Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank "Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality. Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality. Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity. Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape. This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world. AI vs Real Life Why Live Experiences Will ALWAYS Win! Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business. AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins! In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task. How Observing Your Surroundings Can Change the Conversation I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute. Introducing Richard Blank: Taking Risks, Building Dreams Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica. Living in the Now: The Unexpected Joys of Bilingualism But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry. Overcoming Expectations and Choosing a New Path I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore. https://youtu.be/oDOHvVp8-Hk https://youtu.be/svjB3BQUn88 https://youtu.be/H25KhARbaCM https://youtu.be/r_c5w7voMEA https://youtu.be/YGhRjNVuU5E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Gregory A. Tucker I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI. Specialties: Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve. Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management Job Coaching/ Personal and Workforce Development/ Strategic Planing Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank "Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality. Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality. Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity. Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape. This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world. AI vs Real Life Why Live Experiences Will ALWAYS Win! Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business. AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins! In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task. How Observing Your Surroundings Can Change the Conversation I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute. Introducing Richard Blank: Taking Risks, Building Dreams Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica. Living in the Now: The Unexpected Joys of Bilingualism But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry. Overcoming Expectations and Choosing a New Path I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore. https://youtu.be/oDOHvVp8-Hk https://youtu.be/svjB3BQUn88 https://youtu.be/H25KhARbaCM https://youtu.be/r_c5w7voMEA https://youtu.be/YGhRjNVuU5E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Gregory A. Tucker I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI. Specialties: Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve. Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management Job Coaching/ Personal and Workforce Development/ Strategic Planing Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank "Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality. Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality. Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity. Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape. This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world. AI vs Real Life Why Live Experiences Will ALWAYS Win! Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business. AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins! In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task. How Observing Your Surroundings Can Change the Conversation I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute. Introducing Richard Blank: Taking Risks, Building Dreams Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica. Living in the Now: The Unexpected Joys of Bilingualism But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry. Overcoming Expectations and Choosing a New Path I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore. https://youtu.be/oDOHvVp8-Hk https://youtu.be/svjB3BQUn88 https://youtu.be/H25KhARbaCM https://youtu.be/r_c5w7voMEA https://youtu.be/YGhRjNVuU5E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Gregory A. Tucker I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI. Specialties: Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve. Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management Job Coaching/ Personal and Workforce Development/ Strategic Planing Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank "Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality. Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality. Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity. Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape. This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world. AI vs Real Life Why Live Experiences Will ALWAYS Win! Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business. AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins! In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task. How Observing Your Surroundings Can Change the Conversation I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute. Introducing Richard Blank: Taking Risks, Building Dreams Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica. Living in the Now: The Unexpected Joys of Bilingualism But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry. Overcoming Expectations and Choosing a New Path I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore. https://youtu.be/oDOHvVp8-Hk https://youtu.be/svjB3BQUn88 https://youtu.be/H25KhARbaCM https://youtu.be/r_c5w7voMEA https://youtu.be/YGhRjNVuU5E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Gregory A. Tucker I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI. Specialties: Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve. Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management Job Coaching/ Personal and Workforce Development/ Strategic Planing Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank "Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality. Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality. Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity. Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape. This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world. AI vs Real Life Why Live Experiences Will ALWAYS Win! Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business. AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins! In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task. How Observing Your Surroundings Can Change the Conversation I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute. Introducing Richard Blank: Taking Risks, Building Dreams Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica. Living in the Now: The Unexpected Joys of Bilingualism But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry. Overcoming Expectations and Choosing a New Path I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore. https://youtu.be/oDOHvVp8-Hk https://youtu.be/svjB3BQUn88 https://youtu.be/H25KhARbaCM https://youtu.be/r_c5w7voMEA https://youtu.be/YGhRjNVuU5E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Gregory A. Tucker I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI. Specialties: Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve. Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management Job Coaching/ Personal and Workforce Development/ Strategic Planing Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank "Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality. Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality. Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity. Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape. This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world. AI vs Real Life Why Live Experiences Will ALWAYS Win! Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business. AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins! In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task. How Observing Your Surroundings Can Change the Conversation I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute. Introducing Richard Blank: Taking Risks, Building Dreams Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica. Living in the Now: The Unexpected Joys of Bilingualism But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry. Overcoming Expectations and Choosing a New Path I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore. https://youtu.be/oDOHvVp8-Hk https://youtu.be/svjB3BQUn88 https://youtu.be/H25KhARbaCM https://youtu.be/r_c5w7voMEA https://youtu.be/YGhRjNVuU5E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Gregory A. Tucker I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI. Specialties: Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve. Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management Job Coaching/ Personal and Workforce Development/ Strategic Planing Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
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Toda a humanidade já foi contamindada e transfectada por um programa trans-humanista dos banqueiros, os verdadeiros nazistas que mudaram toda a história e estão enganando a humanidade com um tal 'vírus' 'covid' que nem existe. A Dra. explica neste vídeo a nano-tecnologia transfectante, o hidrogel da DARPA dos Morgellons e como se remover isso do corpo humano. Parte do vídeo original foi colocado neste segmento. Veja o vídeo original para ver todos o conteúdo e traduza para o Português. A Parte II deste vídeo pode ser vista aquí: https://video.fc2.com/content/20250623KYBGtMLg A parte III deste vídeo pode ser vista aquí: https://video.fc2.com/content/20250623z24kbr3P
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アダルトビデオのモザイクってどうやってかけてるんでしょう？ 今回も前回に引き続き、 Premiereを使って、より実践的なモザイクのかけかたについて、説明いたします。 実際に女優さんに協力いただいて、 最も難しいといわれるフェラチオシーンにフォーカスして実践的なモザイクのかけ方について 詳しくレクチャーしていきます。 マスクのかけかた、マスクの変形の仕方、マスクのON・OFFについて、マスクのフェードイン、フェードアウトの仕方など、前回学んだことをすべて応用して、本格的なモザイクかけに挑戦です。 アダルトビデオのモザイク処理でお困りの方がいらっしゃいましたら、ぜひ、ご参考ください。 【前回】 https://video.fc2.com/content/20200912BbxEMxh2/ ■公式HP https://www.irina-entame.com/ ■公式Twitter https://twitter.com/shirohame8585 ■note http://note.mu/shirohame8585
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