The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank. I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective. Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership. The Mental Breakthrough (TMB) By Dr. CD - (Christopher Anthony David, PsyD) TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening. The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. Building Business Relationships Through Personal Touch if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo Depth Over Résumé: Finding True Character in Candidates But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well. Real Talk: Leadership, Mentorship, and Employee Attrition And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck The Power of Authenticity and First Impressions No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies. https://youtu.be/F2wHDqEVMUU https://youtu.be/UlUNeAxCbWc https://youtu.be/ZmJtpR3wIw0 https://youtu.be/VeB8bicv1m0 https://youtu.be/JAbXhrStrvQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret! 18 and lost? Find YOUR path! (College decision story) "They mean well, but only your soul knows its home." -#DrCD From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices! "He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out! Consistent Practice = Great ROI? Words of Wisdom & Gratitude! "In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us! Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed! Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone. Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions. The Art of Persuasion: From Vulnerability to Influence Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy #ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
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