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00:17
Semua★
【AIミカサ】ハレ晴れ巨人【踊ってみた】
by こたまり
Semua★
11
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· 1 jam lalu
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イラスト版FanArtはこちら ・ ・ ▽っ ttps://www.deviantart.com/okotama/art/Tenkousei-Mikasa-1217119250 この動画が少しでもお楽しみいただけましたら、😊ボタンをタップ、おともだち登録していただけますと、大変励みになります😊 If you enjoyed this video even a little bit, tapping the like button and subscribing to the channel would be a great encouragement! 😊 如果您稍微喜欢这个视频,请点击赞并订阅频道,这将是对我莫大的鼓励!😊 이 영상이 조금이라도 즐거우셨다면, 좋아요 버튼을 탭하고 채널 구독해 주시면 정말 큰 힘이 됩니다! 😊 私のサイトです ・ 犬 ・ ▼っ My Site 【秘密の学園】こたまAI Japanese Anime DX ~聖女物語~ https://kotama25ai.blog.fc2.com/ SNS https://x.com/haruno_o_kotama こたまFX☆0円から億トレーダーへの冒険 http://kotama2525.blog.fc2.com ラノベやノウハウ ・ 犬 ・ ▼ https://note.com/kotamai

16:51
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2019年9月9日、平壌で受信した「平壌放送」FM放送
by dprknow
Semua★
12
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06:03
Semua★
2019年9月11日、開城で受信した「平壌FM放送」
by dprknow
Semua★
16
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04:30
Semua
Hitozuma_kan_tyuhai #01
by pikacyuuryonet
Semua
141
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· 2 jam lalu
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テスト版です。英語の字幕版の為 近日中に削除します。 見れればOKの方・・・

03:29
Semua★
ラブ☆エアロビ クレジット
by ジャンセジャン
Semua★
23
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01:00:11
Semua★
スナック花子(2025年7月11日)8月1日から関税発動!波乱に満ちた米国株!今後、上がるのか?下がるの
by 高校生でも分かる米国株【公式】
Semua★
9
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· 2 jam lalu
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新規オンライン会計コースメンバー(Hanako BRAIN)受付中!詳細・お申し込みはこちらから https://www.financewithhanako.com 投資初心者さんはこの動画を見て! 【超簡単】2025年NISA投資でお金を増やす裏技教えます!投資初心者さんいらっしゃい • 【超簡単】2025年NISA投資でお金を増やす裏技教えます!投資初心者さんいらっしゃい 起業サブチャンネル! • 起業ミーティング 【花子の人生が分かる波乱万丈オープニング!】 https://www.youtube.com/playlist?list... 「高校生でも分かる保護犬猫活動」みなさんの視聴が増えると寄付できるフード助けられる犬猫が増えます!チャンネル収益は「全て」寄付しています。いつもありがとうございますhttps://www.financewithhanako.com/cats/ 【花子の経歴】 三菱東京UFJ銀行ロサンゼルス支店ークレジットアナリスト みずほ銀行ロサンゼルス支店ークレジットアナリスト 銀行員時代に分析した大手企業の決算書は1500以上/稟議書のローン枠は1億円から600億円。 2018年日本に帰国、花子は米国籍・アメリカ育ちの娘はサンフランシスコ在住公務員 Finance with Hanako, LLC 米会社のCEO 兼 (株)花子ホールディングス 日本法人代表取締役 適格請求書発行事業者登録番号:T2030001165853 About Hanako Former Credit Analyst at MUFG Bank and Mizuho Bank in Los Angeles. Reviewed over 1,500 financial statements of major corporations and handled loan proposals ranging from ¥100 million to ¥60 billion. Returned to Japan in 2018. Hanako holds U.S. citizenship. Her daughter, raised in the U.S., is a UC Berkeley graduate and currently a public servant living in San Francisco. CEO of Finance with Hanako, LLC (U.S. company) President of Hanako Holdings Co., Ltd. (Japan) YouTube creator of a U.S. stock investing channel with 120,000 subscribers — designed to be easy enough for high school students to understand. 【過去の注目の動画】 https://www.youtube.com/live/yGrdHQBFrp4 • 「米国株市場終わりの始まり?」な訳あるか〜い! • 米国株30%暴落は必ず来ます!(対応策は?) • コロナで(も!)儲かる米国株5銘柄 • 【S&P500が弱気相場入り!】年初来21%の下落!それでも売るな!   • 【米国株の含み損公開】それでも買います!(極道の花子たち)   • 【2022年12月】VOO2500万円分をナスダック系個別株に変えた! • ネットフリックス下落止まらず!買いなのか?(NFLX) 【暗号通貨シリーズ】 2019年5月 • 【米国コインベース】ブームが去った仮想通貨が〜! 2021年3月 • 【コインベース上場】調べてみた(ポケットからキュンです) 2022年6月 • 【花子の資産公開】米国株&暗号通貨の評価損失2500万円!今後の対策 2024年2月 • 【暗号通貨急騰!】ビットコイン、イーサリアム今から買う?初心者でも分かる暗号通貨講座 2024年7月 • 今週重要!FOMC、GAFAM決算、米大統領戦と暗号通貨 【リセッションは来てないシリーズ】 2022年7月「リセッションは来てない!」 • 米国株リセッションは来てない! 2024年9月「何度言わせんだ?リセッションは来てない!」 • 逆イールドカーブ解消?リセッションは来ない!リーマンショックとの違い【花子の人生波乱... 【Hanako30】毎年正月に出す「いま下落で買う株30!」 Hanako30 2024: • 2024年HANAKO30! 今年買うのはこの株だ!   Hanako30 2023: • 【Hanako30】2023年はこの米株を買う!   Hanako30 2022: • 2022年Hanako30!今年はこの米国株で行こう!(殿堂入り米国株30です)  (殿堂入り) 【ダメ株トップ10】毎年正月に出す「花子の呪い!?時間が経つにつれ下落する株(8割方) ダメ株トップ10 2024:https://youtu.be/mwM8Oe2Jo-c(前半) http... ダメ株トップ10 2023: • 【2023年塩漬け無理!】ダメ株トップ10!(前半) ダメ株トップ10 2022: • 花子の「ダメ株トップ10!」   【注目の個別株動画】 2020年 ズームは買わない https://youtube.com/live/Cy-I7TIpAUk  2020年 テラドックは買わない  • 急成長の遠隔医療「テラドック」買わない 2020年 パランティアは興味深い  • 【PLTR株】話題のパランティア株調べてみた!   2021年 GE株スピンオフ!買い増し! • 【GE株価どうなる!?】株併合・航空リース部門売却!(異邦人) 2022年 メタ暴落!買います!  • フェイスブック(メタ)暴落!!今買います!   2022年 ネットフリックス下落!売らない! • ネットフリックス下落止まらず!買いなのか?(NFLX)   【リンク】  下落上等Tシャツ発売中! https://suzuri.jp/BeikabuHanako 「日米の差はどんどん広がる!今こそ米国株!」https://amzn.to/3upLTw9  カラー版はこちら:https://amzn.to/4bJGT6g  「中学生投資家ミニ花の初心者のための米国株」https://amzn.to/4bwULQO  経済指標ページ:https://www.financewithhanako.com/eco... 「Hanako30」リスト:https://www.financewithhanako.com/han... ツイッター:  / usstockhanako  インスタ:  /   花子30殿堂入りストックガールNFT! https://www.financewithhanako.com/nft... 2019年「高校生でも分かる米国株」基本編本発売 https://amazon.co.jp/dp/1650010427 ホームページ:http://www.financewithhanako.com お問い合わせ:financewithhanako@gmail.com 【花子ってどんな人?】 日本の大学を卒業して、新卒で食品会社に入って満員電車と残業が嫌で3ヶ月で辞めて、ワーホリにオーストリア1年へ!典型的な物事続かないやつか社会不適合者。 ワーホリから帰るとお昼から勤務できて年に3回海外研修に行ける英会話学校のスクールマネージャーに転職!しかし営業地獄が始まる。でも成績トップで海外駐在決定! 2000年に米国市民と結婚して米株投資スタート 米国籍 米で15年間アナリスト(三菱UFJ銀行、みずほ銀行等)銀行員時代に分析した決算書は1500以上 バイリンガルの娘はUCバークレー卒で現在サンフランシスコ在住の公務員 2018年に離婚して銀行やめて脱サラして年収100万円でどん底人生。 「絶対に諦めない」と5年かかって登録者10万人越えのユーチューバー。 現在は米会社 Finance with Hanako, LLC の代表、本業はオンライン会計クラスの先生です!(2025年6月から日本法人(株)花子ホールディングス 代表取締役) 【初心者への注意点】 投資は余剰資金で無理をせず、 基本的にはS&P500を70%で ドルコスト平均法で少しつづ投資 間違っても下落だからといって初心者が数千万円の一括投資をすることなく いつでもS&P500は半分になる可能性がある 個別株はゼロになる可能性がある しかし米経済を信じるなら下落で売らない!米国株は揺さぶられて振り落とされる ということを考えて、投資は自己責任でお願いします 【注意】 投資活動に関する情報や戦略を共有する当チャンネルでは、様々な米国株投資に関する知識や分析を提供しています。しかし、ご紹介する内容は教育的・情報提供目的のみであり、個別の投資勧誘の意図はございません。投資は市場の変動に伴うリスクを伴います。投資判断は、ご自身のリスク許容度、投資目的、財務状況などを十分に考慮し、個人の責任において行ってください。当チャンネルの情報を基に発生した損失や不利益について、チャンネル運営者は一切の責任を負いかねますので、あらかじめご了承ください。 #米国株 #NISA #投資

01:30
Semua★
They can clock me, but they can’t stop me. 🕒💁‍♀️
by tcamme
Semua★
24
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· 3 jam lalu
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23:40
Semua★
Kakkou0202HD
by D94000
Semua★
287
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· 4 jam lalu
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23:40
Semua★
Kakkou0202
by D94000
Semua★
218
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· 4 jam lalu
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27:16
Semua★
WordGirl: S2EP25 & S2EP26 (The Wrong Side of the Law)
by Glikieria Tea
Semua★
34
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00:31
Semua
元気が出るテレビOP
by んぺと
Semua
40
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27:15
Semua★
WordGirl: S2EP19 (Robo-Camping); S2EP20 (The Stew, the Proud...)
by Glikieria Tea
Semua★
16
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27:15
Semua★
WordGirl: S2EP17 (Pretty Princess Premiere); S2EP18 (Where’s Huggy?)
by Glikieria Tea
Semua★
22
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After WordGirl defeats the Energy Monster at an electronics/frozen yogurt superstore, it wreaks havoc at the premiere of The Pretty Princess and Magic Pony Movie./As they rehearse their ventriloquist act for the annual Pet Talent Show, Bob (a.k.a. Captain Huggyface) runs away from Becky (a.k.a. WordGirl). WordGirl tracks down her missing sidekick by making house calls to the evil villains' lairs, ultimately winding up at The Butcher's hideout.

27:15
Semua★
WordGirl: S2EP15 (Bonkers for Bingo); S2EP16 (The Ballad of Steve McClean)
by Glikieria Tea
Semua★
7
1
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Granny May becomes the city's newest bingo champion. WordGirl challenges her in a bingo tournament to confirm that she's given up her evil ways./Snazzy, cool, and sanitized Steve McClean, a new villain, appears in town. Dr. Two-Brains teams-up with WordGirl in order to defeat Steve McClean, restore order, and reclaim his status as the city's number one villain.

27:17
Semua★
WordGirl: S2EP13 (I Think I’m a Clone Now); S2EP14 (Answer All My Questions and Win Stuff)
by Glikieria Tea
Semua★
38
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The villainous Lady Redundant Woman concocts an evil plan to destroy WordGirl's reputation. When she creates an evil WordGirl clone, the real WordGirl must prove that she hasn't turned to a life of crime and villainy./Seymour Orlando Smooth is the host of the hottest new game show, and Mrs. Botsford is a contestant. WordGirl must find a way to stop the fun and games before Seymour steals all the contestants' money.

22:52
Semua
Turkey!_02
by FC2USER871537ANK
Semua
322
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1080p

01:07
Semua★
Destroying Call Center Stereotypes and Appreciatin
by Richard Blank
Semua★
60
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Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts. A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation. While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life. Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. Following a Path Less Traveled Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Growth Through Cultural Exposure Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most. Introduction: Overcoming Challenges and Fears Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard's Pinball Collection and Its Role in Company Culture And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Scaling a Business Without Loans: Richard's Journey And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more. Starting Small: Richard's Strategy of Buying Used We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard. The Path to Success: Humility and Dedication I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine. The Special Sauce of Pinball in the Workplace These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Destroying Call Center Stereotypes and Appreciating the Craft But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful. Dreams, Languages, and Family Heritage: Choosing a Unique Path That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Setting the Stage: Confronting Fears to Start a Global Business Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center. Trusting Intuition: Taking the Leap to Start a Life and Business Abroad And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me. https://youtu.be/qw09sFl1DZU https://youtu.be/Gpq-w_WWdn8 https://youtu.be/Cf1PDpZu67M https://youtu.be/It9x2zUkxC8 https://youtu.be/TYSM3A8Wlx0 https://youtu.be/DG1TJ9JcS0k https://youtu.be/Kg_qKh-mqxU https://youtu.be/rBmgKSYfl7A https://youtu.be/yYqbU9t9wm8 https://youtu.be/7MS_otvgGT4 https://youtu.be/nHvXMgWDlBA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions. The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. #AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow https://costaricascallcenter.com/en/outbound-bpo-campaigns/

01:14
Semua★
Dreams, Languages, and Family Heritage_ Choosing a
by Richard Blank
Semua★
44
0
0
· 7 jam lalu
0%

Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts. A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation. While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life. Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. Following a Path Less Traveled Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Growth Through Cultural Exposure Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most. Introduction: Overcoming Challenges and Fears Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard's Pinball Collection and Its Role in Company Culture And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Scaling a Business Without Loans: Richard's Journey And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more. Starting Small: Richard's Strategy of Buying Used We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard. The Path to Success: Humility and Dedication I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine. The Special Sauce of Pinball in the Workplace These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Destroying Call Center Stereotypes and Appreciating the Craft But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful. Dreams, Languages, and Family Heritage: Choosing a Unique Path That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Setting the Stage: Confronting Fears to Start a Global Business Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center. Trusting Intuition: Taking the Leap to Start a Life and Business Abroad And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me. https://youtu.be/qw09sFl1DZU https://youtu.be/Gpq-w_WWdn8 https://youtu.be/Cf1PDpZu67M https://youtu.be/It9x2zUkxC8 https://youtu.be/TYSM3A8Wlx0 https://youtu.be/DG1TJ9JcS0k https://youtu.be/Kg_qKh-mqxU https://youtu.be/rBmgKSYfl7A https://youtu.be/yYqbU9t9wm8 https://youtu.be/7MS_otvgGT4 https://youtu.be/nHvXMgWDlBA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions. The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. #AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow https://costaricascallcenter.com/en/outbound-bpo-campaigns/

01:20
Semua★
Following a Path Less Traveled.Business Infrastruc
by Richard Blank
Semua★
15
0
0
· 7 jam lalu
0%

Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts. A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation. While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life. Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. Following a Path Less Traveled Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Growth Through Cultural Exposure Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most. Introduction: Overcoming Challenges and Fears Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard's Pinball Collection and Its Role in Company Culture And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Scaling a Business Without Loans: Richard's Journey And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more. Starting Small: Richard's Strategy of Buying Used We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard. The Path to Success: Humility and Dedication I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine. The Special Sauce of Pinball in the Workplace These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Destroying Call Center Stereotypes and Appreciating the Craft But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful. Dreams, Languages, and Family Heritage: Choosing a Unique Path That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Setting the Stage: Confronting Fears to Start a Global Business Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center. Trusting Intuition: Taking the Leap to Start a Life and Business Abroad And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me. https://youtu.be/qw09sFl1DZU https://youtu.be/Gpq-w_WWdn8 https://youtu.be/Cf1PDpZu67M https://youtu.be/It9x2zUkxC8 https://youtu.be/TYSM3A8Wlx0 https://youtu.be/DG1TJ9JcS0k https://youtu.be/Kg_qKh-mqxU https://youtu.be/rBmgKSYfl7A https://youtu.be/yYqbU9t9wm8 https://youtu.be/7MS_otvgGT4 https://youtu.be/nHvXMgWDlBA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions. The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. #AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow https://costaricascallcenter.com/en/outbound-bpo-campaigns/

01:12
Semua★
Introduction_ Overcoming Challenges and Fears.Busi
by Richard Blank
Semua★
44
0
0
· 7 jam lalu
0%

Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts. A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation. While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life. Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. Following a Path Less Traveled Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Growth Through Cultural Exposure Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most. Introduction: Overcoming Challenges and Fears Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard's Pinball Collection and Its Role in Company Culture And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Scaling a Business Without Loans: Richard's Journey And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more. Starting Small: Richard's Strategy of Buying Used We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard. The Path to Success: Humility and Dedication I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine. The Special Sauce of Pinball in the Workplace These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition. Destroying Call Center Stereotypes and Appreciating the Craft But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful. Dreams, Languages, and Family Heritage: Choosing a Unique Path That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today. Setting the Stage: Confronting Fears to Start a Global Business Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center. Trusting Intuition: Taking the Leap to Start a Life and Business Abroad And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me. https://youtu.be/qw09sFl1DZU https://youtu.be/Gpq-w_WWdn8 https://youtu.be/Cf1PDpZu67M https://youtu.be/It9x2zUkxC8 https://youtu.be/TYSM3A8Wlx0 https://youtu.be/DG1TJ9JcS0k https://youtu.be/Kg_qKh-mqxU https://youtu.be/rBmgKSYfl7A https://youtu.be/yYqbU9t9wm8 https://youtu.be/7MS_otvgGT4 https://youtu.be/nHvXMgWDlBA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions. The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. #AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow https://costaricascallcenter.com/en/outbound-bpo-campaigns/

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