractional executives become key drivers of growth. Eschewing the conventional consultancy model, which typically ends with mere recommendations, we bring a proactive, ‘hands-on’ mindset. By serving as fractional leaders, we deliver executive expertise without the need for a full-time role, propelling your business towards its desired trajectory. We bring a broad spectrum of expertise, united by stringent standards. Our core values include: Agility Proactive, decisive, strategically adaptable, and cost-aware. Expertise Deeply informed, experienced, impartial, and meticulous. Harmony Attentive listening, guiding development, and market testing to validate outcomes. Go-To-Market Strategy Proven process, accelerated outcomes. Our process informs and accelerate yours go-to-market strategy, executing on insights during our initial assessment to make your product, brand, and go-to-market vision a reality. We uncover new opportunities for your technology, process, and people, then create a roadmap and package to bring your solution to its optimal market. Product We pinpoint opportunities to enhance your product with value-adding features and services, explore adjacent markets for expansion, strategize for intellectual property monetization, and craft pricing and packaging strategies designed to boost revenue and attract new customers. Deliverables Roadmap Technology architecture Scalable solutions Packaging & pricing Brand We position your company for category leadership with a brand strategy and messaging that reflects your unique value. We help your brand shine, transforming your identity to gain credibility, build momentum, and position for a transaction. Deliverables Brand foundations Positioning and messaging Product portfolio architecture Brand design system Go-To Market We swiftly tailor your offering to ideal targets, crafting a robust revenue strategy that enhances customer engagement through refined sales processes, impactful collateral, strategic partnerships, and targeted marketing. Our primary aim is to perfect the customer experience at every interaction. Deliverables Channels Quality of pipeline Sales strategy & CRM Communications strategy Harvest Securing Peak Value with Managed Risk Finally, in the harvest phase, we deploy our M&A experts and investor acumen to optimize your company’s market position for peak portfolio performance. Businesses refined through our process will emerge well-equipped for growth, featuring a scalable operating model, a solid pipeline, low-risk profile, and maximized enterprise value, all underpinned by robust technology and a unique brand identity. High Impact Capabilities for Harvesting Value Exit Readiness Value gap analysis Business plan consolidation Buyer research Marketing asset preparation Network access Investment Due Diligence M&A strategy Industry / market research Company analysis Risk assessment Growth plan Post Transaction Support Growth strategy Technology integration Business optimization Organizational transformation 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheOrchidBlack #DirtPodcast #Jim Barnish #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Orchid Black, Dirt Podcast, Jim Barnish, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, A Pass to pitch using a positive escalation with Richard Blank. The Orchid Black Dirt Podcast by Jim Barnish, Jr. https://youtu.be/aofHSv9Vnxk
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ピーちゃん2回目のベランダパトロール。 初回は2021年3月のハーネス装着でした。 当時ごろちゃんは屋内からビビり気味のピーちゃんを励ましてたなぁ。 今回は私が側でピッタリ付き添いながらのパトロール。風の匂いを感じて生き生きした様子です。
2024年発売の「祇(くにつがみ):Path of the Goddess」を遊んでいきます。必要があれば、解説を導入しています。途中カットや編集などもありますが、ご了承ください。 X → https://twitter.com/taka1219 youtube → https://www.youtube.com/playlist?list=PLgGzRvGxzCH2_bRRr-5OPhjAvrhepbSVs ブログ → http://takagames.net/game/ (C)CAPCOM
診察前も、診察してもらってからも(給餌は1日1回)よく食べてます~! 食べてくれるならひとまず一安心ですね('ω')
匿名で参加できるオプチャだよ♡ 「今日も飯うまww」 https://x.gd/ktPvN 公式YouTube https://www.youtube.com/@chikuwachan_uchu 公式LINE https://lin.ee/WUDOTpC
テストプレイ(調整、バグ出し) ■調整 ・裏ワールドのスピード調整 ■配置 ■デバッグ ■アレンジ ・Rボックスの攻撃方法変更
2024年発売の「祇(くにつがみ):Path of the Goddess」を遊んでいきます。必要があれば、解説を導入しています。途中カットや編集などもありますが、ご了承ください。 X → https://twitter.com/taka1219 youtube → https://www.youtube.com/playlist?list=PLgGzRvGxzCH2_bRRr-5OPhjAvrhepbSVs ブログ → http://takagames.net/game/ (C)CAPCOM
The Zorro Pure Copper Kerosene Lighter embodies craftsmanship, featuring a meticulously Handmade Wooden Shell. Its Old-Fashioned design evokes nostalgia, offering a timeless appeal. This lighter serves as a thoughtful Men's Smoking Gift, combining practicality with elegance. Crafted from pure copper, it exudes durability and reliability. Its traditional design harks back to an era of refinement, making it a cherished accessory for any discerning smoker. Thanks for watching, Please check out the website for more details. https://www.clemuniverse.com/shop
人妻さんが毎晩行うストレッチをご紹介します。 美容と健康の為にも一緒にストレッチいかがでしょうか!? プロフもご覧なってみて下さい。
アダルトビデオのモザイクってどうやってかけてるんでしょう? 今回も前回に引き続き、 Premiereを使って、より実践的なモザイクのかけかたについて、説明いたします。 実際に女優さんに協力いただいて、 最も難しいといわれるフェラチオシーンにフォーカスして実践的なモザイクのかけ方について 詳しくレクチャーしていきます。 マスクのかけかた、マスクの変形の仕方、マスクのON・OFFについて、マスクのフェードイン、フェードアウトの仕方など、前回学んだことをすべて応用して、本格的なモザイクかけに挑戦です。 アダルトビデオのモザイク処理でお困りの方がいらっしゃいましたら、ぜひ、ご参考ください。 【前回】 https://video.fc2.com/content/20200912BbxEMxh2/ ■公式HP https://www.irina-entame.com/ ■公式Twitter https://twitter.com/shirohame8585 ■note http://note.mu/shirohame8585
アダルトビデオのモザイクってどうやってかけてるんでしょう? 今回はPremiereを使って、より実践的なモザイクのかけかたについて、説明いたします。 マスクのかけかた、マスクの変形の仕方、マスクのON・OFFについて、マスクのフェードイン、フェードアウトの仕方などについてレクチャーいたします。 アダルトビデオのモザイク処理でお困りの方がいらっしゃいましたら、ぜひ、ご参考ください。 【前回】 https://video.fc2.com/content/20200912BbxEMxh2/ ■公式HP https://www.irina-entame.com/ ■公式Twitter https://twitter.com/shirohame8585 ■note http://note.mu/shirohame8585
今回のおともだちは、アライグマ・ビーバー・ラッコだよ。地球上に住んでいるたくさんのおともだち、みんなにどんどん紹介するからたのしみにしてね!