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https://maakojapan.blog.fc2.com/blog-entry-7.html Maako Japan provides information about the Land of the Rising Sun in English, Hindi and Japanese. Here are a few Japanese New Year's cards, although they are quite small. Please note that the photos have been blurred to protect personal information. New Year's cards look like this.

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Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing

Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing

Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing

Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing

Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing

Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing

Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard Blank Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the call, or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the call, I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BusinessBrosClassroomPodcast #Hernan Sias #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Businessbros Business Bros Classroom Podcast, Hernan Sias, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Overcoming Pressure and Following Passion And I was under an enormous amount of pressure to go to Ivy League like my grandpa. He went to Harvard Law. My pop was at Columbia Business School. My brother went to Washington and League. And two of them graduated Germantown Academy, a very fine private school that Once again, I left in seventh grade. So there are certain areas where you shine and there are certain places where I believe that you belong and you're more comfortable. You should believe in your intuition. You shouldn't listen to the naysayers and the gray believers. I believe if you live life with good intentions, you should drink life. And for me, my passion was Spanish. My good friends, it wasn't the five hours in class or the one hour of homework. I was watching movies, listening to music, reading books, finding as many intercombios as I could just to practice my passion. Little did I know it unlocked all these doors. And when I moved to Costa Rica, I started off five steps ahead Success Metrics and Importance of Soft Skills In business, there's always all kinds of metrics. For me in marketing, I'm always looking at click through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the call center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the call properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. Reach Out If You're Interested - No Strings Attached if you can leave us with some final thoughts, but at the same time, plug your stuff. If people want to reach out, they're like, look, this guy understands communication. Richard knows what's up. He knows how to communicate. He knows how to train his staff. This is the kind of call center I want behind my business. How can they reach out and find out more information to work with you? First, your amazing audience needs to put their checkbook away. I'm not selling anything. There's no 1995 seminar. I don't have a book. But if you want to get in touch with me, definitely buy a first-class plane ticket. Come down here and visit me. But I do have an extremely large Facebook fan page, and I got 114,000 local Costa Ricans. And it will give your audience a real grasp of the business process outsourcing industry in Central America. Now, real quick, we're north of Panama, south of Nicaragua. We're the only democratic society in Central America. It's amazing