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前世から引き継いだテーマを「味わい尽くすまで」この魂の旅は続きます。 これは試練ではなく、魂が次のステージへと進むために与えられた「成長の贈り物」。 この楽曲は、そんな壮大な物語を優しく、そして力強くあなたに語りかけます。 この世界に降り立った「最後の転生者」として、私たちは一人ひとり異なる役割を持っています。 たとえ道が交わらなくても、それぞれが命を懸けて生き抜くその歩みすべてに、深い敬意と感謝を捧げましょう。 この美しい音楽と共に、今この瞬間を大切に生きること、そしてあなたの人生が持つ意味を深く感じ取ってください。 あなたの魂の旅が、愛と光に満ちたものとなることを心から願っています。

今、地球に生きる「最後の転生者たち」には、一人ひとり全く異なる特別な役割が与えられています。 ある者は癒しの力で人々を救い、ある者は創造力で新しい世界を描き、またある者は導く力で迷える魂を正しい道へと導きます。 共通しているのは、地球を次の次元へと引き上げる「アセンション」という大きな使命です。 彼らは過去の転生で培った経験と知識を総動員し、今世で悔いを残さないよう全力を尽くしています。 物質的な執着を手放し、直感力と洞察力を頼りに、自分にしかできない道を歩んでいます。 これは、彼らにとって最後のチャンス。 だからこそ、命を懸けてそれぞれの役割を全うし、この世界をより良い場所へと変えていく使命を果たそうとしているのです。 互いの個性を尊重し、感謝の気持ちを忘れずに協力し合うこと。 それこそが、私たちが目指すべき未来の姿です。

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FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

そういえば、ちょうどお盆の時期ですね。 花火のエフェクトはUnityのパーティクルで付けました。 発売日とタイトルはまだ決まっていません。 ゲーム制作ツールはUnityです FC2ブログ https://gomoika-blog.fc2.xxx/ Pixiv https://www.pixiv.net/users/29049893

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT STORIES OF THE CALL CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS CALL CENTER. FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime. Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. Chapters: 00:00 Intro / Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a Call Center Journey 3:14 People and moments that made you start your call center career 5:04 How do you build a call center culture and grow call center agents 08:03 Addressing conflicts within the call center** 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Rica’s Call Center 52:45 Looking forward into 2022 54:42 Ending thoughts https://youtu.be/PpYis4GsnPQ https://youtu.be/_GikqST6hlU https://youtu.be/zuv2O6nbTDk https://youtu.be/94HZBXUHB1Q https://youtu.be/uAT_O-uxMDM https://nobelbiz.com/call-center-culture-and-the-secret-sauce-of-successful-phone-call-richard-blank/ https://youtu.be/GYiiYi2eWfo?si=hYGG7_hCltdqi5VM https://youtu.be/F58n6vFj6UA?si=8gHTx6G6_qs8VuLD https://youtu.be/DtLuaK2pXDI?si=TdIianV0su_nI14w https://youtu.be/ok1Izv1KJMA?si=MpwlMQXG5Sj8G7dD https://youtu.be/w_oT9wY18zI?si=pvqqd8ee3Gx-e4i2 https://youtu.be/yhq5jYog5IM?si=h5vjWfmL8WVfUfn0 https://youtu.be/-yuGshNjvjY?si=OFS3iJVQjMOFKDjX https://youtu.be/rQCthbGWfdA?si=UXp-rtYiP_W6w1uC Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center